In a most heartbreaking time, Megan and Chris of McDermott Funeral & Cremation Services made things as easy and gentle as possible. Through MANY phone calls from me, they were patient and kind. Amidst the stillbirth of my full term nephew, they showed us amazing compassion and care.I was able to arrange everything via phone, from 2100+ miles away, and they never made a single bit of it harder than it already was. Kudos on their heartbroken sobs to English translation system, because I never had to repeat myself before I got it together, either.My nephews mother was battling her way back from pre-eclampsia, and they were able to get all the paperwork done and handled without her having to move from her hospital bed, or bed at home after. They will bring Nasir home after everything is done, as well, taking yet another load off of the back of our family.Thank you, Megan and Chris, for your compassion and love during this time.

I am not sure what anybody is complaining about. I called multiple cremation services and each of them had a long list of extra fees, which made a seemingly good price jump hundreds of dollars. Megan was very helpful and other than extra copies of the death certificates, beyond the first one, everything was included in the price quote. Chris and Fred were also kind and helpful. They are family owned and operated, incredibly informative, and very professional. I highly recommend this business and their services.

Do not use this company. Very unprofessional and uncaring. (1) I ordered a portion of my brother’s remains to be sent to me. I paid $150 to have them mailed to me and when I opened the envelope they were in a clear plastic baggie. As someone who had not dealt with cremation before, I was shocked and heartbroken to be face to face like that with the remains. (2)We ordered 10 death certificates to handle my brother’s estate. We received some but the remaining were “lost in the mail”. They resent them. We are now 2 months post death only to find out the certificates have the wrong SSN. We contacted them and although their name is clearly the one printed on the certificates they claim no responsibility stating it is the physician’s fault as he was supposed to check the SSN. We had to pay another $280 for them to file an affidavit to get his SSN corrected which will take another 6-8 weeks. Avoid this place.

My family and I are very pleased with every one we dealt with here. From the time we called about my brother passing away at the hospital there in Las Vegas they were totally helpful. We live in California and didn’t have to do much because they handled everything from picking my brothers body up from the hospital to allowing us to view my brother at their location for as long as we wanted. Thank you Fred, Thank you Megan, and even though we never met Chris, thank you too and may God bless all of you and all that you do for people

Chris was amazing and compassionate in regard to my sister. They were extremely efficient because I came from out of town and they transported her and allowed me to see her right away. I wish every funeral/crematory business was as fantastic as Mcdermotts...we need more of that in the world. Thank you for all your kindness and caring...it really makes a difference when we are dealing with loss.

Amazing service. Chris and his brother (and all the other staff) we dealt with were amazing. They provided the courtesy and care when it came to cremation and viewing services. They even made arrangements for a catholic blessing at our request. I am extremely grateful how they went above and beyond to meet our needs and being upfront and very budget friendly. Please don’t let the location get you down - they make up for it in service and treat you like family (not just a customer) and explain everything!!! They do everything for a huge fraction of the price over other competitors. Thank you for everything you guys do!!! I am very appreciative during our family loss the way you treated me and my family. THANK YOU!!!!

Great staff and they help a lot and they work with you to make sure your loved one is well taken care of

Sadly, my mother passed away in October. I had to look for a reasonably priced cremation and funeral service, and I found this family business. The owner and his brother Fred were very helpful and were very nice people. They got back to my messages fairly quick and were attentive. I really liked that Fred came to my house so I could sign all the documents; that was really convenient and showed that they care about the comfort of families. The only thing I would suggest improvement on is being more organized. When I ordered the death certificates, I ordered 10, but when they arrived, I only received 3. However, they immediately corrected that problem so I cant complain too much. Overall, I would highly recommend Mcdermott.

Very pleased with the level of care and patience I received from Chris and he took his time with my concerns and questions when picking a casket he was also honest. I appreciate him working with my family to get my grandmother buried. He worked with me to get her body shipped out which took much longer than I expected because of money problems you see and most places don’t do that and there was no charge for holding the remains. If I could rate 10 stars I would. Thank you for everything McDermott family

My father just recently passed away and all I can say is McDermott treated him with the respect he deserved. Because this was a sudden passing, it was such a relief to have Chris come to her home and go over everything with her including filling out all the paperwork and making sure we had everything we needed for anything that my mother had to take care of immediately or down the road. They also came to deliver his remains and my mother never had to go anywhere because they always came to her. This experience took a huge weight off of my mother’s shoulders and I couldn’t be more grateful!

After my dad passing I found and used McDermotts due to the pricing. My initial call was pleasant with Chris but all interactions with others in the office were less than what should have been done. The girl that answers the phone is the most non compassionate person I have ever had to deal with. Every time I called or went in to the office she had an attitude as if I were an inconvenience. I went in to pick up my dads ashes and she sat at her desk with such irritation. I stood there waiting for 5 minutes waiting for her to finish her temper tantrum to let her know why I was there. It is disheartening for this to be my experience during the worst time of my families life.

Theyre all really down to earth people, helpful, understanding, and informative. Im really bad with phonecalls but I never felt uncomfortable talking to anyone there, director or office staff.The advertised prices are of course the starting price - there are always add-ons - but theyre still unbeatable for the area. They have a quick turnaround for messages and emails too, and are available 24hr, which was helpful for someone like me living in a totally different timezone.

By far one of the best and well ran places in town. Mcdermotts was very helpful and caring when we lost our family member. They showed true compassion for what they do. Kevin gave us all the information we needed when asked so many questions. They were kind and so helpful. Definitely recommend in your time of need.

We live in Oklahoma. My father left Oklahoma to Las Vegas to go visit his youngest grandbaby (my nephew). My father passed away just a couple weeks after getting to Las Vegas. It was not only unexpected but we were not prepared. He had just got his diagnosis not even a month before leaving. McDermott is the one who had my father and carried out his wish of cremation. There were some issues after the creamation (but not because of McDermott) so it took some time to straighten it all out. Who were to get my fathers ashes (legally) when and how, payment etc. (AGAIN AT NO FAULT OF MCDERMOTT)It took 20 MONTHS to get it all figured out. McDermott STAYED in constant contact with me the entire time. We emailed each other so many times. They were so patient and understanding the entire time. It was almost 2 years. It was a very hard time for me and I dont know what Id done WITHOUT the compassion of McDermott. Im over 1,000 miles away and am blessed to say that I was able to finally resolve the issues and I finally got to get my father home (here in Oklahoma) where I can now fullfill his wish of where he wanted his ashes scattered. I wasnt going to give up and it took a long time but I couldnt of done it without McDermott and all they did for me during these last 20 months. I am so thankful, words cant even explain. If you are dealing with the loss of someone and looking for the best care of your loved one, please look no further. McDermott went well and beyond for us in such a hard time and they will do it for you too. They gave us closure and so much more. I would definately recommend them and Id give them 1,000 stars. Thank you so much from the bottom of my heart.

I have to leave at least one star to write a review. This star is for Chris, he was outstanding. Unfortunately for him and the business his associate Fred deserves negative stars. Me and my father have never been so verbally disrespected by a professional let alone during a time of such sadness and grief of the loss of my mother- and his wife of 41 years. I wont bore anyone with the menial details of our encounter with Fred but please trust us when I tell you... choose a different business. We also took the time to send the BBB a formal complaint on principle. We have NOT asked nor do we want a refund. The apology from Chris will suffice. I wouldnt trust another family member in their hands ever again, after the way Fred spoke to and reacted to a simple error made by them.

Our experience with McDermott’s was a mess.First, we had to go to their office in person, they said they do not allow forms to be emailed. So the appointment had to be much longer while one of their people filled out all the basic information that we could’ve done ahead of time. In a much less stressful environment. (It is particularly significant here because, had we been filling out the forms ourselves, all of the information would’ve been correct.)When we arrived at the location, we stood outside knocking on the door for about 10 minutes before the receptionist inside, whom we could see about 12 feet away from the door, decided to open it. Instead of being taken to a private room, we then had a “meeting” in the reception area with other staff coming and going and our handler (who had really dirty nails) being interrupted at least three times for trivial questions. No privacy or discretion at all.He began with the forms for someone else! I then commented that he appeared to be filling out the forms incorrectly but he assured me he knew what he was doing. Unfortunately, he was wrong, as the forms were used to create a death certificate that was incorrect and useless. (Yes, we signed off on the forms, but we were distraught after the recent loss of a loved one and did so after we had already challenged their content and been told it was correct. We were very clear in telling the employee that our mother-in-law lived in Florida, not here. Yet he used our address in Vegas on the forms, and told us that was how it should be done. Not unreasonable to rely on someone who does this for a living.) When we eventually received the certificate, after it had sat unattended in their office for three days, we noticed the mistake and contacted them immediately. No apology for getting it wrong (we didn’t get any apology for four more weeks), nor any real care it seems about whether the information was correct or not. Just file it as is they suggested! (Free legal advice - never file something that you know is materially false.) Either way, a complete lack of understanding of what it means to be resident somewhere for the purposes of homestead. And it’s still inexplicable how they did it wrong to begin with, especially when we challenged it. We told him she lived in Florida and was merely visiting us. He wrote on the form that she lived at our house and died at home!I should also note that when we called their office 13 days after our initial visit to ask about the status of the cremation, the person who answered the phone wasn’t sure whether the cremation had even taken place or not. Very distressing not to know at that point. (To be fair, she did then call us back later and arrange for the ashes and death certificates to be delivered, which they were, but frankly that should have been taken care of days before, even allowing for them being short staffed as they claimed.)We suffered hundreds of dollars in losses as a result of their incompetence. We invited them to do the right thing and give us a partial refund but they refused to refund anything, still claiming that because we signed the form it was not their fault. I expect the response to this review will be that they did all they could. But we had to keep chasing them to try to use their contact with Carson City to get the corrections made. Agreed, they do not control Carson City as they repeatedly insisted, but I couldn’t even get a return call whereas they are on first name terms according to one of their texts to me.Amazingly, the corrected certificate was also wrong, but this time it was not McDermotts fault. Chris did immediately contact the records department, get it corrected, and send someone to collect it. That was appreciated very much but frankly we expected that level of urgency from the outset given who made the mistakes. Overall, somewhat amateurish, incompetent and insensitive.

When my mom passed away, I found McDermott Funeral and Cremation and Chris was so full of compassion and made the arrangements for her cremation as easy as he could and was not charging what Palm would charge. I do not live in Las Vegas and was only out for her funeral. Then when my dad passed away about 15 months later, he handled everything for my dads cremation as well and made everything as smooth as possible while showing love and compassion. Dealing with losing a loved one is very difficult in itself and you should not have to then deal paying a fortune or looking at various other arrangements and choices. It can be overwhelming and Chris made it very simple.

I wish I could give them less than 1 star! Terrible service, treated with no respect, lied to, would recommend anyone else. So unhappy.

Absolutely mishandled my mothers transport home. Never had the state paperwork finished delaying her funeral more than a week. A complete sham and fruad of a business should lose their license, owner had no idea what was going on and did not care. Will be taking this further up with the Nevada state funeral board.

We received our urn and pendants and they were absolutely beautiful! ❤🙏🏽 thank you for your help and professionalism.

Unfortunately we had to search for a funeral home recently. Luckily we found McDermotts and the customer service here was outstanding. Having staff that understand what families are going through during hard times and making this process as smooth as possible was very satisfying. Highly recommend this location.

Chris and his staff were incredible. He went above and beyond to accommodate us during a very difficult time helping us with an unexpected death. I would highly recommend them to anyone who needs cremation services.

Kevin goes above and beyond for the loved ones left behind! Ty McDermott’s for all that you do, and for employing an honest and upstanding individual such as Kevin. It shows the integrity this company has in dealing with the memories left for those to cherish.

AVOID this place! Fred and Chris mislead us and are less than professional when trying to backtrack and correct their mistakes. One blames the other but neither seem to ever be in their office so they dont have that information in front on me.They are not inexpensive they are cheap. I wish we had chosen another business to help us in our time of need, not a callous, unconcerned pair of brothers. FYI We were told 5-7 business days at the most for their services. I spoke to Fred, who chose to avoid the truth, and Chris, who admitted my Dads body has been sitting at their facility for a week even though they have all the necessary paperwork to have competed their service last week (on the 7th). They sure found time to reply to my posting though, even if they never offered any apology. Cant leave them a half a star or none, otherwise I would.

I used Chris and I cant tell you how happy I was for the care and service he provided to me when my spouse died on Thanksgiving in 2015. He came to the house and gently wrapped her and carried her to the gurney since it was difficult to get it inside my home. She was so thoughtful towards me and her children. I would use them again.

Very professional business and friendly, They are sensitive to people’s needs and very well priced. I spoke with Kevin and he was also very professional and very polite. Highly recommend this place for any of your needs.

My father passed away last night and I was going to wait to see how my familys service was going to be but I just couldnt wait to express my feelings and doubts about this company, seeing how my mother and I were treated last night at the hospital whilst waiting for them to pick up my fathers body. I truly felt like the man that picked him up I think he said his name was Fred not entirely sure, couldnt understand him, (introduced himself vaguely not welcoming at all) although he works for a funeral service and dealing with death to day-to-day basis or whatnot does NOT excuse his attitude towards a loss of a LOVED one for his rude behavior and at one moment he totally sighed in complete disgust of impatience when we corrected a few minor errors from the hospital of his wifes name and old number they had listed on documents. STILL. NO EXCUSE for that type of treatment when dealing with such tragic sadness. It was horrible. I couldnt fathom the situation I just told him my father had been there before at the hospital thats why they had old information, he just said oh looked away but no apology nor nothing of the comfort to ones piece of mind.Alas,I will most definitely keep in mind for my fathers service to be peaceful and forthcoming to our family. I truly hope they can deliver with better care.

I was really happy with the service these gentlemen provided to my family. Kevin even went above and beyond. He delievered the remains to us when we were unable to get there due to a broken down vehicle. What a class act. Its worth noting when I checked around these guys were also a lot cheaper than other places in town. Thank you again.

They were very affordable and professional. They helped us get everything taken care of and explained everything clearly.

4Stars for Chris!!! hes an awesome guy...i recommend him anyday...but for his bro...unfortunately wth all due respects...he was a Letdown!.so less one star for the home. .. his Tone is rough n harsh...we know hes busy cremating but for christ sake...improve on yur customer service pls. i know what yu go thru with dead bodies...but be nice to the living sad mourning families. soften your voice.

They took excellent care of my loved ones and didnt charge an arm and a leg for it. Their entire staff is professional and caring.

Great pricing and customer service. Kevin was very helpful, I’d definitely be a return customer if life takes me down that road again.

During these uncertain times, the team at McDermott steps up to the plate for you, they are customer-centric and not money-driven, and thats what counts.Cheers to the Team!

CHRIS -Fred.Thank you for making this terrible time more bearable. Your good communication made my out of state family worry less and feel more at ease.

Went to them to have service done on a close friend of mine who had passed away with his family. Very professional and consulted their condolensces to not only the family but friends they considered family as well that were there. Kevin was professional and expessed his condolensces to us and personally handed the ashes over to the family.

Chris handled the cremation of my uncle Jeff with the upmost proffesionalism and care. His company deserves about 26 stars. Mcdermotts will get all of my business in the future as needed. I highly recommend this company.

My Aunt had passed away, and was treated with respect and care. As sad as death in the family is, when it happens again, Ill make it a point to use McDermotts.

Chris was great and very helpful and empathetic. Unfortunately he went on vacation and we’ve had to deal with Fred. Fred is rude and not empathetic at all.My Dad died Nov 21st and it is now 12/15 and we have not received the death certificate yet. Before Chris went on vactation my daughter has spoken with him and asked him to please call us when the death certificate was ready and that we would personally pick it up since my Mother would no longer be at the original address. Chris was professional, agreed, and said that he would. On the 11th my daughter called McDermott’s to follow up and Fred was rude to her and said that it had been mailed. On the 13th I called and spoke with Fred and he said he would check on it the next day and call me back. I called today, the 15th and he said that it was mailed the 12th then he changed the date and said it was mailed the 8th. He was rude and uncaring.I’m giving them 3 stars because Chris was professional and efficient. Unfortunately his relief staff, Fred, was unprofessional, rude, inefficient, and uncaring during such a sad and stressful time.Now we have to wait for my Mother to be able to get survivor benefits from Social Security Administration since they need Dad’s death certificate.

Treated my family like their family, with the utmost respect and dignity at tragic time in our lives. Thank you so much

Unfortunately had to use them twice in a 3 month period. Chris was wonderful.

Professional and compassionate service by all staff

These people repeatedly lied to us...I would never recommend them to anyone...terrible company

They are great and very respectful

Thanks for the great servce

Yeah aa