I ran into Shawn at my apartment complex detailing a neighbors car. I approached him and asked him if he had a card because I had just came from camping and my car was quite dirty. I asked if he would have time today to squeeze me in for a detail and wash.Sure enough he was able to get me in and get it done quick. He and Bob have a great attention to detail as every nook and cranny of my vehicle inside and out were completely spotless!! They were both very kind and respectable gentlemen, so I did expect a very well done job.. however, what I did not expect is to pay a fraction of the cost I have paid with other mobile and even nonmobile auto detailers.A huge thanks to these gentlemen for running a stand up quality buisness!! I will not be taking my or my peoples vehicles ANYWHERE else!! Thanks guys!!
I went to the one on Nellis. This is a new kid who has no clue what he is doing. He doesnt even know that you can put a wrap on your car to help protect it. He spent an hour and a half on my car(the $105 package) and when I got back, the top hadnt been cleaned, the rims hadnt been cleaned and there were still bugs on the headlights and front grill. I asked him to keep working on these spots. I came back 45 minutes later when I could not wait any longer due to a spouse working at 5pm and he told me he had called his dad to ask how to get bugs off and he said add more wax. This was an unacceptable experience and the company only took off ten dollars. I canceled my appointment for my second car tomorrow. Quicky Car Wash around town does a better job for nearly a tenth as much the cost. Go somewhere else. This was the most disappointed I have ever felt with spending a hundred dollars on anything.
The tech. Was very professional
Today was the first time I had used Xcellent Touch Mobile Service and came away thoroughly impressed. My car has been sadly neglected life happens but she looks amazing now. The two gentlemen were on time, professional, excellent customer service, and did an exemplary job cleaning my car making her look like new inside and out. I will continue to use their services and will gladly refer my friends and family. Awesome Job. Thank you.
Found a groupon for this company and reached out to make sure they had availability and then I purchased the groupon. Scheduled appointment via text but it was missed, company did not follow up to let me know or even to reschedule.I contacted them after waiting a few hours and was informed that the detailer could not gain access into my gated community even though I gave them the gate access information via text message. They then said they were unable to contact me when they arrived, mind you, my entire conversation to this point has been via text message so they had everything via message including my phone number. The scheduler informed me that they werent notified about this issue. Having the groupon already, I rescheduled for the following week since they had no earlier availability.The following week, they again did not show up on time. They messaged 15 minutes after the appointment to request reschedule due to the possible rain over the next few days. I informed them that the outside was not my concern and that I mainly needed the interior done. They said that they would have a detailer out about 1.5 hours late which actually turned out to be nearly 3 hours late. Thankfully, I had no plans and was able to wait around all day for this company to finally complete the scheduled detailing.I will never use this company again.
Great service
Shawn does great work! On time and I didn’t have to pick any work apart!! Very happy!
I highly recommend Xcellent Touch. Shaun did a superior job on my Xterra. I do a lot of off roading and he took the time required to do a thorough job. I couldnt be happier with the service provided. Ill be returning soon. Thanks again, Xcellent Touch and thank you Shaun.😁🙏
I would not listen to any of the bad reviews at all. If you own a car trunks do not get touched unless you request it. That is the same no matter what place details your car common sense people. I used the groupon to try them out before spend some real money with them to see if they were any good and my expectations were shattered. The guy who showed up was nice and straight to the point. Did not mess around and had my vehicle looking better than it did when I drove it off the showroom floor! It was 100 plus degrees out side but that did not slow them down at all. I will religiously use this company for all my detailing needs! Packages and services comparable if not better than other places and they come to you!! Thats huge! Don’t listen to the bad reviews. No ones perfect and some people you can’t please. Try them for yourself! I would give 10 out of 5 stars if I could.
Fast prompt and attention to detail. I would definitely recommend
Horrible services. The staff are very arrogance and my car was still dirty when i get it.