Good and bad experience so only 3 stars. I appreciated the sales rep so quickly responding to my inquiry about a car advertised for sale on their website. He was very professional and courteous.However, I asked him if the vehicle had any smells, such as pet odor or cigarette smoke because I didnt want to drive 2 hours for a test drive only to find that the car smelled badly. He said he would check and let me know. He emailed me back and said car looked great, no smells.I wore an N95 mask during my test drive due to a mask mandate in Nevada, so couldnt smell anything and trusted the sales reps original report to me of no bad smells. The car was in great shape and I decided to buy the car. When it was delivered to me several days later and I drove it the first time without a mask? It smelled heavily of both pet odor and Italian food.Also, the car was not terribly clean even when I was inspecting it on the lot. The sales rep told me on the lot there would be no additional detailing before delivery. That surprised me from an Audi dealership to not offer delivery of a clean vehicle. There were oil spots on the interior fabric near the rear door, the windows were all spotted with hard water residue, and the panoramic sun roof had dirty soiled spots on it.I also, unfortunately, made the mistake of not opening the hood during my inspection. The first time I opened it after delivery? The engine bay looked as if it had never been cleaned. This was a really disappointing discovery and out of character for an Audi dealership to deliver a car in such shape considering the cost of even a used Audi at a dealer lot. These are the details Audi buyers appreciate so much.I test drove dozens of vehicles and specifically many Audis in many states before visiting Audi Las Vegas. All of these vehicles were in pristine condition, fully detailed with sparkling clean engines. I think I took it for granted that a dealer vehicle would have a clean engine. It seems Audi Las Vegas is lagging in this aspect of customer satisfaction.Despite these few lapses, overall my experience was positive. The dealership also did provide a short warranty period (90 days/4,000 miles) which was appreciated.
Always have a great experience with the service center at Audi Las Vegas. The inspection video is a great way to see everything going on with my car. They also keep you posted on status of the service and make the whole process very seamless.
I rarely post a review on anything. Especially a car dealer. But, this Audi dealer provided the best experience I have had with dealing with a car dealership. Joann and Leah were incredibly nice and professional. The managers and finance people were fair and respectful. These are uncommon traits for not just a car dealer, but a business in Vegas. I highly recommend going to them to buy a car.Joann and Leah - thanks for your patience with me. I am enjoying my car.
I had an issue with my car while I was driving from California. I called from the road and was given an appt the next day. I requested a loaner (which I normally don’t do) because I was not sure how long the issue would take. My associate, Kevin, helped me get a loaner, kept me informed daily of the issue with my car and it was done ahead of schedule. In these times with Covid pushing everything back and many services are delayed, I could not have asked for better service. I have been with Audi now 2 years and this is the best guy I have had so far. I’m happy customer!!
One of the easier car buying experiences that I have ever had. I had an appointment with Jaime and when I got there he had the car we were discussing ready for a test drive. Almost immediately after I got there, we were already in the road. When it came to discussing a price, he did everything that he could to get me the beat deal possible. If I’m in the area again when my new lease is up, definitely going to go to the same dealer in that dealership.
In the past 21 years, my wife and I have owned 4 VWs, 2 Mercedes Benz and 2 BMWs. Were not rich. Were normal working salaried employees who just happened to be fans of German engineered cars. There are a lot of considerations when we purchase any vehicle and weve many mistakes in the past. We know what works and what doesnt when it comes to our vehicle finances. We went through this similar thought process when we recently decided on the purchase of our first Audi. Let me tell you, we dont know why we waited this long to get one. Were impressed with the way it looks and drives. Eveline is a true professional. She facilitated all our needs from answering questions, arranging for a test drive and the rest of the buying process. Thank you Alex for letting me test drive and thank you Rodolfo for showing me the vehicles bells and whistles. The Service folks are also outstanding (5/5 stars to this point). And then theres Finance. I understand its a business but I dont prefer fries with my burger. I dont appreciate that I get challenged, harassed and judged by that decision and certainly not appreciate the treatment after the fact. Travis Shaw is the reason we wont be going back to Audi Las Vegas for our next Audi.
Tom and Chris were very helpful with every aspect of purchasing. I couldn’t be happier. This is my first Audi and because of this store and the way I was treated it will not be my last. No pressure. No BS. Straightforward. The process was quick and easy. Very soon, may be right way, SUV next. Thank you guys.
This was our 1st visit at Audi Service Center. Wido helped us to check in and got our car serviced. Very smooth and personable experience. Wido was professional and answered all our questions. Very knowledgeable in his field! Thank you for taking great care of our car! Definitely going back again for future car services.
The price for servicing vehicles is astronomical. $343 for an oil change and brake fluid change on a 2019 A4 that is leased from them directly. I don’t really see the point in getting service done there. They said it would originally take 2 hours but 2 turned into 3 for some pretty basic service. At least they didn’t try to upswell me on anything else at that point and the staff was ok. Not rude not friendly just kind of there.
I had a really smooth and easy experience at Audi Las Vegas thanks to Chris Pocino. I went in looking for a used car. The one I thought I wanted was not what I expected. Thankfully, Chris was very helpful with trying to find the perfect car for me. He sent me quite a few selections via email and gave me his top suggestions based on my budget. I am very happy with the customer service I was given, and Chris even checked in on me and my new purchase weeks after. Overall, I can say I was in good hands at Audi Las Vegas.
My husband and I were preparing for the day to be an all day task. As this is what we had before at other places. I came in knowing exactly what car I wanted to check out. Tom grabbed the keys and off we went for a test drive. A short 2.5 hours later I had a new car. Thank you Tom for making the experience quick and painless. You weren’t a pushy sales person and I appreciate that so much. Even the guy in finance was straight forward. I love my car. Will definitely recommend you to my friends.
Great service. Chris, our sales agent, was very personable and helpful without the runaround. I would purchase here again.
My experience thus far with Audi Las Vegas has been excellent. From start to finish, Joann Z. has taken care of me. She took the time to walk me through the trade in process and helped me get as much value as possible to equal out the balance on my old car. I came in the dealership planning to just sell my old car until I can save money to buy my dream car but ended up going home with my dream car which is the Audi Q5. Everyone is friendly, knowledgeable and great to work with! Excellent customer service! Kudos to Joann, Tom and Travis who went above and beyond for me. I’m glad to be a part of this family.
We came here after looking at several other dealerships and this was easily the best one. We were helped by Joann mainly but all the people are super nice and accommodating and genuinely seemed like they cared to give us the best possible offer for the car we liked. On top of that the place is very very clean and has an almost futuristic look on the inside. We ended up buying an A4 and its been about a month and we couldnt he happier. The only regret i have is nothing coming here sooner! It wouldve saved us alot of unpleasant meetings at other dealers.
I originally inquired for a vehicles availability online at Audi Las Vegas. I was contacted my Leah Mayo, a sales associate who called me immediately. We talked about what I needed in a vehicle and the fact that inventory was extremely low and hard to come by. Nevertheless, within a week or two she found my vehicle at a sister dealership and had it shipped to Las Vegas. She communicated consistently and worked hard for the sale and if it werent for her going above and beyond I would not be driving my beautiful Q7.
My wife, my friends and I had a great experience at AutoNation Audi. I was lucky enough to work with Naod. Immediately we got along and he understood what I was looking for in a vehicle. Communication with him was the best part (text/call/ email) everything went smoothly. He fought to get me more money on my trade in because I just put on new tires.I picked up a 2019 Audi S5 Sportsback. It still needed its Certified preowned inspection. Naod updated me as much as possible. When it looked like pickup was going to be delayed another day (because the car needed new brakes/pad/rotors) he was able to encourage the mechanic to get it done that day.Having someone in your corner at a vehicle dealership is rare and Naod made buying my first Audi a fantastic experience. When my buddy finally decides to drop his Dodge Ram and get into an Audi, Ill pull up Naods number that I have programmed in my phone.
I found Leah, my internet manager and Sales person quite resourceful while having the right balance of reaching out to me and allowing me space to make a decision. I literally accomplished my purchase via internet inquiry and texting questions and answers which flowed between both her and I. This was the first non GM vehicle I have purchased since 1984 and so far I am really enjoying the 2022 Audi Q3. I hope to find my experience with the service department as enjoyable as I have with my sales person and her managers who made my purchase literally seamless.
Such a great experience with the team at Audi. Justin and Dan were so efficient and quick with the transaction that we would definitely do business again with them! The facility was beautiful and the coffee was amazing! All around top notch!
Impeccable Service. Wido was incredibly professional. Definitely would recommend.
Purchasing my Q7 was one of the easiest car buying experiences I’ve ever had. There was no pressure, staff was amazing and so informative. I traded in my Q5 for an upgrade because I wanted the bigger vehicle. They helped me find the one I needed with the amenities I wanted like a tow hitch and low miles on a used Q7. They gave me an awesome trade in value too. I recommend Audi to everyone. I am so in love with my new car.
Team was great to work with and made the process easy and painless. Very helpful
This has been the best car buying experienced I had. Everyone, I mean EVERYONE, are very helpful and accommodating. And its my first Audi! Evelin my internet sales person is awesome! The manager is their to help me with the best experience in car buying, how awesome is that! To Adolfo who help me navigate the settings, specially the launch control what a rush! Ill definitely going back for my next car.
Kevin Murray took care of my Audi, was straight forward and lent me a new loaner (Q3 S line) to test out, Great experience, highly recommend, you get what you pay for! Nice car = quality parts dont skimp put 🙌💪
Service Representative Ariane Zapante at Audi Sahara in Las Vegas always manages to let you leave the dealership with a good feeling. I was early for an appointment and she gets me out of the door before my original appointment time! ♥️
Mike went out of his way to make sure I was satisfied!! Thanks Mike
Went in early for an oil change. Everyone was courteous, even though they were busy as usual. Everything that youd expect from Audi! Mike Crowder got me in, and I owe him breakfast! 😆 They washed my dirty car too! Thank You, everyone! Love Audi!!
Daniel was awesome from the beginning. He gave us a very honest up front price that did not change. We also had a unique situation and flew into town to get our new car. Daniel made advance arrangements to pick us up at the airport and everything went smoothly, actually better than expected. Rudolfo and Justin were also very helpful and honest. Thank you Audi LV!!
I had a great experience from the moment I started talking to Daniel S. He came outside in 110 degrees and with a big smile asked if he could help me. I told him what I was looking for in a car since my Jaguar was totaled in an accident a couple weeks ago. We talked about the different models Audi offers and what would work best for me and my lifestyle. Daniel never pushed me towards what he thought I could afford or should drive. After a couple of test drives in different models. I had found the one for me. I went with a two door and wanted to make sure it wouldn’t be an issue for my kids. So later that day I went back with the family. Daniel wasn’t there but Chester helped me out while I was there. He went out of his way to go get the car and bring it up to us so we could all see it together. The wife and the kids got in with no problems and everyone loved the look of the new car. It has all the features I need and wanted in a new car. Thank you Chester for the help. I wanted something a little nicer than base so I went with the S series and I couldn’t be happier. I have had the car for a little over a week and the entire team has been nothing short of amazing. If you need a new car and want to feel like the person who is helping you actually cares. You should check the Audi dealer on Sahara. Daniel was the best but from what I experienced anyone over there would be a great to work with. Thank you Daniel and the entire team for your efforts.
Came in to get parts for my S5. I live about 2 hours away and this is the closest audi dealer. I called a week before to confirm they had them in inventory, which the guy at the parts counter said yes. Called the day prior, yes the were in stock. Made the trip out only to be disappointed. Walked in and waited about 10 minutes for the parts guy (wish I could remember his name) to greet me with “what do you want?” to which I asked for all the parts I needed. In response, the guy at the counter said that he does not have them in stock. I explained that I called many times to confirm that they had them. Parts guy said that it wasn’t his problem to fix and that I needed to go somewhere else. I asked if Audi Henderson had them in stock and he said that he couldn’t look up their inventory, that it wasn’t his problem, and that I should go. Absolutely the least helpful person I’ve dealt with. It was my fault for not putting the parts on will call or even ordering them myself, but the treatment from the parts guy was pathetic. Will not be returning with my cars ever.
My experience at Audi Las Vegas was very positive. They werent over booked for my appointment so I had no wait time at all. My advisor was professional and courteous. My car was done quickly and pick up was a breeze. It was a very pleasant experience, especially after dealing with BMWs service department for several years. I was pleasantly surprised with my experience at Audi Las Vegas. Thank you!
After having skipped an annual service in 2020 due to COVID-19 concerns, I was surprised not to be welcomed by an Audi service representative upon arrival for my scheduled appointment. Aside from that slight inconvenience, the service was as superb as I recalled from previous visits. Erik processed my paperwork efficiently, arranged a loaner vehicle, and called me when my Audi was ready for pickup. Upon my return to the dealership to pickup my Audi, Erik reviewed the servicing, including addressing and resolving a specific question I had. Overall, a great experience.
Rod is an absolute rock star. I suggest anyone going in for an Audi to go and see him - patient, friendly, knowledgeable, everything you want your sales representative to be. He took the time to introduce us to everyone we would need, set us up with training for a tech specialist from his team to have our car configured the way we like and introduced us to our service manager. We also had a fantastic experience with Justin, who made sure we left with the service packages and protection we required but advised on the items that we wouldnt need. Overall, a phenomenal experience at Audi Las Vegas!
Chris P. and company did an excellent job of getting me the truck I needed to run my business. No games and no messing around (which is good, because I came from out of state!) Highly recommended!
Wonderful service experience at this dealership. Met with Ariane who was friendly and on-point in terms of communication. Was provided a loaner since it was the 50K service (plus other requests) which was a nice unexpected perk. Tech sent me a video mid-job to confirm recommendations and repairs. Will certainly be back for future services.
Very nice and thorough each time I have been there. People courteous and helpful when in person visits. On line appointments quick and easy with follow up. Phone system is impersonal and difficult to get through to speak to a person, only issue.
Rod and Justin were the best! This was the smoothest car leasing experience I have ever had! Rod went above and beyond by staying in contact with me, and letting me know inventory, I never had to reach out to him. He went over my wants and needs and found me the perfect vehicle! If you go to Audi Las Vegas ask for Rod!
My experience at your Audi dealership was a great one. The place was super clean. Danish was super respectful, very helpful and knowledgeable too. I would highly recommend it to anyone needing service on their Audi.Thanks Stana Fisher
Great experience with Audi Las Vegas, Eric, Patrick, Darin and team made the process seamless. I will definitely be doing business with Audi Las Vegas for all purchases going forward!
Good job on the work performed and the video to show some of the work being done. However, 4 star rather then 5 due to the drop off time of my vehicle was 9:20 (appointment time) and the car wasnt worked on till after noon. I was without the vehicle and was not given a free loaner for the entire day from 9:20 to about 3:30 pm. (big inconvenience)
This place was great. We have been to a number of dealers before we decided to check out Audi. Chris was very attentive and highly accommodating. He answered all our questions and was very convincing. We were impressed, hence, our decision to purchase was easily made.
I was very impressed with the service I received from the Audi of Las Vegas service department. I took my RS3 in for an electrical issue that was covered under warranty. My service advisor Eric was great to work with. I was never left waiting, everyone was very polite and professional, and the repairs were done when I was told they would be. I was even given an A5 Sportback as a loaner while my car was getting fixed.
Mike McBride the service manager was amazing. It was my first time there and I did not buy my car at the dealership but still I was treated well. He gave me a loaner car and worked on my car and got it in 4 days. I Walked way feeling great about my experience and I thank Mike McBride service manager and Eric Honn service consultant and the technicians behind the seen of the great service! I am so happy with the dealership experience that when the time comes to trade and upgrade my car that I will buy from them!
Working with Joann at Audi was an absolute pleasure. She is calm and professional. She followed up on everything and made sure I was well informed.
If it is your first time purchasing a car, this place would be it!! Leah approached us, she helped us right away, love how she started to talk to us as is she knew us for a while :), I didn’t feel pressured in any way. I rate this place 5 stars ! The staff are so wonderful and welcoming! I recommend coming here for first timers or if you just want to buy a car! Shoutout to Leah!! Thank you!! :))
Erik and James were awesome! My experience started off bad at no fault of Erik my salesperson. Im very happy with my purchase and everyone at the dealership. Once they found out I had an issue they went above and beyond to make sure I was satisfied. I am a former car salesperson so I appreciate the extra time everyone put in from the GM, the finance manager and salespeople. I would highly recommend them for any purchase.
Bought a used BMW x5 and relied on the description of my sales lady. car came as described and very clean as she said. Great to have a sales person like that. The only missing star is coming from the Nevada DMV which is a big issue for out of state buyers. They have their own ideas of processing the title after purchase and I am waiting and waiting.
Highly recommend this dealership. I bought a used car from Platinum Motors Las Vegas and being the people they are they sold me a fresh lie about my car overall inspection. After coming to Audi Las Vegas Mr. Vido and his service team was highly knowledgeable and skilled explaining the service needs, cost and longevity of parts on my vehicle. Very pricey but, nonetheless helpful throughout the process of my inspection.Thank you Very much
Everyone was great, very helpful and have continued to communicate well after the purchase to ensure I am happy. Great selection, found exactly what i was looking for, loving my new car, Thanks!
Professional, personal service, Carl was great. Service manger was great also. Made sure all my concerns were addressed! Will be going to this location instead of Henderson ! Thank you
Wido was extremely helpful and very pleasant to work with. My maintenance appointment was seamless thanks to Audis loaner program. Very professional and timely.
Ariane (Service Advisor) was exceptional from start to finish. She clearly communicated and set expectations, all while being kind and personable. I’ve been coming to Audi of LV for a long time (this is my 3rd Audi), and her customer service is one of the best experiences I’ve had here. Thank you!!
My experience was awesome. I been going to Audi Las Vegas for service for almost 10 years and I never had any bad experience. Erik is the best! He always go above and beyond to accommodate me and I always make sure my appointments are with Erik because simply he is the best!!
I want to Thank Eric and Rod for being the most Professional luxury auto sales guys in the industry and I cant forget the rest of the team who made it all come together also. I love my Q7 and I will be back to purchase again. From the two Steves
Danny was great he serviced my car. 5 stars
My experience purchasing my car and subsequent service visits have been fantastic. I visited about 6 dealerships during my search last year, and Rods professionalism coupled with his easygoing manner is what sold me on Audi. Bringing in my car for any service needs has been a breeze thanks to my advisor Erik. He always welcomes me as if Im their most important customer.
Salesperson was very polite paid close attention and answered every question professionally with knowledge in his field...sales person NAOD HALIE.. went out of his way to make all things possible and quick and clear and easy thank you very much from Pastor Paul Michael Reyes
I just purchased a new RS Q8 at Audi Las Vegas because of the outstanding service they have been providing to me on my TTRS.I have lived all over the country and purchased many vehicles and I have to say this dealership is one of the best I’ve ever dealt with from the sales people, management and especially the service department. I highly recommend if you’re considering an Audi please visit the people at Las Vegas Audi!
The team at Desert Audi service department continues to impress me. My car troubles were diagnosed quickly by the technician (worn front end links and corroded coolant tank) and it’s was all fixed as soon as the parts for my vintage 2004 Audi A4 Quattro Sport Wagon with 160,000 miles were delivered. My “older” car runs great again and I am completely satisfied with the level of care I received by my service advisor Wido and the technician. Thanks again.
My experience was awesome. The entire staff was so nice and at no point did I feel any pressure. Erik is the best! He was patient and informative. He went above and beyond. I love my new Q3.
Joann and everyone at Audi Las Vegas went above and beyond my expectations. The entire experience was painless, efficient and enjoyable. Joann regularly checks in with me to see how I like my car (I love it), to make sure everything is working correctly and gets back to me quickly if I have any questions. She picked me up at the airport, was with me every step of the way and stayed late until everything was done and I left. She was professional and attentive and catered to all of my needs.Daren, Travis and Rodolfo were very helpful and patient as well. I never felt pressured, rushed, it was flawless! I will definitely travel to this dealership again.
After nearly 100,000 miles on my last Audi A5 Convertible, I though it might be time for a new one. Joanne made the process simple. She found the perfect car, with everything I requested. We went for a test drive and Im a very happy new Audi owner. This is my third Audi and Third time is a charm! A great car, with great sales and service CAN make you HAPPY!
My service advisor, Wido, was very professional and pleasant. He explained to me what my cars needs in a clear and concise manner.
It was fantastic Eric Hahn is great to work with! He is courteous, knowledgeable and trustworthy!
Aljay you’re the best! So helpful, kind, and informative! I love my new Q3!
Excellent customer service. Highly recommend Rod at Audi Las Vegas, got multiple cars from him over the past years. Always pulls through every time when looking for the right car.
Danish was attentive and detail oriented.It was very easy to communicate with him. Michael was friendly and service oriented. Nellie was on task.Overall easy and pleasant experience.
Very nice and friendly staff (especially Joanne our salesperson). Attentive to our concerns and thorough with expanations our new Audi purchase.
My experience at Audi Las Vegas was excellent as always. My service advisor Erik Hohn was very personable and professional and the service was conducted in a timely manner.
My service advisor Ariane was the best! She was very professional and made sure everything went smoothly!
Thank you so much for getting me back on the Road! Safe an Sound. One of the Best Service Consultant to work with Wido.
Despite the parts that we needed being delayed, Kevin from Audi kept me constantly updated on the status of my repair. I never had to wonder or worry what was happening, and my car was returned to me fully fixed and ready to go.
Always a pleasure doing business at Audi Sahara. Everyone is kind and helpful. No hard selling over here. They will give you pros and cons and what fits you best. Will always stay loyal to this location. Rod and everyone else is always pleasant and professional. Everyone goes the extra mile.
On a weekend in May 2021, our Audi Q7 had engine issues while we were exploring remote portions of Utah. The car had to be towed to the nearest Audi dealer which happened to be Audi Las Vegas. We were so lucky to get hooked up with a great service advisor (Carl) who reached out to us first thing Monday morning to confirm that he had our vehicle and would work on it right away. It took several days to get our car fixed as the needed replacement parts had to be ordered from another location. We were provided a loaner so we could get around while we waited for our vehicle to be repaired. Carl gave us daily updates on the status of our car and was very responsive to our many inquiries about the status of our vehicle. Carl made us feel at ease despite the major disruption to our travel schedule as we were on a cross country road trip from Miami, FL to the West coast. Our many thanks to Carl and his team who were able to fix our engine issues. We left Audi Las Vegas feeling secure that we would not have any further issues with our beloved Q7. Thanks again, Audi Las Vegas.
The entire team is extremely professional. O e of the best experiences I have had as a customer shopping for a vehicle.
I leased a 2019 Audi E Tron from Audi of Las Vegas and am extremely pleased with the vehicle. I am also extremely pleased with the excellent interactions, professionalism and knowledge which are always present when I visit the dealership on Sarah. You wont be disappointed by this dealership, its people or its products!
Always get me in on time for appointments and have great personnel!
Purchasing my Audi here was a great experience…however, since then, customer service has been beyond poor. Especially given they are a premium car dealership. I would never purchase from them again or bring my car there for a service
Fantastic experience. I found them with an internet search and Alex was on it. Mark and Patrick checked in as needed to make sure all was well. I told Alex what I was looking for to finalize a deal and the team simply made it happen. I am now the proud owner of an A7. Seriously, this team is really good and deserves the excellent ratings. Ill be back!
Excellent service center. Really took care of all the little issues and gave me a great loaner car! I highly recommend.
Extremely happy with the service I got at this Audi. Joann helped us pick out the best Q7 for my growing family. She was amazing! Super nice and friendly I always recommend anyone looking for an Audi to always come to this location, they have the best service!
I bought my new 2021 Q7 at Audi Las Vegas location. Chris was my advisor and was wonderful!! I’d recommend him ten times over to anyone looking! He made the process so fast and easy... and also listened to exactly what I was looking for and gave me the options I needed. He will go above and beyond. Excellent customer service from everyone there! Thank you!
Straight forward and awesome service. Where another dealer did not find my concern a problem, Daniel and Audi Las Vegas saw the problem and ordered the appropriate parts to address my concern. Thank you!
I Had A HORRIBLE Time getting my Proof of sales to get my car registered by the sales team and I requested the manager and he was SUPERRR NICE !!! Please ask for the manager ( finance director ) JUSTIN was superrrr cool and urban ... actually made me feel super comfortable .... he gave me a copy of my green slip with no problem!!!!!! I was able to get my car Temp moving permit at the DMV
This Audi dealership has always given great service. And this visit was exceptional none the less. I appreciated there being a shuttle for my transportation needs as well as the ability to have a direct texting line with the service mgr.. Overall great experience and thanks.
Danny was terrific. He was courteous and professional!
Great Experience! As expected with a luxury car dealer.
Jaime and his team at Audi Las Vegas made the entire lease process very smooth. He helped find me the absolute best deal and the service was exceptional. I will definitely be back and highly recommend this dealer.
I have bought two cares with Leah, my sales agent. She is absolutely the friendliest person I’ve ever met on a car lot EVER!
The A5 Sport back was delivered on time. The dealership offered courtesy shuttle and I was immediately whisked away. The dealership called me and the shuttle service arrived in ten and I checked out in five. The service writer went over the report and the total without tax was within a few dollars of what was estimated. He did not try to sell me any other products or services.
The people who work at Audi Las Vegas act professionally, and I appreciated not being pressured to make a decision. Every phone call and every email was answered promptly. They were willing to spend whatever time was necessary to meet my needs.
I had the best experience at Audi everyone was super helpful Jamie is the coolest sales person my wife loves the car you guys may have gained a lifetime customer
I went to Audi Las Vegas with my BF to look at a car. The guy Mason was at the front desk having a personal conversation, not once did he acknowledge us standing there. After about 3 minutes, I asked was he working the front desk. He said yes and no apology and how can he help?? We told him about the car he was there to see, he got up and went to the office and walked back towards us with keys in his hands, but he walked past us and went sat down and proceeded back to having his Personal Conversation, needless to say WE LEFT !!!!AUDI you need to hire better.....
I have been looking for a new car for the past year, I dont normally enjoy this process and I like to get in and get out. My favorite car I have owned in the past is an Audi Q5, so I suppose why change something that was never broken... I spoke to Aljay over the phone prior to going to Audi in person. He had the car ready with the AC on to take it for a test drive. Worked with me on getting the best deal for my trade-in and by the next day I was driving away in my brand new 2021 Q5, it has been a week and I couldnt be any happier with the car. The finance team and Aljay never gave that slimy car salesman vibe and everything was straight forward and honest. Thank you guys for making this the best car buying experience Ive had thus far! Give me a few years and Ill be back to upgrade to the Q7
ALWAYS the best experience hands down of any dealership I have had the pleasure of working with! Everyone there is so friendly and attentive. Never is anyone pushy or just looking for a sale. Customer service is top notch. Kudos to our sales guy Aljay L. He was amazing to deal with from the moment I called the dealership to speak to someone. Very knowledgeable and handles things in a timely manner. The sales manager Patrick is always one of the first to greet us anytime we walk in the door and is so aware of what is going on and is a part of sale every step of the way. I love the Audi Las Vegas team and everytime we go in my husband and I remember exactly why :)