I was cheated out of a discount because paramedics don’t count as first responders. Then when it came time to cancel, their newer staff misinformed me about the process. Guys even if it’s a great gym with friendly staff be wary and know that even when you’ve done everything right, it can be troublesome to get the right information.

I am having a bad experience with the Costumer service.The last month of my contract (April)I had called to cancel. The lady on the phone assured me that my contract would be cancelled and I would no longer get charged.4 months later Im checking my banks statements because my budget wasnt making sense. Turns out I had been getting charged at a higher rate.When I spoke to a manager about it I was told that I had to mail in a written notice & that it was my fault for not reading the contract. While that is true, I should have been advised & told about it when I called to cancel.I read the contract and in fact it does state that I had to MAIL A WRITTEN LETTER to the gym 30 days prior. If I would have been told this over the phone there would have been no problem but I was misinformed and assured that my contract would not be renewed.Managers tone was a bit defensive about the situation Im guessing thinking that I would claim a refund but I did not. I wanted them to be aware that their employees are either not properly trained or misinforming other people or just misdirecting them like I was.Im upset because i had to go and read the fine print rather than have them be transparent or helpful and tell me the right procedure. That just gives me a bad business impression. They dont look out for their members experience.I understand that a contract is a contract, thats why I didnt ask for a refund I wanted them to take accountability for leaving out those details that in the end only hurt the consumer.Like I said, if I would have been told about this procedure since the beginning I wouldnt have had a problem but things were not clear nor transparent.I wish they would have looked out for me and mentioned the right procedure for cancellation. Instead, i paid over $200 which I will not recuperate :/

The music they play is doodoo and so loud I can’t hear from my own airpods in peace. The folks are nice at least. Though they need to look around if there are people using two machines and I had a chick tell me that she was using the leg press even though she was already using a leg machine herself. I didn’t care and used another similar machine but it was kinda annoying.Case in point they need to lower the volume and bass. That’s all, haha.

It was the best 🙏 but I got arthritis in my back and I had to stop 😔

Awesome gym! Great place, excellent equipment, great for everyone! From people just beginning a workout regiment to the experienced…love it!

Very nice and clean work out area staff is very courteous.

The business currently does not have a mask mandate in place. I have been a loyal customer of Rock gym since 2010 but I will no longer return to this gym anytime in the near future. Instead, i recommend Abien Energy it is a smaller gym which currently has more customers than Rock’s gym due to their mask mandate. I am sad to permanently leave Rock’s gym and it also makes me sad to see the gym that is usually rustling with people as empty as it is. I will be cancelling three memberships today and all my family will be moving to Abien Energy. Furthermore, the customers are not following proper social distancing while also not wearing masks. Prior to this, I sued to see many people with special needs attending the gym. However now i do not because Rock,s gym is a secret hazard. I will be sharing my experiences with my friends and on social media. I hope Rock gym comes to their senses but after seeing the gym’s true colors I do not plan on returning.

Amazing environment, great owners and management. Happily been a part of Rock for 9 years 🙏

This gym has it all. Weights, cardio equipment, clean facilities, large aerobic movement room with lots of mirrors, cycling. A huge plus is that it has its own juice bar for protein shakes and healthy juice drinks. Any NPC member with a valid membership can come to gym for free to workout if you’re in town.

Bar none the best gym in Laredo. The staff is very friendly and extremely knowledgeable. You will achieve whatever fitness goals you set for yourself with the help of their excellent equipment, personal trainers and a variety of different training programs they offer. No other gym in Laredo comes close

Always clean! Great place with great employees to greet and help with a winning attitude!

Visited this place while visiting family in Laredo. Relatively small place, but the equipment is very well picked out. I particularly enjoyed the Arsenal leg equipment, which is rare to see in gyms. The weekly price is very fair. Staff was friendly as well.

This is a cool gym...well equipped and the music rocks.

Definite go-to for anyone that is a regular gym goer. Its an excellent substitute for anyone looking for a cheaper gym with a wide variation of fitness classes. Time schedule from opening to closing provides flexibility for both casual gym goers and fitness enthusiasts. Maintenance and atmosphere in the gym are a 10/10. No complaints whatsoever.

I like to go to the gym and its a nice one at a cheaper price. I feel that they can improve on their cleanliness (primarily in the bathrooms, locker area and showers) and to not have so many machines out of order. Ill be posting pictures of the issues Im bringing up and Ill update my review when I see a change.

Kim is always helpful !

Love this gym and the atmosphere..The machines are a little bit too closed but nothing to worry

The womens gym is nice. They have upgraded machines. Can get packed around the later hours of the day when people get out of work, but Ive never had to wait to use a machine. Machines are usually very clean and the staff are helpful and friendly.

I love it here 💖💖💖💖💖 I really do its a lot of motivation here and support from the staff 💯 my goal is to be healthy again and here is where it all begins 💖💖💖💖💖 Im coming back Rock Fitness👌🏼

Best and great place to workout. No exceptions

The gym is okay, staff is friendly. I dont like that i got charged an annual fee even though I just signed up 2 months ago. To expensive for what is givin...at least for the men side.

This is an ok gym. I like that there are very few people there early in the morning (6am). The biggest issue I have with them is that they DO NOT MAINTAIN EQUIPMENT. Of the 14 treadmills, maybe 4 work correctly. There are numerous damaged machines (broken seat adjusters, worn down padding, bent structure, etc; and it does not appear that they are planning on fixing them. I also noticed that they do not organize free weights. By and large all weights are scattered with no sense of order. The staff is not out in the gym improving the atmosphere. They are typically hanging out in the juice bar (really just a small space where you can buy protien). They are nice, but wont engage you during the workout or organize the mess of a weight rack. They enjoy playing oldies instead of pumped up gym music. I also see that women have an exclusive gym that is seemingly better maintained- but men are not afforded such luxuries. They have also developed a smell issue these past few months, likely due to a lack of cleanliness.

They have womens and co ed gyms. Price is a little high, but they offer a variety of free weights and machines. They have a sauna in both gyms which is great. Clean bathrooms. Showers arent that clean looking.They have new machines and just remodeled a bit. #openearly #friendlystaff #biggym

Never to crowded...always able to go in and do my workout and get out...staff is very helpful and knowledge on anything that you ask.

Complete package! Love the facilities, classes and access to childcare. No excuse not to go to the gym!

A great gym with great equipment. Not to mention a womens only gym for the ladies who dont want to be stared at while working out.

Great gim ..new equipment ..good sauna room and swiming pool..open 24 hours monday to friday..

Very enjoyable fitness place, the staff is nice and helpful. They have many equipment choices to choose from plus classes are offered as well.

Rock fitness co-ed gym is a great facility. They have a very complete free weights section integrated with many cardio and accessory machines. I also know they offer several classes as well as an all female facility across the parking lot. In the co-ed gym, The 1st floor mens restroom and upper facility mens restroom could definitely use more paper towel and hand soap stations. There is only one for each floor, which can be quite inconvenient at times when there is more than one person occupying the hand wash area.

My wife canceled her membership after the end of the contract and they kept charging me for a second person. Due to my busy schedule I did not go to the gym for a while, and whenever I call they say the manager will call me back but never did. Finally I was able to go to the gym to speak to them and they refunded me, and after 2 months they started again charging me double. Its very frushtraiting custimer service, and very unacceptable.

It offers a womens center, pool, yoga, zumba and all kinds of exercise equipment . its a well maintained establishment the only problem in my opinion is the lack sufficient parking

This place was solid back in the day, i called their offices for several months asking for prices to join. Always a girl saying they call me back and no response, had to join another gym. Then i called to ask about just crossfit membership the guy i spoke with says they cant give me a price unless i show up in person and they sell me on the spot. Told them i was out of town and commute between laredo and other cities, needed a crossfit gym and was wanting to join (since they had good coaches back then). The guy kept insisting the owners want you in person so you can be pressured into signing up on the spot. This is shady, obviously they dont respect the public to give out a simple price, they need you cornered. For someone who puts up so many biblical stuff in their business, they obviously cant be outright and forthcoming w something as simple as a price. They lost my business and my companies business going forward. Shame they used to be good.

The womens center is amazing!!! Highly recommend it.

Good but definitely gets crowded in the afternoon

Best gym in town. Sign up

Best place to work out good people

Good workout area/spacious...new machines...

Do you know what the rock is cooking?

Friendly and helpful Staff

Been member for years. Brand new cardio equipment and 24 hours works for my schedule.

Heading back to the gym after a major gap...and it looks like they are remodeling...hopefully they fix their broken machines...especially in the womens section...nice people though

Great place

Super friendly staff!

Excellent service, Caro!

Its cool

Geat place!

Good classes

Love this place

Lately you can not go almost to that gym they always have the air off, tremendous heat as they do not want to waste electricity, one goes to the gym to sweat but to sweat from the exercises not because of the heat of the place because if so I get in the car at 12 noon and I sweat for free or in the sauna🤔🤔🤔

Terrible service. My wife signed up a few weeks ago, and she signed up here for her daycare plan and recently they changed the daycare schedule and poems, she cant go during that time because she works at that time and she wanted to tire the membership because they changed the daycare schedule. daycare and they told her she has to pay 100 doll. They bathe it, in my opinion, they have a terrible service.

This with mother, very good gym to train.

I love being in this place exercising my body and relaxing to the fullest

I pay per month why I travel twice a year or two months a year I cant go to the Gym, I asked if I could stop Ami one year or 18 month membership every time I leave the city, THEY SAID NO, so they force me to pay 65 a month plus 5 daycare, it is too expensive, they should have a system where people who hire for a year or 18 months if they go on a trip can stop those months that will not be in the city and so not losing them and giving them the money bought with the prices of other places is too expensive, as well as many machines for example bicycles do not work.

I just love it

Its nice, I signed up a month ago, I still dont know all the areas ... the only detail is that the music is horrible and often smells bad

They have clean, but, the area of ​​the appliances smells bad.

Finishing the class d box very good