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Smilebuilderz- Spring Valley Rd
2114 Spring Valley Rd, Lancaster, PA 17601, United States
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Smilebuilderz- Spring Valley Rd

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Th
Review №1

Getting an appointment is easy but let me tell you a few thangs. . . The first time I went here the dentist made me cry. He told me in a room uncomfortably full of people that my teeth were bad because of my cavities. He said my teeth were too pretty to have cavities and made me feel extremely unpleasant as I vulnerable lay there with my mouth open. Fast forward I saw a new dentist who cared a bit less. The lady doing my fillings coughed in my mouth as she did my fillings. She had a mask on and this was before covid and I didnt think too much of it but was a little weirded out because she KEPT COUGHING,the third and forth time coughing into her elbow. When I left I took a nap on a long car ride and woke up feeling really sick. Started throwing up and almost passing out, I went to the emergency room because it came out of no where and I was really freaked out and they told me I had the flu. Now I wonder where I could have gotten that from. I dont blame it on the lady bit I have that feeling it was her coughing whilst giving ms fillings that did that. Anyways fast forward to her giving me more fillings and coughing in my mouth again! Then getting reprimanded for missing too many appointments when I just wanted to tell the manager I have had bad experiences here, so sorry to have missed too many more. Its not too bad. Its easy to schedule and there are good people who work here but no no no. I am good.

Br
Review №2

I highly recommend this place to visit.. Super friendly staff and professional, that care for your health and maintaining clean teeth.. Thank you Jessie Landis :)

Pa
Review №3

Smilebuilderz on Spring Valley Road is the best around! Kim, Dr. Jung’s hygienist, is knowledgeable, kind and compassionate. Same goes for Dr. Jung. He’s the best! They work so well together. I had an implant done and it took several sessions. Never had a problem and no pain. They billed me in three installments (one for each session). Ashley worked with me and my insurance company and figured out that I would have been paying too much and got it adjusted. She was wonderful. All in all, this is a very well run practice…like a well oiled machine! 😊

Me
Review №4

My son was here for his first appointment. Very friendly. Patient. Lisa was amazing. Explained everything as she went along. Great first experience!

Is
Review №5

Just got done getting my teeth cleaned here and I must say this is the best dentist office I’ve been to yet. Lisa, the hygienist, who worked on my teeth was exceptional. She was very gentle and thorough!! I highly recommend her for anyone who comes here.

Mi
Review №6

Came in for a cleaning…left with quite the memorable experience. From the friendly staff to the excellent treatment from the doctor and my hygienist Lisa. I would highly recommend this spring valley road location if you need any services for your teeth.

Je
Review №7

My last visit to Smilebuilderz like all my visits was exceptional. They were extremely kind and made me feel comfortable even though going to the dentist isnt my favorite pastime. They explained everything that they were doing and helped me to feel relaxed. And when it was over, they got me and my daughter both scheduled for our future visits. I highly recommend them to anyone looking for a dentist!

Ke
Review №8

They are the most professional and compassionate dentist around. Lysa is a great hygienist. My teeth are so clean.

Ca
Review №9

Lisa was very gentle and thorough during my dental appointment today, I appreciate her education during the teeth cleaning session. Dr Shock as well was attentive and helpful in my oral care plan.

El
Review №10

We love coming to smile builderz. Always treated in a professional manner. Been coming for a few years and never had an issue.

Mi
Review №11

Great experience. Love my new clean teeth. Adam is extremely helpful & kind.

Ly
Review №12

If I could give this location zero stars I would. If you are looking for an emergency clinic, this is NOT one. I arrived Friday night, 2 hours before they closed. When I went in the building, I informed the receptionist that I was there for an emergency visit, I had a tooth that was broken and an infection/abscess in my gums. She looked confused and asked me if I had an appointment. I told her no, that I followed the directive on their web page that urgent care did not need appointments. She was clearly new, so she went to check with other staff members in the back. When she returned she told me they had no availability, but the could schedule me another day... with an infection raging in my mouth. I ended up going to regular urgent care to at least give me antibiotics. Im lucky I knew enough to do that, one day they will turn someone away and it will become a massive risk management issue for them. Dont brand yourself as an urgent care, if you arent willing to take care of the urgent patients walking in your doors.

Sh
Review №13

Kind caring professionals throughout. Work with you on payment options & terrific in helping maintain good dental health by encouraging me all lis not lost. Dentists are helping to restore my teeth.

Me
Review №14

Always have good service here never bad and they helped me a lot since I’ve moved to PA and they are amazing over all

Ne
Review №15

I love Smilebuilderz for the dental care for my entire family. The associates explain everything in advance and before every step, which takes the anxiety away. I was able to schedule appointments easily especially during emergencies and get treatment on time. I would definitely recommend Smilebuilderz for urgent dental care as well as routine care.

Ro
Review №16

I have great experience with my children. Workers are knowledgable, friendly. The doctirs are nice. They take time to listen. Place is clean

Ha
Review №17

Dr. Skiada and his dental assistant Jenniffer are absolutely amazing !! They made my 10 year feel comfortable and not scared of being at the dentist with a cracked tooth!! Definitely making this our dental office from here on out!!

ni
Review №18

Love the people. Very friendly and compassionate. Very affordable.

Co
Review №19

Great group of people. They have helped my family immensely. It’s the only medical facility in Pennsylvania that has held up to my standard of care! Phenomenal staff! Thanks

A
Review №20

This place saved me today. Megan and Dr. shock put this big baby at ease. I was in pain and need a root canal. By the end of the appointment, I trusted these guys so much I would’ve bought a Kia from them. 😉. Great work attitudes, chair-side manner and professional skills! Thanks so much guys!

Jo
Review №21

I love smilebuilderz. They always take really good care of me. Today, Kathy helped me out and gave me a cleaning. She also gave me very helpful tips about keeping my teeth and gums healthy and strong!

Pe
Review №22

Not a good experience. The place is dirty, there were cotton swabs on the floor along with gross gunk that looks like what accumulates under an oven on the floor beside the patient chair. The cords for the dental tools drag on the floor and the hygienist put her hand in my mothers mouth after using them. They only release x-rays on two days a month so if you need them for a different dentist or oral surgeon before those two days you cant get them. The overall feel of this place is that they are just trying to get your money, it was like going to a used car lot.

Ma
Review №23

I highly recommend this office, especially the tech Kathy. Have been going here for years and wont go anywhere else. Have used the facility at Crown Avenue for special services and they are just as good.

ja
Review №24

I always have a great experience when I come! Everyone is so nice and professional!

Ch
Review №25

Great personal, First time attending this office personal is professionally in all station. Was greeted well. Work around my schedule. Lisa was great

El
Review №26

Had a cleaning done today. Everyone was super nice snd professional.

Da
Review №27

They made my daughter feel really comfortable during her root canal. & they went above & beyond to make sure I was comfortable seeing that I’m pregnant!!

Li
Review №28

Staff is always friendly and accommodating ! Would recommend to friends snd family!

Ro
Review №29

Thanks so much for your service!The cleaning was great! My teeth feel awesome!!! Lisa was great, She was thorough and very pleasant!Totally recommend this place!

RO
Review №30

Staff was extremely friendly and comforting. . . . . . arrived for what I thought would be root canal surgery and quickly turned to an extraction. Wisdom tooth took quite some time to extract, but the Doctor and staff explained the entire procedure and made sure that there was no pain involved with the removal of the tooth. Would highly recommend this team!

La
Review №31

I’ve been coming here for about four years now - ever since I needed an emergency root canal. The service has always been amazing and top notch with multiple options for payment plans and insurance. I will continue utilizing Smilebuilderz as my go to dentist for regular cleanings and treatments.

Lo
Review №32

Great Staff! Definitely made me feel comfortable. Didn’t feel a thing! Very understanding would definitely recommend all of my family & friends !

Ja
Review №33

Smilebuiderz Spring Valley Road is where my family calls home. They have an excellent team that are very compassionate. They always greet you with a smile. I had a procedure done recently and everyone made me feel so comfortable. Ola, Kristina and Dr. Villadiego make sure I was safe throughout the procedure, constantly checking in on me. I recommend this facility. Please give them a call today.

V
Review №34

I received great care by Dr. Skiadas and his Assistant Megan. They made sure I was comfortable every step of the way, and made me feel at ease. Dental work looks great. Thank you for keeping my smile nice.

Ry
Review №35

Megan and Dr. Skiadas work so well together, and did a great job taking care of me at my appointment! Not only did they take care of my dental needs, but they made me feel like family. I would recommend Smilebuilderz to anyone looking for quality dental care.

lo
Review №36

New patient. Great job from everyone. Will definitely come back

Sa
Review №37

Super fast and friendly! Best dental experience I have ever had! Love how they talk you through everything they are doing :)

Ty
Review №38

Great Place for your teeth! recommended

Fa
Review №39

The workers are very nice, talk me through what I need to do. With my autism I find it hard to go to the dentist but I look forward to going here because they do talk through it step by step and listen to my problems! I’ve had many bad experiences with dentist offices messing up my teeth but here they help me :)

PT
Review №40

SmileBuilderz on Spring Valley Road is awesome!! They are always on time with your scheduled appointment and the hygienists are super friendly, informative, and supportive. Jessie is especially awesome. I highly recommend her and SmileBuilderz on Spring Valley Rd.

Sh
Review №41

Marisol and barb were the best hygienist with my girls. 5 stars for both of them

Ga
Review №42

Dr Jung, Nate and entire team are very caring and compassionate!!!

lm
Review №43

This office is fantastic, I saw Lisa to get a cleaning and she was just wonderful and very good.

Ka
Review №44

I was here for a cleaning today and the staff was so friendly!!

Je
Review №45

It’s great here. The service is amazing and my dentist was really nice and took extra care of me.

Je
Review №46

The customer service is excellent each and everytime I come here with my family. I never feel uncomfortable and everyone is friendly. Even though I live further away I still want to come to Smilebuilderz

Be
Review №47

Ive been coming here for the last couple of months and both the dental assistant Jennifer and Dr. Jung have been great and taken care of my teeth and helping me restore my smile again! Thank you guys!

Ma
Review №48

Came here for an exam after having severe pain . I was treated very fast and Dr. Mathura and Jess M was very kind and made sure I was comfortable during the whole experience. I recommend this to anyone who is looking for quality urgent care.

kh
Review №49

Wonderful practice good staff incredible services

De
Review №50

Amazing experience. Lisa the hygienist is amazing and I highly recommend this place to anyone in need of dental care!

an
Review №51

Was a great experience since I’m scared of dentist but they were gentle and very patient always friendly and caring I recommend Smilebuilderz to anyone, Dr,Skiadas and Megan were both kind and caring I was satisfied with them both and my experience.

Gr
Review №52

Fantastic service and super friendly staff.

Sh
Review №53

Awesome Work I came from Philly to get a cleaning from Ms Lisa and she did a beautiful job on my teeth

Je
Review №54

Lisa was very nice & made me feel very comfortable. Also, she smells good!

An
Review №55

I really like it here❤️

Ch
Review №56

Staff was awesome, especially Jessie in hygiene. Wait time was under 5 minutes. Would highly recommend this practice.

Pe
Review №57

Ive been coming to this location for years very nice people had a great experience

Dy
Review №58

Smilebuilderz is a modernized wellness clinic that specializes in dentistry. The philosophy of the place is centered around maximizing patient comfort and about proactive service to detect and correct issues. Unlike other dental practices, they will insist on proactive screenings, x-rays, and detection practices. These practices can be expensive but are ideal for keeping dental health maximized. As an example, today I was in for a cleaning with Lisa, who asked after my medical records to make sure she could apply a local anesthetic for the pain that I would normally have in the course of cleaning. The chairs they use have massaging technology built in.

br
Review №59

Dr. Skiadas has been extremely helpful and professional helping me build confidence and security with my smile. I would recommend him to anyway in need of dental help. He has a fantastic team of hygienist that are very friendly and talented in what they do. His assistant CJ was awesome during my visit today.

Bu
Review №60

After a rocky start they definitely looked out in the end, I’d recommend a visit if needed!

An
Review №61

Smilebuilderz advertises that they have emergency services. Even though I am a patient there, when I called for emergency services over the Memorial Day weekend (I first called on a Friday night then again on Saturday), I was told that I could come on on Saturday, and sit around and see if they could squeeze me in between appointments. I couldnt afford to come in and just sit around. This is not emergency service! No offer to call me if they had a cancellation or anything. Also, the phone receptionist was very rude. Shes not what a practice wants to put out there as the first contact for their business! Very disappointed! All that, and Im still in pain and worried about my health! They are just money grabbers! And those trite little responses to reviews dont fool anyone about their care or quality!

Li
Review №62

I got my fillings done today by Dr. Mathura and assistant Kiana and let me just tell you how welcomed and comfortable they made me feel. I came in very anxious and they made me feel calm the entire time. The appt was supposed to take over an hour but they got me in and out very quickly. Very pleased!!

La
Review №63

Amazing place and they do amazing work i give 5 stars because they did so well on a tooth operation i needed done and are great kind and caring.

Sh
Review №64

Had a great check up! The Dr and the hygienist, Charity, were excellent!!

St
Review №65

Very nice staff very accommodating when bringing my kids along for appointment and was given options for treatment

Ci
Review №66

Just had my teeth cleaned by Jessie, was a very great experience !

Sh
Review №67

I love coming to Smilebuilderz, my recent experience was with Dr. Mathura he and his team CJ and Kiauna made sure that I was comfortable before starting on a filling that was being done. I recommend them to all and everyone.

Co
Review №68

Always a great experience. Staff is very friendly and accommodating!

Ni
Review №69

Smilebuilderz is amazing. Dr Skiadas, Dr. Nikas and Dr. Stein have completely changed my life! The Dental Assistants and Patient Coordinators are so compassionate and friendly. I love this place.

An
Review №70

It was an amazing experience everything was clean and professional and on time thank you for amazing experience …😊😊😊

Kr
Review №71

They are always helpful and willing to work with my schedule, Dr.Skiadas and Megan his hygienist make you feel comfortable and relaxed, I have a huge fear of the dentist and they make sure I know step by step what is happening and ask how I’m doing throughout the process.

Wi
Review №72

Great dentist and always friendly! great with kids with disabilities.

Al
Review №73

To start off I waited for 45 minutes after the time my appointment was scheduled for. At the end of my appointment I was told someone would contact me about a follow up appointment but after over a week with no contact I called in. I was then told they dont call patients about follow up appointments and that I was supposed to call in. It seems that they do not respect patients time in the slightest.

Am
Review №74

Super super nice!! Lesa was great and very friendly :)

Do
Review №75

Great service, thank you Lisa for my teeth cleaning.

Ve
Review №76

Lisa was very thorough and informative regarding care of my teeth.

Je
Review №77

My son insists on going here. Last visit he got his fillings done by Dr. Mathura and Jessica M. The process was super quick and they are always very friendly and inviting.

Li
Review №78

Another cleaning today and as always everyone is very friendly. My hygenist, Lisa, is awesome!

ch
Review №79

I was here for cleaning, i saw lisa and she was amazing!

Ch
Review №80

Everything was good besides they almost charge me twice for the cleaning.

Ta
Review №81

This practice gives an illusion of being clean, friendly, and patient focused, however the most important aspect of a healthcare facility is missing, patient experience/satisfaction. I called in 2x and spoke with an apathetic front desk rep (Denise). I asked her if I could set up an appointment due to bad tooth pain. She told me to go online. I let Denise know that the online system was showing no appointments until the middle of June (1.5 months out). She said Sorry, thats what we have. Ok great... no emergency appointments? I called back again a few hours later, hoping to speak with someone else. Got Denise again. She refused to transfer me to an office administrator, as I had questions that Denise kept responding I dont know maam to. I asked her what I should do in the case of an oral emergency, she said, you can try to walk in and see if theyll see you. Incredibly helpful advice for someone in pain and who would need to take the time off work to MAYBE be seen.Furthermore, Smilebuilderz only releases your medical records on 2 days out of the month and charges a $35/fee.The flashing lights and optics of a caring practice are a show, as they clearly cant be bothered to help find a solution to a customers/patients issue.

Gr
Review №82

Very professional service and Dr chuck and dental assistant Jennifer is absolutely the best with her personality.i would highly recommend

Ca
Review №83

Dear Kindness Seekers with a Quest for Exceptional Dental Quality,If this is you, then you must run to Smilebuilderz of Lancaster or Ephrata. Dr. Skiadas is the Dentist Extraordinaire, and his Assistant Megan, have gone way above and beyond what I have experienced in dentistry over the last 50-Years. Dr. Skiadas built this Dental Practice from the ground up, and every Dentist, Technician, Assistant, and Appointment Setting and Clerical Staff reflect Dr. Skiadas kindness, compassion, professionalism, and dental treatment quality! The offices are open late and on Saturdays, they are exceptional with all age groups, and they keep their offices sparkling clean as they aim to please! And, even with a full slate of patients booked for appointments, they are the only dental emergency solution in Lancaster, and they very caringly weave these individuals into their already jam packed schedules -- God Bless Them! I LOVE MY DENTIST, and I can say this even after all of the dental work that has been done for me, and I wish the same for you, you too can LOVE YOUR DENTIST!

La
Review №84

Ive never had to leave a bad review before... Just dont waste your time here, especially if you have an emergency. :(

Me
Review №85

Dr. Skiadas and Sakara were great! Sakara was very personable and made me feel comfortable after telling her I get anxiety from going to the dentist. Dr. Skiadas was great explaining everything and checking to make sure I was okay.

Hu
Review №86

Dr.skiadas and Megan did a great job on my extraction on my wisdom teeth.

Ah
Review №87

Had an appointment for an emergency in which my tooth chipped. Thought it would be a quick process given they advertise themselves as an emergency location. The service at the desk was great, however once I got back into the rooms it became very uncomfortable. As many, I have extreme insecurities when it comes to my teeth. The service was very unwarm. At one point I heard the dental assistant talking about my private information in the hallway outside the room. “He’s thinking of extraction prices not root canal, he only ever had extractions” which leads me to beleive who else heard that information that was stated very loudly in a non-private setting. At this point I decided I would just be more comfortable with my private dentist who did not have openings till Monday, hence why I went to this emergency location. They made me feel like I could not afford the service and I left very embarrassed. I knew many of the workers personally and now am extremely nervous that they also heard my personal health and dental concerns being shared in an unprofessional manner. Extremely disappointed in the service.

Ra
Review №88

Wonderful service, did a great job !!! Thanks Lisa

Ba
Review №89

I went in for a routine cleaning and i had the pleasure of having Cathy as my person, talked to me and asked if everything was okay and if i was comfortable . reassured me of options for extra steps in cleaning my teeth and gave me free stuff aswell !

Yo
Review №90

Worst place ever i had an appointment with them and obviously resheduled because of a snow storm i live 50 mins away I rescheduled when i got there for my next visit they have told me i was banned for not going to that last appointment they wanted me to go to my appointment with a really ugly storm

Ro
Review №91

I was so nervous when i got there, but they make you feel safe, they patient with you, they take their time, I love the people there they show a lot of love, and most of all they ask you what type of music you love to help you relax it was just nice

An
Review №92

Excellent professional and compassionate care. A+++Thank you.

Je
Review №93

The entire staff is VERY professional and friendly. Marisol was polite, compassionate, and educational. She explained each procedure. The facility is clean and welcoming. I felt “COVID safe” and highly recommend this office for dental services of all ages!

Sc
Review №94

After arriving to the Spring Valley location in a great deal of pain I can honestly say it was the best dental experience Ive had. From the young woman who greeted me at the door to leaving the place virtually pain free it was it was very professional and friendly! Dr. Skiadas and his assistant Q were so compassionate and took the time to explain every detail of my tooth extraction. GREAT PEOPLE! At checkout Adam and Emily were VERY professional and nice taking the time to explain all of my options. Thank you so much to the team/family at Smilebuilderz! I would definitely recommend them for your next dental procedure.

La
Review №95

Everyone is nice and Lisa was great .

Br
Review №96

All 3 of my kids and I love it here at smile builders. They are polite respectful and fast. Great group of people.

le
Review №97

The worst management I have ever seen is in the spring valley road one . It’s all about money money money!!!

ty
Review №98

They dont want you late but they make you wait more that 35 minutes to been seeing if you come 20 minute late they wont see you but they can make you wait 40 minutes just to see you..

Ge
Review №99

Treated very well getting my teeth cleaned by hygienist Lisa

Ma
Review №100

My appointment was made a month in advance but the day before my appointment I was texted a reminder for my appt that was different than my original time. So I called and my appt time was changed to being 40 mins later without even being asked first. So I went to the new appt time and they STILL ran late. I waited 40mins in the waiting room before I was finally called back after complaining. Finally seen the Dr. Everything was being rushed. And because everything ran so late I ended up having to leave my appt to pick up my kids from school. Worst first impression and experience ever!

Information
28 Photos
100 Comments
3.5 Rating
  • Address:2114 Spring Valley Rd, Lancaster, PA 17601, United States
  • Site:http://smilebuilderz.com/
  • Phone:+1 717-481-7645
Categories
  • Emergency dental service
  • Dental hygienist
  • Dentist
  • Endodontist
  • Oral surgeon
  • Orthodontist
  • Periodontist
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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