Every time that I have an interaction with Putnam White Lewis Insurance I know it’s going to be a great experience. Everyone there is friendly, kind and they actually care about me and my needs. I usually interact with Suzanne and she is such a pleasure and she knows what she’s talking about. Between their level of intelligence in insurance and their willingness to help and make the experience personable it’s easy to see why I chose them and why I would recommend them to others. Outstanding service from outstanding individuals!
PWL has insured my whole family for many years. Everyone in the office is friendly and most importantly the make insuring anything you need easy. Its one of the few companies I deal with that still has the mentality, the consumer is paying us, we will do the work for you. This is incredibly important to me because I do not have the time to do anything different. Thank you Suzanne and DJ.
Always very courteous and helpful from a question about our policy to a claim. Richard has been our agent for about 20 years and is an excellent source for all of our insurance needs both business and personal. His staff, particularly Demi is very knowledgeable and responsive when we need something and that is very important to us !
I have been with PWL for over 20 years. i know that whenever I call to ask any questions or need to change coverage, Im going to get the best service and be treated like family. DJ and Suzanne are always quick to call back and let me know where I can get the best policy for my money.
I work with Suzanne in the Lancaster office. Shes always easy to reach, very helpful and very responsive. She takes the time to answer all of my questions and goes the extra mile to help me find documents or policy provisions that I need. Claims have been handled efficiently and fairly. Really cant ask for more than that.
I followed my agent from Conner Insurance to PWL because she has always been professional and willing to lend a caring ear. I have never been happier. She is always looking for ways to save all the while keeping my butt covered for all circumstances!
I own a property restoration business and have had the opportunity to work on some property claims where this agency wrote the policy. The thing that is impressive is that several times I have seen the owners, Jeff Lewis and DJ White, at their policy holders home or business to see how the claim was being handled. In addition, I know that other folks in the office, Karen McGrail being one, also follow-up with the policy holders over the phone as well to make sure that the claim is being handled properly. You get great customer service from these guys!
I started with this agency in 1984 with homeowners and car insurance. I added all of my business insurance needs 11 years ago. I have been completely happy with the pricing, service and quality of the multiple policies I have with them. They always go out of their way to help me as if I am their only customer. This has been one of the best decisions I have ever made.
Knowledge is everything when selecting an agent. They know their coverage and will help you tailor to your needs and price