We have had homeowners insurance with Suzanne for a very long time. We just contacted Julie for our new home and she had a quote for me within hours and is always responsive to any questions that I have.Pleasure to do business with this family!!10/10 would recommend!!
Suzanne has always displayed the best quality, being dependable, knowledgeable and aware of my best interest for the most effective coverage. Ive had numerous items insured including personal articles (jewelry), homes and automobiles that were all maintained with complete professionalism. I would recommend her/ this office of Suzanne and Julie to anyone interested in finding agents that are willing to go the extra mile to secure a pleased customer.
Suzanne and her daughter Julie have been taking care of my family for over 3 decades now. My family didn’t stay with them just out of loyalty but because they truly care for our family and are always doing the best they can to assist us. I moved out to LA where there are multiple other agents and offices, yet I choose to stay with Suzanne and Julie because I know no one else will take of me like they do. If you want agents who will treat you like family then please do yourself a favor and go to Suzanne and Julie!
I use State Farm for all my business, home and auto insurance needs. Julie and Suzanne are always very helpful and available for all my questions and needs. I appreciate the personal service and attention to detail. Keep doing what you do best Julie, YOU ROCK ! I highly recommend them for your insurance needs you wont be disappointed !
I never dread having to add vehicles or remove. Every time I have to make any changes or have questions about my policy they are extremely helpful and answer all of my questions. I have had her as an insurance agent for over 5 years. Very happy customer. 😊
Suzanne and Julie are by far the best insurance agents that I’ve ever dealt with. They are responsive at all hours, they care about their clients, they’re extremely helpful and they go beyond all expectations in every category. If not for them, I would’ve dumped State Farm years ago. They make it work!
Im in the military and had to move to the Antelope Valley. Lucky for me and my family, Suzannes office was just down the street from where we lived making things much easier for face to face questions...pre-COVID times. Fast forward to today, my family and I have since moved down to the LA basin and have continued to keep Suzanne as our agent. The professionalism and knowledge that she and her staff have were very important to us to keep as moved away. We are very grateful to have her as our agent. Communication, these days during the pandemic, really hasnt been affected. Instead of going into the office, an email or a phone call is all it takes, and is responded to in less than 24 hours. Theres also a cell phone as another means of contact the office has, but I rarely need to reach out to Suzanne and the staff via that cell phone...really, Ive need to reach them once, on the weekend, and got what I needed...thankfully. Highly recommend having Suzanne Rojan as your SF agent if youre in the area!
My husband and I have used this office for well over 20 years. They insure our cars and our home. I would have no problem recommending them to my family and friends.
Julie and Suzanne are great. Julie calls me right back everytime I have a question and is very knowledgeable and able to help me. I would highly recommend them as your agent!
I was recommended by a family member in 2017 and I am totally happy with my coverage plus the outstanding quality of service you get from the staff, they are so friendly and helpful and always answer any questions I have promptly . I recommend Suzanne Rojan to all my freinds. The staff make you feel like you been freinds forever, I even got a birthday card from her.
Suzanne has been keeping me covered and I would recommend her services to anyone looking for the best coverage and most assistance getting there.
I’ve had my insurance with them for over 15 years now. The best customer service, anytime I’ve had an incident they are there to help. Makes for one less thing I have to worry about.
Responsive, So helpful She helped get my home insurance lowered by 170$!!
Suzanne and Julie are the best,Great customer service,friendly,they make you feel real comfortable ..
Yes we have been with Suzanne for a number of years now with are car insurance. She is available to answer questions and if need be will get back to you ASAP with an answer if it is not at her fingertips when you ask. We would recommend Suzanne Rojan to all our friends and family for any and all our insurance needs. Keep up the great job !!
I have been with Suzanne for well over 15 years. She and Julie are the best. The service is impeccable, very warm and caring from day one. I have always felt my needs are important and they are there for me.
Called to get a quote for insurance! Susan promised she would call me back and never returned my call. I called back twice and didn’t receive an answer and it wasn’t around closing time or during closing hours! That’s bad business and I’ve been a customer with different State Farm agencies for the past 10yrs the only reason I had to switch agencies was because my agent retired. I do not recommend this office
Suzanne has been my agent for forty years or so, and I cannot overstate how great shes been. When theres a problem, shes been immediately taking care of us! When theres no problem, shes friendly and helpful, too.
Suzanne has been my family’s State Farm Agent for over 25 years. The service is amazing, staff members are available by cell 24 hrs a day 7 days a week. Thank you Suzanne and Julie.
Have been with Suzanne ROJAN State Farm for decades. Always available to answer my questions. Great staff and agent!
Suzanne is a wonderful and knowledgeable personWe have been with her office for a very long time and have never been disappointed with her serviceWe would never leave State Farm and it is because of her.
Very nice and pleasant my Representatives very awesome very helpful
The office staff are awesome and amazing in helping me with my insurance needs!! Thank so much!!
Greatest insurance agent I ever had. She is very down to earth. I think the negative review was someone who was trying to scam the insurance agency and state farm doesnt want people like that.
Suzanne is great and weve been customers for YEARS and years. Would have given 5 stars, on sheer service alone, but the office hours are more of a suggestion, and its hit and miss if any one is in when dropping off our monthly payments.
Very RUDE. All I wanted is to get insurance for my new car and she literally talked to me as I was scum. I have never felt so disrespected by a states farm agent. I would never go to her again.
Been with her for years.
Ive been a customer for 20 years and couldnt be happier