Alex Was awesome!!! Great person during a hard situation. Very professional! Deserves a raise

Alex is awesome. Very professional. And got there super quick (early morning break down probably helped with the schedule).26 miles from home, the rate was super reasonable. The service was quick and Alex was great at loading and unloading and great with conversation. Made the headache of a broke down car alot more manageable.Will put Stepps on the first to call the next time I need a towing service

Driver was great. Time schedule needs some work. I was told 90 minutes and waited over 3 hours.

Brothers vehicle got towed and when you talk about jumping through hoops of fire this is the place. Not only did we have to come up with ownership documents and registration. Then the main office had to verify everything 30 minutes into an hour SMH. Then once I turned over the money the representative lets call her Karen said excuse me you are $20 dollars short - So I said lets count it together... And sure enough two bills were stuck together I dont know how I missed that I wondered as well. Have all your DUCKS IN A ROW!!!!....STEPPs NEEDS TO STEP IT UP

The driver was very courteous to use and my classic car.

Always answered the phone and was able to help and not keep transfer to someone else

After I went there and released my car for the insurance to inspect and get the car out of there, when the inspector from the insurance showed up to inspect the car, they didn’t let him go in. Clamming that I haven’t released the car.The insurance got in contact with me right away and let me know what happened. Immediately I call STEPP’s an explained the situation, they put me on hold for more than 25 mins. I hanged up and call again, they put me on hold again, again and again. After my 6th call they finally took care of the situation. But I think they did that as an excuse to get paid an extra day. Definitely I won’t recommend or use them again.

Always there when needed. They will hook you up the right way.

Bryan is the sweetest guy and will definitely take good care of your car.

Never used the service but looks professional 👍💯

Fast and profesional service, joe the driver was awesome !! Thanks

Efficient professional friendly earned 5 star

+ Friendly.+ They got here quick.+ The camper got leveled so I can enter safely whenever I want to.- The price.Overall: The positive outweighs the negative and is why Im rating it 5 stars instead of 4. Thank you Stepps Towing Service.

Stepp’s Towing is very consistent. Their dispatcher will lie every time you call the for towing. We have waited 4 hours today already and when you call they lie and give you a 1 hour time. This bunch should be out of business.

Very polite.

Work with these people once in awhile for the past ten years and they have always been very good to work with.

Fast Friendly service

Okay my battery has been dying for months. The dealership keeps telling me nothing is wrong. It died again yesterday. AT&T roadside dispatched Lakeland Wrecking. They were quick, professional looking, knowledgeable, and cool dudes. Not only did they do the service they were contracted to do, they also tested my alternator and informed me that its shot. They didnt say your alternators shot, come by and let us fix it. They told me what was up when it didnt benefit them at all. Thanks guys.

They towed my car from one parking spot to the another parking spot due to management resurfacing the parking lot and the damaged my car! I called and after a week of looking for answers I was sent a text message stating that management denied the claim because they towed with a dolly. They didnt even give me the courtesy to call me! The driver did not take a pic of my car as the normally do because he knew he damaged my car! I am very disappointed. I wouldnt let them tow my bicycle. They lack customer service. Very unprofessional! I will pray that God grant them a sense of customer service.

Great people to work with.

Terrible experience with this company. My truck got towed due to me not moving it for a repaving project in my apartment complex. When I arrived to pick up my truck, I was told it is cash only, which seems ridiculous for a business in 2018. I have seen lemonade stands that accept cards. Upon entering the yard to retrieve my vehicle, I noticed one of my tires is completely shredded. They claimed they were not responsibility for any damages. I also noticed some personal belongings and change missing out of my truck. It may have been a bad apple driver, but I would not recommend this company to anyone needing a tow.

Very bad! They would damage your car and will do anything so they don’t have to pay for the damage they caused!

Good towing company helped me out big time when I was stuck in a ditch. Professional yet made me laugh and look at the positive side of things even though my car was in a ditch.

Professional, courteous service.

Comnected via On-Star with Stepps and wanted to give a Thumbs up for Jimmy great service! Quick, courteous thank you!

Best wrecker service around !! Driver was awesome !!

I am quite happy to be leaving the following negativity about this scam of a towing company! My lady lost control of our recently purchased (09/2017) project Jeep and put it in a ditch. The Polk County Sheriffs upon pulling up for assistance gave us 24 hours to remove it per statewide notification not to tow in their systems. That did not happen! We returned the next morning at 5 after 7:30 only to find they towed it with FHPs permission. Less than 12 hours since my lady spun it. This was day 5 after Hurricane Irma and no electricity for our family plus no Jeep to keep us moving and working. After calling around to all law enforcement we found who towed it and called them. We met in person only to meet resistance, and an exact quote we dont care if they said it wouldnt happen. This made me furious and yes I went ape ish calling them many things not appropriate for business! Im still not apologetic as you took from a disabled family knowing PCSO called you to confirm they put out a no tow entry. Then you proceed to lie to the police that my attitude stopped you from a free release! Bull sheet as you already said F the police by the quote i stated prior to my temporary insanity! After all it was day 5 of Hurricane Irma and no electricity you steamy pile of (whoopsie)! I had 2 witnesses present who witnessed my professional presence until you refused to release the Jeep. Who paid for that exactly? My stepfather (witness) who as well is on disability like me! Realstand up company with no sympathy during a crisis! I as well have no empathy praying this post will stop money from coming to this tyrannical business! Its now 2018 and after our home was ravaged by our slumlord and Irma. We are just now getting out of a motel and into our new home with phones and services to inform all of you what this company can and will do! Public Service Announcement finished and Stepps; #FUGYOU

Waiting for 2 hours for the tow truck guy says 45 minutes to begin with then I call they say he’s 15 away 30 minutes later called and I keep getting sent to voicemail.. terrible service & no help whatsoever would not recommend to ANYONE THEY ARE NOT THERE TO HELP WHEN YOU NEED THEM.

Amazing place

Very nice people to help get things going when you have a wrecked vehicle.

Thanks to Robert of Stepps towing salvage (wesley chapel) yard for always being so helpful on the phone. thanks!

Hope your not from out of town. Only accepts cash or credit card on pickup.

Still one of Tampas Three Kings of towing.

When they say 45 min they mean 3.5 hours. Call a local competitor and the were here in 25 min.

Great people who care about people.

As expected

They suck!

No good employees

Expensive

Wow !!!!!