Great experience from start to finish! Pierre was my sales guy. I was able to apply for financing via online. The next day I arrived to the dealership and the car had been detailed, full tank of gas and ready to go. I test drove the car (2014 CLA250) as it was in immaculate condition. Finance and management were great as well.

Great experience. This is what car buying should be. Tim was on spot with all information and working through the numbers. He went above and beyond and had the car in the showroom and window tinting that I was looking for already performed when we showed up. Pleasant experience.

Just bought this 2020 Jeep Grand Cherokee Trailhawk they had and it was a great dealership to buy from. My salesman Pierre and the sales manager were both awesome to work with. They got me what I wanted for my trades and the price for the Jeep was a good deal.

Amazing service from Julie and the service team as well. Spendy but if you own a Benz you had o know that going in. This dealership is top shelf. I’m always treated like royalty and their work is pristine.

I had a great experience buying a sprinter from Field Motorcars and Ron is a great person and easy deal with. I am living in Sacramento, CA area and purchased a sprinter crew van here two weeks ago. The buying process was a flawless. Ron is extremely helpful which brought me a real piece of mind. He picked us up from Orlando airport when me and my wife flew in from California to pick up the van. All staffs are so nice and PJ was very friendly, accurate, and prepared. The process are very clear and fluent. The most part that I like Ron and this dealership is that they are keeping the great values like truthfulness and compassionate. I sincerely thankful for Ron and highly recommend Field Motorcars.

Dustin was extremely helpful handling all that needed to be done to our Mercedes Benz Winnebago to bring it up to date. He even took care of a recall even though I didnt have the recall paperwork with me at the time. I highly commend Dustin for his work and recommend Fields Motorcars.

Josh was super helpful and accommodating while helping my Dad find a car. Josh drove the car to my home (on a Saturday nonetheless) and was both polite and pleasant to work with while we agreed on a deal. This was **definitely** the smoothest and easiest car buying experience ever. All the paperwork was ready for us (earlier than promised) and it could not have gone any smoother. Thankful for Josh and his team --they made the car shopping/buying experience enjoyable

Dylan was very helpful and explained every thing that was going on. front desk and checkout were friendly. Car went in for a service and battery change and the car came back quickly and clean. great service:)

This is by far the best dealership experience Ive had. The staff is extremely nice. Dylan and Rick are great people and great to work with. They really car about you and your vehicle. The waiting area is amazing with all the stuff they provide. I definitely recommend anyone who needs to get work on their car done to come here.

Thank you Tim Lowery for excellent customer service. From beginning to the end, your professionalism was awesome. I have dealt with Fields Motor cars for several years and have not looked elsewhere. Thanks again. .

We had a situation with gasoline odor coming from our Mercedes . Alexander Rosario was very professional and caring about our concerns. He left us feeling comfortable and stress free that our vehicle would be taken care of. Fields Mercedes should be proud to have Alexander on there team. He’s an asset to your corporation.

Marco and the team at Fields were great to deal with. They made the process direct and easy without wasting any of our time. I appreciate their professionalism and understanding of what we were looking for while buying a preowned car.

Custumer of Field Mercedes for ten years now. They have always treated our family in a professional and courteous manner. Today our service rep (Earl) was excellent. This is a friendly and welcoming atmosphere.

The service was excellent, they told me what it would cost and how long it would take. They came in under amount and on time. The coffee and donuts are back also. I have been taking my MB E350 there for five years and the service is always great.

Darrell Williams of Wesley Chapel Mercedes went above and beyond assisting with getting a new tire for my vehicle. His dealership did not have my tire in stock so he contacted the Lakeland dealership to have them hold one for me. I was traveling that direction on my way to vacation and once I got there Julie quickly assisted me with spectacular service. Not only was the check in process quick but she also showed me features on my car I was unaware of. She also checked on us several times while waiting and quickly got us back on the road.

I am exceedingly pleased with the service I received from Fields motorcars at Mercedes Benz. Dylon Kiser, my previous advisor, has been promoted to the warranty department and rightly deserved. He is a fantastic employee who represents Fields MB exceedingly well. Earl, my new advisor, has also surpassed all of my expectations for courtesy and service. A driver came after my car, left me a loaner, and then returned with my car m in just a few short days. He then returned the loaner back to Mercedes. What a great dealership. Service, professionalism, kindness and delivery of their services exceed my expectations.With regards, Pamela Murray- Mason

My experience with Jonathan was great. He was very polite and professional. I bought a car from him. Would love to do business with him again in the near future. Keep up the good work Jonathan it will take u a long ways in life.

The team at Mercedes always take care of me. They take the time to listen to my concerns. They treat me as if Im family. They make sure the work is done right or they will make it right. Thanks Dustin and Team. Keep up the great work.

Dealership is great. Service is quick and helpful. They bring me a loaner car and pick up my car, so I dont even have to visit the dealership. Theyre thorough and quick and friendly.

Came to the dealership to get my oil changed and Earl made it such a great experience. He took his time explaining everything and didn’t make me feel pressured. You must go see him next time you go to Fields Motorcars.

I am so disappointed with fields service, and with there lies. I services 4 off my cars in there shop and now for sure never again. They damage my car and did not repair a problem while they trying to say it is some a little stone damage computer in GLE 53 AMG 2021 My Recomend is to hire education people or shot down Fields Motorcars merc benz of Lakeland. I have to share my store

I had my 2021 GLE350 4Matic serviced for its Service A. I certainly appreciated them coming to get my car, leaving me a loaner then bringing my car back to me. I’m not sure what the policy is on washing/cleaning the car for this service is so disregard the relatively poor rating on this. The car was given a basic wash. Many areas not touched and vacuuming was minimal. It looks like the front mats were vacuumed but that was all. As to the maintenance I’m sure I can assume it was done to specifications. Again, very nice to have the car transported for me.

Found Alex and his service technicians followed my request to the T. Professional and very courteous to me and my wife as she was the physical person in place. Service went without saying. Myself being an aircraft mechanic and catering to customers speaks volumes on their professional service and quick communication responses concerning my vehicle status. My hat off to you and your team.Sincerely,JuanRet. USAF

My car is in shop for airbags recall. In a hour and a half the car was completed. I had failed to mention to the service manager my seat control switch was not working, was going to fix it myself. To my surprise the mechanic fixed it and said nothing. I was very happy to receive such outstanding service at no charge, thanks Dylan. Ill be getting my new car from Fields Motorcars.

I bought my new Mercedes from here 3 days ago. I must say that the service was impeccable. The salesman I had Josh was amazing. He went over and beyond to make sure we were good. I thought I left my key in the dealership and he was about to drive all the way back to Lakeland from Tampa to help me look for my house key in the car I traded in but luckily I found my key and he didn’t have to!!! I highly recommend them and will go back there when I’m ready for something new 💛🤗

BEST customer service around!! Tim Lowery was great with the help of this purchase. Mom was so surprised!! Thank You!!

Fields Motorcars / Mercedes was exceptional they went above and beyond when my car broke down on SR 60 W I think that was where I was . I could have been on Mars for all I knew about Lakeland FL . They were their every step of the way from recovery with MB Roadside assistance to a loaner to the repair at a reasonable price. . I can’t say enough good things about the professional caring people at Fields Motorcars .Thank You Very Much for Everything.

The service department goes above and beyond to educate and accommodate customers. They seem more transparent and forthright than other dealerships. I also found this to be true with their Finance team while exploring prepaid maintenance extended warranty options.

Great experience! Thank you Margarita for all your help!

Alex was great!!!! Got all the service scheduled - the wheels refinished, some body work for a ding, and a repair of the air suspension. Keep me informed the entire time!!! Great job.

Field Motorcars gave me great Customer Service!!! I love field motorcars!!!

It was my first time at Fields Motorcars Service Dept this morning and I had the best service advisor Earl, helping me. He was efficient, kind, knowledgeable and fast. I was in & out in no time! I will definitely be getting my car serviced here again.

Nothing beats Mercedes customer service. Once again they have shown their superiority. Great job.

The service department is wonderful. Earl got my vehicle right in and and kept me informed with the process and about recalls that needed to be taken care of. Friendly and professional. Highly recommend.

Service was great! Mobile service came to our home and was on time and courteous. Would definitely recommend!

Dylan is an amazing service advisor always super helpful, and takes care of me in an efficient professional manner. Highly recommend this location for Mercedes!!The BEST

Earl is always extremely helpful when my car needs serviced. He goes above and beyond and always makes it so easy! 10/10 would recommend

Dylan is my service rep. He was incredibly helpful. Very patient in explaining what was done, the cost and the need for future services. Truly enjoyed working with him.

Horrible experience with their service department and misrepresentations about oil changes we were promised and paid for with the purchase of a certified pre-owned 2018 GLA we purchased in 2020. The service advisor Dustin Roger said that the oil changes were not showing up on their systems when I called to get it serviced. Thus, we paid for oil changes when we bought the car but they never gave us what we paid for with the car. Equally problematic was their lack of follow up. I was assured by Dustin he would look into it and get back to me “right away.” He never returned my call. Very unprofessional and I would never recommend this dealership. I would recommend the MB dealership in South Orlando. I’ve bought several cars their and they are awesome in both service and sales.UPDATED Review. After the review was posted I was contacted by the service manager explaining that there was a glitch in their system which is why the free oil changes were not showing up on the service dept system. He offered to reimburse me for the out of pocket expense I paid for an oil change and promised the future ones would be provided via mobile service.

A very pleasant experience in every way. I left feeling fortunate that Sunny was the rep who picked up when I called - hes just a solid guy...ask for him! The entire team is professional, yet personal.

It was my first time there and it went extremely smooth from start to finish.Great waiting areaGreat Inspection and explanation of what is needed down the line.👍👍

I appreciate the nice kind 👍 personal service touch. Very knowledgeable of vehicle 5 🌟

First time getting my car serviced had a great experience and service person Dillion was very friendly and professional. I would highly recommend to my friends and family for future mechanical services.

Everyone was very professional and helpful with all my needs for my vehicle. Im proud to be a Mercedes owner. The service at Field Motorcars is top notch.

Awesome experience and Dylan was just great in assisting me with getting my SUV in and out for my A-service in a timely & efficient manner. Thank you so much!

Earl provided great customer service in helping get my Mercedes GLE recalls complete and went above expectation in scheduling services.

Despite my car not fixed and major problem found .. but this dealership and specially Jolie were providing outstanding service thank you

They did a fantastic job theyre very professional and courteous I love doing business with them thank you very much

I have a Mercedes Sprinter RV and Fields has been excellent to work with. Wish there was an equivalent in Michigan.

Earl Koffler has made my service experience amazing. I’ve been put in an extremely difficult situation since my vehicle has broken down. Mr. Koffler has gone over and above my expectations as a service advisor. He’s punctual, attentive, has timely responses, and extremely honest. Overall Earl is a straight shooter and I would highly suggest working with him if given the opportunity.

Everything went smoothly, it was a routine service and the cost wasnt prohibitive. I was disappointed that I had an 11:00 appointment, but they didnt intake my car for 15 minutes. The service rep had someone else at his desk and they didnt take me until after I had to wait and then they gave me to someone else. I wish they would have given me to someone else in the first place and got my car in faster. That is the only reason I put 4 stars instead of 5.

Fields Motorcars on Lakeland FL, are by far the best dealership for car servicing I have ever gone to!They are honest, efficient and extremely good at what they do.I wouldn’t go anywhere else in FL to have my MB serviced, even if it meant driving all the way from Miami!!(I live in Sebring)I have to say that it is usually the “smaller” family owned dealerships that really understand and provide the BEST customer service experience.Gregg S

Dylan at the service dept was extremely helpful and knowledgeable. Recommend him highly if youre in central florida.

The best customer service ever out of any MB dealership, our service advisor dylan kyser has been the best service avisor i have ever worked with, always kept us on the loop of the status of our vehicle and worked with our extended warranty to get our vehicle repair

Earl is one of the most helpful and friendliest people I ever met,Fields motorcars is blessed to have such a quality person working for them

Earl provided a top-notch service experience as usual and the place has decent WiFi. What more could you ask for? Ice cream?

We always value the level of service. Dylan is an outstanding member of your team!

Service was excellent. Thanks for the speedy assistance

Best Service Experience in the Mercedes Benz Dealer Ever, Been there 3 times before for an A and B Service. This time for the A service on my 2018 Metris/Dewalt, a new Service Advisor Alex Rosario. He explain everything like never before about the service to be performed on my Van, Got me a discount and get me a loaner car by the time my paper work was done. also I was out of the dealer by 2:pm. great job Alex form Alex.

Alex was helpful and quick to get me set up with a loaner vehicle.

Great experience. Very friendly and knowledgeable staff. Tim... My sales guy is great. I would recommend that if you wanna buy a Mercedes. Go to fields and ask for Tim. The service you receive from him will speak volumes.

Dustin is a blessing to have on RVs exclusively, will ALWAYS bring my sprinter here!!

My service advisor Earl was very courteous and prompt each time we communicated...

One week ago,my experience was exceptional, the kindness and patient shown in the process was great. This is the place to go.

We were considering a new vehicle and emailed Fields Motorcars for information. Sunny was helpful and quickly emailed us a list of vehicles that matched our needs. We picked our top two and he had them waiting for us to test drive when we arrived at the dealership. The entire process moved quickly and smoothly. Were happy with our new Mercedes and the service we received from everyone at Fields Motorcars in Lakeland.

A very smooth and easy process from start to finish. Tim was excellent in helping us build our new G Wagon and kept us informed during the production and delivery process. I was able to do all applications via email so at the time of delivery it was simply a matter of signing the documents. We live in Tampa but the drive to Lakeland was well worth it. This wont be the last car we buy from Fields!

I rarely leave reviews. The service I received at Field Auto Group and my salesman Ron Bigler are deserving of a few minutes to write this. I was in a rough spot when I was in an accident and was told my only work truck was a total loss. I knew it would be a headache but figured I would just go buy another truck. Well because of some microchip shortage there are apparently not Sprinters available anywhere. I must have called every dealer on the east coast from NY to FL. No one had anything. Every other dealer basically said sorry dont have any, but Ill call you when we do. Not Ron Bigler. I told him my predicament and he too had non of the Sprinters I was looking for, but seemed to actually care I was in such a bind. He asked me if he could get back to me shortly so he could talk to his manager. He called me back a little bit later and informed me he had secured a Sprinter for me and could have it available tomorrow. He Emailed over the paperwork and secured my financing, new tags and registration almost immediately. Then the icing on the cake. Ron offered to personally drive the few hundred miles and personally deliver the vehicle. Thats correct Ron got in the truck at 2:00 or 3:00 and drove several hundred miles with another car with him (to get home) and arrived at 6:00. It would have been 5:45 but Ron stopped at a gas station just up the road from me to deliver my new truck with a full tank. He showed me everything had me sign some paperwork and was on his way. These guys probably didnt get home till 10:00 or 11:00 at night. This is the service I received at Fields Auto Group. They are a class act and have gained one more loyal customer.

Excellent service. I live in Texas and this my second trip to Florida to purchase cars in Lakeland. My client advisor was Dolores Garcia. When I got to the dealership, she had everything ready and the transaction was very smooth. I highly recommend this dealership.

I purchased a car via online, phone and text after test driving something I was looking for and found online via Fields Motorcars. Sunny, my sales rep was excellent to work with, very personable. I am very happy with my vehicle purchase.

This was a very pleasant experience and I was in and out within the suggested time.

If I could give them six stars I would.I recently purchased a E 400 from Fields Motorcars Lakeland and there are a few things that need to be taken care of, they picked the car up and it when it came back it looked brand new. I cannot say enough good things about these guys .They talked about wanting to do the right thing and their actions back that up.Thank you Manny and Don for all of your hard work .Great customer service..

The service writer Dylan Kyser is very knowledgeable and friendly. He try’s to help you as much as he can, he gets 5 stars, but I can’t say that for the service manager Rick Greene. I scheduled an appointment 3 months ahead for service with a Mercedes loaner, and to my surprise I was unable to get a Mercedes loaner again but was given a kia as a loaner from Enterprise and when I ask why I was not getting a Mercedes I was told by Mr. Greene first come first serve when it came to getting a Mercedes which it’s unacceptable when I booked my appointment three months in advance. So do not expect to much from Mr. Greene. And because of Mr. Greene they get 2 stars.FYII called Mr Gary Gordon the GM per his request and left him a voicemail a few days ago, and as of today I still have not gotten a call back.👎🏼

I DRIVE FROM ONE HOUR AWAY BECAUSE FIELDS MERCEDES IN LAKELAND ISNUMBER ONE AND UNBELIEVABLY THE BEST PROFESSIONAL PEOPLE IN THIER SERVICE DEPARTMENT

My first time having a great experience, no hassle, headache free purchasing a vehicle. Sunil (Sunny) was a very pleasant salesman who never put any pressure on me and very upfront from beginning to end. And Margarita what a delightful and helpful person between both they make a great team. I left very satisfied with my purchased.

Field Motorcars was a pleasure to work with. Excellent customer service in purchasing my new vehicle. Tim Lowry did an amazing job helping me secure a AMG 63 g-wagon.

We just bought another car from our favorite salesman at Fields Motorcars. Tim Lowry makes buying a car feel like visiting a good friend. We are so happy to be back in a Mercedes.

I said I was in Service. I dont mind talking to sales. I used to be in Auto Sales. I did become interested in a Lease option... several times I mentioned I need horse and torque power. Black in color and I even deliberately chose black everything I mentioned was powerful, Black and lease. Nothing else. So my salesman mentioned an awesome GLE .. loved the look and was interested in a lease. He offered the test drive ( I was supposed to get $50 for the test drive according to local advertising.) I loved everything about the GLE except on very disappointing but very important necessity... this thing was a dud. I got back and said this thing has no power.... salesman asked what do you mean... I mentioned there was no acceleration. He said I needed to put on sport mode...I get that and had it on. He said it was very powerful. WHAT? I ASKED what engine was in it....he said it was the 4cyl. Listen to what the customer is saying.

Sunny was the best, extremely happy with his assistance towards the purchase. Friendly and helpful. Thank you Sunny.

It was a great experience. I had a dead battery and it was taken care of immediately.

My experience was good.

This was possibly one of the best car buying experiences I have ever had. Troy Carter made it all so easy. Fields Motorcars has old fashion high quality customer service. The follow up and customer service is something I rarely experience anymore. I bought the car long distance and sight unseen. They worked hard with me to meet each and every request I made of them. The cars condition was probably better than represented to me and I could not have been happier with my purchase. Since leaving the dealership with my car I have had follow-up from both Troy and the concierge to ensure that I have no questions or issues with the car. I really enjoyed working with a professional Mercedes Benz dealership that still acts like customers come first. Fields Motorcars is first class and exactly the right type of dealership to represent the Mercedes Benz.

Great dealership. Completed required and went the extra Mile to make sure my brake problems were fixed. Provided a loaner Mercedes, during the process and even delivered the car to me, when done, in Sebring. Very satisfied.

I enjoyed my first experience with Field Motors. Rick, the service department manager, is awesome sauce. Dylan, my advisor made my experience a smooth one. Happy Customer!!!

I had a pleasant experience buying an 2013 s550 in June of 2020. Sales associate was courteous and professional. Car looked clean and I was informed that all Fields used cars go through an extensive inspection before they are sold. In the the 5 months that I have owned the car I have put on 990 miles. Since June I have put in over $9,700 in repairs to the car to include new Transmission, Right and Left Motor mounts, Front Control Arms (Right & Left) along with numerous small items. I get that I bought a used car but all of my mechanics who fixed the car informed me that these items would have been noticed during any thorough inspection. Not only did Fields loose my business at Mercedes they lost my business at Range Rover as I own a Range Rover as well. Think twice about buying a used car here. I think their thorough inspection consists of a wash inside and out and then put on the lot!

My service Advisor AR is the best! Thank you for your exceptional Service 💕❤💕❤

Easy to deal with, customer service was above and beyond, Ron is the best!

I would rate them 0 star if I could. I took my car in for a battery installment at their service department. A couple hours after me and my husband picked up our vehicle, we received multiple calls continuously from them claiming that we took another customers car key. I see this incident as more of an harassment. We assured them that we did not take any extra keys with us when we were there and if we do we would have return it already. They first said that they saw on surveillance camera that one of their driver staffs handed over the wrong keys to us without verification, which signals that they are already at fault. However, I can clearly recall this never happened. Then they repeatedly started making false accusations with the evidence they claim to have. Receiving another call from them, they claimed VERY SURELY that my husband placed the keys in his pocket, another false story. After an hour, we called the service department back regarding the accusation of the lost car key because we never heard back from them, and they told us they eventually found it because another customer came back to return them. The most disappointing thing is they did not care to notify us that we were wrongly accused and did not even care to clarify the misunderstanding, very unprofessional especially for a luxury car brand! When later asked to speak to the manager about this disappointing incident, the manager did not bother to call us back even after I left a voicemail. HOW DISMISSIVE OF THE MANAGER! Is Fields trying to avoid explaining themselves? CANT BELIEVE THIS.This is the second incident Ive had with them, I will not recommend this particular location if you ever need service on your Mercedes-Benz. They are not at all knowledgeable in attending to professional services.

I used my Mercedes benz road side service for a blown tire. excellent service and a reason I love Mercedes benz. the roadside service arrived within 1 hour. the tow driver was clean cut, new truck and really friendly. I gave Mercedes roadside service my advisors name, Dustin Roger and the rest was a cake walk. I dropped my tire off midday and by the end of the next business day, my car is back in the road. thanks Mercedes benz roadside service, fields Mercedes benz and Dustin Rogers

I’ve had a really good experience with Fields & with Margarita. I bought my Mercedes out of state & she was so helpful with everything. I would definitely recommend them!

Tim Lowery is a pro. Smooth purchase all the way around. Great job. And the GLS580 is amazing!

Justin Marshall great dude helped me through whole process of NEW BENZ AND THEY WERE GREAT HOT ME L9ANER TILL MINE WAS READY AND HES HELPING FOR ANOTHER SALE SOON

Sunny was a great salesperson. He was always available and extremely efficient. We live in CT and bought the car online in Florida and had it transported. Excellent service from start to finish!!

Excellent. Customer service great dealership

Bought my first Mercedes working with Philip Nunez. He did a great job making sure my needs were met. William also went above and beyond to ensure my car had what it needed! I highly recommend going to Fields if you need a Mercedes Benz.Took my car in for the first service. Had a great experience. Took less than 2 hours plus car wash! Look forward to the next visit!

Ron Bigler helped us purchase the right van for our company and made sure to take good care of everything we needed every step of the way. He worked hard to make sure we got the right van to fit our needs and the entire experience was excellent!

My service was for an emission recall which entailed extensive work.Dustin my service advisor kept me informed and was very professional.

Sunny (Sunil) was such a pleasure to work with! He provided updates on my vehicle completion and even followed up after I purchased. Nick, the finance manager, was also very helpful. 2nd time getting a car from this dealership and I’ll definitely be back! Great service from all departments.

Great people Dillon really takes of us!!

Julie in the service department is so amazing she really cares about her customers and takes the time to help and get the problem solved .

What a great experience! I handed my car over to Fields Mercedes Benz Service Department, and being new in town, I did not know what to expect. Well not only was this the best service that I have every had from a dealership in my 44 years of owning cars, it was the best personal service that I have had as well.I highly recommend Fields to anyone seeking service on their Mercedes Benz. Also, after the new year when I get settled in Lakeland, FL, I will be back to get me a new car from this dealership.Thanks to all the Fields Family, and Merry Christmas, and a Happy New Year.Thanks,King Roy