Great Gym. Great Coaches. Great Office Staff. My child loves it here. The gym is kept very clean and organized. Safety comes first and the coaches do what they can to make sure your child learns all that they need to succeed. Coach Angie is one of my favorites. She shows patience and kindness with her classes especially the rambunctious boys’ class and her preschool students love her. The after school staff is awesome too! Don’t walk, run to this gym. Pictures included.

On Monday (07/12/2021 @5:30pm), we took our son to his trial class. His instructor was Angie, the first 15 minutes involved a warm up exercises and stretching which my son had difficulty following because it was his first time being involved in an activity like this. Unfortunately, during the warm up exercise and stretching the instructor did very little in instructing my son to follow the activity but instead directed 95% of her attention to the majority of the class who obviously had experience. After the stretching routine the class made it to the uneven bars. The instructor took the class to the bars where each kid took turns hanging on the bar and having each kid touch the bar with their toes while hanging on it. When it was my sons turn the instructor assisted my son by helping him hang on the bar and lifted his feet so his toes would touch the bar. At this point my sons feet was touching the bar and his head pointing towards the ground. All of a sudden, my son lets go of the bar and hits the ground hard with his neck and head. As my son was falling, I could see that the instructor made no attempt in catching my son as he fell to the ground. When my son hit the ground, you could see his neck and head fold over to the point his face was touching his chest during the impact. This is a very, very bad and possibly damaging fall, my son could have ended paralyzed. As my son laid there crying in pain, The instructor showed no remorse in her face as she kneel next to him. The instructor picks up my son and carries him over to us and says its a soft mat and he is just in shock and basically played it off as if nothing happened. The instructor provided no apology or remorse of an incident that she could have prevented but due to her lack of attentiveness, lack of focus, lack of concentration, and improper spotting my son got hurt and paid for her mistake. The following day I left a message with the company since management was not available to express the horrific experience. Management didnt call me back until I sent a detailed email, pictures, and video about the experience. Apparently, the email got there attention because I received a phone call from the Manager (Cary) and she said that after reading and seeing the pictures the instructor (Angie) will be terminated for what happened because what my son experience should not happen. On Tuesday (07/26/21) I went back to the Orlando Metro Gymnastic to see if the Manager was true to her word by terminating Angie but unfortunately Angie was still working and instructing the same class that my son was in. Apparently, the managers word cant be trusted.Our experience with Orlando Metro Gymnastic has been disappointing and regretful. The instructors inadequacies, incompetence, and unsympathetic demeanor just shows the quality of instructor that Orlando Metro Gymnastic has to offer. For the parents that are interested in this gym please skip this gym, there are other gymnastic gyms that will give the appropriate attention and care to your precious ones.

So far its been great! Coaches Jason and Kerry are super nice and treat the gymnasts with respect. They are attentive and great at giving gymnasts the help they need. The facility is also really nice and new. Love the glass windows and natural sunlight. It gets a little crowded at certain points, but then its nice and quiet later on, which is nice.

8/7/21 Update: Front office was packed so my daughter didn’t make it til a bit later into class.Recommend getting there earlier. Mgr/Coach Jess apologized for it at the end of class which I appreciated. Jess was very friendly, professional and GREAT with the kids, which I commend her for. I watched Jess take her time to instruct each child and there was another trainer girl floating around checking them so I felt that the kids were safe and secure and getting the most out of their lessons. The kids got to take a break halfway in between and I saw them having lots of fun.Thank you Jess for rectifying the situation.………Update: The manager on duty, Jessica, rectified the situation in a manner that was sufficient. I’ve updated to two stars and will update further depending on how their service is when I come take my child for her final classes.…..Absolute terrible customer service. Wasted my money with their lack of communication. Was given the runaround several times yet they sure called to get payment when my questions had not yet been answered and no one called back in a timely fashion. It’s been miscommunication after another and the staff became defensive with me. I was hung up on by Shirley after not receiving the information I asked for. When I called again for a manager or contact for a director, they kept giving me the runaround. Front office staff does not know what they’re doing. Extremely unprofessional and not what I expected from an “Olympic” facility. It feels like a scam. I will be reporting to the BBB and other mediums.

I will give 1 star because I need to leave a review but my opinion is I wouldn’t give any stars. I am very disappointed of my daughter trial class.We arrived and I told the GIRL was at the front desk my daughter had her trial class this was past Monday, she just said my daughter should take off her shoes and socks and wait for the class to start… aha… the trainer came called the kids and she EVEN knew my daughter had her trial class that day, she grabbed my daughter and left, the trainers didn’t teach my daughter WHAT TO DO on her first day, and when the class was done they left THEY DIDN’t talk to me as a parent to talk about the development of my daughter there…. I went again to the front thesk and the girl asked me if I wanted to sign up my daughter and of course I didn’t want to! I didn’t like what I saw that day.Hire people with enthusiasm to work…. Because the staff I watched on Monday didn’t convince me to sign up my kid, I didn’t like the dynamic with the toddlers, and I also didn’t like the gasp of communication with parents. THANK GOD I didn’t pay for that waist of time trial class.

This place has being a journey with my little Goddaughter, Two classes a week and always different coaches… one of them very nice, respectful, patient and others are totally opposite. Not sure why they have “coaches” teaching the little ones when they aren’t capable to perform this job. Not recommended if you have a toddler.

Love the environment here. Great instructors that are friendly and knowledgeable. I definitely recommend that you bring your child here.

Our daughter has been at Orlando Metro Gymnastics since January of 2020. We started in recreational classes but there was absolutely NO instruction for the kids so we decided to see what other options we had. We wanted a class that provided more push for our daughter. We were recommended to go into PRETEAM which prepares the gymnast for competition level gymnastics. It came with a hefty increase in fees but we didnt mind because our daughter really enjoyed it. We have been in PRETEAM for an extensive amount of time, watching others get promoted to level 1 team. I would often inquire about how my child was doing and would always get the answer she is doing better. We loved our coach, Morgan. She was the only one we noticed giving some sort of effort into teach the gymnast. Summer came and they changed the scheduling for the classes to be during working hours and expected parents to utilize their on-site summer camp to be able to attend the gymnastic class - BUT NEVER COMMUNICATED, so we had to pull our daughter from preteam to do recreational classes over the summer to maintain whatever skills she had - the classes again provided little to no instruction for the kids. We went back to preteam now that they are back to a normal schedule - however over the last 6-8 months we have noticed MAJOR TURNOVER in employees - I couldnt even tell you who our team coach is any longer - someone new every week. They have increased the class size which allows even more lack of instruction for the kids - My daughter socializes more than doing gymnastics the four hours she is there a week. Due to our daughters interest in gymnastics, we sucked it up and let her stay but honesly, we have seen little to no improvement in her skills. We have had enough with O.M.G. and decided to move on to something else. We have personally had a not so great experience with O.M.G. as well as other parents whom I have spoken to.

So I want to start off by saying this facility seemed clean and well taken care of and that is the only nice thing that I can say. So let’s give the whole story and share why I feel this needs to be addressed with management and I hope that this happens to nobody else. Okay here we go! I called on 1/4 to schedule my 3 year old for a preschool class. The employee that helped me was extremely friendly and really worked with me to find a time that worked best. So on that day we scheduled his class for 1/13 @ 4:30. We were super excited and so was my son. All week we were telling him and he kept practicing his somersaults and was just elated he was going to start gymnastics. So 1/13 comes and I thought it was weird I didn’t have it on my calendar so I thought I would call to confirm. At 2:30 on 1/13 I called and spoke to a different front office employee. She CONFIRMED that he was on schedule for the 4:30 class. We spoke about payment and what was the procedure all in all had a very nice conversation. Now it’s 4:30 and I pull into the facility and go inside. I wait to be helped and when I finally am helped I say I’m checking in for my sons first class. She looked at me and looked at my son asked for our name and I told her. She then says I don’t believe we have a 4:30 class for you. So what changed from 2:30 - 4:30 that magically no class was suddenly available. Well as time goes by and I’m left in the front with my child it seems super chaotic. Teachers are running around saying they can’t find rosters. I was thinking what is happening in this place. Why are they so disorganized? Well 15 minutes later I’m told they don’t have an opening at 5:30 sorry they will call me next week if something opens up. That the class must have been canceled. If the class was truly canceled don’t you think it would have been proper to call the parents to tell them. I question was the class canceled? Why weren’t they more willing to correct the problem THEY created? Why am I holding a crying child because he can’t get down and do what we had been telling him he was going to do? Why is the solution just we will call you next week with something IF it opens up. My suggestion to management get organized, come up with a better system then letting coaches change and cancel classes whenever they want. Communication was a miss in this situation.Update - The manager called after reading the post and was extremely apologetic. This was a mess of miscommunication.

I have nothing but good things to say about this gym. My daughter has been attending this gym since January of this year, and they were wonderful when COVID began. They offered free online classes. Even though Coach Marina (who my daughter adored)left due to a family emergency; another great coach was found! I look forward to her progress at his gym and her birthday party there today ;)

I am so happy I found this gym for my daughter. In just a couple of months she has made huge progress towards gymnastics and gained much strength and flexibility for gymnastics. Ive had her in other ballet/ gymnastics schools where she just played or did short simple workouts. Orlando Metro is a SERIOUS training facility. Very excited to see where this leads.Dear Staff,Thank youThank you, Natalie, for finding us and bringing us to your gym.Thank you for recognizing talent in and believing in our daughter (all coaches Marina and Coach Jess).w/Pre Team.Thank you for teaching her what it means: to believe in herself; to challenge herself; to fail and get back up and try again; to expect something of herself; to recognize that she will only get out what she puts in; to work for something she wants; to have fear, face it, and beat it back, over and over again.Gymnastics is not for every child, like every other sport. I can assure you, as a concerned parent, that you will have ups and downs, struggles, challenges, confusion, doubts, and almost definitely some tears (yours and your childs) throughout your experience at Orlando Metro Gymnastics, but is that not what life is all about--a journey through yourself? The coaches at Metro are world-class. Also Sophia the lady at the front desk that oversees everything is wonderful, she always helps us and makes us laugh when we come in for practice. I 100% with no doubt recommend Orlando Metro in Lake Mary. Everything is new, and everything always stays clean!Thank you Orlando Metro.

Let me first start by saying how nice this facility is! When you first walk in you have an overlook of the gym, as well as when you sit and watch your children. The lady at the front desk Ms. Sofia is very helpful and welcoming, as she always goes above and beyond for my children and me. Before I enrolled my children into one of the recreational classes Metro offers I had both of my kids in the summer camp they offered. Both of my children absolutely loved coach Tia! My husband and I, also my kids, hope to have them return next summer. Very eager! As for right now my 4-year-old daughter and 7-year-old daughter both attend classes during the week. The two coaches they both have are also out of this world. Teaching preschool I could only image is crazy as is. Coach Jess with preschool is spectacular, thank you for taking care of my baby and having so much patience with her. My oldest is with coach Marina, Marina always makes sure each and every one of her kids in her class is trained like the girls on the team. She puts in the work even if its just a simple recreational class. Thank you all, keep up the good work! 100% recommend.

Cant say enough wonderful things about this gym. The front desk is helpful and informative. Coach Jason and Coach Carrie along with the rest of the staff are amazing, wonderful, and caring while giving top quality instruction to our kids! The also have great after a school program, summer camp and parents night out events!! I highly recommend this gym for the serious athlete or if youre just looking to have a good time while staying fit.

Coach Jess is wonderful! However, I can’t say the same for the front office staff particularly the assistant manager. My daughter has been enrolled in Orlando Metro Gymnastics Lake Mary for about 6 months. Yesterday, on our way to gymnastics there was an accident which caused me to run extremely late for our 5:30 gymnastics on Monday. I tried to go a different route but my navigation kept rerouting me to the same area where the street was blocked off due to the accident. I realized that I was going to be at least 30 min late due to the accident so I called the gym and explained the situation to them. I asked perhaps if I could bring her in on Thursday since they also have a 4 year old class at 5:30. I know for a fact that class isn’t full because my daughter recently switched from that class. I was told that in the contract that I signed it stated that you’ll need to miss two classes in order to make up one. I clearly understand the policy however considering the circumstances in which I couldn’t get to the gym I was hoping that they would be a bit more understanding. The assistant manager repeatedly stated the policy and said there was nothing she could do. I then asked to speak to the manager and was told that the manager wasn’t in but she would have the manager call me the same evening. It’s now the next day and no call from the manager (over 24 hours). I find this to be very unprofessional and personally unfair to my 4 year old daughter who has to miss gymnastics due to something that was beyond our control. I’m very disappointed and would not recommend this gym to anyone due to their customer service and lack of empathy.

Hands down the best place for gymnastics. The staff is so friendly and talk with the parents after every session. Brand new gym with all the latest equipment. So glad we made the switch to Orlando Metro.

This facility is clean, organized and staffed with attentive coaches who truly care. Classes and practices focus on form, technique, skill, self- confidence and fun!! There’s something for everyone & it was my best decision to join this location!

Im so thankful for OMG. The coaches are great, the facilities are clean and the staff is beyond helpful. Theyve made my child a better gymnast! Thank you!

Very nice facility with an Awesome staff!

My grandson loves this gym. He can stay there for hours.

Out of all the gymnastics facilities I’ve been to in central Florida, this one is hands down is the best!! Amazingly and knowledgeable coaches as well!!!

Best staff, clean, friendly, and the receptionists super helpful!

Awesome gym. Went to the LB McLeod location when I was younger, now back again with my daughter at Lake Mary.

Great place to learn

Clean good coaches

Thumbs up