Ive tried other extended warranty companies and found them to be full of promises, but very short on substance. The Autopom agent gained my confidence right away . I could tell I was not only hearing the truth, but finally found a company that stood for what they promised, and not just delivered lip service to get your money.
Robert was very professional in explaining and offering me the best auto warranty that suited my needs.
Excellent consumer service. The Autopom associate was well versed and aware of the company products and services. The price is great compared to industry competitors.
Robert was very helpful and extremely informative. He didn’t leave any details out. This is a great value for the price. I highly recommend!
I am so impressed with this company!I haven’t seen great customer service like this in a very long time! From the beginning, Trevor who is in charge of sales was very helpful, informative and seemed more interested in helping me then pushing a sale. So refreshing.Then, the first time I needed to use the car warranty there was some differences in pricing and Colgan in customer service went to bat for me and contacted Royal who I had my policy with. They were always so helpful and did a daily check in with both sides trying to negotiate a better deal. I was so appreciative, but then when we couldn’t get much movement the owner Mike actually took it upon himself and called the supervisor and did some great negotiations. He was able to successfully negotiate a win for me! The adjuster actually told me that it was Mike’s great negotiating skills and the way he presented it that made all the difference! I am so grateful and highly recommend this company on So many levels!
Im VERY satisfied with the coverage they provided me. They have done everything they said they would do so far so and I have to give them their five stars and recommend this company
Very nice and easy to talk to. Explained all the benefits and more. Recommend if have a high priced car to get this policy.
I couldnt obtain coverage for my Shelby GT350 with Autopom! But instead of leaving me hanging and bound to fall into the hands of an irreparable vsc company. Edward gave me the names of a few honest providers that could help insure my investment. Thanks for the leads, Edward, cheers🍀
Great service provided even though I was unable to get coverage due to the type of vehicle.
My agent Edward responded quickly and thoroughly answered the many questions I had. He was very honest and candid with what I needed and when to purchase it. I very much recommend a company that is this friendly and up front about the customer’s needs.
Mike at Autopom has been extremely professional and helpful throughout my whole auto repair. He helped me find a great quality repair shop that was reliable with a great quality of service. I would definitely recommend Autopom!
Extended warranties has always been a sketchy type of warranty.I thought Autopom was one of the more reputable. I was told purchasing the platinum policy would cover anything but wear and tear items on the vehicle. When you read the policy more closely you realize what few items it really does cover. It does not cover anything related to airbag or electrical components relating to any restraint system. I would highly discourage anyone from purchasing an extended warranty
I dont endorse many companies, however my experience with Autopom is simply awesome, specially their CEO Mike .On first occasion when I needed them, they paid my repair bill ( PCV hoses, turbocharger coolant pulp ) and I just paid my deductible.Now, when I have moved to Canada, I am able to use the warranty couple of times with Dealership and other BMW specialist.I dont have words to praise the professionalism patience and courtsey of each Autopom individual I have interacted including Mike/Dacey and Alexis.I do endorse Autopom whenever someone asks me personally or on BMW forums.Keep up the good work!!!
Had issue with warranty administrator and Mike of Auto Pom did what anyone who truly understands “real customer service” stepped in and went above and beyond to make it happen. I would HIGHLY recommend him & his company. Thank you Mike for being a man of your word! So many don’t these days and that’s so sad to say. I’m glad to be your customer! Keep up the honorable service!
AUTOPOM REALLY DELIVERS ON THEIR WARRANTIESAlthough we have been very lucky in terms of service on our most recent Range Rovers, we decided to purchase extended warranties just in case we had an issue prior to trading them in for the new model. The search for the most comprehensive and reliable extended warranty though, was not the easiest of tasks given that there were many options in the market. Numerous companies, including some of the largest names on television, promise the most comprehensive policies and hassle free service, but after reading hundreds of reviews, it was clear that many of the companies do not stand behind their guarantees. After a long and exhaustive search and although their reviews were actually great to begin with, we took a leap of faith and selected AutoPom.AutoPom has several different plans, but because Range Rovers are notorious for costly repairs when something does go wrong, we selected the EFG platinum plan, which I was told is as close to the original factory warranty as possible. After a little more than 2 years into extended warranty and despite the fact that my wife’s car is barely ever driven and still only has 26,000 miles on it, we heard a strange noise coming from the engine and therefore decided to send the car in to be checked out. The Range Rover repair facility provided a long list of required repairs totaling just over $18,000 and mentioned that they would contacting AutoPom directly to start the claims process.Because of the huge costs involved, AutoPom sent out an inspector to survey the vehicle and it was the inspector’s expert opinion that the vast majority of the items on the list were unnecessary since most were in perfect working order. I contacted the service department and AutoPom to discuss the discrepancy and quickly realized what might have been going on. Suffice to say, I was furious that the repair shop seemed to be attempting to take advantage of me and the warranty company by running up the cash register with numerous items that appeared to be unnecessary. That issue has already been resolved appropriately.In the end though, there were three or four items that were actually necessary, the total cost of which was approximately $5000. AutoPom covered everything exactly as they promised they would before I purchased their warranty and stood behind their promises without delay or denial. Additionally, the fact that they sent their own inspector out to survey the vehicle before the repairs started served as an important check because had I not had an advocate with them, I could have unfortunately been the victim of a large bill that was almost entirely unnecessary. I wanted to also mention that when the claim started, I had no issues reaching their team and I was even able to speak with the owner of the company who very generously, offered to step in and assist me with the situation.If my memory serves me correctly, I believe the total cost of the warranty was about $3500 for three additional years and it has obviously already paid for itself 1 ½ times over. I could not be happier with the AutoPom guarantee and their very professional, knowledgeable and courteous team who were in my corner looking out for my interests as well, from the moment they were contacted.If you are in need of an extended warranty, you should consider my review of AutoPom as a truly real life and honest firsthand experience of their wonderful company!
First time here, but they did a great job and only charged me for the actual time they worked on my vehicle. First time my bill came in under the estimate. Highly recommended from my other mechanic also. Great people!
I just purchased a used car and wanted to get an extended warranty. Having had issues in the past with extended warranties, I took the time to do significant research, and I ended up calling four different companies for quotes. Right off the bat, I found Autopom to be the most professional and courteous of the lot. The team member, Dacey, was extremely pleasant. No pressure, very friendly, very clear in her explanations, answered all my questions and offered what sounded like the best value for my money. I ended up buying the car on Saturday afternoon, and by the time I was all done it was late afternoon in California where Dacey is based. She answered the phone anyhow, and immediately set me up.Time will tell whether this is as good of a deal as, it seems, but certainly in terms of the initial experience this was outstanding.
They are the worst warranty company i have ever dealt with! I took my Dodge Charger in to the shop to get the water pump checked out because it was make a loud squealing noise..turns out the bearings were bad and the water pump needed to be replaced. Autopom sent an inspector to the shop and he determined that is was a bad seal so thats all they will pay to replace. Even though the shop showed him the bad pulley bearing he said it still works so they wont replace it. Wow! I have never heard of that! If the water pump goes out while Im driving I risk more damage to the motor that they probably wont pay to fix either.UPDATE: I got a call from the owner (not sure if it was or wasnt) and he was able to clear up the confusion with the adjuster. I was very surprised and pleased with the timeliness of the resolution after I spoke with him. I hope I have a better experience from the get-go next time I need them but am satisfied with the end result.
I bought an auto pom policy for my Altima. They were very easy to deal with and help me with the auto shop
Mike from autopom! is great. I had an issue with my warranty administrator for my extended car warranty that I originally bought through autopom! The issue was not with autopom! in any way, but after contacting Mike, he responded to me immediately and took things into his hands to work with the administrator and get things resolved. I highly recommend autopom! if you are looking for an extended warranty. Extremely professional and courteous! You don’t see service like this very often.
Recently bought a used car from a rental car sales agency I was interested in an extended warranty but after some research I was not happy with the one offered by the agency.I contacted AOTOPOM and quickly received a quote by email and contact consultant detail. Consultant Trevor answered all my questions with great patience and did a great job. I ended up buying a policy. Everything happened with great ease.
We couldnt be more pleased with the quality of service from Mike when we needed it most. He fought for us and made sure that our claim was handled the it should have been. Thanks again, Mike, for all your help when we didnt know where to turn. You & Autopom! ROCK!! Great Job!!
Easy, efficient and reasonably priced. Very pleased and if the plan works as was outlined, Ill be ecstatic. Hopefully, I may never need it so will give a final review in 5 years.
Recently signed up for protective services with autopom and Lisa was the coverage consultant helping me. She made everything very simple and easy to understand and also answered any questions I had along with following up with me via email and a scheduled phone call. Most definitely would recommend to anyone looking for great hassle free coverage.
The first agent didnt have the best peoples skills, but Dacey hooked me up. Shes super nice and extremely personable. Appreciate her a lot! Thank You.
Very quick in responding to a quote plus they give you an actual quote without having to talk to someone. No other company does that. Customer service is outstanding thus far
Colgan Martin was responsive and professional. He provided the rate information for Mechanical Break-Down Insurance that was much more comprehensive and less expensive than that offered by the dealer. I went with Colgan and Auto Pom.
I worked with Dacey and she was great and very helpful. Had to leave a message and she called back within a very reasonable time. No pressure just good customer service.
Dacey was incredible. Her patience and customer service is out of this world. I have yet to utilize this warranty but a close friend with a premier vehicle has great things to say about them.
Quote process was easy and fast. Lisa was very easy to work with. Price was very reasonable, and is ultimately backed by Mercury Insurance, a well-known and reputable insurance company.
Most affable, responsive & helpful insurance agent (for any type of insurance) I have ever encountered. Highly recommended.
Car United is their 3rd party claims insurance they are probably the rudest and the worst company to deal with when it comes to claims involving your vechicle. They have no regard for customer service, or helping the customer. They make sure to tell you this over the phone that theyre really not there for you but the company. Mario is a manger in this division he is one of the rudest manager, and has no respect for customers. Autopom would be better off with a different buisness to represent their car services
Alexis was very nice, informative and helpful in finding the best plan for my cars extended warranty. Im a happy customer 😊
Worked with Lisa to get extended mechanical coverage for my 2012 GMC 2500HD. Lisa was great to work with, very knowledgeable and answered all my concerns. I felt no pressure to sign up and feel that the comprehensive coverage for the quoted price was a good value. I would rate 4 1/2 stars only because of the requirement to drive 1000 miles before policy will activate. It will probably take 2-3 months. Lisa was definitely 5 stars!
Dacey was precise and accurate with a quote and policy purchase for our vehicle. I had a great experience. Thank you!
Dacey was very professional and made me feel at ease knowing I am making the best decision
Easy quoting and sign up. Good pricing. The agents are knowledgeable. Need to see how the insurance work out.
Sounded knowledgeable when answering my questions. I felt comfortable getting the policy.
Best value for a comprehensive service package. Rep (Dacey) was very responsive. Quoting through sign-up was a breeze. Thanks!
Great dealing with them. hoping for a long GOOD future with this company
Dacey Bashaw was extremely helpful in helping me choose the correct coverage for my car. I hope never to have to rely on the policy but it does give me peace of mind.
Super easy process. Dacey had answers to all my questions (and I had a few) and she wasnt the least bit pushy. Will 10/10 use autopom! again.
I am so glad I contacted AutoPom. I was previously with Car Shield but they discontinued the coverage I had due to the laws in California. It was a pleasure knowing AutoPom is a California based company. Mike answered all of my questions and I truly feel I’m in good hands with AutoPom.
Just signed up, got a great plan for a low down payment and Lisa Dennault was great, very professional. I would recommend this to anyone who has an older car and needs extra protection.
So far so good. I hope I will not have to use it but the initial process went smoothly. Dacy did an excellent job with the initial process.
She did great! Very professional and patient for the sale. She did not hound me like many other place that quoted me. This is the right way to prospect a sale!
Dacey was a great agent and answered all of my questions.
In my search to find a reputable extended warranty service for my Infiniti Q 40 I came across the company autopom. I had the pleasure of speaking with coverage consultant Lisa Deneault.I would like to say that Lisa is an asset to the autopom company. She was knowledgeable, cordial, and had an overall outstanding personality. She helped find me the right coverage with no pressure.She made sure all of my questions were answered, and even sent me a follow-up email. The great service that Lisa provided is hard to find. I would recommend Lisa and autopom to anyone for their extended warranty service needs for their vehicle. Thanks Lisa!
My experience with autoPom!, Was great. The warranty and policy was explained to me in full detail, I was given the option to select whatever coverage I needed and I selected the elite plus coverage. I highly recommend AutoPom and Trevor did an excellent job. I will use autoPom! again.
Wonderful customer service from Darcey.Fast, efficient and explained coverage perfectly.Roberta
The experience I had with Trevor from autopom was fantastic. Trevor was very professional and explained in great detail my package for my vehicle. I highly recommend autopom for your vehicle warranty needs.
I had a very calm, positive and confident experience signing up for extended vehicle coverage with Autopom
Great priceCustomer service she is professional and friendly very good assets to the company
Great experience. Trevor Sondheim was pleasant, helpful, reslonsive, timely, able to answer questions, professional.
Jovanny Nava was awesome! He was able to answer all my questions and gave me the plan that I needed for my 2015 BMW. Hopefully, all my contacts, should I ever need them for warranty purposes, will be as helpful as Jovanny. Highly recommend him.
I spoke with Dacey at Autopom on several occasions while looking for a used car. She was always kind, helpful, and courteous and responded quickly by sending quotes for our evaluation. Rather than purchasing a used car, we opted to keep ours, but Dacey still provided us with a wonderful MBI policy that will give us extra added insurance over the next several years. Id have no problem at all referring anyone to Autopom, and Dacey in particular, if theyre looking for an MBI policy. Thanks so much.
This was a no pressure purchase. I felt that Dacey was knowledgable and very helpful with my questions.I would recommend Autopom for anyone in need of peace of mind when it comes to your car.Thank you, M. Heneghan
Lisa was amazing! She answered all my questions, wasnt pushy or rude, and made me feel comfortable with the plan I was purchasing.
Alexis was exceptionally professional and answered all of my questions.
If you are in Southern California, make sure you check out AutoPom BEFORE you buy an extended warranty from anyone else. I just got off the phone with Alexis to get coverage for the pre-owned Benz my wife just bought. Ive spoken to many warranty companies including the one recommended by the dealer, but this company just seems to be more genuine and credible. The cost for the coverage I purchased today was wayyyyyy more reasonable than similar plans from other companies. The A+ BBB rating is also important because many of the other companies out there have lousy ratings. Great price and overall service.
Jovanny Nava, made my shopping experience the best! I tried several other companies and some I contacted more than once. Seems like they cared more about selling me anything than trying to help me with what I needed. After talking to Jovanny the first time I knew this was gonna be my choice. I didnt feel pressured or have different polices threw at me at once. Im very pleased and I definitely recommend. Thanks Jovanny for an awesome experience!!
Very professional and informative agents.
Great used car warranty for a terrific price!
Havent had to use the service to repair my car yet, but the coverage seems thorough and sales experience was good. Price seems fair compared to competitors.
HAD GWC ON ONE CAR AND C.A.R.S PROTECTION PLUS ON A ANOTHER THESE COMPANIES ARE CON ARTIST......AUTOPOM IS A+++
Very responsive and informative! Thanks!
The owner and Alexis are so professional and kind . They take the time to listen and to help get everything right !! They take care of their customers!!!! Thank you !!
Warranty claims took two weeks of back and forth with the dealership
Just excellent and quick communication
Lisa was patient and thorough!