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Marks Master Mechanics LLC
5425 Gerstner Memorial Blvd, Lake Charles, LA 70607, United States
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Marks Master Mechanics LLC

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Do
Review №1

They do fantastic work, wont take my car anywhere else !! The whole crew knows how to take care of people even the donut man that works the front counter I think his name is Robert. Mike and Mark are the best mechanics in the area!!

Wi
Review №2

They are very courteous and professional. They have topnotch mechanics on staff and work new and vantage autos. I have a 89 Mustang LX and they know there stuff. Sadly no Veterans discount.

Sa
Review №3

Please people, do not go to this shop. Main reason- they’re, without a doubt, one of the most, probably the most, expensive mechanic shops in town. I paid $702 to fix crank sensor and wiring on a 03 Chevy Silverado. Two weeks later, truck brakes down and gets towed back to Marks. They made sure they weren’t liable, told me fuel pump needed to be replaced. $1053, then, $989 for a cheaper fuel pump, finally, $750 if I provide fuel pump. I declined, bought the part for $102 and changed it myself AFTER they charged me another $82.68 for the second diagnosis. I paid $80 for Marks to make sure they weren’t liable after I just paid $700 for a $300 job. I spoke to Mark, the owner, who was not willing to reason with me about the outrageous price for diagnosing, even though I never requested diagnosis. Robert made me aware he didn’t have to deal with me, he just works there. Brook, the owners wife, knew nothing about the situation and still claimed to not only know the situation, but she claims their shop records all calls and she had a recording of “someone” giving permission for diagnosis. She was also not willing to work with me. My favorite employee was Mrs. Pam. Mrs. Pam let me know how surprised she was the I could read or spell her name. She also called the police, and my boyfriend to tell them I was completely irate which was a lie and embarrassing. I paid roughly $785 to have crank sensor and wiring fixed, brake down, confirm shop wasn’t liable, and a lot of hassle and disgusting customer service. Marks in Lafayette is X 3 cheaper, go there. Go any where, but don’t go here! They don’t care about the customers, but they care about the customers wallets. Big mistake, trust me!

Je
Review №4

Had a performance alternator put on my cadillac n when I got my car back it was dead and on a flat, its in worse condition then when I brought it to them I would give 0 stars if possibleEdit for owner: only thing spoiled is your service you knew how old the car was before you touched it, then wana give sob stories about your workers and their life, if yall couldnt do it correctly u shouldve jus said that

Ry
Review №5

Constantly lies and gave me a total and the next day that same total grew 240 more dollars when the first total was after the work had been done. Nothing but horrible people who leech off their city contracts and pocket as much as they can from service calls.Edit for owners - I cant respond to your response or I would gladly explain the 240 above cost after work on a platform for everyone to read.

Co
Review №6

Awesome fast service

Rh
Review №7

The best mechanic I know! 😊 Ive known him since was just getting started, I highly recommend him and his people, gret and friendly reliable service and work!! Need it done right take it to Mark!!! 😉😊☺👍

ki
Review №8

Mark runs a 5 star business. Highly recommend! My Mother loves them as well...

Ce
Review №9

I brought my truck in becouse the check engine light was on. I already knew what the problem was so I had the part already for them to change it. I was told that they would have to run a diagnostic on it to make sure of the issue. That cost me $90.00. After the diagnostic there was some other minor issues so I said fix them all. They change the parts that they said was the issue. I now have all new parts and I should not have a check engine light on. So I get the call after 3 days your truck is ready. I get in it start it up and finally check engine light is off yay. So I drive to my destination and as soon as I get to my destination. The check engine light comes back on. I call the shop they welcome me back and run a quick diagnostic they find that the part that was changed is the issue. They keep my truck another 24 hours. The master mechanic of the shop drove the truck checks it out thoroughly as I was told. And he could not get the light to come back on. Anyway long story is I paid 935.00 to get a check engine light turned off and the light is still on after days and hours of testing by master mechanics. I give 2 star because my truck is still running the same as it was when they worked on it. I guess my experience is salty because I burned $935.00 for nothing and i was told that because I brought them my own part the first time it will cost me another $400. To change it with their part. Guess Im just out my money.I brought the vehicle back and was told it would cost me $400 to look into the problem.

st
Review №10

Pray after many mechanics have tried that theyll be able to fix my jeep

Ro
Review №11

I was caught in a bind with an unusual problem late on a Sunday afternoon. I needed to have my son’s car towed to someone who could take car of this issue. I was referred to Marc through one of his peers since the other shop did not do this kind of thing. So I had the towing company tow it to Marc’s shop and leave it in his parking lot.Monday morning we spoke by phone and by Tuesday mid-day it was fixed and ready to go. I felt that Marc was honest and reasonable and quick.I was pleased to see good reviews when we blindly left him the car. The theme of his website seemed to be that he is honest. I can agree to that. I thought i’d Take a few moments and add to his good reviews. Thanks Marc!

Si
Review №12

Dont use these guys they are con artists. Youll bring your vehicle in for 1 problem and they find other things that dont need to be fixed. They dont fix what you brought the vehicle in for. Dont trust a word they say about your vehicle problems.

Bi
Review №13

RV transmission problems. Had to stay with people at Sam Houston Jones State Park. Mark and his staff we so awesome. We came every day sat in there waiting area ate like lunch in our RV while they worked on it. Took two days. They were all so respectful, kind, honest and treated us like family. I highly recommend this place!!! Thank you to Mark and his staff.

J
Review №14

Marks was excellent in their service, I had my vehicle towed to there place of business after hours for what I believed to be a fuel pump issue of not starting! The next day Robert was very professional and fuel pump changed in a Chrysler300c. Even though the fuel pump leaked because of wrong O-ring with the new fuel pump, Marks quickly corrected the problem and even shuttled me home, subsequently they got a fuel pump from the dealership and no problems or extra charges! They went out of their way to make it right! Robert was exceptional, I will definitely use them again, courtesy and customer first were what they offered! Great job guys!!

de
Review №15

These people don’t know what there doing!!! My car is in worst condition now than it was when I brought it to them. Then they charge me over 1300.00 for the job and now my car doesn’t even start. I had to put gas in just to leave the business but on my receipt they charge me 15.00 on gas. 🤔 All I needed was transmission fluid and a spark plug and now they say I need a whole fuel pump.🤷‍♂️ They changed fuel injectors for no reason! I will never go back to there business and I’m warning Lake Charles do not do business with this company!!!! I hate I ever step foot on there property! Now I’m looking for a new business to fix whatever they did to my car 🤦‍♂️

Th
Review №16

Run, dont walk away from this place!These people charged me over $700 to change a few spark plugs and the housing on the crank sensor and apparently along with that came a $75 charge to put the vehicle on their super special diagnostic machine.Sadly, the truck started having the same trouble as before I sent it there only a week or so later so I called the OWNER and asked him if I towed the truck there if he could be sure that it wasnt the same problem and possibly under warranty.The owner advised me to send the truck there, after hours, and have the driver leave the key in a box they have available. Several days later I was told that the new issue with the truck was not under warranty and the new charge for a fuel pump would be more than $1000. I called to tell the owner that I was moving the truck to have it repaired somewhere less expensive and I was told that I couldnt have my vehicle picked up until after I paid them $75 to put it back on their super high fangled diagnostic machine that had just misdiagnosed $700 worth of repairs the week before.This place is a rip off. The charge for the first repair was outrageous but I paid it thinking the repair would be proper and warranted. Instead of honoring their work, they charged me another $75 to put the vehicle back on that same machine that misdiagnosed it the first time.BEWARE!!

De
Review №17

First time using Marks Master Mechanics, but will certainly not be the last time. Mark’s can take care of all your auto needs. Weather your getting tires, tire rotation, routine maintenance or an engine overhaul, Mark’s Master Mechanics is the ticket. Not to mention the fact that they’ve got THE best tire guy in all of Lake Charles, Marvin (former manager at Ken Conners Service Tire Pros).Give Marks, and Marvin, the opportunity to show you what real costumer service all about.

Ja
Review №18

Always more than fair prices and they do an amazing job! Truly rare to find a mechanic of this caliber!

Da
Review №19

Excellent service and very knowledgeable mechanics. I had an electrical problem that other shops in town could not figure out and this shop fixed it quickly and for a reasonable amount!! Highly recommended

Ai
Review №20

Mark and the team took care of our Ainsleys Angels RV in the most timely and professional manner! We are grateful for your in-kind support of our mission and efforts!

La
Review №21

Sorry called couldnt get me in cannot give an honest

La
Review №22

Awesome they worked on my car until they got it running super friendly thanks guys for all your hard work.

Rh
Review №23

Awesome guys. Checked my car quickly for water in the transmission after Harvey flood. Was very helpful and caring!

Ba
Review №24

Listen to Deniro Kellers post.Needs a No Star for buisnesses like this, and definitely needs investigating their practices there.Same thing happened to me a not long ago.Those Guys will definitely take you to the bank for $1000s if you let them.Small problem will turn into you needing an overhaul overnight if Mike is working on it over there...And will charge you without even performing any repairs..I not saying Beware.Im saying BE AWARE, drive your vehicle before paying or leaving for good.DO NOT SLEEP ON These guys will rob you in a heart beat.Word is BOND.

Ja
Review №25

I think ima go back and get my ac looked at soon

Tr
Review №26

Good Sams set up a tow down here to Marks in Lake Charles.. when we were in tow I called down to Marks and was handed off to three different people that wouldnt help us with our coolant issue. This company was rude, unprofessional, and downright cold to commit to helping us while not actually having availability to help us. Were a long way from home still awaiting a mechanic that can help us and we just want to get home to Houston for Christmas with my fiancées family. The young kid that first talked to me, Randy, and the woman who kept saying maam while I explained our situation proved to me that they have no humanity. Thanks ya ducks! Quack. Do not call.

Th
Review №27

Although a little pricey but you get quality work... Im a paraplegic and I would not trust anyone else in town to install my driving hand controls... Ive had him install them in 2 of my cars... THANKS MARK

R.
Review №28

Good sevice, updates on progress, locates hard to find parts.

Wa
Review №29

Over priced. Sloppy work. Do an 1800 job. Charges 3 percent more for using a credit card. Greasy hand prints on the truck. Did not put door panel back together fully

Mc
Review №30

Love these guys! Highly recommend!

Mi
Review №31

Got me all fixed up. Running good now

Do
Review №32

Worst service ever these people cant get anything right this should be no star at all. They so called fixed my vehicle charged me thousands of dollars the next week vehicle broke down from same problem they claim to had fixed. Brought vehicle back to them, took them a whole month to fix vehicle again. I talk to the owner he told me he will fix it free second time. Even though it was their fault they didnt fix it right the 1st time. He had the nerves to tell me he wouldnt fix it free a third time.Funny how could any of it be free when you were paid to do the job right the 1st time and couldnt do that. I would call every week to check on my vehicle they would lie and say they were focusing only on my vehicle they would not work on anyone else vehicle accept mine (REALLY)!They promised to contact me when vehicle would be ready they never did. Advice stay far far away from this place.

Cy
Review №33

Stay AWAY from this place they are RIP OFFS.They dont pay their employees and the they rip the customers and over charge their customers as wel STAY AWAY if I could I would give them negative stars

Jo
Review №34

Great people great service

Gr
Review №35

Good ppl that kno

Sa
Review №36

They fixed my car up and kept communication the whole time. Kinda of expensive, but having a car is expensive.

Ra
Review №37

Helpful and quick service.

Er
Review №38

Excellent service!!! Awesome people

Be
Review №39

Friendly people an know what there doing.

Ma
Review №40

If I could give a negative star I would, horrible service 2hrs for a oil change and $75 dollars later, will never go back!!!

Je
Review №41

Extremely friendly & helpful

Mi
Review №42

Best mechanic shop

Ry
Review №43

Great crew!

Gu
Review №44

Friendly people, excellent service

Ja
Review №45

Need car fix this is the place

Information
8 Photos
45 Comments
3.8 Rating
  • Address:5425 Gerstner Memorial Blvd, Lake Charles, LA 70607, United States
  • Site:https://markscollisionrepair.com/master-mechanics
  • Phone:+1 337-564-4126
Categories
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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