Absolutely rude! The customer service in this office is beyond unacceptable. They answer the phone with an attitude and hang up on you before you’re finished with your thought. I would give 0 stars if I could. These representatives need serious training on what customer service actually is.

This is the worst insurance company ever, I’m trying to contact them to cancel my policy and they drop the call every time and never called me back or reply my email.Please ever use this company you will regret.

I have been trying to contact them for the past month to cancel a policy on a car and no response this is the worst costumer service ever. But they sure will send you a bill quick. their corporate office is just as bad

Worst car insurance ever, I try and try to call them and no one answers at all. I e-mail and dont get a response. Ive only had them for about two weeks and I am requesting to be fully refunded so I can get insurance else where. In the two weeks that I have had them, Ive probably called them 100 times and maybe got answer 5 times out of 100 calls. DO NOT GO WITH THEM!!!!!!

Is not. Good

Really appreciate the customer service Olga and Maria and the rest of the Freeway Insurance team provides! They offered the best solutions and found me and a friend the best rates available on auto insurance! Will most definitely recommend them to my family and friends!

Workers are nice but insurance plans are constantly increasing in charge even with no accidents on liability.

THE WORST INSURANCE I HAVE ENROLLED IN,IN MY LIFE AND IAM 50.POOR SERIVICE POINT BLANK.I WAS STRANDED WITH MY CAR N I COULD OF CALLED A MILLION TIME AND NO ANSWER . THEN AFTER THAT THE FULL COVERAGE I AM PAYING FOR EQUAL TO LESS THAN WHAT MINIMUM COVERAGE WILL COVER OUT IN NEW YORK IS THE WORST NOGHTMARE I HAVE HAD WITH INSURANCES

Ive spent over 2 hours trying to get an accurate quote.. When I finally get one from brian i told him Ill call him back. When I call him back and i try to purchase it.. I got transfered, put on hold, transfered again.. On hold again .. Like what a joke. I never been so annoyed with the lack of service I received .. They transfered me to Anita who gave me a higher quote than Bryan then she hung up on the call. I call again, Now Frank will try to get me a manager cause Frank said he really wanted to help me..Ive been 10 min on hold. Can you believe 2 hrs and 30 min later I still have not purchased the insurance cause of the run around game and im trying to give them my debit card info... And noone seems to know what to do... Its my only day off and this is how my time got waisted.. If you can find a different company go for that cause this experience was horrible. I went with Geico

This is were I have my car insurance they are very good people and very reliable and really good prices.

Very helpful with finding the best insurance policy

I found this company is the best place for insurance I refer to anyone need insurance they are perfect and Olega is the best seller

Olga santana did a fantastic job switching insurance company and insuring my new car

I enjoy what they have to offer asfar as rates but it is impossible to call the office and speak with someone on any day of the week. No voicemail service and it sucks when your policy cancels for nonpayment (my fault) during a hurricane and the insurance company tells u to reach your rep. Hello they are closed for the next 3days. Smh

The worst customer service ever!! The staff at this place has no respect for each other...or clients on the phone. I was there for ten minutes before I realized cheaper is not better this office is classless they have absolutely no business sense...I walked out! Horrible.

Great great friendly staff

Olga Santana help me save over $40 bucks per month!Thank you

My car was on that insurance

Friendly place

Cheap insurance

Sarah Perez sold me the fast insurance without explaining anything. This is not done.

Fewer benefits and much more expensive than the insurance I already have

Very friendly and professional

90% of the time they dont answer the phone. You have to go in person.

Olca santana excellent service thanks

Don Fernando treated me super well ...

They are excellent looking for the best option and you leave with the best insurance policy

Lyingggg. Lies I have insurance for years, a good record, no accidents, no tickets, but my policy expires on October 13 and I wanted to try for the price as the advertisement says and lies, it is much higher than the current policy I have. Not even the lady tried to help me. He just told me Im sorry. So because you switched to freeway. For the price Meeennntiraassssssaa

Very good customer service, excellent people and good explanation! Malvin F. Estevez excellent attention and a very good person!

Horrible!!! It has zero stars, the telephone service is very bad, it takes a world to answer calls.

Very expensive

Excellent location and excellent service from their employees

It is a very nice insurance

Excellent customer service, highly recommended!