Emelina Pino, thank for for your great service and advice. I definitely recommend them. Excellent and very friendly service. She was amazing!
Emelina and Raquel are the true embodiment of great customer service. I have had many disappointing and non responsive experiences with different agencies and their agents in Orlando. I was visiting one of my customers in Kissimmee and happen to walk pass Estrella Insurance, I decided to enter and query my insurance needs. As soon as I entered, I was greeted and felt comfortable with the the agents, their endearing disposition and professionalism and willingness to listen and help with my needs. This is an awesome team of good professional agents.
Ive had Estrella Insurance at #269 for 3 years and they make sure you are their priority and their rates are unbeatable!
Fast, Friendly, affordable! 5 stars, nothing less!
Dorey its so helpful, professional, Iam so happy doing business with Estrella Insurance thanks Dorey you are the best,
Recently switch from progressive. I don’t really like to leave reviews... but this one I had too. Jennifer was super helpful and patient with me to find the right quote and insurance. Is amazing what I’m paying now. Definitely recommend Estrella insurance.
I was pleasantly surprised by the quote that Estrella insurance got for me, by far the lowest! The staff is friendly, professional and responsive! My experience with Lorelis at Estrella insurance was wonderful!
I had the best service ever, it was a good feeling to be treated like a good old friend will recommend it to everyone who is looking for a place to ask about insurance prices and premiums
My experience with Estrella Insurance was a magnificent one. They get both thumbs up. Excellent service.
After I got my first brand new car from a Honda dealership, my insurance sky rocketed to almost 800 a month. So I went to this place and as soon as I let them know what my problem was, they took care of me no questions asked, they helped me get the cheapest option possible for my car which was around 400 dollars less than before. They have such amazing personalities and they’re really fun to be around. I’m really happy with my transition to Estrella Insurance. Definitely recommend.
Very helpful staff! I had a staff member name Jennifer helped me out . They went above and beyond with customer. I would recommend it to close friends and family !
Maddy took customer service to a whole new level. I will never go to another insurance agent. She took her time and explained all my options. Maddy treated me as human being not a number. That’s the type of customer service I expect every where I go. Maddy and Estrella insurance deserve an A+ rating! I’ll make sure I contact everyone I can to make sure Maddy and Estrella insurance gets an A+ plus rating from the BBB. I have already taken cards for Estrella insurance and posted them at my place of employment.I even recommend Estrella Insurance to my co workers. I’m very loyal. I’m also a Google Guide. Maddy is definitely a keeper, if it wasn’t for her outstanding customer service. I most likely wouldn’t have done Business with Estrella Insurance.
Great staff, very helpful and very friendly. They got me a better deal with my cars insurance. We have 3 cars and the insurance is almost half of what we were paying with the same coverage.
Maddy was really helpful and awesome she stayed on the phone with me for more than a hour. She was very determine get the coverage that I wanted at a great price and her customer service skills was on point. Thank you so very much. You made it so easy for me to buy insurance without getting frustrated.
Absolutely love this place fun environment and Maddy and Jennifer are an amazing duo. They work hard and have fun doing it. I got my new insurance at an amazing price. Definitely go check them out.
Excellent costumer service. Emelina is the best!! Thanks!!!
Maddy Santana is amazing! She wasn’t even the personnel in my area that was supposed to help me but she went above and beyond to help me with a payment issue that was really stressing me out, while everyone else put me on hold immediately or ignored my phone call. Amazing customer service! Super sweet. Ask for Maddy!
Helped me find a cheaper rate than I had been able to on my own!
MADDY,She‘s got her Customer Service on Point.Very professional, yet fun to talk with.Provided me with several options of insurance and opted for the best one, Truly appreciate your service. Thank Ü 🙏 😊
Maddy Santana was incredible. She took us step by step with every information. Very friendly and have a huge knowledge of what she’s doing.
Maddy Santana is one of the most helpful understanding, friendliness agent Ive ever come across..She will go above and beyond to get you the right and lowest insurance policy. .They almost cancelled my policy but Maddy (pulled a rabbit out of a hat) to help me to keep my policy..Now who wouldnt want an agent like that who has your back no matter what..Go Maddy!!!! Yoi 🎸 Shes the best
Jennifer and Jessica was awesome they help me with my insurance. Best option always
Very pleased with the services provided by Madeline She is super attentive to your needs and goes above and beyond to make sure the customers are happy If you go there choose Madeline to work with she is awesome she’s helped me with my every need and also has a wonderful warm personality:)
I heard of them before but didnt realize how professional they are. Jennifer Garcia took care of me from day one and found an amazing deal for me. Highly reccomended!
Great experience great customer service. Thank you!
Madeline Santana was amazing and helped My family and I with all of our insurance needs it was a great experience with a great conversation to smooth everything out.
Maddy is now one of my most favorite people in this world! I didnt get insurance in over 1 year because I was scared of the rates and with her within 1 hour I was on the road! THANK YOU MADDY ☺️
Best agent EVER!!She was very informative and answered all the questions I had.
Maddy Santana, she was great, it was a pleasure doing business, with people like her. Great customer service, friendly. Great experience.
Working with Maddie was such a breeze, she helped me find the most affordable quote for my mom and made the hassle of insurance shoping so much smoother. If you’re in the KISSIMMEE area in need of a car quote definitely check her out she’s the best 🤪.
Madie is amazingI didnt know what too do about getting insurance she made it quick and easy. I will definitely recommend her services too someone I know
This agency was magnificentMaddy and Jennifer were great representatives of this agencyThey help me resolve my situationPromptly and adequatelyI highly recommend maddy and JenniferFor all your insurance needs
The most carefree process. I love it and for being a returning customer they added roadside to my plan.
STOP! Your search for a policy is over! Real customer service is back with these ladies. Thank you Jessica and Madelaine we appreciate all your help with our mess lol.⭐️⭐️⭐️⭐️⭐️
After all other companies didn’t really help, maddy did an excellent job at accommodating my insurance needs. I appreciate you!
Great customer service, she worked around with my budget and got me a really good deal (mady).
Maddy is the best. Great service and very helpful
Maddy santana was great and very helpful boy she has patience !! She went out her way to help me find the auto insurance i needed !! Plus my parents I can tell she loves what she dose I cant take her enough!! Gby maddy thanks for being so caring and understanding us and you didnt give up hahaha no for real you attention was great!! Guys hit maddy santana for you insurance you wont regret it at all !!
Extraordinary people, totally oriented and focused to help customers. Five stars for Jennifer morales and her amazing team !!
Maddy was super helpful. Excellent customer service.
Matty and Jennifer did a great job and gave us a good quote
We had a wonderful experience and she help us a lot
Jennifer was very helpful definitely would recommend this place to anyone
Maddy and Jennifer are great they do their job well
Went there one evening at 4pm and on the door had a hand written sign ”out for lunch be back in a hour”No specific time just left there guessing and waiting and no one answering the phone obviously.Finally someone came out from the back and removed the sign, we then noticed and went inside to pay. Too bad We need to wait to replace them.
Maddy was great thanks and Jessica very friendly
Very friendly and helpful for my insurance need
Very friendly,helpful, didnt stop looking to please us saved us money, we left satisfied and will be back when our home ins. Is up.
Great low rates, friendly people at the site on OBT in Kissimmee
Best of the best ❤️😍Jennifer,Morales
Do not return calls as promised and never received quote after being told let me work on the quote and call you back
Emelina is the best
Wonderful service, very kind young lady
Maddy, great assistance.
Best service in town.
The nest insurance agency ever
Maddy need a raise ASAP
EXCELLENT SERVICE, GOOD DEAL AND ABOVE ALL ARE ALWAYS AVAILABLE TO HELP
Those who work there are very arrogant 🤦🏽♀️ ...
Excellent treatment. Very good sense of humor. Thanks for your help. Dtbm.
Thank you very much Maddy for your service I recommend them to everyone ... The best price I could find was here
Jennifer Morales is an excellent agent. She helped me in the process of obtaining my insurance. Thanks a thousand !!!
Sheikh is extella insurance treat me your well are the best
Madeline Santana (Maddy) the Insurance Agent of the Estrella Insurance Company is the best agent I have known in my entire life. Excellent service and I try the best I recommend it as the best of the best. Thanks maddy
They answer my questions regardless of anything and very fast a great service that I recommend 100% and treat you like your family.
Excellent attention and personalized advice, the best plans, the best market price, improve any budget, my change was total, in more than 60% savings and the same privileges, super happy for my change of insurer, beginning this 2020 with Good foot, I recommend to my Adviser MADDY SANTANA, the best one, it makes you feel in family, and solves any requirement, do not hesitate to ask for it, thank you!
Jennifer Morales is an excellent professional. And his attitude is really good. And willing to help you. Excellent ...
MaddySantana. I take very servisia and I recommend it to everyone
Very good service!!
The young woman did everything very wellHe guided us very wellShe is excellent
They gave me very good service, they are the best in insurances and they serve the client very well Maddy and Jennifer are the besttt
Good kind professionalism and very good excellent agency
Excellent service and customer service is X and the Insurance agent Jennifer Moralez is the best I give A .X.
Grateful for the service. They treated me really well