AMAZING, QUICK, AND LOVING SERVICE!My mother recently moved to Texas and after having an absolutely horrible experience at a different facility called Integrity Urgent Care, I decided to take here here.They had good reviews, and that’s why I chose to take her here, and now I understand why.From the moment we walked in, the receptionist was so friendly, and we could tell that she truly cared about us.My mother has had high blood pressure in the past, and was very upset about the last clinic we went to (just about 30 minutes prior).But, she was absolutely thrilled with the level of service and professionalism of THIS facility.They immediately took her in and she was there for about an hour while they lovingly checked her vitals, and gave recommendations on what she should do next.Absolutely an A+ experience from start to finish.I highly recommend this place to anyone and everyone looking for great service from a loving and professional staff.

I was looking at all the reviews, because of the ratings I decided to come to this location. Unfortunately, our experience was disappointing. We came in at 4 am, my 19 year old was experiencing pain in lower abdomen. You could clearly see he was in a lot of discomfort. (He was hunch over making grunting noises) Angela, at the front desk, explained the policy that since he was over the age of 18 he needed to fill out his own paperwork. As he began to write he began to struggle as he was concentrating on managing the pain. Through the pain he asked how her evening was, she was quick to complain about the business of the day. Out of concern and trying to support my loved one, (as he was hunched over) I began to help him and ask the front desk if I could continue with helping him, I did it with as much kindness and love, pretty much begging her to allow me to help with the paperwork and Reasured her that I would step out afterwards. She lacked care, mindfulness; she was just unkind and lack empathy, she was more concerned with her power trip then reassuring us that she cared. The patient who was in pain offered more empathy, kindness and patience than the women who was the front desk. I hope Angela, improves her quality of care and understands that if she is not emotionally mature enough to handle her profession, then she should move onto some other career. A simple reassurance that she understood, and that she cared and she would look after him would of greatly improve this experience. Horrible experience and I hope they change how the handle their care.In the end, the boy was fine. I am relieved it was nothing, but if it had been more serious, this experience would have only made it more traumatizing for all. I worked with patients with chronic pain for many years and I understand difficulty with enforcing policies, but because I enjoyed my job and helping others it was not difficult but a pleasure to be kind.

From start to finish, I was very pleased with there service and concern for my sons health. The building is aesthetically pleasing and not like other basic ERs. They have state of the art equipment and Im really happy that includes CT and x-rays. BOTH the NP and Doctor were attentive and listened to my concerns. They were very accommodating and friendly staff. Thank you Signature Care Emergency Center!

Ms Kat was excellent in providing service. (Giving me shots and so friendly) My doctor was great . To the point and got me out just the way I like it The gentleman that took my X-rays was fantastic he help me so much! Could not have done it without him (Once again Thank you so much !!!!

Came here, and from receptionist to the nurses, and from the CT tech to the doc, was nothing short of fantastic. They listened to me, were upfront in regards to what they thought was wrong. Offered me a warm blanket and refreshments. I probably wouldve thought I was more at a hotel if it werent for the fact I was there with a head and neck injury.Huge shout out to:Clinton at the front desk. That dude is a riot (in a professional manner, of course)My nurses, David, Emily, and Kayla. Theyre awesome!Kimberly, Lacey, and especially Alan. He was very helpful in getting me up and down for my CT scan.To Doc Jones. Very transparent and great bedside manners!And last, but not least, to Lauren. This place wouldnt run as well without you.

It was super busy when I came so I was here for a good chunk of hours (at least 4) but the ultrasound tech (Cheri?) was absolutely amazing. She faced the screen so I could see what she was doing and she explained everything! Pointing out my ovaries and certain spots they are looking for and explaining what the colors on the screen mean. She took the time to help me be comfortable.

This place is so good! I was seen promptly and the staff is super nice the Dr addressed my pain as quickly as possible and explained my care and diagnosis!

The team here was very kind and quick to take care of their patients. The wait was not long at all to be seen and taken care of. We are very thankful! Dr. Burton was very informative and attentive to every detail we could provide. The whole team has great bedside manner. The facility is very clean. Definitely recommend for anyone needing to be seen!

This is what I think about when it comes to an ER. Quick to get arena and get out. It’s better than integrity urgent care and Darnell. Highly recommend

They have always treated our family kindly. No matter how big or small our concern is, the staff has always been respectful and caring. Dr. Hemerka tonight was very understanding of my concerns for my child. Our nurse Kayla made sure my son was comfortable with a warm blanket while we waited for test results.

I Just spent less than one hour and 15 minutes in an emergency room with my granddaughter who woke up with a double ear infection. They even gave her the first dose of antibiotic b4 we left! Professional, efficient, knowledgeable and oh guess what..... They put the urgent back in urgent care from start to finish! Hands down the best experience I have had in Killeen since my arrival. Darnell Army medical ought to be ashamed of themselves! Highly recommend this emergency room for military.

They are always professional and nice from check in until you leave. They treat you like you matter. I been here three times and its always top service. Michele, R.N. and Laci, Tech was awesome!

A few minutes after checking in I was already back in the room with a warm blanket. My nurse Kayla was very nice and attentive! Dr.D listened to my concerns and had me out in no time. I would definitely recommend Signature Care.

I love the staff and treatment they give. I like coming here instead of Darnell ER

Signature Care is a easy place to come too! No long lines. Very clean! Great bedside manner! Very excellent staff! All the staff is recommended. Big thanks to Kayla, Kimberly and Scribner!

I was diagnosed with Covid here today 7/18/2021, they did a great job taking care of me and informing me of everything that I needed to know. Caitlin and Kayla were my nurses, super sweet and caring & my doctor was Dr. Burton, seemed very nice and genuinely concerned about my well-being. Overall a great experience, I will be coming back and I would recommend them to anyone needing an urgent care.

They accept Tri care!! I felt so welcomed and taken care of, unlike how I always feel at the hospital on post. I recommend this place to anyone with tricare. Because these people CARE. thank you, kind people. I will make this my #1 place for emergencies from now on.

I am thankful that this clinic is available. I had a gym accident at 10:30pm last night. I was dreading going to the Er. We found this clinic and was glad I chose to go here instead. The attending Physician, Dr. Eric Iheme and the staff were incredibly supportive and took very good care of me. The service and help went so much faster than going to the ER. They gave me everything I needed to tend to my injured leg. I was incredibly overwhelmed and emotional and they put me at ease. I highly recommend this clinic. You wont be disappointed giving them your business. Will return here if I need to in the future.

Doctors an nurses in the back are great! It was the women in the front of the waiting room. She was complete an utter rude an very unprofessional. Was not only ugly to me an other customers but very ugly to my husband who had to go back up there because she kept on hanging up on us.She even have the audacity to go in the back where my husband could hear her and say that he was being rude and that she was going to ask him to leave. The nice doctor pulled him in the back and he explained what happened and he had to apologize for that woman’s ugly manners.

Wait time was short compared to a hospital emergency room. The lady at the front desk was helpful and pleasant. Our nurse, Jamie, was very patient and listened. Did not feel rushed at all. Dr. Jones was great! Bedside manner was great. He allowed my son to explain his pain and was very patient. We got everything taken care of and left feeling assured.

Super quick to get you in the back, I had vitals & labs all done within 20mins of arriving! The nurses are wonderful as well as the dr, total different experience from the other hospitals around here. Its also super clean & sanitized!

They was fast with getting my son back and went right into treating him. It was great service! They answered all my questions and made sure I understood what was going on with him. I will definitely use signature care with all my urgent care needs.

They were quick and very nice. Always told me what they were doing and why that way i was always updated. Definitely recommend.

It was a busy night but they were very attentive and took great care of me. Dr. Hermaka, nurse Kayla, Angela and Dorie were all very accommodating and friendly. They explained and answered all my questions clearly. Would definitely recommend for anyone

Jaime took great care of me and answered any questions I had, which was a lot. Kenneth gave me the best IV I’ve ever gotten and it was over in a breeze. Dr. Jones was on top of everything as well. This was a great experience, everyone was so kind and I would definitely recommend them to anyone!

Great place! Nice and clean, Very fast and friendly service, will definitely recommend this place. This will be my go to place for any medical emergency needs.

Excellent attention, I arrived at 10:09 in the lobby and at 10:15 the Nurse was taking my vitals. Very professional and concerned about offering the best quality of service. I congratulate all the staff, and I am glad to have come to this place. I highly recommend it. God bless you all.

Amazing experience here! The doctor and staff was amazing! In and out. Loved how much they cared. Stephanie was Amazing.

Brought husband in after dropping a 50lb weight on his foot. The entire staff from the front desk to everyone in his care was professional, courteous, caring, and attentive to our needs. If you absolutely MUST make a trip to the ER, Signature Care is where you want to come. Facility was nice and clean as well.

Thank you to the ladies at the front desk jump into action and was nice welcoming and thank you to Nurse David, Nurse Kimberly and you the Doctor Hasegawa took care of my friend. So welcoming and the patient care above and beyond. Thank you Team for showing there Are still people who do it for the patients and to make their love one welcoming. Don’t ever lose that Team Night Shift always rock why I stay on 3rd shift

The staff was great. Kirby was very helpful and descriptive. Jamie was very thoughtful and considerate. Brenda and Kim were amazing as well. Overall, they ensured our needs were met and answered any questions and concerns we had.

Brought our daughter in to be seen, the nurse Michelle was very sweet and doctor was very patient and informative. Our whole experience was smooth and amazing!

Dr.Henderson and the RN nurse Michele did an excellent job taking care of my husband. The service was excellent and they immediately took care of his pain within 10 minutes of walking through the door. I would recommend anyone coming here to be seen.

Great, staff really clean facility. I highly recommend for medical needs. Dr. Caroline was very helpful and the nurse Kayla, was very attentive. Registration, Charlotte was pleasant as well.

Everyone was very nice and welcoming. I was able to get all the answers to the questions I had. I definitely recommend coming here!

Brought my daughter here&everyone was so sweet & kind! It’s so clean & tidy as well ! The receptionist was super sweet & the nurse practitioner was VERY thorough which I appreciated ! Thai in radiology & nurses Kat& Michelle were awesome as well& took care of us ! We were also offered a warm blanket & an array of drinks. Will ABSOLUTELY come back !

They are so nice and speedy...Kayla was my nurse super sweet and I made her laugh. Anytime I can avoid the hospital I come here. I love this place!!!!!

Taking my little guy to the ER was the very last thing I wanted to do but due to “boys being boys” he got a bug stuck in his ear and we had to go in. RN Susan was amazing with him. He was very scared and she made him feel calm and safe. The staff was amazing all the way from the front desk to the Dr. Not once did they make us feel uncomfortable. The whole process was fast without being rushed and they offered my littles some snacks and stickers to help them feel better. This location will be our go to from now on.

Great service, seen right away, and treated with care and respect. Dr Rose, Jamie, & Angela took great, prompt care of me. From check in, you can feel the difference the caring attitudes and it carries through the entire building. I brought my tablet, phones, and headphones ready for a lengthy stay and didnt even get a chance to listen to one song. Definitely leading by example.

They were very friendly, they also understood my pain level and treated me accordingly. I would definitely recommend this urgent care if youre seeking valuable health care.They are efficient, clean, and most of all their care and customer service is amazing. I felt secured and in great hands. Thank you Jamie and Angela for being amazing help to the physician Rankin, for being very understanding and helpful and reassured me i will get better.

My poor son waited 4 hrs to be seen at Seton hospital. We walked out and came here and waited not even 10 minutes. I definitely recommend coming here. The staff was so kind and helpful. Thank you Dr. Hemerka. And thank you to the rest of the crew Kayla, Carl, Angela, Dorie and Jason.

I went in for severe abdominal pain, they got me in check my vitals and help alleviate my pain while doing further testing. A nurse was able to take my blood with ease and testing went smooth as well. Everyone that assisted me was very nice and caring and I will definitely come back if need be because of how well everyone assisted me and did not denied the fact I am in severe pain.

Went to the ER for a knee injury and I was seen right away. The receptionist, nurses (Lauren, Jasmine and Teresa), radiology tech and the doctor were all amazing, friendly and very caring. I was in and out right away. Definitely would recommend coming here than any other ER around.

The staff at Signature Care Emergency Center makes is very nice and they are very attentive to your needs. The staff listens to you and is very thorough. The physician that is on duty really cares and will rule out any thing that is possibly wrong with you.There is not a long wait. I was there through two shift changes from overnight to early morning and everyone made sure that I was comfortable and did not need anything. I highly recommend Signature Care Emergency Center because me, my husband and three children have been seen here and have had nothing but positive experiences. Signature Care Emergency Center is one of the best Emergency centers that I have been to in Central Texas and I have lived in this area for over 11 years.

This place was amazing way better than on base care. They attended to my daughter needs, had snacks, and even gave her a bear to help soothe her. The staff i encountered are beyond nice and would definitely recommend this place to anybody.

Seen very quickly and taken care of, experience was very pleasant. Dr. Hemerka, Kayla, Carl & Angela were all very nice and efficient. In and out, highly recommend.

Nurses and doctor have been amazing and helpful. Kimberly helped ease the stress and anxiety of an injection. The lady at the front desk made check in less stressful. Thank yall so much for your help.

Brought my dad here yesterday as he was seen three times at another local hospital ER and sent home feeling just as bad. Dr. Hasegawa, Katherine, Thai and Jacob did an awesome job taking care of him, going above and beyond. Night shift with John RN also was superb. My folks were so surprised at how kind and thorough the care was.

10/10 would recommend this place. This is my second time coming here. Each time the staff was pleasant, friendly, fast and caring. What’s awesome about this place is that they only charge you if you have treatment done. You don’t feel like they are doing whatever they can just to charge you. First visit here, I was charged $175 which I thought was very affordable for someone without insurance. I was happy to pay that lol..today they didn’t charge me anything. The doctor literally told me I just needed to let what was happening run it’s course. I appreciate that because a lot of places would have done a “treatment” just to charge me. Also, he was 100% right because I’m feeling better. Go here!

Friendly service, professional, even had snacks for after treatment. Will definitely go here again if need be!

Signature Care and the staff were amazing!!! Ms. Emily, Ms. Angela, and Dr. Jones made us feel more than comfortable ....WE WERE FAMILY!!!! Our son was crying and once he got with them he was all smiles!!!! It was like he wasn’t even sick. Our baby even got a Signature Bear💙💙💙 Thank you for hearing our concerns and for taking care of our baby as your own.

The lady at the front desk in the mornings is so nice and welcoming, the nurses and doctors were great they gave me a warm blanket right off the bat and kept me well informed throughout my entire visit. This is now my go to for ER needs!

Didn’t have to wait too long, took my symptoms seriously instead of brushing them off. Clean facility, professional. Great service too.

I came in for 2 tests and I must say the staff was amazing!!! Emily was the nurse that took great care of me. She ensured that I had a warm blanket, water, and offered me snacks. My provider was Dr. Kirby and he was amazing as well. I love this place and I’ll be combing back for my future healthcare needs.

I love this place ! I always come here ! They are so quick and friendly. Ive never had a bad experience here in general. They are patient and listen to every detail. Thank you marylu, Brenda, and Rose! I appreciate my visit today and always have !

I was in so much pain when I got there and they got me right back and took really great care of me from start to finish! Angela took care of all my paperwork because I was in so much pain I could only hand her my ID and insurance card. Kim, John, Emily and my X-ray tech Kevin were amazing, caring and compassionate. They knew I was hurting and did everything they could to take care of me. Dr Rankin was very kind and has a great bedside manner. And the amount of time it took to get taken care of was great and minimal, which when you are in pain makes it so much better! Not that I want to ever need to come back, but if I do I hope I get this fantastic team!

Staff was nice and helpful. I hate needles and got a shot from Kimberly. She made it much easier to deal with. 5/5

Such an amazing place all the staff are super nice and very caring, they are the true definition of emergency care 😌 they took such good care of my mom thank you Signature care for all you do❤

I came in tonight with a thumb laceration. I have received nothing but the absolute best care from Dr. Jones nurse Emily and Brenda and radiology Carl. I would highly recommend coming here for any problems that you may have. In the first few minutes that I was placed into my room I was offered a nice warm blanket I’m cold bottle of water and the staff was so friendly and amazing. We cracked jokes together and i forgot all about my pain!

I was seen today by Doctor Henderson and Nurse Emily. The doctor was fast and clear with his diagnosis and had an answer immediately after my question. Once he left and the nurses came in, Nurse Emily gladly answered all of my questions even when I asked them multiple times to confirm.

The staff are always very friendly. And their service is top notch. I highly recommend this facility for any emergency needs

I was seen in a quick and efficient manner. The staff was very pleasant from start to finish. I was well taken care of and was thoroughly checked to make sure that everything was okay. Dr. Hasagawa, Thai, Michelle, Emily, and Maci made sure that I was comfortable and were very kind to me during my visit here.

I went in because I had been feeling very ill for the past 4 days and was very concerned. I felt weak, had no appetite, etc.Then I mentioned that I was having body aches and after I said that it seemed like everyones attitude towards me changed. Almost seemed like they didnt want to treat me because they thought I was trying to score painkillers or something. Im starting a new job tomorrow and I was trying to avoid having to call in on my first day. I dont have any interest in getting high. But sure lets assume the motives of your patients instead of trying to treat them.So they swabbed me for COVID, results negative. No surprise there since Im fully vaxxed. And sent me on my way.They treated me for nothing, Im still sick. Oh, but they were nice enough to charge me $750 for all their efforts.

Fast service all the through. Very helpful staff. Kayla was amazing!! So was mike

Nice people, very clean rooms. Didnt have to wait for service.

Kayla was an amazing nurse. Care was easy and service was great

Dr Henderson, Emily, Kayla,Mike and Stephanie took awesome care of me and I was in and out of the emergency room within the hour! Exceptional service especially for an ER!

My care team took great care of me! So nice and caring and really took the time to cure my earache. Thank yall so much! My nurse Jamie was the best! Checking on me and making sure I was taking care of.

Dr hasegawa, Chris and Emily were amazing and good to my kiddo. They got us taken care of in a timely manner.

Luis, Lacey, Petra, and Dr. Henderson were wonderful. Service was fast and they were so nice, caring and thorough. Briana at the front desk was great as well. I would definitely return and I highly recommend this place!

Really great staff possibly the best and most respectful staff I’ve seen at an ER in the middle of the night. Nurses are very knowledgeable and knew exactly what they were doing.

This place took FOUR HOURS to test me for COVID. Nobody was around to help or answer questions. They are unorganized and very unprofessional. Go elsewhere. I trusted the five stars and it led me down the wrong road.

Love this place so much. The staff is friendly and caring. Much recommended.

Dr.John Rankin and his team were absolutely amazing and very nice. They definitely were caring with taking care of my injury. Definitely recommend coming here.

. Staff was amazing . They really took care of me and made sure I was good to the very end of my stay. From Angela checking me in, and my nurse Jaime . Loved Dr. rose she was amazing. Highly recommend

Best ER I ever been. Dr. Hemerka, nurse Lauren, tech Mike, even Radilogyst Melinda all of them go beyond their job to make save and trusting on what they do for us.

From the moment I walked in, I was greeted warmly at the desk by the receptionist. She was amazing and I didn’t feel rushed at all. Once I was called back, they all were very thorough and I so appreciated that. Dr. Hemerka was an marvelous! I was not rushed, I felt comfortable and safe. My pain was managed and he and his team of wonderful doctors and nurses did an incredible job! I valued the patience, skills and kindness of them all, especially Dr. Hemerka!Thank you to all signature care personnel for all you do! Stay well and safe.

My wife has been in severe pain from a tooth decay and the dentist couldnt fit her in so I decided to take her here, within minutes she was taken care of, and given really amazing medical care. Even the nurse helped our son who was dying of hunger and gave him a treat. I would really like to thank you at this center for helping my wife, its been hard on us here and showing us compassion and being nice was really grateful. We will definitely be using this for our emergency room while stationed here.

It was nice and pretty fast compared to other places. The service was great and the nurses were very nice. 5 stars all the way

No ER visit is fun but the staff at this location are absolutely amazing. Dr Rose and her staff took very good care of me and were extremely patient and very compassionate. I was in and out very quickly and if I ever need urgent care again- I will go out of my way to be their customer.

Quick, friendly and answered all my questions! Thank you guys so much, will definitely come back but hopefully I won’t need to! Lol

10/10 would recommend they are very Courteous and professional. Shout out to Charlotte for being very kind to me

This place is amazing they always take great care of me and my wife! Highly recommended! Christina was very helpful!

I’ve came here 3 times during my recent move to Texas and tonight was more on a serious note. As usual the staff delivered-from the receptionist to the nurses. Thank you John, Emily, and Lacey. It’s nice knowing that they’re going to take what I’m saying and how I’m feeling seriously. Every time! Although, I rather not have to roll out of bed for an emergency, if I do it’s def going to be here as they def always do their best and very good staff. Thank you.

Fast and friendly! Got my hand taken care of quickly

Best care Hands down .Kayla was an awesome nurse Thank you Dr.Desai

The wait here is horrible! Brought my daughter for an ear ache and waited 3 plus hours between the car and in the office.

Staff was friendly and took great care of me suggested to anybody who needs to get some Care by doctors.. so thank you for my nerves Kaylin and for the pharmacist and thank you to all the doctors and nurses that took care of me . And thank you radiology Carl for taking care of me

They took really good care of me and actually acted like they cared I had a great experience will come back if I ever have any issues.

The whole staff was attentive. Nurse Jaime was excellent and comforting as I made it aware I was a “whimp” with needles. Dr. Henderson was also spot on.I was not misdiagnosed like a different urgent care laterally. Will highly recommend them.

They got a great team here. Kayla and Dr. Hemerka provided great service.

Very great place if you don’t like hospitals quick I was in and out plus my nurses Jamie and Mike was awesome and took great care of me.

I took my wife and she was immediately dressed with a warm blanket, and received cold water. She was able to joke and laugh with the nurses and doctors because they were just that nice. I recommend this building 100% more than Carl R. Darnall Medical Center on FortHood.

I must say the staff was amazing!!! Jamie was the nurse that took great care of me. This place is awesome very in depth and respectful and I’ll be combing back for my future healthcare needs.

Signature Care provides timely, efficient, and kind care. The nurses, techs, and doctors are always very friendly and make sure that your concerns are listened to and taken care of well. I definitely recommend them.

Nurse Kat was super nice offered me a blanket water juice she said anything you need to be comfortable! Dr rose was super pleasant and the front desk took care of my paper work fast I was in and out in no time thanks guys ♥️

They place is awesome to take your self there or your child i love them they are great an they take good care of you

Saludos! For my first time coming to an Emergency room in Killeen, it has been the best. Even more, during this pandemic.The staff :Nurse: Theresa/ MaryLouER Technician: JacobPhysician: Dr. ChukwumaFacility Manager: AliaRadiology Technician: Thai.They all made an excellent job to keep everything cleaned, professional and awesome customer service. Didn’t had to wait. Really caring with consideration in what the patient came in for. Really great team effort. Best emergency center ever. Don’t hesitate to come here for care. Keep the good job, guys!

The night staff from Sunday 3/29 and Monday 3/29 are carrying this review. I was kept for observation overnight and kept comfortable. The staff continued to keep me pain free until they could secure a hospital bed and a surgeon. They transferred me straight to a hospital room. This facility allows you to avoid the worst parts of an emergency and streamline care into an outcome. I’m not sure I could write the same review had I taken the traditional route for gallbladder removal. Transferring from here meant CT scans and ultrasounds went with me. I was cleared for Covid and even sent with an EKG. Upon arrival, the hospital required no further testing. They went by the same pain set up as Signature. All I had to do was wait on surgery. It was such a relief.Nurse Jamie went above and beyond on my first night and cared for me not just as a patient but as a friend. Doctor J wasn’t condescending and day staff would do well to take notes from him.When I had to return on the night of 3/29 my ER tech, Kimberly was very helpful and ensured the best comfort. The male nurse was good for a laugh.I could hear the doctor calling places to set up my transportation to an available surgeon.The line of communication was open. I was always attended to promptly and frequently updated by night staff.I’ll never take a traditional emergency room route again.

Very professional, and I was taken care of right away. Thanks for all you do Elsbecker, Kayla, Dorie, and Angela. ❤️