Id give less stars if I could. Thrifty left us stranded on the side of the highway for 3 hours after our rental got a flat tire. They had said it would take an hour for a tow truck (that was 15 min away) and a new car waiting. Well after waiting 3 hours, the rental place was closed, so we were left without a car. They have no customer service and keep transferring us back and forth between disbatch and customer service. No one knows how to get anything done.

Terrible. Never ever ever renting from this company again!!!! Don’t say I did not warn you!!!! I made reservations 3 months ago. Waiting on a 2 hour line and they yell that they have no cars and it will take about 2-3 hrs to get a car or we can just return tomorrow!!!!!!!! This is insane. An Uber right now to my location is $145 and I would need to Uber back in the morning?!?!?! Never ever again!!!! What’s funny is that before they yelled it out they had 5 police officers come around. This means they probably do it often and they know people get angry. A lady said one of the officers told her this happens often.

I received a wonderful car and great help from the desk employees when I changed my reservation. However when I dropped off my car I inadvertently left my toll transponder attached to the windshield. I dropped it off late one night and by the time I realized early the next morning when I had done, the car had already been rented out and my transponder was still in it along with an insulated cup. Im not quite sure why they rented it out without clearing it properly. I had to deactivate my transponder, which had been used by the current renter at 7:30 that morning, 100 miles away. I realize it was my fault for leaving it, but surely they could have cleared the car before renting it again. Now Im forced to buy another transponder and hassle withactivating it etc.

Prepaid reservation was not honored. I was told I would be put on a wait list for a car I reserved and paid for a week earlier. I missed an important meeting that might have cost me alot of money. The manager was zero help. I wish I could give a negative score. Thrifty rental co. should be put out of business.

Worst experience I have ever had with any company to date. Despite reserving two months prior and re confirming an hour before arrival they had zero cars to rent and horrible customer service from the beginning of the conversation at this location. Avis was great and took care of us, despite no reservation.

Poor communication not friendly or helpful

Easy, friendly service. All of the rental car companies are in same area in Key West airport. No hassle, car was clean and full of gas. Will use again!

It was a grate experience the staff was very helpful and very kind would recommend anyone to and from this place five stars in my book

Luxury vehicle is not a Toyota Avalon! Extra charge for additional driver. Couldnt cancel rental and put under other name because it was booked through third party website. Vehicle we finally got after mentioning Toyota isnt luxury was nice. Had to ask though. Only one key given. Vehicle in demonstration mode and talked the whole time. Obnoxious.

GARBAGED, IF YOU RENT HERE, MAKE SURE TO CHECK YOUR RECEIPTS BECAUSE THE TELLERS HERE ARENT INFORMATIVE,

Worst rental store I have ever rented !!!Run!First they were promised a car of a category and delivered a lower category. Then I was charged $ 300 for a key that was delivered to the counter.Orlando Airport.

After booking a compact car through Economy CarRental, Thrifty Car Rental in Key West Airport only gave us one economy car, a Toyota Yaris. They said it was Compact with them, the car had 4 doors.The lady was extremely rude and angry and wanted to get rid of us.Since we had already booked our car, we had to take the car, but we had to pay the full compact.According to Thiftys booking page in Key West, Compact would be a Nissan Versa.Thifty managers shouldnt be offered so little customer service and a non-fulfillment of a contract by an employee.It is not good for business.