I have used this company as my heating and cooling for over 30 years. Wednesday we called to have them do a service check and it was reported we needed a new fan. I called Thursday and left a message as no one had answered or returned my call about this part. Friday I called again and was told it was $692 and it had already been ordered without my consent. I did not want this part nor did I consent to this payment amount. Saturday I called to discuss canceling this order as I was not willing to pay that and again had to leave a message. I got called back by the service representative saying I was in charge for this cost despite my lack of consent to order it. When I messaged the owner about this, I got messaged back with insults and rude comments and told I would be paying for this. If he had responded with kindness and professionalism, I might have been willing to work with him. However, after being treated with zero professionalism or decency, I’ll be finding someone else to work with. Incredibly rude and inconsiderate.

Dealing with Schnaare has been difficult, expensive and frustrating. A horrible experience.In July 2020 they installed an oversized, low-level Lennox heating and A/C system that never worked properly. Very noisy, and shut down without warning but repeatedly in very cold weather. After numerous requests for correction they blamed me selecting the oversized system, which I very decidedly did not. I relied on their expertise, but now believe they recommended the oversized unit to maximize their profit. Cost was $7700.After repeated complaints and ineffective repairs they stopped returning my calls. Completely frustrated, I contacted Lee Mechanical, a competing Lennox dealer. In June 2021 I contracted with Lee to install a complete top-of-the line Lennox system including the premium thermostat Schnaare never mentioned and did not supply. It cost me (another) $9200, a large expense I could ill-afford, but well worth it to be done with Schnaare..Lees installation and follow-up has been superb. The system is so quiet I hardly know it is working. Furnace and A/C efficiency numbers are far better than the low-line equipment Schnaare supplied.Based on this experience my recommendation is to stay as far away as possible from Schnaare.

The entire team is so easy to work with and so helpful! We had an issue with our A/C unit leaving us in 87 degrees in our house with our two small children. Jason made it a priority to schedule us as soon as possible. Xavier showed promptly and professional. He quickly found the issue and resolved our problem! Thank you so much to the entire team! Wed never work with anyone else when you make doing business such a wonderful experience!

Furnace broke...the tech came out and went above and beyond for me..he was so nice it made me super comfortable...they even kept me posted on their ETA via text message which was great!!! We needed a new motor for my 1985 furnace which he found and ordered and will be in first thing in the morning..great people..will definitely use again and would recommend to anyone.

These guys are awesome

Good tech. Deplorable customer service. Every appointment was at least four hours late with no phone call. I had to call them...and leave a message. Rarely do they answer the phone. Your better off going with another outfit if you value your time.

Excellent customer service! Technician Jeff was a stand up guy. Got here in a timely manner good price, good customer service.

Was on time, clean and freindly at a great price for everything they did.

Almost immediate response time. Great experience. Thank you.

Tech listened to my problem. Gave me good info Did the job right first time at fair price

Great service, fair prices, very prompt.

Excellent services fast response time..