I called this company because they are listed on Goodmen repair warranty website. I called them Sunday evening and explained we had a repair company come out and wanted to charge us $800 for parts & labor so I decided to call a company listed within our warranty. I told them what the previous company said needed repaired and explained I’d like to use the parts warranty. They said no problem, we’ll call you in the morning with a quote. I thought great!Well they called and said it would be $950 for a part that wasn’t even broken. They wanted to replace our whole compressor when I told them exactly what needed to be replaced via the previous company and I asked if the compressor and capacitor were the same thing and they said YES. I called a different company just to be sure and they said that is the craziest thing they’ve ever heard and came out within a hour and replaced the capacitor for $50! Then I contacted this company and they shamed me for not calling back. I gave this company a chance to provide me with good honest service and they failed. What blows my mind is I told them the previous company didn’t say anything about a compressor.. and asked is the compressor and capacitor the same thing I asked.. and they said YES. Then for them to shame me for not answering my phone is crazy. I gave you all the correct information and it’s not my fault you didn’t listen. Why would I call a company back who did that..
Great and reliable service. Always answers the phone and is out to the house quickly. Professional and does a good job and explains well what the issues are. Does not up charge or oversell.
Absolutely fantastic job!Our a/c condenser died on the hottest day of the year - instead of just replacing the part, they recommend the entire unit replacement for just $200 more! They are excellent to work with and did a phenomenal job... You cant even tell they were here!Thanks guys, and great job!!
I started using their services since 2007, and since then they are always here on time whenever I need them.I am moving a lot and have moved 8 times for the last 8 years and everytime I call them to inspect the A/C before moving they always give me an honest opinion that has saved me a lot of money.All the staff that I dealt with and their Manager are very knowledgeable, friendly, always straight to the point and as for the cost they are more than reasonable.Thanks 5 Star A/C team for your perfect services.HH