I was met promptly at the service door by Camille McClain, Service Advisor. She was able to get my car in for service right away, arrange transportation home for me. After service was completed later in the day I was able to pay over the phone and my car was delivered back to my home in perfect shape. I work from home, so this service allowed me not to miss any time from work. Great customer service and so appreciated.

Bobby Jenkins is always great! Professional, kind, patient, direct and makes you feel at home. I will ALWAYS have him as my service provider

Bobby has been and will continue to be my service representative because he is prompt, concise, honest, and efficient. He is thorough in explaining the problem, solution, and cost, always making sure I am aware of the details and choices.The only complaint I have is that following our transaction, other personnel from Cable Dahmer call my phone while using Bobbys telephone line and name which implies it is Bobby calling me personally. I find out it is not Bobby at all, but another sales person using that line to attract me into thinking I need to answer the phone promptly for some information not discussed earlier. It is FALSE attempt at using Bobbys line for such purpose and I dislike it tremendously and request you discontinue the process immediately. It is not up to your professional standards and quality.

The staff at this dealership are all AMAZING, from sales to finance to parts ordering. They provided the best car buying and customer service experience that I have ever had.Always communicating where they were in the process, asking if I needed anything, even bought my lunch as my transaction took a bit longer :). I feel like I gained new family members!!

I brought my truck in for an emergency repair while I was on travel to Kansas City. The service advisor was amazing and got my truck in and fixed in a couple of hours. They even let me use a courtesy vehicle while they were repairing my truck so I didn’t have to miss my daughter’s soccer game which is the reason I travelled to KC in the first place. Top notch service!

Great experience once I made it to the service bay! It wasnt them, it was me!Bobby J. really went out of his way to make sure that I knew what was happening with my car every step of the way. The man came in on his day off to call me and talk to me about the repairs my car needed. Not many places have employees like that!I really appreciate the honesty and transparency that this dealership offers. No one tried to upsell me and tell me my car needed repairs that it really didnt. It was nice!10/10 will recommend to anyone and a shout out to Bobby J. for just being awesome!

I was treated with respect the entire time. My salesman John Greenquist is amazing.

I refused to buy my 2020 Sierra AT4 from Cable-Dahmer until I could walk through their service department. I wanted to see if their service personnel were welcoming, friendly, maybe even happy, and actually go out of their way to make the customer feel valued.I can tell you now, 20 months later I do not regret my decision one bit! Their service dept is Triple A and they take great care of their customers. Not only me, but when Im waiting I watch/listen to them interact with other customers (stalker alert ha) and they all do a top notch job! Theyre ALL great, but Tim Rickle is my guy! I feel like Tim goes out if his way to make sure I always have a positive experience, hes professional, a straight shooter, fantastic follow up, and makes me feel like a valued GMC customer!!I would highly recommend purchasing your vehicle at Cable Dahmer purely due to the after the sale support!!

I had a tire replaced last Friday. They came and picked up my vehicle, I asked for the old tire back. They returned my vehicle, and when I went to take the tire out of the back, the hatch didnt work. It is stuck closed. What now?UPDATE: Early Friday morning, I got a text saying the service valet had been cancelled. Nothing else.I IMed with CD through their website later that morning. I was then told that the service had been moved (no explanation) and that I would be hearing from the service department soon to reschedule. To reschedule the repair necessary because of CD. That was three days ago, I havent heard anything since.

My service guy Tim, is dynamic! I once had my tires rotated on my wifes car and noticed a nail in on of them three days later, I called Tim, he said bring it in and theyll get it taken care of. No charge! I even take back my old 2004 GMC there for oil change and service work and they treat it too like a new vehicle especially with a car wash after the oil change. I fully recommend the service at Cable Dahmer

They are very good. We have always had a good experience with them. Tim is a wonderful service manager. He is very easy to work with. We will definitely go back to them.

Got great value for my trade... Mike did me good on the numbers... all over I felt like they want me to buy a truck and was willing to make it work... it was easy... I brought all my marbles and so did the guys at the dealer... Thanks to Jamie Mike and Luis and their team Im driving a nice 2021 Denali 2500 today... I will definitely call them 1st for my vehicle shopping next time...

If you’re looking to buy a new car, more than likely a used car too, you need to ask for Quintin. From the moment I was introduced to Quintin, I felt at ease and knew this would be a transparent and smooth process. Quintin is patient, kind, knowledgeable and extremely personable. He was easy to talk to, a great listener, and made sure that all my wants and needs were met, while still making sure he was doing the best of his job too.Quintin, thank you and I look forward to working with you in the future!

Service department made sure I had a vehicle to drive and I trusted them to me sure whatever work needed to be completed was done correctly. Highly recommend

My appointment was timely and professional. I was given good information on all situations involving my Terrain. The recall situation was also taken care of. The replacement of the catalytic converter was take care of also. Im pleased with how I was treated and would recommend Cable Dahmer to others for repairs.

Always very satisfied with the service we receive from This dealership. Makes me want to continue to go there because the people are so genuine. Randy

We were able to get an appointment within 24 hours of calling about our air conditioner. We received a rental car and our car was fixed by the end of the day. All was done with great customer service.

I appreciate the patience given to examining my Verano in determining the repairs needed. I enjoy driving it to the many jobs I do as a Usher for events. Thanks for caring. Bob, you’re doing a wonderful job as Service Manager.

I took my vehicle in to get the oil changed and tires rotated, the service was excellent, and it didnt take long.

Bought a 2021 GMC Sierra 1500 AT4 Jacob Lester (Salesperson) Chris Woomer (finance) and Terry (sales manager) made sure i had a great experience would definitely recommend all of them to help you with your next vehicle purchase.

Tim was fantastic and I love that you all brought me my car and took my loaner…huge help!!

It started when I needed nitrogen in one tire, so I stopped by and as always Tim was outstanding, I also asked if they could do the oil change since it was due. Tim took care of it and got me on my way. Very GOOD experience.

Oil change plus replacement of lost key fob. Arranged for me to pick up out of stock fob at Cable -Dahmer Chevrolet down the street. Justin, the parts guy there was super also. Service person in C-D GMC service bay was dealing with multiple customer issues that day and kept her cool and her sense of humor durung the whole period I was there. She is definitely a service person Id want on my team. Stellar.

Cable Dahmer did a great job! We basically made the deal over the phone due to me working out of town. When I arrived to pick up the new truck, all the addons were completed and all we had to do was sign the paperwork and roll out.

Very nice facility. Customer service was excellent. I didn’t purchase my car from you but I plan to continue to service it with you.

Basic oil change, but discussed other issues and scheduled return trip to address. Got vehicle washed as well. Nice touch.

Service Tect did not fix the problem. Paid $1000,00 and the same issues came out of the shop. Will never use this dealership and will not recommend to any one.

I really enjoyed my experience at Cable Dahmer. My sales representative Charles Carter really worked to make sure that I was satisfied with the vehicle and I am loving my vehicle. I recommend him to my family and friends.

Quinton was a great salesperson and Paul was awesome in finance. They both took the time to listen to me and give me everything that I asked for or wanted. Definitely a much better experience than what I had at Robert Brogden GMC in Olathe earlier in the week. Very positive and upbeat atmosphere, all about helping the customer.

The Cable Dahmer team of Michael Guthrie and Terry Adams was a pleasure to work with. We were shown the Buick Envision Essence. The vehicle is even more than what we expected. The drivers assist makes you a more aware driver and feel safer in the vehicle. We highly recommend this option along with AWD and the moon roof. Our finance person Paul Sargent was a wealth of information about what choices we were offered. We like the fact that by taking all the packages we are covered for bumper to bumper without worrying about any costly repairs. We even get free oil changes. We have also special ordered a 2022 GMC Sierra 3500 HD Denali pickup. The newly redesigned Buick Envision has made this vehicle a truly beautiful SUV/Crossover. The ambient lightening in the interior along with the heads up display plus the entire dashboard to include the infotainment center and Bose Stereo System makes the Envision a luxury vehicle. It’s even more than we Envisioned (a little pun intended). We highly recommend Cable Dahmer for anyone in the market to purchase a new vehicle. A special shout out to all (3) of these men that was a part in virtually changing our lives. The last 11/2 years during Covid along with other things happening in our lives, purchasing new vehicles has truly changed us for the better. Thanks guys! God Bless.

It started off well with great communication so I knew what to expect when I got there so there werent any surprises. Concierge was knowledgeable and courteous. I received a ride home and then my vehicle was delivered back to my house. Great Service!

Christian Hudson went above and beyond to make our experience purchasing a vehicle very enjoyable. He was extremely knowledgeable and answered every question we had. I would definitely recommend Christian and Cable Dahmer Buick GMC of Kansas City to anyone looking to purchase a vehicle.

I appreciate my salesman, Christian Hudson. He was very kind and on top of the process!He was very professional, courteous and full of knowledge about the vehicle, etc. I would recommend buying a vehicle from Christian! He was excited as I was about my new purchase! I enjoyed the experience! Thank you!

Went for an oil change and my tech Dayne noticed that someone tried to saw off my catalytic converter, he referred me to a muffler shop and checked to make sure I got an appt. Thanks for the great service and going above and beyond!!

I had a noise coming from the front left side of my truck, Sierra SLT, and they were able to identify it and resolve it along with other services within just a few hours. Great job, Cable Dahmer!

Bobby is always amazing and ensures that we are completely satisfied before we drive off.

Bobby couldnt have been nicer. Great experience!

Although my wait was exceptionally long (5hrs) the staff were polite.

Gary in parts was outstanding and customer service was also outstanding.Appreciate all the help on answering all my questions.

I’m not a fan of the whole car buying experience. But Sterling was a pleasure to dela with. And our F& I person was very informative. All in all good experience.

Very quick service. Tim, my service representative, was very congenial and helpful. He answered all my questions to my satisfaction.

Thank You for the Great Service!-Vincent Guerra

My Buick Regal needed maintenance. Numerous issues. I made my appointment and arrived on time to the Cable Dahmer service department. Service professional, Tim Rickel (whom Ive dealt with on prior occasions) assisted me. My vehicle repair needs were diagnosed. Tim informed me for approval. The repair was completed in a timely fashion. I retrieved my Regal at the designated time. A respectful experience.

Mike Guthrie was courteous, informative on all aspects of car, and financing.I would recommend Mike to anyone who is looking for a car.

Mike was very professional, knowledgeable and friendly. He was very helpful but not salesman pushy. I wanted to make sure I bought a vehicle through him. Found another vehicle and asked him to work the deal from the other dealership. I felt like my neighbor was working with me. I have also had one issue with the car and he moved quickly to resolve it. I know I can contact him with issues and it wasnt just the sale he will continue to help me. I will definitely recommend Mike.

Went to see a car we found online. We were offered to view the car from the inside, but he had us waiting outside for 25 minutes and never came back. Not great customer service.

The slogan at this place is, Your hole is our goal! Unbelievable how bad they tried to rip off my brother. Dont trust them with your credit either, they will run it 10 times for a loan they know they cant get approved. No bank in their right mind would finance a vehicle marked up 25k over MSRP.

No waiting. Started working on it immediately and were finished in time predicted.

Quite possibly the best auto service experience in 40+ years of car ownership. They are extremely service oriented, flexible and their prices are reasonable. Highly recommended!!

I bought a car from here a few years ago. I have asked them to stop calling me. They seriously call me all the time trying to get me in for service or upgrading or adding features.I will never buy a car from them again. I told them to throw my folder away and they keep passing it to new employees. This is a call center, not a car dealership. Go to a Toyota Dealership. I never had issues with them.

The work thay do is exolint very friendly keep you informed on whats going on and cost is responsible

Tim was great; he even called me back 5 minutes after I dropped off my truck to tell me they could install the Tanaka replacement air-bag that was on recall. And they were able to get that done in addition to the work I requested and still have it ready at the originally scheduled time.

I’m always happy to come to the service department because they take good care of their customers!

I like the courtesy and professionalism that they displayed to me and I also like the fast service, them washing my truck and letting me know what all needed to be done with my truck. So I thank y’all for ur Midwest hospitality

Christian Hudson, our sales representative, was knowledgeable, efficient, honest and capable. We did the deal with transparency and both the seller and the buyer are satisfied - true sign of a good deal.

Great place they real work with you. If you cant get a car here its your fault. Great people thanks

This one star for The finance manager Paul Sargent! My Experience with the salesman was amazing.

I want to start by saying that my sales rep Quintin Headley was remarkable. He went above and beyond to meet our needs. I appreciate all of his hard work. Hes such a personable and professional gentleman. Cable-Dahmer GMC overall was fantastic. It was a pleasure to do business with them, and I intend to refer my friends and relatives to them.At no fault of the dealerships (but rather GMs), one of the two latches on my MultiPro tailgate was DOA as soon as I had gotten home after buying. Couldnt even open the tailgate because of it. Made a 60 mile trip to the dealership today to get it replaced only to be told that the latch had to be ordered, so unfortunately Ill have to make yet another 120 mile round trip back to the dealership this Saturday for them to replace a $80 latch on a $60,000 truck. Not the best QC, GM!!

My service tech was awesome! Truck was done quickly, washed and ready to go.

I had been going to another gmc dealer in Kansas. Their service is appalling. I had to initiate every service opportunity. I had to initiate follow up. Finally decided I had enough and I switched to you. I was impressed from the moment I made the reservation. I got a confirmation via email, text and a call! Wow. The dealership was spotless. The service and care level was a 10. THANK YOU for making me feel valued as a customer.

Everyone was so helpful. They worked with us and we so enjoy our new Envision. Thanks so much.

They called and told me( 25mi into my 55 mi drive) that the car I had called and reserved the night before had been sold. Then to find out you have to pay to reserve when I was never informed originally. Then got a quote for a car out of my price range. Kinda felt shamed.

I had a wonderful experience buying my Encore GX thanks to Mike, Don, and Luis. They made this transaction super simple and easy.

I was in and out pretty quick. I do not like when the service advisors try to sell me services my vehicle does not need. For example, I had already changed my engine filter and cabin air filter and they told me they needed changed. Not everything is all about the money. Wouldn’t you want to build a trusting relationship with your customer? I do feel once my service plan expires with Cable Dahmer I will be moving on. I feel I can not trust the service department on what service my vehicle actually needs.

Very pleased with the dealerships efforts to find a vehicle from a dealer in Ohio and to transport it to Kansas City. The sales staff was very cordial and professional.

All the repairs were done in a timely fashion. I was originally given a Terrain to drive and that wasn’t going to work size wise for my needs. Bobby got me into a new enclave to drive around while my repairs were being done. Will definitely be back.

As always,Tim in service took care of getting me in and out quickly. Car was out front when I came to get it back. Mark took me too and from my office was friendly and efficient.

Tim Rickel greeted as soon as I pulled in. He confirmed with me the service work I was seeking, per my conversation when I scheduled my appointment. He told me approximately how long it would take and walked me to the waiting area.My experience was by far the best and I will definitely call Tim for all of my service work.

The online people were a little confused but once I was in the shop the people there were excellent

Camille is always friendly & helpful to me; I greatly appreciate her customer service! Thank You!

Our salesmen was great and made a 5 hour drive worth it

Quintin Headley did a excellent job working with me. I could not have asked more of a sales representative..

I had a significant issue about two years after my purchase at Cable Dahmer GMC off State Line Rd. I raised this issue and the leadership at Cable Dahmer immediately reached out to me to resolve it. The previous management group that I hold responsible for the issue is gone and the new management group stepped up to resolve my problem. Mike the General Manager really took a hold of the circumstances and made it right. I would recommend working with Cable Dahmer and specifically Mike. Thank you Cable Dahmer Team and Mike for your attention and resolution.

My car was damaged while being serviced, it was left overnight. There is a huge grazing on the wheel well down to base paint. It’s easy to see because my car is white. When I asked that they pull their security camera footage in order to see that they DID damage my vehicle, they said that they don’t have any cameras in the service area. How convenient! The service manager went on to say that they will not assume responsibility for the damage, so I asked that the General Manager give me a call, I still haven’t heard from him! It makes me wonder about the quality of the repairs that I had done? I wish I could show the photo that I took at Cable Dahmer when they brought me my car. Be sure to take photos of your vehicle before you leave it at Cable Dahmer!!-Lisa LanfrancaTo the owner: I contacted the service manager to the email as you advised and I haven’t heard back. My contact information is in your files, please make this right!

Very friendly and helpful staff.

Tim always takes good care of me and my car.

During this pandemic, I truly appreciate the pick up/delivery service. Most of all, I appreciate dealing with Tim Rickel and his team, as they are very respondent to my needs and seemingly take special care when performing the service work on the vehicle.

I had a great experience! My car had died & I was afraid to go home after it started. I just drove in and Tim Rickel took wonderful care of me!

Easy to set up service appointment, Tim. Rickel was friendly and attentive,waiting room is clean and comfortable, good social distancing and all were wearing face masks.

Bobby always good care of me

Both the service desk man, Bobby, and the service tech, Cody, were outstanding.

Great experience. Mike and John were very professional and easy to work with.

You have one of the best sales person in Dianne Maddox. More like her should increase your sales. We are Happy so far for our experience all around. Keep it up.

Bobby was excellent as always, been driving an extra 40 minutes when there’s a several dealers 2 minutes from my house because he’s so great! Never get anything but outstanding service and professionalism.

Met promptly. Staff wa friendly and efficient.

Tim did a great kob making sure it was done right and gave me a fair price.

Great people to work with and I am very happy and satisfied with my deal!

Professional and courteous service department.

Bobby is great. He welcomes me when I enter the bay. He tells me if something else other than what I brought my car in for. He is very thoughfull.

Service Advisor friendly and give sound advise on maintenance, repairs and tires.

Always fun Tim and the crew are my kind of people !

THANKS TIM FOR THE GREAT SERVICE. TIM IS MY GO 2 GUY FOR SERVICE EVERYTIME.

Great service and staff. Overall excellent experience!!!

Don and Luis were great to work with. Ordering the Yukon was a bit tricky since GM didnt have everything in their automated system, but hey, what can you do during these Covid Crazy times except to adapt. Id recommend working with Don and Luis on your next car purchase.

They got me exactly what I wanted!!

A very friendly and warm atmosphere. Sell person was ever knowledgeable of the product and answered all of my questions, taking all the time I needed.

Went in for routine maintenance easy in and easy out. Quick service.

Super friendly and knowledgeable service techs.

Sales rep Dwayne Walker was very informative (A+) and very low pressure (A+). I would have walked out of the dealership if the sales rep was high pressure. As many other dealer are. Dwayne is VERY knowledgeable and pleasant to work with. Purchased a 2016 Tahoe and would highly recommend anyone to Dwyane. Please ask for him directly!!Please mention this review when asking for Dwayne..... A+++Hendrick Buick GMC is a great dealership!

Bought my second car from them. Will go back in the future for my cars. Great employees!!