Today i purchased my 1st brand new car and im still on cloud 9. Corey Lande was my salesman and when I say he went over and beyond to make sure my needs were met. I totally wasnt expecting to get a brand new car today but with Coreys help it was all possible. Speedy paperwork filing, very polite, and he was extremely informative about all of the great features of the car... Pleased to say the least!!!😇😇😇😊😊😊🤩🤩🤩

I’m a new customer to Nissan and each time I’ve had to visit the Service department, Jack and the entire staff are always professionally amazing and very friendly!! The customer service here is impeccable and the work they’ve done is no less than pristine. Thank you Nissan Stateline for being a remarkable example to the community!!

Overall our experience was excellent. Corey for the most part had the deal done before we got there. There was a managers $1000.00 rebate but I guess I did not qualify. It never was really explained to me why I did not qualify it that’s ok. Other than that very happy with the truck, the dealership and the deal.

Sammie was great to work with. He made sure we were able to take our vehicle on the day we decided to purchase it. He even prepped the vehicle himself since it had just come off the truck.

Justin Charles (69315) was my service advisor. He was courteous and professional. I explained my repair and financial expectations to him upfront and he surpassed my expectations. I am very pleased and plan to continue to service my Sentra at State Line Nissan.

Awesome place got my car, even on SSD. So Im set thanks Floyd.

Inquired about a vehicle on line. We met with Sammy (from sales) and Jeremy (from finance). These two made our buying experience tremendous. Sammy was personable (even though we interrupted his lunch) and funny. Jeremy was through and in as well. This is our first experience here but not our last. Thank you for being professional and putting your buyers at ease.

Bought a new rogue and they gave me top dollar for my trade in. Corey Lande was excellent to work with and has answered every question I’ve had within minutes. Second time buying here and will never go anywhere else for a Nissan. Way more relatable than many of the other dealerships I attempted to buy a car from. Definitely check them out if you’re in the market!

Routine Service visit & oil change.Also discussed trade in program for my car but I wasnt interested in the greater monthly payment. Nice offer though, thx.

First experience they sold me a lemon, ended up with another vehicle after a fight. Went back a second time, why I dont know!! Because the salesman Sal and office help was very rude!!!! Ended up purchasing a different vehicle at another car lot, Im very happy! Thanks for nothing Nissan, I will never be back to spend my hard earned money.

Terrible experience. First they were trying to pressure me to commit to purchasing a Lx470 that hadnt been inspected or serviced because they wanted to sell to a wholesaler. We got multiple texts and calls saying we needed to hurry up a commit before they sold it to a wholesaler. Then they continued to try to get us to let them run our credit after we told them several times we had financing in place. In my opinion it was because we are of a certain ethnicity group. They showed us high interest rate payments and high down payments. After finally realizing we didnt need their financing was told they would sell it to us. After committing to a price we didnt hear from them. Was told they were going to get it ready to pass inspection. At this point we had to call them for updates.after several excuses, we were told they were goin to sell to the wholesaler. This is after me calling for a update.. There were some issues they didnt want to address and was to lazy/cheap to make a effort to fix.

Check in with ______ I believe his name was I dont have his card on me at this moment filling out this survey. But he was truly a gentleman and I appreciate his honesty.

Our experience was great. The reason we would not use the dealer for service work is because we live to far away for it to be beneficial.

It is pleasant experience with stateline Nissan. Thanks to Kenny sales consultant and Kyle sales Manager. I came in the morning and given me good price on interested car.

I went in for 75k recommended maintenance on my nissan spent couple of hundred dollars! And came back with low washer fluid warning! I feel like questioning everything as simple thing as addicting washer fluid was not done ! Don’t feel comfortable!

Unfortunately, I brought my car for service and they kept my Battery soft cover in the shop ( I assume by mistake!). I called same day after finding out that it was missing and I was told they will keep it until I come and pick it up. I told them I will come pick it up after coming back to town in few weeks from my overseas trip. I drove 25 min to their dealership to pick up to cover after coming back and surely enough it was not mine ( they gave me a cheap dirty looking hard cover). I told Hunter the service guy that this is not mine and that I would appreciated if I can get similar cover. He told me he will check with his manager to see if they can order one and that he will call me back.... 5 days later and surely enough he never called! I called several times and every time they transfer me to someone who never picks up the phone or calls back! so frustrating!!!

No way this place has 4 stars..Crooks!! I have a friend who they charged $500 to change a battery terminal. Make it worse the car really needed an alternator instead!! Youre better off finding a good mechanic or patronizing Nissan in KS. Stay away!!

I give the sales part a 5, great customer service and helped me get into the right car for me, but for the service part no stars both times I have had to deal with the girl at the front window is horrible! The 1st time it seemed to bother her that I was there and asking questions, the 2 nd time I didnt know where I was supposed to go and she didnt look up from her phone the whole time I was asking questions about where I need to be, she simply said through the door!!! There is like 10 different doors! I realize help is hard to come by, but this girl doesnt like her job at all

This was hands down the best car buying experience I’ve had. I came in looked at two cars and was immediately greeted by Corey Lande. He asked what I was looking for and immediately found me options. There was no pressure to buy that day I was able to go home with numbers and options to sleep on. The next day I walked out of there with a brand new 2021 Kia Seltos. 1000% recommend Corey and his team. They made car buying so easy!

I bought my first brand new car here, with Mike Tolbert! I wasn’t really necessarily excited about buying a car, but I ended up with a 2021! And he made it really fun for me :) I’m certain this was my best buying experience and driving the car has been a joy for me. Nissan never seems to fail me. I really like this car and really appreciate my service with NIssan from buying to now!

I came in today for service. Every single person in the service area was friendly, professional, and very helpful. Everyone seemed to be working hard but yet enjoying their time while at work. Will definitely be returning to this location for my car service needs.

This is our third van from State Line Nissan. Mike was great, got the paperwork done easily and brought it up to us. Much appreciated.

Sales Consultant Hayden Elshaw was professional, knowledgeable and great to work with. Jeremy Waple, Business Manager was also wonderful to work with. I have nothing but praise for the experience and for my new Rogue. Ive already recommended State Line and these two gentlemen to friends and co-workers looking for new vehicles.

Sent a email to 2 different people in one was the GSM. Never got a response back at all about the information I was seeking on a vehicle to purchase.I took my business elsewhere and they were happy to help me.

Had an AC emergency in our Rogue and service was able to fix it fast.

Jack is too awesome!! Please dont let him go anywhere.. I really have been impressed each visit with both my Nissans. Jack is always honest, does what Ive asked and is always looking to maximize the visit while respecting my funds.

This was the best experience I have had, and I have purchased/leased several Nissan vehicles.

Good place to look for a car. The salesman that I had (Hayden) and sales manager (Johnny) were very sensitive to my needs and the loan manager as well. I would recommend this place to my Family and Friends!!!

My most recent experience with State Line Nissan was a very pleasant one. I felt right at home, everyone was friendly and courteous. My experience didnt turn sour until this morning.

Seevice Advisor, Aaron was fantastic when came in with a problem they had worked on a number of times. Had a technician look at the trouble quickly but no apparent problem found. When returning the keys he thought the remote battery was weak and quickly replaced remote battery which may have been causing problem. Overall good response to an electrical problem which can be tough to track down.

Employees were very nice and pleasant. The work was done in a very timely manner. The waiting area was clean and customers social distanced their self

I was in for my regular service maintenance. You have a new system to notify customers about additional vehicle work and I like it. It is contactless and detailed including the price. It gave me the option to accept/approve, deny, or schedule another appointment.

Sammy, Kari and Mike were awesome! I have purchased several cars over the years but have never had service like this. They were kind and knowledgeable and I got a great deal. I will also be sending my friends and family to purchase their next vehicle from State Line Nissan. Ill even be part of a commercial if you ask 😁

Brian Asher is my service manager and he provided awesome service. I came in for one thing and he noticed right away that there were tons of recalls on my vehicle and immediately advised me these would all be taken care of. Its hard to find good customer service, but Brian was again awesome from start to finish. I was very happy and pleased with the service I received.Marva Hart

They were more than helpful to us. And got us the best deal I could of ever hoped for. Definitely recommend this place.

Customer service was excellent. everyone we dealt with was extremely exceptional and Customer Service! Very pleased and will definitely use the service again. Thank you so much for hiring such Competent people

Top notch customer service in their Service department; from the call to set appointment to when I drove up to the door.Jack listened to my concerns and a quick update of the car care and we started a good plan for my maintenance needs to keep my vehicle in great condition!

We had a great experience with State Line Nissan and Sammy! He helped us find the perfect car and made the deal work. We basically signed and drove and we LOVE our new car!

Worked my vehicle for service in when nobody else would. Very friendly service center staff.

It was a total different experience from when I went to McCarthy Nissan in Lawrence, Ks. All the guys made me feel welcome and accommodated me with my toddler son. It was very packed but they got us in and out in a decent amount of time. I will definitely be back for more services and possibly a new car or trade in.

Justin Charles assisted me with my vehicle servicing. His pleasant and clam demeanor brought peace to a stressful experience as my car broke down during a snowstorm. State line got my car in, repaired and returned to me in a timely fashion. I am very appreciative of the professional service I received that day. I will continue to bring vehicle to them..

Sammy was amazing to work with! Kind, very knowledgeable, explained every step of the process clearly and customer service was 11/10!

DO NOT GO HERE! THEY HAVE EMPLOYESS THAT WILL LITTERALLY CURSE YOU IN PUBLIC AND ACT LIKE CHILDREN! ALL READY FILED COMPLAINTS WITH COROPRATE AND THE BBB.! STAY AWAY!

Good car. Okay deal. The worst problem was they could not get a car financed for my son, even with a exceptional credit score on the co-signer. The whole deal left me with a less than good opinion on them. Maybe unfair but not approving a co-sign with A+ credit is puzzling.

I came to State Line Nissan after finding out Hendrick Nissan closed their doors. I had a screw in my tire and the service center took care of me very quickly and efficiently. The staff in the service center were so kind and welcoming! I will definitely be going back to State Line Nissan for any future service or car buying needs!

Aaron was great! He knew exactly what was wrong with my car and I felt like I could trust the Nissan Service Team!!! I would definitely recommend this dealer to anyone in the Kansas City State Line/ Ward Parkway area who has any issues with their Nissan vehicle!

Everything was great, didnt take them long to do what was requested. However, they didnt reset my computer so now every time I start the car it still gives me the oil and filter warning. Its no big deal to reset it but just wanted you to be aware.

Bought vehicle from this Group and would not hesitate to do it again. They dont prejudge or hard sell ... Thank You Sammy !

Jay, Hayden, and Lil Johnny were all great to work with. They didnt have the exact car we wanted on their lot so they went out and got it, and were very appreciative. The process was smooth and painless. I would definitely recommend State Line Nissan to anyone. Thank you again!

Love this dealership, the employees are always so nice and helpful. I have always been treated with respect.

Had to bring my vehicle in for Oil change. Had planned to do it on Sat. Weather for Saturday concerned me. I called to change appointment. Service person was very nice and advised if I could come in by 4:30 Friday they would work me in. I arrived early and they able to work me in very quickly. Friendly staff.

Since buying Murano 2003 at State Line, have never gone anywhere else. Service is great. Personal courteous. My favorite is Justin...trust him implicitedly and really like how he treats me whatever the reason I call.

Mike was my new car salesman.Im pleased with his service on all levels.

I just got my car serviced here and I have to say it was the best experience!! Aaron helped me and was super friendly, honest and so helpful. He was not pushy at all and communicated very well what was necessary and what was optional. I waited a little longer than I wanted to but had no problem with that because I was confident in that what they were doing needed to be done. I live 23 minutes away but would gladly drive here every time to get this top notch service. Thanks much Aaron and Nissan!!

New to Kansas City, Missouri. First time customer. Needed an ID/OD report. Aaron Lautt made me feel totally welcomed as a customer. Needed something else the next day and was treated exceptionally well by Aaron and parts department staff. Went to look at used cars for my wife and was welcomed enthusiastically by Little John and assisted by Beth Hammond. I will return to this location for my future service needs and purchases - although there are other Nissan dealerships in the area. They won me over!

The appointment process was very easy, however the experience upon arriving and waiting for the repair to be completed left a lot to be desired comparatively speaking. My former car is a Mercedes R350. My husband drives a Lexus LS430. It was surprising not to be offered a loaner or courtesy car in lieu of waiting in the lobby for my service to be completed. The service “lobby” is just that a lobby, there were two large vending machines and a television but no courtesy snacks or drinks and we were directly in the line of sight and sound of the workers. Who proceeded to discuss another customer in a negative manner unbeknownst to them she (name omitted to protect her privacy) is my ex-sister in law!! New cars are pretty much the same, it’s the consumer experience that sets dealerships a part from each other. The cramped space, incessant telephone ringing, and unprofessionalism left me with a bit of a sour taste. This was my FIRST visit to this particular dealer and second overall service with Nissan. So far, I am not a fan.Edit 3/8 I have an appointment for service with Justin. I attempt to drop it off Sunday evening to no avail. So I return this morning and literally wait 15 mins to be met with the rude service tech AARON when I said this experience was not working well he said “I just work here...” — can’t wait to get out of this Nissan. By the way, I never heard anything from the previous experience so I lowered the review a star for lack of follow through.

Nissan State Line is the only dealer where I buy our brand new cars. They are extremely professional, honest with great customer service for sale and maintenance

It too almost 3 hours for an oil change and tire rotation.

The experience was great Aaron was great as well.

Your dealership has always been a pleasant experience whenever I havecome in for service. Your employees are friendly, prompt and very willingto make sure my service is done correctly and to my satisfaction. Yes I woulddefinitely recommend you to anyone asking. And when I am ready for anothernew car this is where I will come.

My services were not complete (the audio tuner on my steering wheel was not fixed/I wasn’t given a quote), and I overheard an employee tell a customer he doesn’t trust the covid vaccine and it’s all propaganda. That misinformation is dangerous to public health and extremely unprofessional in these circumstances.

I went to Stateline Nissan to have a recalled air bag replaced. Prior to my visit, I noticed the connectors to my car battery were lose and in order to get my car to start (every time) it had to be tampered with. Not only was my air bag replaced, but the lovely gentleman (I wish I knew his name) corrected the issue I was having with my car battery. Completely and utterly appreciated, impressed and satisfied with their service. Thank you!!!

Mike Tolbert did a wonderful job of guiding me through the purchase of my Rogue. I never purchased a car on my own & I didn’t plan on driving out in my new Rogue that day. I wasn’t nervous, because he explained everything from the financing to how to operate my Rogue. Johnny also helped with get some vehicles that met what I wanted in a vehicle. Johnny came out & introduced himself. The finance person (sorry, I can’t think of his name) made me feel at ease, as this was the biggest purchase I ever made on my own.Thank you, State Line Nissan for making my first purchase a great experience.

Aaron Lautt was the MAN!!! Best customer service advisor around !!! Brother got me in and out with my recall and oil change in very lil time. He got me a loaner car so I could prepare for my trip to Branson. You were a life saver Bro and could not of made my trip in time without the outstanding services provided by State Line Nissan. Your the Best!!!

Had everything ready when we got to the dealership. This is our second car from them. Wont go anywhere else.

This is my second time purchasing a vehicle through State Line. I am treated with respect, fairly, and with great finesse. I will definitely continue to trade with State Line, and will recommend them to my friends looking for a Nissan vehicle!

I had a great experience with Beth at State Line Nissan. We called to look at a particular car and when we arrived, it had been cooled and was waiting for us. Beth made the whole process from start to finish so smooth and easy. So much more enjoyable than anyplace else we had been that day. Thank you, Beth! I love my car!

Aaron was awesome. He kept me well informed of what was happening while my car was being serviced. He let me know about some future maintenance that I should save for to keep me and my family safe on the road. I was never pressured into fixing my car right then and there. He went out of his way to also drive my car around the lot because the delivery truck blocked the exit. He has been the first service personnel to talk to me step by step about the condition of my car and I never felt like I was being ripped off into fixing something that didnt need to be fixed.

Beth is AMAZING!!! Absolutely best car buying experience ever. No BS...no back and forth. Extremely professional and super fun at the same time. Yes...I did just say buying a car with Beth was fun! How often can anybody ever say that?? I didn’t feel stressed in the least and truly had a very relaxing transaction. ⭐️⭐️⭐️⭐️⭐️

I brought my car in previously to get a diagnostic check. Aaron helped me to identify the issue, which was that I needed to get my transmission replaced, and also was able to call my extended warranty to check what would be covered to get it fixed.When I brought my car in most recently, it was to get the transmission replaced. Aaron gave me the best time estimates he could to how much time I would be without a car, and when the repairs took longer than expected, he gave me a rental car to use free of charge, which I appreciate so much because I was really running out of groceries at that point.Overall the service was so much more than I expected, and Im extremely grateful to have worked with Aaron and State Line Nissan, and will continue to go to get repairs done there in the future.

Jay, Kari & Johnny were all great. I had a fabulous experience. I see why multiple friends of mine have been coming here for years.

Brought my car in for oil change, tire rotation, and a recall notice. All was done in about 1 1/2 hours and at no charge thanks to the free oil changes during new vehicle warranty coverage. Was a very pleasant experience!

The absolutely best people to deal with hands down. My car broke down on the Interstate as I was traveling through the area heading to Branson. Aaron Lautt (Service Advisor) is the man and got me a tow truck arranged, assisted me with rental car, dropped me off at rental car center. Aaron was great to work with and is certainly an asset to State Line Nissan. By far and away the most professional and compassionate dealership I have ever experienced. They won my future business

They were awesome! Floyd, our salesman, was super easy to work with and willing to work with us. The whole management team was super nice, and made buying a new car a pleasant experience.

I love bringing my car to state line Nissan. They go above and beyond every time to make sure I get a good deal. There are never any surprises. They don’t pressure me to spend money unless it’s necessary. I feel very comfortable in their hands!

My Service Advisor Justin met all my expectations. He explained everything and was very patient as I asked questions. So polite. Its because of Advisors like him that makes a difference. (Patient)

Jack is just the best, most honest guy I can find. Him and the fella in front of him with the glasses and dreads... I m always pleased with the service!!

Thank you Jay Razzaq for being an awesome sales consultant!! You were very helpful when I purchased my 2017 Nissan Murano. You and everyone else at State Line Nissan were all wonderful to deal with!! I would definitely buy another vehicle from them! Thank you Jay again for going above and beyond to take care of us!!

Each time I come to get an oil change it always takes so long, over an hour. Good service though.

Quick efficient service, couldnt ask for anything any better. Good experience.

My experience was better than I have ever gotten at any dealership or service center. He listened, and answered all my questions.

My experience with State Line Nissan was the best ever in the fifty years that I’ve been buying vehicles. I had a particular model and color that I was looking for. The staff said that they had one in transit and I agreed to wait the two or three weeks. The next day they called me and said they had found one, exactly what I wanted, and could have it the next day. When I pulled into the lot, they had it prepped and ready for me. My wife and I test drove it, finished all paper work, and were introduced to the service department to set up my first service appointment. Excellent dealer-Excellent car.

Im a fan of a no nonsense dealer. They are very transparent about internet pricing. They honored my trade in value (even though I guessed the mileage wrong by 4k). Not pushy about add ons.

I’m here waiting for a simple oil change, already passed 1 hour 15 minutes. I made an appointment I wander how much time you will spend if you don’t make an appointment. This is unacceptable

Justin Charles did a wonderful job of taking care of me. He always greets you with a smile.Thank you for all that you do. Appreciate you for all your hard work.

Fantastic service, awesome value, we will purchase from them again!

The crew at State Line are always professional and polite. I brought in my Maxima because it seemed to have lost power, but was still mobile. I called to make an appointment and when the car was towed, Justin was immediately there to speak with me. He discussed some options and promised to follow up asap. He called me the next day and told me what happened, that it was diagnosed, the crew members drove it to ensure it was fine and I picked it up! It has over 140,000 miles and only this crew has serviced it and I will continue to take it there. They are all very knowledgeable and respectful of my time. My car rarely if ever has had any issues because I take it in regularly, as advised and as a result the car takes care of me. Jeff Johnson and Justin Charles are true gems in a business that gets a bad rap. They are the gold standard.

Samer is an amazing salesman who truly cares about his customers! He made the car buying experience stress free and really listened to our needs! HIGHLY recommend him. He took the time walk me through the features of the car, even though it was past closing time. No details left undone.

Floyd was amazing to work with!

Love state line Nissan. Came in for oil change, and rep asked if I needed tire rotation for 24.99. At the end tire rotation was complimentary because it took little longer to change oil and tire rotation. Very honest people at state line nissan

I brought both my Altima from here only because of Floydd. Every time I go in for an oil change, I’m there for more than two hours until I say something then my car is ready. This is ridiculous and no one seems to care

It was a wonderful experience

Service for engine light. I got a very clean loaner car. Job was done same day. Everyone was very nice. Easy peasy.

After my recent visit to Stateline and working with Kwame, I can honestly say I’ll be a lifetime customer. The process was effortless and the decision was easy to come to with help from him. I’ll definitely recommend my family members and coworkers to Kwame.

I felt like i was an imposition. I got the 5k pacakage and i like getting the multi point inspection so i am aware of the condition of my vehicle and can look into additional services on my next visit and preventative maintenance. I never got that. So now i have to schedule an appointment elsewhere to find out what i may need. Especially brakes, tires and alignment. I dont believe i will be back and will Start going to another local Nissan dealership .I reached out to the GM a week ago as ssked. Was told someone would reach out. Still have not heard anything. I also ordered a small part on 10/1 was told it would be in early the next week. Still havent gotten a call.

My car buying experience there was the easiest one Ive had yet.Mike Tolbert is the easiest car salesman to deal with. Very knowledgeable and willing to work with you on any concerns you have.

Great and fast service! Absolutely love my new car. Ask for a salesman named Michael. He is the best!

I came in for an oil change and because I was hearing a rumbling underneath my car. I had also received a postcard saying that my transmission could be faulty. Aaron Lautt was the advisor who assisted me. He checked to see if there were any recalls at all for my vehicle and found there were none, including the transmission. He figured everything out, told me the prices for each service and he even told me that he wasnt going to do an item because it wouldnt benefit me to have it done at this time. This was once again an excellent visit to State Line Nissan and Im definitely returning when I need some larger service items done.

Great communication regarding the service work, and work was completed ahead of schedule.

I had asked if I was suppose to do a 60,000 mile tune up because no one had mentioned it. Jack Strong told me yes I needed to do it, I told him I didnt have time I was single parenting because my husband just got deployed. He gave me a free oil change and said thank my husband for his service. That meant everything to me