I had such a wonderful experience with Johnson city Toyota. Paige and Dominique helped my dream come true!! I havent bought a car since Im 16 and they helped me every step of the way!! Thank you everyone for your excellent service!!

Jermaine Robinson is the person to see. Jermaine has outstanding customer service. He is very nice.

Marcus was great and super helpful! Love my new car!!

Its a good place to buy a car. All vehicles are man made. You can get a lemon in everyone of them. Have never gotten a bad car from J C Toyota

Taylor Russell was so helpful, kind and responsive to our issue yesterday that could have been detrimental to our day. She jumped right in after hours and got a technician to help us in order to keep us on the road, she went well above and beyond what she needed to in order to help us out. She should be commended for her actions and service to her customers. She is a true asset to Johnson City Toyota, individuals like her are why we choose to continue to visit time and time again.

Taylor was amazing from start to finish. I had to take me truck in for a major repair and she kept me updated on the job I could not ask for anyone to do anymore than that. Got truck back today and does very well. Thanks to all the service department for your help. Godbless you all

The service associates Taylor R. and Brian M. are amazing. Ive only dealt with those two so far but Im sure the rest of the service associates are great as well. The people there are very courteous and helpful and willing to assist in any way necessary.

I drive a 2014 Toyota Camry. I took my car into Johnson City Toyota for its 100,000 mile service. This was my first time visiting as I’m new to the area. Taylor Russell was the service advisor that assisted me. She was professional, knowledgeable, and explained everything in an easy to understand manner. I felt confident that my car was in good hands. It was done on time and the pricing was fair for all that was done. Taylor sent me updates and called to explain pricing before anything was completed. There was one thing that could wait to be done, and I really appreciated that Taylor provided me with detailed information in order to make an informed decision. She was honest and told me it could wait a bit since I don’t drive often. No surprises at checkout and a wonderful experience overall. I’ll definitely go back again and hope she’s there to help me.

I had a simple walk in oil change. Was greeted with politeness and gratitude was the feeling conveyed. Very welcoming and made me feel confident in leaving my vehicle in their hands.

Marcus was our salesman and we couldnt have had a better person than him he is awesome he sold us our car 2yrs ago and then he sold us our new Toyota Rav4 this weekend. Thanks for being such a wonderful person Marcus Taylor.

We had a misunderstanding with a customer service rep. Nothing horrible just a simple miscommunication about what services were included with a deal. The team went out of thier way to go above and beyond to make things right and help us get the work done. Very impressed with how they handled things and helped us.

Taylor went above and beyond and the service crew was awesome in accommodating my circumstances. Definitely will be returning

Exceptional customer service and knowledgeable service team. I was out of town and had an issue with my Tacoma, and Johnson City Toyota treated me as if I had purchased the truck from them. Nathan was my service advisor and handled my truck quickly and thoroughly. I will be driving back to Johnson city to purchase my next Toyota. Thank you!

Fast and efficient service. Taylor was very friendly and professional. It’s always a pleasure doing business there.

The service department was professional and helpful. I’ve visited other dealerships in the area and Johnson City Toyota was definitely the best. They made me feel valued as a customer. I will been recommending!

Their service department is really good. Theyre always nice to me so thats all I can go by. Toyota is a good vehicle. We have two, a Tacoma and a Camry. Service costs a little but these vehicles last a long time. The service advisors have for the most part been there for years and you dont get a smart aleck attitude from them. Just decent people doing their job.

I brought our Tacoma in for oil change. Ben was my service provider and I could not have been happier with his experience and professionalismI highly recommend

Toyota did a fantastic job, and worked around my hectic schedule to make and saved me some time. Id like to thank Ben Lafollette for his great customer service. Let Toyota take care of your car needs and ask for Ben.

Service is professional and well done. Any service required outside the 2 year new car provision is very expensive. Makes it unlikely for continued use of their work beyond the 2 year/20,000 mile period.

I had a warranty repair done on my fuel tank. Ben was fantastic to work with. He was super professional and kept me up to date throughout the repair process.

Quick check-in. Knowledgeable and friendly staff. Thorough explanation of maintenance services performed. Great experience, as always.

The staff are always friendly and so helpful. I always enjoy my visit there. The waiting room is so relaxing. I dont mine waiting on my vehicle.

Great customer service.. all my guestion answer.. so i could understand.. get my estimates done promptly.. and even a few smiles.. thanks so much..

Brian Ritter in the service department was great. Kept me updated and aware of what was going on. Easy to deal with

Brandon was very nice, kept me updated, and was honest. Best dealer experience I have ever had.

Brian was our service representative who signed us in and kept us informed every step of the way. We were there for an oil change and tire rotation. It was found that our car had a slight misalignment and Brian informed us and in no way pressured us in to having it repaired. He was very professional in his presentation of the problem found. We were in and out in a timely manner with all problems resolved.

Excellent service, arrived without an appointment and was taken right in for service. Taylor Russell did an great job of explaining the problem to the service center so they could do their job.

The service is always great. Bought a car from them in 2016 and have no regrets! Easy to schedule an appointment and timely service always.

Over all the experience was very positive, the service department employees keep me abreast of the work being done on my truck. I had several things addressed in my truck that took some time to complete. After paying for the work and reviewing the invoice in the parking lot, I realized that the last thing I had asked to be done was an oil change and it wasn’t done. With all the work I asked them to do, this minor issue doesn’t change my opinion of the good work completed.

Good service... unacceptably expensive for work required that is outside the 2 year/20000 mile dealership service that comes with a new car. Got caught once on this, but such will be done elsewhere in the future.

Replaced a radio. Everyone was amazing.So greatful for all they did. Best experienceIve ever had at a car dealer.

5000 mile service for our 2020 highlander. every one was very professional and courteous. i highly recommend johnson city toyota

Johnson city Toyota always a warm courteous welcoming an clean waiting area with refreshments if wanted service was swift and clean in short time.attendant was very informant as we waited . Thanks JCT

Ben did an awesome job helping me. He was so nice and answered all my questions

Adam Lipps is the best agent ever interacted with at car service

The service representative was courteous and was not aggressive in recommending additional service as some others have in the past and which had deterred me from using this dealership, but rather let me decide what I wanted to do.

Brian took good care of me. I bought my car there and I am out of state, but I will be coming to Johnson City Toyota for all my service.

I wasnt there for service, I was tearing out office furniture.

Couldnt be happier. Everything went great. Staff was exceptional.

Great job in a timely manner, Ben was very professional and took care of everything.

Great people!

Great serviceGreat people who works.Recommended for friend

I used ben he was super nice and helped us out.

Quick, efficient, always on time! Love this place

Great place friendly service free popcorn and drink also speedy service

Best experience buying a car ever!Best service department ever!

Ben was so helpful. I recommend him in service.

Getting my recall for the air bags to be changed. They told me everything int he world is wrong with my car like always. Waited 2+ hours would be nice if they offered loaner cars or something so we didnt have to sit here for several hours. Customer service is key.

Great service. Friendly and extremely accommodating.

Fast, friendly, and efficient. Excellent service!

I was right in and out the comprehensive inspection was great thank you

Each time I go in for service, Im reminded of exactly why I chose JC Toyota to purchase my vehicle. They are courteous, meticulous, reasonably priced, and fast. A wonderful experience every single time!

If you prefer a place that feels THEIR time is more valuable than yours, this is it !After doing damage to a wheel on my 2018 Tacoma w/10k miles on it, they did replace the wheel after taking almost 2 HOURS of my time to do it & that was with an appt.

Adam is the best service advisor ever 🇺🇸

Great service..good..helpful

Great place for service BEN is the best always takes care of me when I come in goes the extra mile to or fix cant ask for anybody better then him thank you so much

Pleased with the entire process start to finish.

Had Oil changed and Tires rotated today.....fast, friendly and efficient service

Great service our service rep Adam Lipps was well-informed and gave great information and was honest with his recommendations

Fast and efficient!

This store has a good waiting area with snacks and drinks as well as excellent service. The staff are courteous and friendly plus they have enough employees to get you in and out quickly.

Very professional kind and knowledgeable

They wanted me to bring in my new Tacoma and check it out to make sure it was working fine and it was. They are super people there and they care!

Nathan was great!

Great service. It could improve with free car washes.

Dont go buy any Toyota truck the 3rd break light is leaking on them there needs to be a recall on this issue and its all over you tube. I found this while looking for info to fix this leak. .And they wanted to charge me over 600 Dollars, they also charged me extra for my tire rotation and to change my oil. Midas has synthetic oil change with free rotation. Please help each other and ask for recall. Due to faulty product.

The guy in service was wonderful..took good care of my needs

See my FB page. This place is a mess. One big ole dirty stinking

They overpriced their service staff are friendly though I have a 2017 Tacomaand they want to charge me right at $700 for a faulty faulty partis there a great like it when I looked it up on you to see how to fix it there was plenty review stating 2015 through 2017set this is common in those and they have not yet done a recall on this when youre buying a vehicle for over $30,000 that should at least go ahead and fix something that is their fault and its a default in their design this is the only reason I would never go to them this is Toyota in Johnson City Id rather go to Virginia and have my truck serviced because theyre not a rip-off

Good service and people

They try & talk ya into stuff that can wait on maintenance. But nice & courteous...

Good job.

Great service!

Very professional. I was impressed how through they were. I had replaced one of my tires and it was noted on my report.

Great service

Very efficent very professional took care of my needs plus some warranty work. No appointment needed

Great service

Good mechanics good refreshments while you wait.

Great fast,and very friendly

Everything was good

Fast and helpful staff

This place got only 1 star due to the fact you cannot give negative stars. We were in JC and our car wouldnt start. I have an extended warranty for my car so I called this place. The woman was very rude. I told her I didnt know JC that well. When I asked about a tow the only thing she would say is we dont tow. I told her I didnt know who to call and was getting a bit agitated with her She smarted off and raised her voice to me. I told her we were stranded in a parking lot but that didnt help. She was still being a smart aleck. I hung up on her and chose a different option. I havent even been to this place but you will NEVER see me darken their doors. They do not deserve my business. She should have understood it being as cold as it was and being stranded I was not in the best of moods but who would have been? If I have to buy a different car or go here? I would buy another car!

Replaced charcoal canister.

Excellent service an Friendly service..

Biscuit under cooked

Good

Nice service person, but my left side had damage afterwards

Great service and people

Thank you!

Fast and friendly

Awesome service center

Waiting for parts

It was good

Stacey

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