I needed a key to be programmed and cut for a 2018 Mazda CX-5. I was told by the service advisor, it is a very easy process, it does not take long to complete, and that a service appointment wouldnt even be needed. Just stop in and they will do it quick.So I did just that, brought the vehicle in for a key programming. About 45 minutes later, the vehicle was done. The advisor stated that they also completed a recall and the reason for the delay. The reason for the 2 star review, is when it came time to pay for the key programming, I was sticker shocked with the amount of $136.00 plus tax for the work completed. I asked the service advisor if that amount was correct, and she said that is their standard rate for programming a key. The invoice was paid and I left. Again, the staff was polite and the key was programmed correctly. Once I left the dealership, I called 4 other Mazda dealers in the area. I was quoted $60-$63 for the same exact service.I called back and talked with the service manager Scott. I expressed my concern that the services they provided cost less then half at the other Mazda dealers for the exact same service. I acknowledged it was my fault for not verifying price prior to service. Scott did offer to reduce the amount to a fleet rate of $110.00. Although that was a nice offer, I told him I felt that the amount was still near double the rate other Mazda dealers charge. The final result was, Our key programming cost is what it is.My biggest concern our thought is, being the services are being completed by a Mazda Dealer, I would assume the repair cost would be very similar dealer to dealer in a geographical area. This is not the case! So this review is indeed a review for the dealer, but a way for others to know that if you are in southern Wisconsin and need new keys programmed for your Mazda, I would recommend any other local Mazda Dealer and save yourself $75!

Been taking our Mazda here for service for a couple of years. No complaints. Staff is knowledgeable and professional.

Bought there ----- worked there but hated Ralph still it gets a 5 !!!!!