I knew exactly what I wanted, everybody was very nice. The salesman Sean was very nice. I was happy that I was his 1st sale! However Im very upset that the numbers on the contract is nothing like what they told me they would be I have time to take the vehicle back which is what Im doing partly because I dont like the way the vehicle has been driving but also because Im very mad at what the numbers say, I trusted them, & believe d what they said. I only gave it 3 stars because Sean the salesman was very nice.

Came in to the dealership not feeling too great because I had to look for another vehicle after only having my other one for less than 30 days (thank you dumb driver). Andrew made the experience so great. He was helpful, professional, kind, and did everything he could to make sure we walked away happy. We went through countless vehicles, and almost walked away empty handed. But we tried for one last vehicle that hit all my check marks, and we found a match! I am beyond thankful for Andrew and the family at Jacksonville Chrysler Dodge Jeep Ram Arlington! Happy owner of a 2014 Jeep Wrangler! Thank you again, Andrew, you were AMAZING!

I came in with the mission of just looking and ended up getting the best deal of my life. I’ve been to many dealerships in the past month prior to coming to this one and they were all looking to up sale their vehicles and weren’t looking to negotiate. However, when I called this one they were very friendly, set me up with an appointment with Patrick and the rest was history. Mr. Patrick listened to my interests in the type of car I wanted, the budget I had, and from there knew his way around the inventory to show me what was available and in my best interest.Then BAM!!!! I got a 2020 Dodge Challenger, that I enjoy so much!! They even rolled out a red carpet and put a bow on it for me.If you ever need a car, this is the place to go!

Walked in today with little to none experience in car shopping but found a gem! I had the pleasure of meeting and dealing with Patrick the Jamaican aka the best sale rep! He went above and beyond to get me into a vehicle I love and is perfect for me!! Thank you thank you thank you so much!!

Great experience. After looking at a couple of other dealers and getting our time wasted elsewhere we decided to try this out. They did in a few hours what the dealer in Brunswick couldnt do in 3 weeks time! Well worth the trip to Jax. Very happy with the new truck

Patrick the Jamaican is the man to see here! Didn’t come in with the best buying situation but still was able to drive off in a vehicle I really wanted.The sales manager Wayne also came through big time..Definitely the people you wanna see when buying a vehicle

I already had a truck that I was purchasing already lined up at another dealership.I stopped into look at a similar truck that was almost $5000 less than the one I was going to buy at the other dealership.Once we got to the table, the salesman gave men an offer where I was paying over $5000 MORE than the other dealership.I kept arguing with the salesman on how this was possible if the other dealer was giving me the exact same amount of money on my trade in.During the negotiation, another salesman walked up and grabbed the keys to the vehicle that I was looking at saying another customer wanted to look at the same vehicle. This was not only rude on the dealership but a bad tactic that they use to get you to think someone is going to buy the vehicle from under you.I ended up walking out in frustration.There are several dealerships in Jacksonville. Make sure you have a good buying experience and not get Jedi mind tricked into a deal.

Had a great experience with this location. My husband and I showed up looking for a Jeep as we didn’t have any specific because we knew we can customize our Jeep over time. Sean listen to us as we drive around talking about what we like and wanted. Sean told us that he found us a Jeep we would like at one of the other locations. We went and checked it out but that dealership lost the keys. We knew the moment we saw the Jeep wanted it. White 75th edition all leather seats with warmers already lifted with 35 inch tires and 17 inch rims for a smoother ride. Sean had the new keys cut and we left with our new Jeep. My husband and I had been looking at Jeep’s for days online but never saw the one he showed up. We asked to have 2 small spots touched up with paint and the Arlington location went above and beyond! We have already been referring people.

Id give it no stars but google wont let me. By far the worst dealership hands down Ive ever had the displeasure to buy a vehicle from. Started off when the salesman tried to encourage us to sign a contract that we would agree to buy the vehicle if he told us the price. Price of the truck wasnt on the window cause it was used I guess. At that point we decided to walk. Then we were told the price and it was in our range. Cool. After doing the trade in,were signing the paperwork and the finance lady catches that the salesman made all sorts of errors in the contract. Gotta redo the paperwork and pay $1000 out of pocket. Not the end of the world but not what we were trying to do. Leave and thats that,right? Wrong. Another error found after a week. Redo the paperwork for a 3rd time. Stay clear of this place.

This is the 2nd time I had a bad experience with this dealership. I will never allow anyone to bully me or disrespect me and expect for me to still purchase with them.I walked in informing the front desk rep I wanted to look around. I knew exactly what car I wanted. I wanted to see if it was there. The sales rep Justin Fitzpatrick and I walked and viewed different cars in that range. He kept asking about my budget and I told him that budget is not the problem. I want my particular car. Justin and his manager sat me down and discussed options which was fine. Even test drove one of the cars. However, when it was time to go over numbers; the buyout was not worth a truck I was not happy with. I wanted to think on it before making a decision. Which I have the right to.The sales person Justin decided to insult and disrespect me because I chose to wait.He said and I quote “ Why did you come here!” “Why did you waste people time?” “Is it about the money?” “If you don’t have it you should’ve waisted my time.My sister was on the phone and heard everything. I didn’t even argue with him. I asked for my keys so I can leave. And informed his manager. I let him know he caused them to loose business. I didn’t want to sit back down and negotiate anything after that because if I was a different race and sex he would have never spoken to me that way.All I said was I wanted to sleep on it. I was coming back the next day.I told the manager I had the cash today to buy the car. But not for something I didn’t want. I know what car I wanted and was not going to settle. My car the manager said he could get me was not going to be there until 3 days. So why sign a contract to buy something that was not the car I wanted.FYI. This was a cash purchase. No finance.And I was going to buy more than 1 vehicle.I would never Ever do business with this dealership again.

Since the owner responded to my one star, Ive decided to leave details of my review: 1) Bait and switch advertising - posted price did not include a $2,999 extra fee they are charging because cars are in high demand, 2) Bait and switch trade-in value - I was sent a bona fide TrueCar offer to buy my trade-in from this dealership before I went in, but in person they offered $2,000 less than the bona-fide offer for no apparent reason, 3) they were very disorganized - I made an appointment before I went in and I made clear that I wanted to see a car with a specific stock number they were advertising. I tried twice to confirm they would have that car at the dealership when I arrived. Not only was the car not there, but when we drove to the other dealership that was supposed to have it, it wasnt there either. It took them several hours to find it at a third dealership 100 miles away. I should have walked away but I had already wasted most of the day and the car I wanted wasnt available anywhere else. When the sales manager called me and asked me to come in (because I hadnt filled out the corporate satisfaction survey yet) he gave me written promises to persuade me to give them good marks. It took several other calls and a return trip to the dealership to get the gift card I was promised. I was also promised 6 months free SiriusXM and no matter how many times I ask about it, they cant seem to actually get it to me. They are awful across the board -- there are plenty of other dealerships, go give one of them a try. Stay away from this one unless you like to get promised things you will never receive.

Thx to Wayne, Jacquez, and Ben for a excellent car buying experience. Ill be back next year for the 392 Ribicon..

If youre looking for a brand new vehicle I can understand coming here. If youre looking for anything used everything is marked up here by a considerable margin and the quality of vehicles that theyre selling is LOW. For instance this Honda CRV was selling for good couple thousand over what you would be able to get it for at other locations and I mean full on dealerships not your mom and pop lots.

Anything lower than a 1 star? Horrible experience. Will never return. Test drove a vehicle that was listed for my military daughter who is out of state. she liked the car, she liked my review, we went to make the sale, they told her she could not buy it from out of state that they would have to do the paperwork over FedEx. She waited two days for the FedEx financials to arrive, but they never came. She kept trying to contact them and was continually told that someone would get back to her, but never did. In the interim, Austin made them get insurance on the vehicle that they didn’t even own yet. They also checked their credit five times costing them seven points off their credit score. Only to get a text message and not even the courtesy of a phone call that vehicle is not for sale. They never even sent them the financials over Fed Ex. I called to complain about wasting their time and my time driving there and test driving amongst many other things. Horrible customer service. They had to the gall to suggest they could work on selling them a different vehicle. The chutzpah! This experience made me so glad I bought a Honda from Coggin!!

Sister bought a truck here and it broke down within three days. Returned to the dealership, and they stated they would “fix” It. After they claimed to fix it we returned and they refused to provide documentation on what was fixed. The truck broke down again about two months later and again they “fixed” it and refused to provide documentation on what was “fixed”. Three The truck is now only borderline functional and has left my sister stranded several times. Pretty convenient that it got worse right outside the three month warranty window. Truly some awful human beings don’t buy a car here

I bought a brand new jeep today. Patrick was my sales person. He was very nice. I recommend them to anyone

Justin is the man. Took care of me. Customer for life. Thank you sir

I had an average buying experience when I recently purchased my new vehicle. The sales people were very pushy. I had asked for time to think and review things with my family but they were adamant I wouldnt get what I wanted if I didnt buy them. But overall I was happy with my purchase. I was emailed and asked to leave a review of my experience which I did not have an all bad experience since I love the new vehicle. I just received a call from the manager at this store after in my review I asked not to be contacted. He asked why I reviewed things the way I did I tried to explain. He said Well we didnt force you to buy the car. And hung up on me. VERY UNPROFESSIONAL. The service department was also very rude whenever I called on Monday about a question regarding a warning light that came on while driving. Sadly this store is seeming like its sister store that has burned me in the past. Will be finding another Jeep dealer to help me in the future.

I absolutely love my Grand cheerokee L no doubt about it . But this deal ship sucks i would never buy here again! They are pushy very very pushy. And do not explaining the “bumper to bumper” insurance they have where you can cancel anytime but wont lower your payment just the term of your loan!! And i asked very clearly how it worked and even if they had a canceled fee and i was not told that it would not lower the payment. And read very well even if they seem like they are rushing though the signing!

Very poor customer service and communication to the consumer. After dropping my vehicle off on Sat on or about noon I was told that it would not be looked at until Monday morning, I was fine with that. Monday at 11am I called to get an update so I can plan accordingly but the receptionist put me on hold 3 different times for 12, 7, and 4 min only to tell me that no one at the service department could speak to me because they were on the phone. After trying for 2 hours I finally went to the dealership to get a status. I was than told that it would go in that afternoon and I would receive a call once completed. I received a text instead of call and the text was not clear of the issue. I called the rep at 715pm shortly after the text so I can get an understanding of the issue. We spoke and she agreed to call me back in a couple of min to let me know if the vehicle would be ready that evening. She never called me back I waited an hour and called her back with no success because the calls went directly to voicemail. Finally another representative called me at 830pm and said that my vehicle is ready but I only have 30 min to pick it up because they close at 9pm, I live 25min away. All of this could have been handled so much better simply by communicating with me and treating me like they would like to be treated. I am very disappointed in the service this is my 2nd time receiving bad service at the same location. I would rather drive to the south side location to receive appropriate service.

Dishonest time wasters. The manager even admitted it. We had a long day looking at dealerships. So we called ahead to ask about any additional fees to expect before we got there. All seemed fair before we had arrived. They showed me a car I loved and we proceeded towards the paperwork. They tried to make me sign some BS line saying I was going to buy today. They went to get the price breakdown and they tried to throw in an extra $3500 fee after we had asked about any additional fees for a practically new car with only 6000 miles on it. We offered a fair counter offer and they could not make a deal. The next day I got a several phone calls from the manager (Wayne) promising to try to get the price we wanted. And after trying to give the establishment a second chance. Wayne didnt even bother to show face and another manager told us he didnt even try to move the price. They waisted their second chance. They do not deserve your service. Expect to pay way over what is listed for their cars. They need to be honest and upfront. Especially to a service member. They should be black listed for their business tactics. Please go literally anywhere else.

I came in the dealership just to LOOK for a vehicle and Joshua Purdy was AMAZING. I was looking at a 2018 wrangler and he was able to get me an incredible deal. I did not have to purchase a vehicle and wasn’t even planning on it but the deal was way too good to pass up. He was so nice and the whole team was incredible. Even one of the higher up guys came out to tell me he made the deal even sweeter and told me happy birthday. The finance guy was incredible as well! 10/10 recommend this dealership and specifically Joshua!

My husband Vernon johnson wanted to let you guys know that the guy they call Fitzs is really real and a nice person and if it wasnt if it wasnt for him the 2 cars we purchased wouldnt have happened if he didnt keep his word to my husband after talking to him so hope he is blessed cuddos to the man called Fits Thanks for being real and human have a super blessed life

Took my fully covered van to get checked out on Wednesday after having to get a jump. Instead of helping me the shuttle guy gave me the run around. So for the last 2 days Ive been without a vehicle. Will try again today and see what happens. Will let you all know.

Our Salesperson AJ was wonderful. Great and easy purchase. Thanks again Aj

Our salesperson German Velez was extremely helpful during the whole process. He was very knowledgeable and very personable and attentive to our needs. He made the whole process very comfortable. We finalized a deal for the purchase of our car on the same day. He followed up on every detail keeping us informed. We are very happy with our new vehicle 2021 Jeep Cherokee.Jim & Catherine

I bought a brand new 2019 Jeep from this location in December of 2019. Both the Sales & Finance department were very helpful and wonderful to work with. I was a very happy customer up until this week.I called their location yesterday to schedule my first Service appointment for my Jeep. No matter how many times I called throughout the day, I could never get someone to answer the phone from their Service department. At that point, I tried the live chat feature on their website to try to get something scheduled. The person who helped me was very nice and friendly, but he said he would need to forward my request over to the Service department and someone would be in contact with me via phone or e-mail to finalize an appointment. After 30 hours goes by and no one bothers to reach out, I decided to try to call their Service department again. This time, someone actually answered the phone, except they placed me on hold for over 10 minutes and never bothered to come back on the line to even say it would just be another 5 minutes or whatever the case may be. To be honest, the person probably forgot I was even on the line because that seems to be the quality of people they have working in their Service department.Not only do I work in Customer Service, but I used to work at our Car Dealership as well. Our Service Manager wouldve never let a customer go unseen like this. Absolutely incompetent people are working at this Jacksonville Chrysler Dodge Jeep Ram location in their Service department. I have no quarrels with their Sales or Finance department - as a matter of fact, they are great!That said, I would not recommend doing business with these people. Save your time and headache and try the 11101 Nurseryfields Drive, Jacksonville, FL 32256 location instead. Its what I did! I called them and they took care of getting me scheduled for an appointment for the very next day in minutes. The person who answered was very friendly and professional as well. Its very sad that I have to drive an extra 20 minutes just to get better service, but its better than dealing with these other people.By the way, this is the first time Ive ever written a poor review about any business, so you should really consider what feedback people have to say when they take the time to let others know. I also let wrote them online to let them know what a poor job they did.

This is by far our worse dealership experience. They mismanaged our paperwork, a month later the paper work still had not been processed and they ran to re run our credit again and we were also still having to make payments on the vehicle we traded in. We will not be doing any further business with them again. The only reason they got one star is because it won’t let me give them none.

Great experience thanks to Jason who took care of my alignment. He is obviously passionate about his work and was happy to answer all of my questions and explain everything thoroughly. 10/10 would make the hour drive to see him again.

Work with Fitz he is amazing and gets the job done fast and easy thank u so much

Had a great service experience at CDJR Arlington today. My advisor, David, was very professional and enthusiastically handled all my service needs, keeping me updated the whole time. Will continue to get my service done here.

Patrick was very friendly and knowledgeable, and we feel he got us the best deal possible. We would buy here again.

Salesman was great but everything after him has been a nightmare. Here we are a month after the purchase of a new truck and have an expired temporary tag which is resulting in me having to drive 1.5 hours back to the dealership to pick up a new one. I’m still making payments on the truck I traded in (they already sold it) bc they still haven’t paid it off and I don’t want it to go against my credit. Every time I call the dealership it is nothing but a run around. I’ve even called to talk to management and get nowhere, they take down your number and say they will call you back (which they won’t) This will be my last purchase from here.

The Service Department at this location is the worst!! We have had multiple issues with a brand new vehicle purchased from there and they could care less. The voicemails are always full, no one can call you back and they have no respect for your time and how long you wait. And NEVER purchase the road hazard package. I can’t even get my tire replaced. I was given the number that I had to call and start the claim, got that part handled but had to bring the truck back to them to determine where the hole is. Truck sat there for 3 hours after being told it would take 1.5 hours only to hear the service guy argue with me. He had been calling the claim number I gave him instead of the 1-888 they gave me 😳. I asked for my keys because I could not wait any longer due to work. He says well I won’t be able to work on your claim if I have to go get your car. I said don’t worry we won’t be back. This one instance is after having the truck back there three additional times for the check engine light. I have left messages for the service manager to call but have yet to get a call back.

Be careful when signing the paperwork. Price went up 6,500 from the sales desk to finance, and they also charged for items listed as standard equipment. Very disappointing experience

Worst customer service ever. You cant ever get hold of anyone in the service department. Nobody ever calls you back. Listed phone numbers only take you to a phone holding loop that you cant ever get out of, even after pressing the correct buttons. Ive taken my jeep in there to get serviced multiple times and they leave you waiting all day with no updates. Every single one of the customer service reps is incredibly rude (and I work in retail customer service). Im sure buying a vehicle there is fantastic, but DO NOT EVER DROP YOUR VEHICLE OFF TO GET SERVICED.

Arrived here for a compass after long hours of research but after explaining everything important from prices to monthly payments Fitz was incredible to not only change my mind to a Cherokee but also give me one with ALL the bells and whistles! At a great price with a very VERY low APR rate for some one who is starting to build credit for the past couple years that is amazing!!!! And showroom vehicle!!! 🥰🥰🥰Loving it!!! Thank you so much Fitz!!!

I wish I could have given a minus rating for this dealer. The least I could give was a 1 star. Its a total waste of my 3 hours, here at Jacksonville Arlington dealership. The 1 star is totally dedicated to the sales agent, who had an in-depth knowledge about the car that my wife and I were interested in.After a long long conversation with the store manager, we agreed to a price. We had a deal. The STORE MANAGER SAID, IF YOU AGREE TO THIS PRICE WE HAVE A DEAL. I SAID YES, ITS A DEAL.Then I said, let me call my family and inform about my decision. Also, wanted to confirm about the auspicious day, as my family believes in it.Later, when I was done with my call, I grabbed my wallet to make the payments. AND WHAT HE (the store manager) SAID WAS WE DONT HAVE A DEAL. OUR DEAL WAS REJECTED.What a contradictory statement!Its like, if they find the customer is interested, they change the price a last moment and waste your precious time.BEWARE OF THIS DEALERSHIP....THE CITY HAS MANY OTHER DEALERSHIPS. Customers, please choose any other dealership than this one.

Great service. Simple oil change, but did it in the allotted time.

Patrick the Jamaica was the best every!!!! He is so sweet and funny. He did a amazing job!!!

Vlad and Matin have always gone above and beyond with meeting my needs. I have been going to this dealer for the past 8 years and purchased 5 different cars from them. Every time I have been giving great deals and great service. I hate the typical back and forth from car dealers and these guys don’t play that. They give you a competitive price and work with your budget . Definitely recommend them to anyone purchasing a car!

Horrible customer service. You will get better service at your local McDonalds than you will at this place.Even simple things as changing a floor mat which is a Ram recall they will tell you that you have to drop your vehicle off for hours, possibly a full day. Something that takes less than 5 minutes to change. They make it impossible to have any kind of service done in your vehicle unless you are willing to just drop it off and be without a car for a whole day.

Went to look at a 2021 Ram TRX. Has search around and found that TrueCar was showing they were only asking about $500 over MSRP. When we got there which was near closing time we just looked around. Then a sale person came up and we started talking, found out they ask $30K over MSRP and they just sold 9 of them last week. Well I work right down the street and have seen the ones they have on there lot have been there for a couple of months. I told him good luck selling them. Then left, how bad is it out there to lie to me about selling them and asking that much over MSRP.

These guys are great to deal with, Vlad sold me my car and it was super easy. Since then every time I’ve come to the dealership for oil changes or service, everyone is really helpful. I would definitely go see them if you need a car.

Terrible customer service! We spoke to someone and he cussed me out and doesn’t know how to act like a decent human being. Do not go here! Not nice to sweet young girls.

My salesman German was outstanding to work with. He took my trade info over the phone and through pictures, offered a fair amount for the trade and the car I was interested in. We worked out a deal via text and when I got to the dealership I was treated with kindness and respect. The paperwork was done quickly and I was in and out fast. The only negative I will say is that I had arranged my own financing and came in with funds, however they insisted on running my credit again for some reason. They gave me an explanation but I still didnt like the extra inquiry into my credit. Not worth dinging them for a star, just something I didnt like. I would do business here again.

I had a great experience when we bought our new charger, and the service we receive when we take the car in is top notch, I drive from Oak leaf to get my car serviced. Please keep up the great work

I just purchased a 2019 Hyundai Santa Fe for my mom (farideh Pourhamzeh) from this location and our sales man “Hasib” was fantastic and helped us to find a great deal with our budget. I’m definitely will come back and buy my next car from this location just because of the great service Hasib provided us. I would highly recommend him to all my friends and family that looking to buy cars.

Awesome experience...Hasib was so helpful and didn’t pressure my shopping experience, and he listened to my needs in the purchase of my Jeep Wrangler. Nicholas was very informative, and he really worked with me on the warranty options to get the overall price for the right coverage. I couldn’t get a better deal where I live. Thank you for such a positive vehicle shopping experience. It was worth the trip from out of town.

5 STARS & EXCELLENT!. A special shout out goes to my salesperson, CHARLES BROWNELL and the Sales Manager ERIC GROVNER. These gentlemen ANSWERED ALL OF MY QUESTIONS regarding factory options, provided full disclosure of dents and dings via pictures and sent me videos of the car. I flew from California and back in one day to test drive and purchase my Audi RS5 convertible. Prior to my arrival, the dealer and I AGREED ON ALL THE PRICE and financing BEFORE I made flight plans. They helped arrange and obtain best price for shipping the car to California. They picked me up at the airport in the car which I got to test drive back to the dealership. They permitted me to take the car to the Audi dealership down the street to have the car inspected. We then reached a fair agreement regarding a necessary repair. While I waited as they finalized my paperwork, they offered me cold water and a southern style lunch of fried chicken, collard greens and all the fixins’. Then, they hurried to complete all the paperwork and rushed me back to the airport in time for my flight back to California, all in a matter of a few hours. This dealership functioned as a tightly connected team and all worked together to make my deal come together the way I needed it to. I HIGHLY RECOMMEND this dealership and WOULD DEFINITELY BUY ANOTHER VEHICLE FROM THEM!KEEP UP THE GOOD WORK and THANK YOU for your PROFESSIONALISM!

Jeffrey provided excellent customer service to me and my wife. He showed us a list of purchase options and wasn’t pushy. He was very informative about the all the cars we looked at until we decided on the perfect car for us. When you visit this location ask for Jeffrey.

I went in with a small budget came out feeling like I was on top of the world they did everything in their power to get me in a good vehicle

I strongly recommend the Nurseryfields Dr location for your service needs if you can avoid the Arlington location. The people at Arlington are not at all considerate of your time and needs. I had to call several times to get updates about my vehicle. The times kept changing and the delivery of parts needed kept getting pushed back. They don’t mind inconveniencing the customer and transparency is nonexistent. Furthermore, service manager’s nonchalant tone and condescending attitude is insulting!

Had a great experience. Douglas was our Sales Consultant - he even went to great lengths to take us to a sister store to show us additional inventory. They even went all the way to find our vehicle in South Florida and transferred to the Regency Store. We were at the store on the last day of the month and there was no pressure in closing the deal before we saw the vehicle. They really tried to find all of our wants and even went to the extent to tint the windows (a must have for us) before we took position. Ben in finance was a straight shooter and explained all the ins and outs and was patient with our questions and financing options. And not last but least, Vlad the GM insured we had the best experience possible. I’d recommend Jacksonville Chrysler Dodge Jeep Ram to anybody in the market who is looking for NEW or USED.

Man when I tell you that my experience at this place was awesome, I can’t even describe my level of joy! I usually hate dealerships but as soon as we got there our salesman Joshua Purdy made us feel at home! He made the process easy, simple and fun! Thank you Joshua for making our experience amazing!

I recently purchased my 2020 Jeep Cherokee and Jeffery was my sales person. He made the process easy and offered great customer service. He went above and beyond, making sure I found the vehicle I wanted. I highly recommend him if you’re in the market to buy a car!

I have gotten my last two cars from here. Always great to work with!

Salesman and manager were excellent. Took their time and got me the best deal.

I was dreading walking into another dealership but Thanks to Joshua Purdy i had an amazing, stress free experience! He was able to work out an amazing deal with everything i was looking for. Very professional, with attention to detail in his customers wants and needs.

I felt I need to give David Todd a huge shout out and thank you for going above and beyond in making sure my truck was fixed. At one point I thought the issue wasn’t going to be resolved, but David persisted and never made me feel like a burden. Great service!

I had such great experience and i would really like to thank Ben for being so patient and honest with me. He really went above and beyond to make my deal work in my favor!! I highly recommend anyone to go purchase a vehicle From them they go above and beyond for their customers. Thank you Ben!!!

We have visited several dealerships and by far this has been one of the best experiences. Vlad has gone over and beyond to assist us and ensure we are satisfied. Great experience!

My experience at Chrysler was nothing short of amazing! I wasn’t even planning on purchasing a car, but Purdy put a deal on the table I could not walk away from. The family oriented customer service was top notch! Thanks guys! You have a life time customer in me!

Talked few times to a few sales people on phone telling them my situation and that I had a pretty good down payment! I also stated don’t get my hopes up if your not able to make it happen! Yea I know my credit is bad! But with 7k in hand and 100k yearly income between me and my partner we should have been fine to go!Nope I left in tears!First time in 5 years I felt happy just driving around the parking lot test driving a Jeep! Just to end up leaving in tears! It’s ok I’ll save more and put my money in a store that actually try harder to help get my dream car I’ve wanted for last 27 years!!!!

We called about a car online and specifically asked if there were any “extra fees”. We were told about the dealer fee of 899 or so. THATS IT. When we got to see the REAL NUMBERS they added a “reconditioning fee”. It was 3500.00. The car price was 18,000 with 6k miles…..we left. Being lied to is not acceptable. This market adjustment/reconditioning fee/profit was ridiculous. It added almost 20% to the price of the car.Next day another “manager” calls to try and get us back. We do go back. Zero difference in price. Complete waste of time. Buyer beware of the EXTRA costs. Car max had. 399 dealer fee. No BS. We bought there. Much much more professional.

What a great experience this turned out to be. Especially since I have always dread dealing with car salesman. This team really works well together and knows how to make a girl felt comfortable ! I love my new Jeep

Love coming here for my vehicles ❤️ The service is always top notch and the guys here treat you like family. I refuse to go anywhere else to buy a new car and ALWAYS send my family and friends here too because I know they’ll be taken care of and treated well throughout the buying process. Don’t look anywhere else! Just go here you’ll thank me later ☺️

I have bought 3 vehicles from here (great sales team) and WAS about to buy my wife a new truck but their service department is absolutely awful in my opinion. We agreed that they would install new tow mirrors when I recently bought my 2021 Ram 2500. Not only did they install them wrong to begin with (none of the controls or blinkers worked) but one of them was broken. It is obvious that the mirror mount did not brake after the fact as there is no damage anywhere else but they are refusing to fix it. I will not be buying my wifes new truck there.

My husband and I just bought a Jeep Gladiator here. We test drove, negotiated a great deal with Martin, and had paper work done in about 3.5 hours. Excellent process and Martin was fantastic!

Vlad made the car buying experience easy and effortless!!! He got me the best deal he could and was very up front from the beginning! Most times before I’ve spent hours at the dealership! Vlad had me in and out in my new jeep with an hour! Highly recommend!

Went in for EXPRESS oil change on Sat, June 25th. Got there as soon as they opened (9AM). SIX hours later, I got my oil changed, tires rotated and a stripped lug nut and stud. Finally picked my Jeep up at 3pm. Sent letter to GM as well. Disappointed is an understatement.

Alex was very knowledgeable and also very patient with us. He helped us get the price we wanted. The whole experience was very pleasant. We would definitely recommend Alex to anyone looking to purchase a vehicle.

Joshua purdy was AMAZING! GREAT CUSTOMER SERVICE! HE WAS VERY PATIENT WITH ME AND VERY HELPFUL WITH MAKING SURE I LEFT THE LOT IN MY NEW BABY (CAR)!

Vlad and the team are exceptional! We have bought two vehicles within the last year and a half and have recommended them to several friends. They have a knowledgeable and friendly staff. We look forward to the next vehicle we buy from them!

Thank You Mr Joshua Purdy for your excellent service & great patience with me & my family. It was greatly appreciated! Your Passion & Willingness to Help did not go unnoticed! thank you so much

We had a great experience working with Patrick. Happy with the car, the service and Patrick went above and beyond to ensure our comfort during the car buying process. The manager and finance folks also made this a good overall experience. Ask for Patrick and you will be glad you did!

Good people to work with. Made purchase pain free. Another purchase from Matin. These people are fantastic at this dealership. This is my third new car from them in past 6 years. You cant go wrong here. Hats off to Matin again.

Best car dealership in Jax hands down! They are very knowledgeable, helpful and don’t pressure you. I highly recommend them. We will definitely be continuing to do business with them.

Patrick was awesome and was excited to be his first sell!! Great experience will be back in the future.

Mr. Jeffrey Villatoro was great at assisting me looking at Challengers he had on the lot. His knowledge of the features where beyond my expectation..Will recommend a friend to come see him...Great Customer Service!!!

I wish I could give Patrick more stars! He was absolutely amazing! I have been looking for the perfect car for my daughter and he helped me find it. He has wonderful customer service skills and made sure our financing process was quick and easy!!!

This is an all around great establishment!! Everyone there has great customer service. The person that stuck out to me the most was a guy there name Purdy very helpful and trustworthy bless his heart! He helped me like no other

I seen my car online and a salesman called me right away. When I finally arrived at at the car dealership. I was welcomed treated very kindly felt like they did everything they can to give me the best deal. Even got my payments lower than I thought. Then even when I had some things go wrong in the beginning they still took care of me and made things right. I would Definitely recommend you to buy a car from here because they will take care of you from the beginning to the end of your process. And even when you have to come in for maintenance. Definitely buy from here!!👍

Thank you German Valez and the rest of the team at jcdjr of Arlington. In October, I shopped all month long at competitors dealerships. I was ready to buy a truck that starts with the letter F but my wife told me to check out the rams before I made a decision. I’m so glad I did. The ram trucks look so much nicer, German was able to put me in a truck with more options and towing capabilities than the other two competitors and at a lower monthly payment. And they were efficient and had me out of there in less than 3 hours total.

I loved my car buying experience with Fitz! He’s new there but he’s an all around genuine guy who made me feel very comfortable throughout the whole experience. I’ll definitely be returning to the lot in a few years to buy my Jeep! Thanks Fitz 💚

I wanted me something newer with lower miles & Joshua Purdy found me just that! The experience was stress free & quick. Didn’t have any problems with the paperwork or financing. All I had to do what check information & sign. WILL BE BACK!!

Weve been purchasing vehicles from this dealership for years. Their commitment to excellence and care for customers needs in unmatched. They bend over backwards to accommodate your needs, are honest and over deliver on their promise. Could not ask for more...

Fitz took extremely good care of me. He made this process so quick and easy! And to top it off I got what I came for.Thank you so much.

Came in to purchase a Jeep Grand Cherokee and to trade in my truck. Vlad and his team made everything so easy and they all work together to make the purchase smooth. I will definitely be back to make future purchases! Thank you all!!

I came in for an oil change on my 2015 and ended up walking away with a 2018 journey. Andrew made my experience a great one. Friendly and full of joy!! If you need a vehicle hes your guy and when you get to financing ask for Ben theyre amazing!!

I visited this Dealership back in 2019 to purchase my 2020 Ram Rebel working with Mr. Josh Purdy and my whole shopping experience was amazing! He broke down every detail about this truck and treated me with the utmost respect. He gave his undivided attention to helping me find the perfect truck for myself. I don’t even think he did as much as pick up his personal cell throughout the entire encounter. I highly recommend this dealership and Mr. Purdy himself! I even sent my brother a few months ago and his experience was just as awesome! Highly recommend ⭐️⭐️⭐️⭐️⭐️

Joshua Purdy was exceptional with his customer service and knowledge on the vehicle i purchased. I would definitely recommend this dealership to anyone looking for a quick and efficient process. Thank you again Joshua you are truly one of a kind.

Sean was our salesman he did amazing was very helpful and listened to all of our needs and concerns. And Ben the finance gentleman was absolutely amazing, gave it to us straight and didnt hide anything and was able to assist us in our purchase. Thank you a wonderful experience.

Dealership is a JOKE. I wasted 5 days for this dealership not to honor my car warranty. You had my car for 5 days, then tried to get me to purchase a service that was even needed. Also they lack customer service. When I walk into your delearship, I shouldnt have to look for someone to help me. I will also be filing a complaint with BBB.

LIIIIISSSSSTEEEENNNN ... if you want an easy, no hassle yet pleasant experience please come see Joshua Purdy!! This young man took this woman who hadnt purchased a vehicle in over 10 years and was crying when she walked in the door because of her fear of buying a vehicle and made me a 2021 Jeep Wrangler Unlimited driver. I dont think I couldve done this without his patience, understanding and expertise. Thank you Josh. Im sending everyone to you!

My Mom got a car from the other dealer one the east that experience was a train wreck. My mom has good credit btw. This dealer total opposite I have bad credit and came in with an 15 year old car and I left in a 2018 Kia. They are good people ask for German Velez.

Just bought my Rubicon from Alex Coble! It was definitely worth the trip from Fernandina. Alex and the staff was knowledgeable, very professional and helped make this an amazing experience! Thanks for making a car purchase so easy and effortless! I’ll be enjoying my new Jeep for years to come!!!

I would give this place zero if I could, service adviser Lisa is completely unprofessional, she never answers my phone, I’m waiting for parts to fix my radio and she will not return any calls or answer for me. She gave car back 3 times to me and said no issue when I sent her numerous videos of the problem. Then sh returns my car filthy after saying is was detailed to find the water leak that was a lie and have my car back with a huge scratch, when I dropped it off a third time my wife told me it was not fixed again. I’ve wasted hours trying to get a warranty item fixed and she just gives me the run around when I get her on phone. They had no problem answering my phone and calling me when they wanted to sell me the 40k dollar suv. This place is completely garbage and Lisa needs to be fired!!!

If you enjoy old fashioned heavy handed sales tactics then this is the place for you.. If you like your keys been taken by the used car manager for possible trade evaluation and not properly returned so you are captive to the sales departments manipulation and sales games, youll like this place. Its not for me so I moved on.

My salesperson was amazing. But the deal almost did not go through as Mr. Wayne Feng got involved and he upset the applecart. Mr. Feng was pushy, egotistical and above all has an inflated sense of his own importance.He DID NOT LISTEN!! He tried to put in in a lease that was NEVER and option. He made a few judgemental comments, I really dont like to give negative feedback, but the company really needs to review his professionalism .