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Superior Industrial Sales & Service Inc
116 N State St, Jackson, MI 49201, United States
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Superior Industrial Sales & Service Inc

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j
Review №1

Not very often do I give 5 stars to anyone, unless the service is Above and Beyond.Let me start with my first phone conversation two years ago. My husband had suffered from a stroke and we were facing power outages due to severe weather, & our generator wasn’t working. So I called and a gentleman I believe was the owner said, he would personally come help us so our basement wouldn’t flood. Fortunately, the power stayed on.. but today was a morning I had been dreading. A big storm came through our area and power was out Everywhere! I remember this mans kindness, so I called him before the store opened hoping to leave him a message, but to my surprise someone answered! I’m not going to try to name names, because I talked to nearly 20 people today. Anyway, I ended up calling 3 times to make sure they knew we were still on our way. Seven times we were redirected on our way to Jackson due to fallen trees and lines. When we showed up, we were met with a smile at the garage door. The man said, “Yours is the last one left!” He was very patient with me as I had a bunch of questions. He walked my husband through everything so it would be the simplest set up. We paid the bill, drove home then went back to bring it home in our truck. Again, the staff were very friendly and helpful. Later on in the day, my husband had his friend take him back to get a few things from their parts area. These guys went WAY OVER the top to help my husband!His friend came in the house and couldn’t praise these guys enough. Once again, our lives were touched by the earthly Angels God has placed amongst us. From the bottom of our hearts, Thank You!

Bo
Review №2

Thank you so much for immediately sending someone out to fix our generator after the storm. The capacitor blew. This company is the BEST.

Br
Review №3

Great place to find parts that you need. Very friendly. And very helpful.

Gr
Review №4

I say that you try to find some else. There was a sense of urgency yesterday, now it seems they dont even know about the service request.

Sa
Review №5

Like old times when people used to know what they were doing.

jo
Review №6

I bought a Farris zero turn I love it, it’s a great lawn mower great people Chip will give you the best prices very good people there

Ma
Review №7

Great services provided great employees and always price friendly

Me
Review №8

Amazing people. Friendly and helpful. Very knowledgeable. They can find hard to find parts, too

Pa
Review №9

Great shop! Always willing and able!

Lu
Review №10

This place is great. I worked with David to purchase a new forklift. Very impressed by his knowledge. He even brought Toyota into survey my facility just to make sure he didn’t miss anything. Very happy with my new Toyota Forklift. ANYONE IN THE MARKET FOR A FORKLIFT. Call David ASAP.

Sa
Review №11

Got all my parts and a friendly help for a good price.

Ja
Review №12

Bad experience over a ignition switch that worked only a week so 4 or starts wouldnt exchange because were the key scuffed the hole edge,I will order from Darrelle hardware or ebay/Amazon here on out

Ma
Review №13

Went for a bearing for an older generac generator. They matched it up and were helpful as always.

Sa
Review №14

I got parts and very helpful tips.....

jo
Review №15

If you need it they probally have it, they have an extensive inventory when it comes to repair parts for mowers and any lawn equipment

Ma
Review №16

Had exactly what I needed in stock and for what I wouldve paid for it online without the shipping costs and without the wait. Fast, friendly, professional service. I will definitely recommend and definitely be back for future parts. TSC is a joke compared to Superior.

Ch
Review №17

Only place to go to have your equipment done right.

Er
Review №18

Very helpful and always courteous and professional.

Da
Review №19

Debbie was a great help, as always. She knows how to find just what your machine might need. She is one who helps the customer. Keep up the great work, Debbie. 👍

Tr
Review №20

Very helpful if they cant get it they are nice enough to tell you where you might find it! Friendly!

Aa
Review №21

Great company to work with. They have installed and maintain our two power generators at our two business locations in Michigan. They did a great job of sizing and recommending the proper generator to accommodate current and future growth. They have a 24/7 service line and have extremely responsive whenever weve had a question. I highly suggest working with them as opposed to a big box store.

Ru
Review №22

Great Business!! Sales and Service!! I bought my zero turn from Zeb last year, with better buying incentives than you will find at the box stores! Zeb delivered the unit after hours, and took the time to go over details about using and maintaining the mower. I had a spark plug fowl out about 2 months of use, they came picked up and delivered back in 2 days with a new set of plugs installed. I had them come and pick up the mower this year for the spring service and once again, delivered in a very timely fashion, very fair on the service and delivery charge. Not only did they perform a tune up, they also performed an inspection and found a seal leaking on one of the trans axles and was repaired under warranty, no questions asked, and no issues processing warranty!! Good luck with that at the box stores.Thanks to all guys and gals in service also, hard workers, and care for their customers!Superior, says it all!

Mi
Review №23

I would like to see...THANK YOU CHIP PETERSON!!!

Da
Review №24

Superior has a great inventory of parts for engines from many manufacturers.

M
Review №25

I absolutely love this place. Kevin Carr is a great salesman who is dedicated to making sure you are satisfied with your purchase. Ive shopped everywhere else in the past and wouldnt shop anywhere else now. The people here treat you like a human being and are knowledgable. You wont find quality like this at the big box stores.

Te
Review №26

Excellent place for generator work. Very knowledgeable and friendly staff.8/15/2018 UPDATE: Was here again for some other generator work. The generator guy - Al - is great. He keeps digging until he finds the problem. I dont deal with generators very often, but if I do and have problems, I guarantee Ill be coming here asking for Al to work on it. Im driving 40 minutes to come here for work on my motorhome generator and well worth it. I highly recommend Al if you need generator work done. Even if you have to drive a ways.

De
Review №27

Had the parts I needed with fair prices, quick and friendly service

Da
Review №28

I am biased because i work at Superior Industrial Sales & Service. I stand by our service and i stand by our products. If an issue of any nature arises, once it is brought to our attention, we will resolve it with integrity. We havent been in business for 75 years by luck, it is by strong values and commitment to customer service.

Do
Review №29

Bought a ferris 0 turn mower. Sales man very informative. Didnt feel nervous about buying it

Fr
Review №30

I got what I needed great service.

Je
Review №31

They got the right parts and ahead of time.

Ke
Review №32

Straight up and honest answers...and willing to hear the issues that your having with your equipment... And not jumping to conclusions immediately....as the dealership of my equipment was doing, which in all reality... Would have cost a lot of money and I still would of had the same issues... A little time and research that superior took (Zeb) resolve the issue immediately...at a fraction of the cost..... Thanks superior...

Bi
Review №33

Used to be a great place this virus had them all locked down and not very willing to help at all

He
Review №34

These guys go the extra mile! Long story short my chainsaw was almost a lost cause, but they got it going! God bless you all!

Al
Review №35

Theyve repaired everything I own that I cant. Chainsaws, trimmers, tillers, you name it and they stand behind their work. They also stock some pretty impressive equipment, too.

Wi
Review №36

Good place to get parts and friendly people working there!

Rh
Review №37

Salespeople were helpful & all the girls were very sweet.

Cl
Review №38

Great salespeople! Very knowledgeable and sell the best product for a great price.

Jo
Review №39

This place deserves 10 stars. My machine blew a crank seal and caught fire in the middle of a job. I thought I was going to lose the account. I rushed down to superior and their master mechanic Al miller had it cleaned up and fixed in the matter of a couple of hours. Because of them I was back to work that afternoon and got the job completed. I really cant say enough about this place.

Ji
Review №40

Great place to get small engine parts, friendly workers willing to help

Gi
Review №41

Great place to get small engine parts and industrial parts! Repairs as well.

Br
Review №42

Great service and help. Even trouble shot sum other issues

To
Review №43

Great place nice people, got my generator install on-time

Do
Review №44

Home standby generators and portable love mine always have power no matter what happens

Tr
Review №45

Absolutely perfect. Why shop online when we have places like this?

Wi
Review №46

Good service as always miss Zeeb

R
Review №47

Very good place to get good advice and parts for New and old equipment

Is
Review №48

Very friendly and helpful. They didnt charge me for the service when the competition wanted $60.

Vi
Review №49

Always helpful with my mower belt

Mi
Review №50

Very helpful and got the parts that were needed

Al
Review №51

Very friendly, they usually have what I need,nice people

Ja
Review №52

Im into vintage garden tractors. Have been here many times, for carburetor rebuild kits, head gaskets,etc. never had a bad experience.

Jo
Review №53

Got a great team of workers down there

bi
Review №54

Always Having a place To return the Part if it isnt Correct 👍.

Jo
Review №55

Excellent! works highly recommend!

Cl
Review №56

They are expensive and sometimes the staff is short tempered, but they have what you need.

Ga
Review №57

They fixed my generator, and gave me advice on how to try to keep it from needing repairs again.

Ne
Review №58

Quick friendly service

br
Review №59

Great place if you like rude, condescending, know it alls

Sa
Review №60

Closed on Saturdays until March 1st

Ro
Review №61

Great people great service

Mi
Review №62

Even had a real old mower part i needed in stock.

Ke
Review №63

If they dont have it, they know where to get it.

De
Review №64

The parts you need when you need them

Bi
Review №65

Great experienced employees

Si
Review №66

Part that are hard to find.

Bo
Review №67

Very helpful !

Gr
Review №68

Excellent service

ma
Review №69

Every part for a lawn mower

Ja
Review №70

Good

Bo
Review №71

Excellent

Information
23 Photos
71 Comments
4.7 Rating
  • Address:116 N State St, Jackson, MI 49201, United States
  • Site:http://superiorindustrialsales.biz/
  • Phone:+1 517-784-0539
Categories
  • Lawn mower repair service
  • Forklift dealer
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–1pm
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
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