If I could give them negative stars I would. I reserved the car online and it was prepaid. We had just flown in to DFW and we get to the counter to be told they dont have more cars and that Id have to speak to the manager. The manager Norm Toliver/Oliver comes over laughing knowing the situation and when I asked what I was supposed to do or why I wasnt notified beforehand he legitimately laughed in our face and told us were SOL. He didnt bother apologizing for the inconvenience or even seem remotely concerned or apologetic. Anyone in customer service knows better than that and I was calm until that moment at least pretend like you care. Thats how customer service works. Any how I digress, I walked away to call customer service and the wait was 45min. The person I was traveling with went back to the counter to get his name and the phone number for the location and he refused to give it to her because he said she didnt need it. He finally told her his name was Norm and that he didn’t have a last name. At this point Im furious as its very late and were stranded. I go back to ask again for his information and low and behold I get back and instead of talking to me directly he tells one of his employees to just give me a car so I can go away. And what do you know! There was not just one car but multiple when I had been there not even 15min prior. The other gentlemen working (Im sorry I wish I got your names) they were incredibly kind and understanding and so much more professional than Norm could ever wish to be. I apologized for being short with them and told them I appreciated them as I know it wasnt their faults at all as they were just doing what they were told. The employee told me Norms worked there for 25 years and honestly he should be embarrassed by the way he handled any of this interaction and I highly suggest he work somewhere else that isnt customer service or with people.

Great place to work, lots of cars today to choose from.

I work here

People know there stuff awsome

Fast service