Joe helped me with the deductible for my truck.I was able to save money and use it with my children. I am very pleased with this company!!Ox Car care has taken care of all the repairs to all 3 of my vehicles. Every rep is courteous and takes their customers seriously.This company shows professional interest and made sure my repair was done with out having to break my pockets.Perfect company for those of us that know nothing about cars!

My entire family has a policy with this company, we have 5 cars and we have not been disappointed. We highly recommendAlex has helped me with all my claims and concerns, he is a great customer service rep that will be there until it is all resolved.I trust this company because they are part of the BBB. No lies or misleading information. They have come through when I have needed them.

Andrew was super helpful with helping me negotiate with Honda! If it wasn’t for him I would be out almost $2K right during back to school season. Was always wondering if they really would cover what they said but they did!!

Great customer service!Highly recommended!!!Steve was great as he went above and beyond to help me with all my questions.

When it comes to the customer service they are always happy to assist.Very friendly and attentive staff.

My experience with Ox Car care was excellent, the explained all about car warranty and the coverage they offer.

Havent had to pay for an oil change in like 2 years lol because of this. nolan over there is super cool, so when he asked me to leave him a review I said hell yes! I even had a component go out and he helped me negotiate with toyota, they overquoted me both on parts and like 3 extra hours of labor. super appreciative nolan you rock dude.

This company shows professional interest and made sure my repair was done with out having to brake my pockets.perfect company for those of us that know nothing about cars! if you need help,speak with Steve in customer service,very friendly and gose out of his way to find solutions.

Ox Car care has taken care of all the repairs to all 3 of my vehicles. Every rep is courteous and takes their customers seriously.

After reading all the reviews on your business behavior’s, I have learned that your company practices bad business behaviors!! In other words you are thieves!! I do, do my homework now, ever since, I got stolen from!! Shame on you people!! Return, people their money!!

I called to set up an extended warranty. Paid over 300 the first month. You have 45 days to cancel legally. I cancelled the very same day because I found a better rate and coverage with endurance. Its been 4 months and they never returned my money. They are thieves. They dont follow the law because legally binding they were supposed to return my money.

I really dont want to leave Post but it popped up on my phone and so now I must leave one because of the untruthfulness and misinformation that was very untrue and incorrect, and for the unethical staff and customer service that I received from 3 out of 4 of the representatives that I spoke with. 1st Ox car care representative sold me a plan that was either diamond or platinum for $171 then transferred me to another representative (Samantha) to complete a process with agreeing to a package that was not what I agree to, which was the gold package. Samantha was trying to have me verbally agreed to a gold package and that is after Ox car care debited my card for $171 for the platinum or diamond package.Samantha told me that she would cancel my account and immediately refund my money back to me. That Did Not happen! I waited a week and my money was not refunded back into my account. I called ox car care and a rep stated that I have a gold account. He transferred me finally, after I almost begged him to transfer me to a manager. Only then, did he send me to someone who can Cancel my account and refund the full amount of my money back to me. I am pleased with the so called manager that I spoke to last and I told her about the coaching that needs to be implemented throughout the customer service department and I told her about how unethical and unprofessional the representatives are, that I spoke with prior to her. I received my refund back within a couple of days. I do not suggest when 1 bit Using this service until they implement a better customer service base. (Representatives that will be kind and courteous and not on unethical and unprofessional)

This place is a joke I clearly told them that I would not have the money in my account until that Friday this is Monday that Im talking to him and tell me why on Tuesday and Wednesday they got my card both days for 185 dollars even after I told him clearly three or four times do not charge my card until Friday because the money will not be in there untill Friday and took me a month to get it finally cancelled

SCAM. Got cold called by a VERY obvious call center and the directed to this insurance company. There are 65 similar complaints on the BBB. Feel free to buy their nonexistent extended car warranty if you must but just know you arent gonna see that money again.

The SOBz wont send my money back its been 3 weeks im disapointed cant trust ox

I have canceled the seevice and this company is still trying to take money out of my account.

Id leave no stars if it were possible. I didnt get paid until Friday, so I had asked the guy when the amount for the payment would be needed. He said not until the end of next month, so I said okay. They charge my account that day,, and made it overdraft. I spoke with the manager, and explained to her I would not have money in my checking until Friday. She wouldnt listen and kept saying I would be charged less if I paid that day and that the offer was only available that day. Then another guy got on the phone, I explain to him my account was overdrafted. So he says they would cancel the payment and that it should be back on my account by the end of that day, and only charge me $100 as the down payment on the day I get paid. I checked my account today and they charged my account the $100, but still havent given me my money back from when they overdrafted it. I try calling the customer service, and they keep sending me to the automated system, even though their site says they are available on Saturdays. Im just going to cancel the whole thing on Monday, and they better refund me all my money that day!

Just heard a commercial for this company. Its obvious that who whoever wrote it didnt consult with an automotive professional first. In case we need to get the CYLINDERS replaced???? Are you serious? Funny that a company that is supposed to specialize in paying for car repairs doesnt know that you cant replace something that is machined into the ENGINE BLOCK!

I had responded to fliers and phone calls concerning getting warranty for my car. They made everything sound sogood and affordable! So, I signed up, immediately! Especially with what they had to offer for just 100.00 a month! Recently, I had started having financial problems and even though I had been with them over a year ( closer to two), faithfully paying them 100 dollars EVERY month for services I never even used! When I called and asked about cancelling and refunding me my 100.00 due to my rent being 100 dollars short, they had the nerve to tell me that I hadnt contacted them on the 30th or the 1st trying to cancel and get my refund, even though I had called and left a message and sent two emails, however, it turned out you couldnt send to that one, so I went online and posted the same information on the home page. Finally, after not ever seeing the money returned to my account, I contacted Budco by phone. The gentleman, named Cory, cancelled me and put it into his notes to have someone call me about my refund. However, The rude man I spoke with TODAY at Ox Car CARES, whose name I didnt get unfortunately, had the nerve to tell me that I didnt cancel until the 11th and if you cancel AFTER your payment has processed you cant get your money refunded! I have had payments that were fraudulent charges get posted and STILL was able to get my money back. I have never heard of such! THEN this extremely rude young man told me that this company didnt do that and that each company had their own policies. No, I am sorry Maam. I will see what I can do for you, or I will speak to my manager. Totally disrespectful. The reps I spoke with at Budco Financial are far better at doing their job. They actually made me feel as if I would like to come back AFTER I got back on my feet. Unfortunately, the person I spoke to today cancelled THATidea! So I advise anyone considering this company to not be lured in by the rates and shop around elsewhere.

You have great services prices are fair. What food is great. Special potato skins. Good clip come in and meet people around Cypress and Katie.

The Sales team was excellent!!

I have a 2008 Honda Accord that has a lot of miles on it. I wanted an extended auto warranty on my vehicle because it is an older car and could break down at anytime. I choose Ox Car Care because they offered me the exact coverage I needed for a reasonable price. Three weeks after getting my warranty, I decided, to buy a new car. I called Ox Car Care and cancelled my policy. Within three days I had my money refunded to me with no hassles or questions asked. I am extremely pleased with how well this company treated me and made canceling my policy so easy. I will absolutely be coming back when my new car needs an extended auto warranty. Thank you Ox Car Care!

My previous warranty had expired and I planned on keeping the my current vehicle, so I needed an extended auto warranty. I looked online and found Ox Car Care and went with them based on the coverage they would give my vehicle. The purchasing experience was seamless. And the payment was reasonable and straightforward. Over the phone, the rep explained to me in clear detail what was needed as of that day, what I would be subsequently responsible for and what to look for.update 9/22/20: After purchasing my extended auto warranty I decided to get rid of my vehicle and buy a brand new one through the Audi Dealership. I called Ox Car Care to cancel and I was refunded within three business days. I will be back once my warranty is about to expire! Thank you for being so responsive Ox Car Care, Ill be back!

I have been a customer with Ox Car Care for a little over a year now and I have had a really great experience with them as a whole. I have used my coverage twice and each time it was very easy to contact them and get everything covered. I would recommend Ox Car Care as the best company to get your auto warranty from. Ive never experienced any of the frustrations that people are claiming to have gone through that gave a 1 star review.

I have been a customer with Ox Car Care for a little over a year now and I have had a really great experience with them as a whole. I have used my coverage twice and each time it was very easy to contact them and get everything covered. My second claim moved a lot more smoothly as I knew the process by this time. But all in all, I would recommend Ox Car Care as the best company to get your auto warranty from.

Could not get ahold of anyone that works there called 3 times left message 2 times with return number and still no call back

Ox car care was not worth buying. I wouldnt buy here if i were you. Please find someone else.

My wife wanted better protection for her truck and did some research online. Ox Car Care was the first to reach out to us and the reps whom we spoke with were very open. They discussed the different options we had and were very friendly. We are very happy we choose Ox Car Care to protect our family.

I just bought a BMW, which was almost out of warranty and if anything happened to the car, I needed coverage. One of my friends referred me to Ox Car Care, so I knew they were a great service. The purchasing process was transparent and easy. The customer service was very helpful and knowledgeable. Any question I had, they answered perfectly. The payment plan was affordable. Overall, everything was perfect.

Not a good warranty service...most major nor smaller car dealerships wont except it

‼️SCAM SCAM SCAM ‼️They called and begged me to buy the warranty, we were going to trade in for smaller vehicle since two oldest in college and have their own car, so now my car needs a engine and the games begin in the warranty book clearly says you need to keep records from the time warranty is bought no problem I have that, but now they want every oil change from the time the vehicle was purchased 5yrs of oil changes 🤯 wow but hold on I have every oil changed done at the same dealership except one from end of 2018, when dealership was over booked‼️🛑🛑🛑As of 11/1/20 they have canceled my contract because I contacted the BBB I have on recorded line me telling Ellie with me saying I do not want to cancel contract! If you did nothing wrong why cancel my contract that’s says it can’t be canceled in Louisiana 🤯, I have all records and recordings🛑🛑🛑oh and they lied to BBB saying I never submitted proper paperwork‼️‼️ LAWSUIT make sure you record their conversation and keep emails it will save you, because they have no morals and will say anything ‼️

DO NOT USE OX CAR CARE, THEY ARE SCAMMERS

I wanted an extended auto warranty because I have an older vehicle. I compared four companies to one another and chose Ox Car Care based on their ability to work with me on a down payment and overall coverage on my vehicle. Getting started was easy, all my questions were answered, and though I havent used my warranty, Im very satisfied so far. One thing I especially like is that you’re not bound to the contract, and can cancel it at any time. Plus my car is fully covered, which is great for someone, like me, who has an older vehicle.

Good customer service very cut and dry to the point answer my questions and took my payment although the website doesn’t have a place to make a payment so I had to call customer service and was given another website to go to. That part was a little frustrating but other than that I have no complaints.

Just bad service from Daysha!!! Also it has been a month and you guys still charged me and put me in the negatives after I called to cancel it because I couldn’t afford it!!!

I do not understand why there are bad reviews for this company on here. I usually do not leave reviews but after reading the first few on here I wanted to share my experience. A lot of people will only write negative reviews when something doesnt go their way and or not tell the entire story like I am seeing here. Even the responses from the company show half of the complaints are not from their own customers. As a real customer of three years Ive had nothing but the best experience with Ox Car Care. From customer service to handling issues with my vehicle, theyve always been up front and honest on what they cover and do not cover. You have a happy customer here! thanks Ox car care!

I am not sure what all the complaining is here, i have called 6 warranty companies and everyone but Ox told me i was getting bumper to bumper coverage which everyone knows doesnt exist. Ox told me the actual things covered and not just say everything is covered like the 5 others i wont name here. But this company at least has some integrity, others do not.

I havent had to utilize the warranty yet, and Ill be sure to post something if the need arises, but this review is for their customer care and customer call center.You will spend a LONG time on hold, and be transferred a minimum of 2 times to get to the right person. I have been hung up on multiple times in the middle of conversations with the people it took me well over 20 minutes to reach, and they never give a courtesy call back, so then you get to jump through the hoops again waiting. In fact, I was just hung up on again now as I was writing this.If you owe them money, this company and 1 or 2 others will call demanding their payment. If you make the payment, they either wont add the note to the account, or no one bothers to read the note and you will receive calls demanding payment for the following week.THIS IS MY EDITI have taken this company from 2 stars down to 1. Money was very tight several months ago and I decided they were an expense I could not afford. I received harassing phone calls and this company STILL calls me even though I canceled my warranty with them months ago.Additionally, when I explained my situation and that I could no longer afford to pay for their services, I had it rubbed in my face that if you cant afford the warranty, you definitely cant afford any repairs FOLLOWED by the person on the phone suggesting that if I changed my (at the time) 2 star review to a higher rating or if I removed it completely, they would be willing to consider working with me on the financial aspect.That told me all I needed to know about the company.I will never recommend them to anyone.OX CAR CARE, since you will read this, STOP CALLING ME AND FIX YOUR REPS.

Took a few quotes from different companies and they had the best deal. I used them for about a year and filed 1 claim with no issues. Unfortunately when i moved to CA and tried to use them on my next vehicle they were not able to do CA but overall it was a good experience.

They are still taking money out of my account; after I canceled my coverge.

I wish I could give them zero stars! This company is nothing but a scam. Bunch of lying employees. We got a warranty through them and was told the lifted truck we purchased would be covered. WRONG! They lied, once the truck was taken to the mechanics an inspector from ox car care came to look at the truck and said the issue couldn’t be covered under warranty because the truck is lifted. Although we purchased the truck like that and the representative said it would be fine. They do not give refunds! DO NOT USE THIS COMPANY!! They will steal your money and don’t care to help you.

I have had my extended warranty with Ox Car Care for a little over a year now and they have been absolutely fantastic the entire time. I have to give them credit where credit is due, because their customer service is excellent. I got a great price on my warranty and it has come in handy more than a few times. I will continue to be a customer with them for a long time.

I needed an extended auto warranty and Ive seen great reviews online with at Ox Car Care. The customer service was excellent. Everyone was extremely patient with me and answered all my questions. Making payments to them was also very easy and I would recommend them. When I had to file a claim, I was able to take my care to a mechanic of my choice. There were some problems with my engine and I gave what they asked for to get the oil changed. They went from there and the process wasnt difficult at all.

Taking a long time too refund my refund

My husband purchased an extended warranty for my Mercedes Benz. While on the phone with the rep he asked for my mileage. I advised him that I was not in the car so I didn’t know the mileage. He said take a guess and when u get home just call us back with the right number. I absolutely forgot to check the mileage. I work and have my grandchildren. 8 months later(according to an ox car care rep) the cars engine blew. We took the car to Mercedes who contacted ox car care. The rep came out and told us the car was not covered because the mileage was lower than I quoted. Initially I called the number that had called me before and a rep stated they no longer service car care accounts (they had just found out that day) and don’t have access to their files anymore. She gave me the correct number. I called the number provided and was told again that the mileage was incorrect. said when I missed making a payment U all called to get my payment and not once did they say don’t forget about checking the mileage. They sent me a check back for $398.00 and cancelled my warranty. I paid in well over $800.00 but they only sent me back less than half of my money. When calling customer service I was told that’s all I would be getting back and my policy had been cancelled. So I ask where is the rest of my money and the rep said that’s all i am due. So they collect your money, call when it’s late, cancel at will and keep what they want!!! DO NOT PURCHASE A WARRANTY WITH OX CAR CARE!!!Tonya Timmons

They convinced me to cancel F- BBB RATING “CAR SHIELD” warranty I had since they have a A+ BBB rating and I did, just to find out that after I made a legit claim for unsafe high speed decelerating problems (transmission valve) with my 2012 Altima, it wouldn’t be covered. Had to wait 3 days for a response and afterwards was stuck with diagnostics, other work and rental fees also not covered by them as promised in initial call... Another SCAM company with a skeptical A+ rating... STAY AWAY so you don’t waste your time dealing with them and save yourself a headache...

Took out a policy, they offered to cover 1/3 of the cost of the transmission which was covered I was assured. Turns out only certain parts are covered. Dont waste your money here. Shame on you Ox for preying on the elder and people without a mechanics degree. When you say transmission you would expect it to mean transmission, right? Stop calling me from local area codes as well!

I have service with this company for a out 5 months once my vehicle had any problems took it to a mechanic shop and one they scene the issues they reported to oxcare and they denied to fix the issue this company is a rippedOff dont waste your many with this company

Im in the process if getting my car fixed and I dont know if they will even cover it all I need a car to get to work and I havent heard anything back from ox care nor from aaa so Im probly stuck paying for it all witch I dont know how ill get the money to pay for it nor have I heard anything back from ox care about getting a rental I dont know im very scared to pick up the phone to find out I have to pay for everything or something more then 100 bucks right now

I have a 1999 Ford Explorer with 180,000 miles. Getting an auto warranty was a must for me because a car with high mileage is bound to have some mishaps down the road. After looking through their reviews, I knew I could trust them and the services they offered so I chose to get coverage from Ox Car Care. Setting up my coverage with Ox Car Care was very simple and stress free. Everything was explained to me and all my questions were answered with no confusions. I knew exactly what was going to be covered and was given reasonable monthly payments.

I went online and checked a lot of different companies reviews before I decided to buy an extended auto warranty. Ox Car Care, by far, had the highest ratings in my area. I completed all the necessary information online with them, they called me and the rest of the enrollment process was done with them over the phone. Their customer service was friendly, helpful, and answered all my questions. My coverage is exactly what I wanted and at a price I can afford! I will be recommending to friends and family.

My husband wanted better protection for his truck and did some research online. Ox Car Care was the first to reach out to us and the reps whom we spoke with were very open. They discussed the different options we had and were very friendly. We are very happy we choose Ox Car Care to protect us.

Do NOT Buy this WARRANTY. These ppl will NOT pay for REPAIRS. They wouldnt pay for steering issues nor loose MOUNTS. They have taking payments out for 4mos out of my husband accounts. Read all the REVIEWS. They are FAKE. I screenshoted alot of them and all they done was change name and place but the words are identical words. We still waiting on our Refund. Looks like I will be pushing further against them. Please contact me to link together for fairness and against this company. Reach me at [email protected] and subject it Ox car Care Complaints and we can get something done. This is ridiculous for companies to take pll money.Ora

I called to get some information and they kept on pushing me to buy the policy over and over (very pushy). They couldnt take NO for an answer. The sales rep transfer me to his Boss and he was worse, after 38 minutes on the phone I finely had to hang up on him .....No Bueno

I needed an extended auto warranty and Ive seen great reviews online with at Ox Car Care. The customer service was excellent. Everyone was extremely patient with me and answered all my questions. Making payments to them was also very easy and I would recommend them. When I had to file a claim, I was able to take my care to a mechanic of my choice. There were some problems with my engine and I gave what they asked for to get the oil changed. They went from there and the process wasnt difficult at all.

I have had my extended warranty with Ox Car Care for a little over a year now and they have been absolutely fantastic the entire time. I have never been with an extended auto warranty company that has such an amazing customer service team. I got a great price on my warranty and it has come in handy more than a few times. I will continue to be a customer with them for a long time.

They like to rip off their clients and not pay for warranties

I have been a customer with Ox Car Care for a little over a year now and I have had a really great experience with them as a whole. I have used my coverage twice and each time it was very easy to contact them and get everything covered. My second claim moved a lot more smoothly as I knew the process by this time. But all in all, I would recommend Ox Car Care as the best company to get your auto warranty from.

Buying an extended auto warranty from Ox Car Care was one of the smartest decisions I have ever made. I’m an old lady on a fixed income and I have a 2002 vehicle. The people at Ox Car Care were very helpful and patient with me as I asked a lot of questions and customized my plan. I had to file a claim with Ox Car Care when my engine blew up and the process with extremely stress free and easy. I took my car into the mechanic of my choice and Ox Car Care did the rest! I will be recommending Ox Car Care to everyone.

If you want to cancel your policy and get your money returned, you can forget about it.

I because I did keep it

I was having a lot of trouble finding affordable coverage for my 2010 Ford Taurus. I found Ox Car Care online and I spoke to a rep right away. They were extremely helpful, patient and answered all my questions. They also made it easy to understand what was covered. They worked with me on a good monthly payment and the coverage was more than I expected. Really happy and I will be recommending to friends and family.

The only thing Ox Car Care was good at, was talking me into trying them. I canceled on April 7th or 8th (2-3 days after paying for the month)) because of their poor customer service and I have been trying for almost 2 months to get my prorated refund.TODAY IS SEPTEMBER 18TH, BUT STILL HAVE NOT RECEIVED MY PRORATED REFUND...OX CAR CARE GUYS, AT LEAST LET ME KNOW IF YOU ARE NOT THINKING OF SENDING ME MY MONEY BACK OR NOT.Thank you and God bless you, guys and success on your business!Sincerely,Juan Soto

I wanted an extended auto warranty on my vehicle since I didnt purchase a new Honda. I decided to go with OX Car Care and so far, my extended auto warranty has been great! Ive had to file several claims with them and every person I have spoke with has helped me through the process. All my claims have been paid and my car is back on the road. Ox Car Care has been extremely reliable and I am so happy I chose to have an extended auto warranty with them. They worked with me on a low monthly payments and I have great coverage for my car.

The only thing Ox was good at was talking me into trying them. I canceled because I never received the agreement forms and have been trying for months to get my refund. Get passed around, told this person is not in today, this person is not at their desk and will call me back, and guess what? No call. Will see what legal means are avaliable to me now.

I purchased my vehicle in 2013 and decided to get an extended auto warranty a few months after with Ox Car Care. For years, they have been nothing but amazing for every issue I have had with my vehicle. It has saved me literally a couple thousand out of my pocket and they are always easy to work with. My shops that I have gone to have always said, I’m glad you are with this company due to the simplicity of the claim process. I just would like to say I highly recommend this warranty company to anyone looking around. It may seem like a lot at first but it is so nice knowing the bigger issues with my vehicle are covered.

I purchased a vehicle and Ox Car Care offered me an extended warranty contract. It was great interacting with the manager and he was very personable. He seemed very knowledgeable and gave me a lot of information. He also pointed out any number that I would have to call if I needed to. This is the first warranty that I’ve used and it was a great experience. I was having issues with the drive shaft in my car and the U-joint. My car was vibrating, so I needed that repaired. I called Ox Car Care and asked what the process was. They said I needed to find a place to get my car fixed and that once I got an estimate, the company would reach out to them. Ox Car Care took care of my car issues and Im very pleased with how easy the process went. I will recommend them to all friends and family!

Ive had to use Ox Car Care one time and its been absolutely amazing. The company submitted a claim for me and their customer service was excellent. They were very detailed at explaining everything that would and wouldnt be covered and worked with me to make payments more affordable. I havent had any kind of bad experience with them. Theyve always been extremely helpful.

This company are out right lairs, STAY AWAY will make up any excuse/lie flat out have to file suit! READ REVIEWS ! Everybody isn’t lying it’s the company and it’s practices, never had to deal with a company like this but, I don’t like to be flat out lied to or on, like no morals STAY‼️

This company is so wonderful! I am so happy I didn’t take the negative reviews to seriously because I had an amazing experience with the customer service at Ox Car Care. Customer service answered all of my questions. The sales representative was absolutely informative and compassionate to whatever it was I needed. Considering the fact that I am a senior citizen and have a lot of things I was concerned about, he answered everything perfectly.

Don’t get a A policy with these people they are scammers. Took my money and left me with a big diagnostic bill

Anyone else notice the only 5 star reviews are from people with only 1 review?Anyhow, after being harrassed literally 15x a day by these guys I finally got them to send me the policy sample. Keep in mind i was looking for insurance quotes but they called me immediately after. First off im told this was similar to a dealership warranty which is false. These arent even exclusionary policies. My brothers a mechanic and he pointed out that even the highest level of coverage only covers about half the parts on the main components such as the engine and transmission. Niow that i turned down their offer the calls continue to come in a few times a day.

I had a good experience with Andy mereles he was very nice and he made it very easy to understand Thanks Andy

My previous auto warranty had expired and I was planning on keeping my vehicle for awhile, so I needed to find reliable extended auto warranty coverage. I reached out to Ox Car Care, for a quote, by filing out all my information through their website. They got ahold of me immediately and based on the coverage the rep was able to give me for an affordable price I choose to get an extended auto warranty with them. The purchasing experience was seamless. And the payment was reasonable and straightforward. Over the phone, the rep explained to me in clear detail what was needed as of that day, what I would be subsequently responsible for and what to look for. He also went through all the steps that were necessary for me to finalize my commitment to them. i’m extremely happy with Ox Car Care!

I decided to buy an extended auto warranty for my 2010 Corolla. All the reps I spoke to were extremely patient and helpful. Everything was clearly explained to me as to what would be covered and what would not. Almost a month into buying my extended auto warranty from Ox Car Care, I decided to turn in my vehicle for a 2019 Honda Civic. All I had to do was contact customer service and send in my cancelation letter and within 3 days I was refunded my money. They did not give me a hard time at all and were completely understanding of the decision I had made. I will be coming back to Ox Car Care when my new vehicle is in need of an extended auto warranty!!

I had over 100,000 miles on my vehicle, so it was time to get something to protect myself against major repairs. I chose Ox Car Care for my truck. Their customer service have always been extremely helpful. They sent a book that easily explained everything they protected, to me. I had a claim for a top end cylinder for my truck, and the mechanic was able to take care of the claim. With Ox Car Care, it feels better to know that if something goes wrong they will be here to help me!

This company are total scammers stsy away SCAM

Ox Car Care is simply amazing. I purchased a warranty plan from them and just three weeks later my AC broke down. Ox Car Care fixed my repairs with no questions asked! It was truly a burden taken off my shoulders. Ox Car Care has had fantastic customer service and I highly recommend them to anyone looking for an auto warranty company that puts the customer first and makes fixing your car stress free!

I was referred here by a friend and decided to sign up for an extended auto warranty. I have a 2008 Honda Civic. Customer service was extremely helpful and quick. I thought I was going to be on hold for awhile and the process was very fast. They explained everything thoroughly and made sure I didnt have any unanswered questions. Unfortunately, I had to cancel just a month after beginning my policy because I decided to buy a new Honda. After sending in my cancelation letter, I was refunded my money back in just 3 days. I am very impressed with every service Ox Car Care has to offer and I will definitely be back once my new car is in need of an extended warranty.

No work needed yet but we have peace of mind, knowing we are covered. Thank you for working with us.

This company will not uphold their end of the contract have everything in writing and voiced recorded,total scammers read the reviews only positives are the payment process no claims paid only a refund or partial refund never pay claims

I just purchased my second extended warranty from Ox Car Care because I had such a great experience the first time. My BMW was constantly in the shop and Oc Car Care paid the dealership directly for every repair. Even my service advisor was impressed with the efficiency of the payment process. Ive since recommended them to all my friends and family.

We purchased a used Cadillac from a Honda dealership and we needed an extended warranty. We talked to an Ox Car Care rep and he gave us a policy that could fit our budget and pointed out the value of having the contract. He was very helpful to us and I was very impressed so we purchased a service contract from them. So far, Im very satisfied. Once, I took the car to get a tune-up and the people at the Honda dealership told us that something was wrong with the timing belt. We bought the car to a Cadillac dealer and Ox Car Care took care of the rest! They made everything so simple and easy. Thanks Ox Car Care!

My warranty on my vehicle had ended and I choose an extended warranty with Ox Car Care. I’ve been with them for two years and my experience with them has been amazing. The transmission on my car went out and I was shocked to know how expensive the repair could have been without Ox Car Care paying for my entire claim. I’m really satisfied with Ox Car Care and I have been recommending them to people. I’m still driving my car and I want my warranty with them to keep going.

This company has been calling me for months trying to Sell me an extended warranty on my vehicle. Ive asked several times to be removed from their list.I did however sit through the description of the coverage theyre offering. The total cost was almost $4,000 when you add up the monthly payments. They also WAY overestimated the repair costs of several repairs to use as examples. When I told the lady this she got mad at me and hung up on me.Numbers are disguised as local phone numbers and when you try to call the number back it just goes to a generic welcome to Verizon wireless, your call cannot be completed as dialed.I had to actually get a representative to tell me the name and location of the company so I could look it up on Google and call it back and talk to someone in the office who supposedly took my number off their list. Only time will tell.I also noticed that the owner responds to several of these comments. I would love to have a discussion with him concerning how they got my information.

I had a 2007 Jeep and almost a month into buying an extended auto warranty from Ox Car Care, I decided to turn in my vehicle for a 2019 Audi. After contacting customer service and sending in my cancelation letter I was refunded my money within 3 business days. They did not give me a hard time at all and were completely understanding. I will be coming back to Ox Car Care when my new vehicle is in need of an extended auto warranty. Thank you Ox Car Care for making this process so easy for me!

This company keeps calling me from different area codes saying that they are trying to reach me for a quote i requested online. I have never asked for a quote online for this company. They call me 2 to 3 times a week. I have reported this company for the unwanted harassment calls. Yet they just called me again. I block each number they call me from but they continue to use other numbers. Total scam company. Stay away!

This company is horrible! They do not follow through, when you cancel your policy, they try putting you off to get your money back from them. The receptionist is ignorant and doesnt even know basic math skills!! So, we continue to call...which pisses them off! They have no problem taking money out of your account, but they have every excuse in the book as to why they cant put it back in a timely manner. It is getting very sickening having to deal with these no good for nothing companies!!!***Update. Our 31 business day wait was over yesterday, still no refund! We were supposed to hear back from Brittany by the close of business yesterday, but she didnt call! I spoke to Gia today, who spoke over me instead of listening to me, and she had yet another excuse as to why we didnt get the refund. I called back to speak to the owner, was left on hold for more than 20 minutes, then told he has stepped out for lunch! Of course he has...I will continue to call this company until I am able to speak to the owner...

I bought an extended warranty from Ox Car Care for my 2006 Honda Civic. After deciding to buy a new car, I had to cancel my policy just 3 weeks into purchasing it. I do not normally write reviews, but this company made the cancellation process so easy I had to let everyone know how simple they made this process for me. I sent in my cancelation letter and within 3 days I was refunded my money. Once my new car is no longer under warranty I will definitely be using Ox Car Care again.

I chose to get an extended auto warranty for my used Tiguan Volkswagen 2009 with Ox Car Care. Im extremely satisfied with the service Ive been provided during the troubles Ive been having. Everyone Ive talked to on the phone has been on top of everything and has really helped me out. The few issues I have had with my vehicle, Ox Car Care, has been there and I feel blessed to have them on my side. Its a good thing that I took advantage of getting my warranty when I had the opportunity!

I was a little hesitant to leave my current extended auto warranty that I have had with my dealership for the last 7 years. I came across OX Car Care online and was immediately contacted. Everything was clearly explained out as to what would be covered and what to expect. They gave me great options including much lower prices and more coverage then the current one I was in. A few months later, I was having coolant system issues. I took it into a mechanic I trusted and Ox Car Care took care of my repairs. I am so grateful I switched! The low monthly payments for the plan make it easy to handle and they saved me a fortune out of pocket for my repairs! Thanks Ox!

Horrible company to work for !! Imcompetent owner !!!! I work at an amazing place now that doesnt micro manger and respect their employees!!! Just want drop a line and say in my 43 years of life NEVER worked at such a dump ... and to your response take responsibility of what garbage you are 😊😊😊😊😊

This company is super aggressive!! They call from different area codes and will not give you time to discuss your finances with your famiy. Ive aske them NOT to call back and im deciding on another company, but they still call 3 times a day. They are in California but has called me from my states area codes to trick me. I am NOT feeling comfortable giving this business my personal information and banking information!

Called for a quote, gave me an outrageous price. Advised NOT INTERESTED!!! Now they continue to call and harass me. 18 calls in 5 days. Now they have started sending emails to harass me!!!! FAKES STAY AWAY FROM THESE PEOPLE!!!!!

Horrible company customer care are very rude cI cancel my contract and was sent a refund but never received it and its been months always the same excuse a check was sent out back to back to back never got it.

Worst company!!!! Do not use!!!!!

Very Positive!!! Definitely recommend this company to all my friends and family. I Had some mechanical issues recently pop up. I brought my vehicle to the dealer and Ox Car Care did the rest. No issues, no drama just excellent service. Thanks Ox! You guys made things so easy in such a stressful situation!

I wish I could rate this Zero stars. They dont deserve a One star. I hope know one has to cancel there policy and try to get your money back. Its been 2 months and Im still getting the run around

These people, and Palmer, the parent company, are scammers. Paid out $409. Totaled car so canceled policy. My prorated refund was $16. Incredibly rude people. Filed a complaint with the Attorney General.

I contacted OX CAR CARE to cancel my vehicle service agreement on May 16 2019. OX CAR CARE charged $195 down payment which is fully refundable when cancelled within 30 days which I did. I called to cancel the policy but been told to sent the cancellation letter which I mailed on May 22. I called several times over the last two months but didnt received my refund yet. One time I call the representative said I will receive by the end of June. Called again since then and every time I call either they are on lunch or I have been told they are busy and some one will call later. No body did called back. They are just giving me a run around.I will not give them any star if Google let me file the complaint.