I was excited about this service, but frankly it sucks. Im standing in the rain waiting on a Lyft to take me to a meeting I will now be late for because the blue Indy terminal where I made my reservation is broken and will not allow me to retrieve the car. Customer service can do nothing. This is the second time in two days Ive been left in the rain by blue Indy. You cannot rely on this service. Also, the vehicles I have been in are very dirty. The carpets are filthy, and my last ride had a Burger King sack on the floor along with other trash. The vehicles also feel cheap overall. The seats have almost no adjustment to them, and are very cramped even for an average sized man (6 tall). The process to check in and retrieve a car is also overly complicated and complex. This is a great idea, but the execution and details make it a failure.

I count on this company’s proper and timely service . This company is great when it comes to taking your money but when they lack in service they refutto compensate you. I check the app on a Monady morning (I have to be in a meeting so I scheduled my time accordingly to get the car and go to my meeting). I get there and nothing works and I have to call the customer service. The person says they have to send someone or try reboot. I say I don’t time for that and they refuse to assign me a car. I walk another 1.3 miles to another station to take a car and I’m late to my meeting. I call them again to talk to a manager but they say they don’t have one (which is really interesting for a tech company). I had to call 3 more times to talk to a manager since they customer service doesn’t have the ability to compensate for this company’s issue (according to even themselves the company’s at fault for wasting my time and not being able to provide a service while their app doesn’t even reflect that). I finally get a hold of a manager who refutto listen to me and says we don’t have compensation!!! After 10 minutes of conversation he hangs up on me. I know no one in this company will ever read this or give a s*** about me as a customer. I don’t even wanna get into how crappy the station close to my place is! I wish they cared about these reviews

The cars are usually dirty, or some parts are broken. The communication system to call customer service will work sometimes and sometimes it will not. It doesnt matter because the FRENCH people have a hard time understanding you working from FRANCE, and they have a terrible attitude: Do you want me to cancel your subscription Mr. X (in the middle of a trip.) Then on top of it they give the rides and car use away for half the rate to the college kids who likely are leaving them in the condition they are in. (You know what. Im going to change my review to a 1 star from 2.) :(

Wish they made charging memberships more affordable. Losing a lot of possible customers.

Great service and idea. so long car insurance!