I had a part that failed and they made it right, no questions asked. These guys stand behind their work and seem to understand customer loyalty starts with honesty that builds trust. If you are sick of being a number at chain auto shops and want to find a mom & pop that actually cares about their customers, then give these folks a try. They have a genuine interest in trying to safely keep your vehicle road worthy even when you are on a buget. My mechanic is always easy to talk to, has a positive attitude, and has an organically driven customer service mentality... Does yours?

Contacted the repair shop twice for a proposal on a new or rebuilt transmission. Spoke with Lance and then Brad. They never called back or provided a quote.

Always honest and fair. They went the extra mile. Thank you guys!

They have always been good to me! Excellent customer service and gratitude for your business.

The staff was kind and professional and were very honest on cost and was willing to work with me on my budget. I highly recommend them

Fair pricing, timely service, unmatched customer service and transparency.

We have worked with Brad at Matthew’s Auto repair for decades. He is always fair, on-time, and honest. He has done maintenance, minor repairs, major repairs, and minor painting for us, on several vehicles and he is always reasonably priced. Once when we needed to take the vehicle to the dealer, he admitted it right away so there was no delay. Great shop, great guy!

I have found a new repair shop, no more than I need repairs. I had the best, most honest experience ever at Matthews Auto Repair. A friend had recommended them previously, but I just always went to the dealer. Today, I used them for the first time and couldnt be happier. They were honest, fair, and professionally priced. I dont feel like they overcharged me, nor do I feel like the undercharged themselves, hence professionally priced. They didnt try to push me into unnecessary repairs and I felt like my safety in my car was a priority. I have never felt so comfortable or confident after an automobile repair.You have gained a new customer. Though I hope to not need you soon, but when I do, you are my new mechanic.

Purchased a used vehicle for the first time. That said, I wasnt accustomed to repair issues associated with used vehicles. Unfortunately, Ive had several issues since, and each time Matthews has been excellent. They have integrity, and provide understandable diagnostics combined with repair options. They are fair, responsive and ultimately, get the job done. I highly recommend Matthews.

My wife and I have taken our vehicles here multiple times in the last 2 years and have no complaints whatsoever. They are fast at turning repairs around, they are upfront about cost and time, they give honest advice about major issues that may not be worth repairing, and they have always taken the time and effort to answer any and all of my questions and concerns. I would trust this shop with any vehicle at any time.

Very nice and polite folks.

Will post update as needed:Friendliest shop I’ve tried in Indy. From front desk to mechanic. Seems to have gotten the job done.Pricing: don’t expect to negotiate much. They give you an estimate, and stick to it. I probably could have gotten it done 8% cheaper elsewhere, but I was willing to pay for the communication and honesty.He priced out exactly what I needed, and what I may need to get done. Did not pressure me into anything.I recommend this shop, and plan to return.

They were great! Not pushy and did not force me to get unnecessary repairs immediately. They told me exactly what needed to be repaired and when to do it. Highly recommend!!

Good, honest, helpful, accommodating, reasonable people. I have just had such a great experience here every time Ive gone. I will not go anywhere else. I made the switch a couple of years ago when I got into a fender bender and they had the lowest quote for the repair and have not looked back since. It can be overwhelming going alone for car repairs when it is not my area of expertise but I know I am always in good hands here and they always do great work. I cannot recommend this place enough.

These guys are great! Ive been more than happy with their service, prices. etc. Go here!

My wife recommended I take my car in for a repair here, because she was recommended to take here car here. They are friendly, honest, and hands doen have the most fair prices I have been charged for service.I get a good vibe from the mechanics and owners of this repair shop. Their hearts are in the right place and they really want to help by providing the best service and simplest solutions.I had a simple window repair that I went to two other establishments before landing on Matthews. From now on I will go here when I can for auto work.

Very nice, and lightning fast. No overcharges on labor. Would definitely recommend.

I was visiting from out of town and somehow the splash guard underneath the front bumper was damaged during transit. They took me right in, took care of the problem and charged me a very reasonable price.

I would highly recommend Matthews Auto Repair! They were able to fix my car quickly and for such a great price. Lance was SO friendly and easy to talk with. He was informative and even called me with updates. When I picked up my vehicle the woman (I didnt catch her name) at the front desk was again so friendly! I couldnt be more pleased. THANK YOU THANK YOU THANK YOU!!!!!

I called in for a quote on a complete fluid flush and spark plugs. They quoted me at a reasonable price and the total came in under the initial quote. They were prompt and provided good customer service in answering my questions. I would come back again and recommend others should too.

Can’t say enough about these guys! I found this place thanks to a recommendation from a friend. They were able to fix all of the issues the dealer couldn’t/wouldn’t. Honest, fair pricing, and attentive to needs.

Honest people. Great work and trust them fully.

Only shop I go to! Cheap, fast, reliable.They don’t trick you with statements like “Your air filter is dirty” to get money out of you. Instead they commonly say “If it was me, I’d wait to fix it.”

These guys will actually FIX things instead of just replacing parts. It is hard to find mechanics this good today. The prices are also very reasonable.

Seem to be honest caring people that don’t want you to waist money however if your willing to spend whatever it takes to get whatever is needed you should let them know

Can work on older cars.

GREAT SERVICE! PRICING COULD BE MORE COMPETITIVE.

By far the best customer service I have ever had at an auto mechanic!

Family owned and operated. Stands behind their work.

Fair prices and amazing service!

I have taken 6 different cars there over the years, and I cant imagine having more confidence in any auto shop. A+.

Service I can trust.

Trustworthy

Lance is the man!

Good people