My mother has had a leaky toilet since before Christmas. She also needs her shower head replaced along with her bedroom blinds replaced and this morning she placed a call her screen door fell off. The message she received back was maintenance is not available for the next month. This is unacceptable. I have noticed the elevator floor to go up has not been cleaned in months. It is dirty and even looks like blood or something is on it. When my mother first moved in 6 years ago this building was not like this. Former maintenance people were on the spot. I have sent multiple emails asking for her to get her maintenance issues fixed. No response. Ive asked if there is a portal that these request should go into, I have asked for that information and no feedback. My mother can call and no answer. She goes down and they refuse to see her without an appointment, but how can she make an appointment if they dont answer calls or return calls? I dont know what is going on there, but you need to get your staff to take care of their tenants. We are your customer you need to remember this and customer care is lacking! Very frustrated and disappointed to see such a nice complex take a dive in the past year.

My Mother lives there. She has written multiple requesrs to have repairs done in her home. They cannot kerp a mainrenance oerson so work has not been done for over a year. Mr Kittle should be shame of himself. Slum Lord.

Very poorly cared for. My mother has lived here 2 years. When she first moved in, it was fairly nice. Problems responded to fairly promptly. Now, completely different story. If you want to speak to the front office, their door is locked. Need to schedule appointment. Need of maintenance, good luck. My mother’s garbage disposal hasn’t worked for 4 weeks, they’ll get around to it when they can. Halls have become very dark. Each light requires four bulbs. Only one bulb in each light works. I find it hard to believe this is a coincidence. For senior living this seems dangerous. You can complain, but no one seems to care.

I would NOT recommend this apartment complex to anyone.

My mother lived here for 7 years. It started as a great place, well kept up. In the past 1 1/2years it has continued to deteriorate with absolutely NO interest from management or the owners to make changes. Last winter 2 of the 3 elevators were not working for over 6 weeks, leaving her bound in her apartment as her scooter didn’t fit in the 3rd occasionally functional very small elevator. They advertise that it is a secure building yet almost daily people prop open the back door or leave it ajar and I looked due to its broken hinge. The last straw was her being hospitalized on three separate occasions over the past month due to heat exhaustion from her air conditioner not working for over 6 weeks in 80-90* weather. Think twice before coming here! There are better places for our seniors where they actually care for their safety & welfare. Truly shameful!

My mom and I love it here. Plenty of room in our two bedroom apartment. Lots of activites here in the community and outside. Office staff is pleasant and helpful. Maintenance is doing a wonderful job. Mom and I love this place

I love my home here. The office staff is very nice and maintenance is great.

From my mother, Suzie Hartman-Wade: I appreciate them noticing that my faucet was worn out when they came to unclog the sink. I was in the hospital at the time and when I got home I had a brand new faucet!

Wonderful staff and management. This is a very nicely kept facility

Very clean, spacious and updated apartments