I went in to ask questions about the points I have on my account. I could not use my points although, I get 19% discount on accessories. I bought 2 car vehicle mounts. One for my 2007 Chevy and one for my 2021 Chevy. I didnt get my discount. I asked about it after I noticed the price. The guy told me I should have asked him about the discount before he charged me. Then he goes on to say he can only give me a 15% discount not my actual 19%. Then he tells me that he would have to refund the purchase in the system and then do the discount but he had to wait before he could do it. He said he would call me when he was able to do it in his system. That was over 2 weeks ago. It doesnt take that long to fix an issue in the system. If I was to return them it would definitely be solved. I feel lied to just so he could make a sale. I should have been able to use either my point or my discount and instead I paid full price over $65.00 for something I should have gotten for way cheaper. I see why the store was empty. I definitely wont be back.

Another great experience from Tom and the team at Cellular Sales. One of my employees phones quit working on them and Tom went the extra mile by coming in on his day off to help get her into a new phone asap.If you are looking for a great company to handle your cellular needs, I’d suggest Tom and the team at Cellular Sales for your mobile needs.

No pressure, very relaxing and welcoming staff., Logan was super helpful and very knowledgeable about setting up our new phones. Great customer service.

I just want to start by saying thank you to David! Outstanding customer service! 2 Jan 2020 I went to 3 different Verizon locations and they all seemed to not know what to do even a corporate location! But as soon as I went to David’s location I got all the help I needed! With me being very frustrated David continued to have a great attitude with me and my sister . He helped us out tremendously and made me look at Verizon on a different level! THANK YOU SO MUCH David for your outstanding hard work you’re greatly appreciated !

Brooklyn was very nice and helped me a lot with my apps. I give her 5 stars!

My family of four recently switched back to Verizon. I had been dreading it so bad because it is always such a process. Brandon and Jeremy at Parkway Place were amazing. Our transfer was complicated but Brandon was patient and helped us figure out the best path for our family. He was not pushy or salesman like. He answereed all of our questions and transferred all of our information from our old phones. His store was short one of the phones and we were going to have to drive across town on the Friday before Christmas (traffic nightmare) and his co-worker Jeremy offered to go get the phone while we finalized processing the 3 he had in stock. Wow, what customer service. I will always go through Cellular Sales with Brandon and Jeremy. I hope they never leave the company.

Tom mcgee salesman was great.his knowledge of product was great,his service was professionally done.thank you tom mcgee.

I came in tonight because I was ABSOLUTELY tired of dealing with Cricket. I had the pleasure of meeting Mr Kart as I walked in. After explaining my situation and what I was not happy dealing with Cricket about, Kary empathized with me over and over again and made sure to let me know I was in good hands. Let me tell you he wasnt lying! The best experience Ive ever had with purchasing a phone. He and Zack made my visit very enjoyable and very easy. This is the store to come to for anything Verizon or cellphones in general. These guys are great. Will definitely be back when time to upgrade. Thank You!

Very excellent customer service. Brandon did a great job assisting us tonight with mine, my sister, and mom’s purchase!! Recommended !

I’m constantly wowed by the service I receive from the Verizon store at Parkway Place Mall. Every sales rep I have dealt with has been wonderful and accommodating. I’m always able to get in get what I need and get out in a very timely manner. I make sure now to let any of my friends and family know this is the place to go for anything Verizon. I recently worked with Kary and he made sure to take the time and make sure every question I had was answered and I was satisfied before leaving. He added his personal number to my phone and let me know if I ever need anything he’s just a call away. THAT IS CUSTOMER SERVICE!

Very pleased with my experience. I wanted a tablet and that got me one at the best price with rebates and it had gotten stellar reviews. Chad listened and produced. He didnt waste my time offering me deals and services I didnt want. He also was knowledgeable enough to ask me questions and find the exact tablet suited to my needs. Great job and highly recommend this store.

I had the best cell-phone buying experience EVER at this place. Jack was my rep and he answered all my questions without a hitch. I was in and out in less than an hour, and most of that is on me (I talk a lot). I did research on what the best times to go were, so that did help.Also, I couldnt find my receipt so I called and they sent it in less than a minute. Fantastic customer service.

I came in the store with a problem with my phone! Kary fixed my problem, asked me a few questions and made everything with phone better. He showed me how to avoid future problems. Now comes the great part. After speaking to my husband about his military service he was able to reduce my bill by almost $30 a month and got me unlimited data. It was an overall great experience!! Thanks Kary! We will be back!

Very friendly & helpful reps! Kary & Emma went through great lengths in helping me! My phone had froze up for the last time, would not come back on and I went from an iPhone to an LG G7 so it was difficult transferring certain info. Could not be more pleased with the service I was greeted with every time I walked in the doors! I definitely will be recommending this store!

Kary - I had a great experience tonight. This location at parkway place mall is super clean and welcoming. I was having a hard night but left the store with a smile. Kary was very helpful and knowledgeable about the products. I will definitely be back. An his man bun was awesome.

Best Verizon store I have ever been in. Customer service was very helpful and took the time to take care of what I needed. Kary was the rep I worked with and he was very knowledgeable and didnt rush to get to the next person, as I have become accustomed to at the former store I visited. Nice, clean, and not cluttered up storefront as well. If you live in north Alabama, I would definitely go to parkway place for anything Verizon!

Excellent customer service! We did not have a wait, staff was knowledgeable and helpful, and all products were in stock. We ended upgraded our plan and had three new phones activated in well under an hour. All staff members were very friendly! Would definitely recommend!

They will sell you a phone without telling you all of the additional charges that come with it. My mom bought a phone there and paid $100. On her next bill, they charged her an additional $400 for the phone! How can you neglect to tell the customer about an additional charge of that amount?Yesterday, my mom had an issue with the phone that she took there to troubleshoot. The employees there couldnt figure out the problem and they made statements saying This is a really bad phone, weve had a lot of complaints about it. And suggested she buy a new phone. They had no problem selling her the phone a month before, touting how great it was...My mom went to the Verizon store on University instead, and they were able to fix the issue in less than 5 minutes.Weve lost our trust for this store, and we will go to the one on University for our services.

This is the third time Ive had the pleasure of working with Kary.Im excited to hear that he is at the location at Parkway Place Mall all the time now because it is closer to me than the location further down south parkway.He takes the time to slow things down for me and make sure that I have clear understanding before I leave. He always provides me a time to come in and work with him when there is no other customers in the store. This one on one experience is why I continue to return to Kary for all my cell phone needs.Thank you for another great experience today.

Great service. Very efficient and quick. Was lied to by another Verizon dealership so I went here and so glad I did! Will definitely be doing business with them again

I recently purchased a Google pixel 2 and my experience was great. The woman helping me was super knowledgeable, and was able to provide me with an answer to just about any question I had. She knew a lot about the device I was buying and everything about the service plans. I will definitely be back.

Kari was extremely helpful. My daughter was set on a gold phone and this store was out. Kari searched the other stores and located one at the Hampton Cove location. It was 830 at night yet he offered to follow us to the HC store just so she could have the phone she wanted. Very pleased!

Very helpful and jovial. Could not do what I needed, but showed me how.

Franklin was such a great help! I came in to trade in my Galaxy s8 in exchange for an iPhone 8+. I was on my lunch break and it didn’t take longer than 45 minutes! Highly recommend this store. Ask for Franklin!

Kary at Verizon in Parkway Place went above and beyond to help me reestablish my cell service after Sprint totally messed them up. We have been a Verizon customer for over 22 years and plan to stay. Kary is courteous and knowledgeable. Ask for him when you visit Verizon.

I did the deed and swapped from Virgin Mobile to Verizon and so far I have no complaints. I had Kary helping me get set up and he was very professional and very knowledgeable. He even played with my wild child while while I was signing things. Its a lot more complicated and fee laden then Im used to but he broke it down real simple for me and Im assuming Ill get what I pay for as those things go. Thumbs up from me.

Staff was very friendly and knowledgeable about all products. I went to get a knew phone and had been to previous places and getting a knew phone was an all day process. I spent an hour in this store and left very satisfied!!!

Kery is awesome!! He assisted my aunt and I so well. He was so kind and patient. The store is well kept and the workers are super friendly. Id recommend Verizon Cellular Sales to anyone!! Thanks guys

I wanted to change my cellphone carrier so I stopped by and a salesman Mark assistance with my needs and I was very happy with my purchase.

Today I got my new iPhoneX! For the past two years I have done all of my cell phone transactions with Kary. He makes everything fast and easy. He got me in and out on my lunch break with my new phone. I always love coming to this location because its organized, convenient, and friendly. Thanks Kary!

This was a good experience and store! Very helpful.Kary was super helpful and gave us great service!Glad we changed over to Verizon !! Mark helped us well too! Store was super clean too!!

I have had a great experience at the Verizon store today. My sales rep Chad was very informative with all my options. I was very pleased and will continue my business here in the future.

Kary, THANK YOU!!!He is my go-to guy whenever I need any kind of cell phone assistance.I stumbled into this store in August 2016 and continue to visit there since then, asking for Kary specifically. He is patient, knowledgeable and sells me what I need. Because of him I am still with Verizon.Keep up the good work!!!

Greg at Cellular sales has gone above and beyond when it comes to exceptional customer service! He has met with me on 3 separate occasions to get me into my new phone and solve all my problems. I will never go to a corporate location again after the awesome service and response I have had at this location and with this rep. I will send all my friends and family to Greg going forward because i know they will be well taken care of.

Emma was GREAT. She helped us upgrade our plan to save money, upgraded our phones, took our old phones as trade-ins, transferred from old to new, etc. Great experience.

Kary did a terrific job servicing my needs! Look forward to using him in the future. 10/10 would recommend!!

Kary and the store was wonderful and very helpful. He made the experience well worth waiting and finding the best plan for our famiky

What a great store!!!! I have been a Sprint customer for over 11 years. Because of the Service provided by Kary and the options that was given I am now a Verizon customer. I couldn’t have asked for a better experience. WELL DONE!!!!

Very helpful, wonderful sales guy(Kary Loney)

Dropped in Verizon Wireless in Parkway City Mall due to issues I was having with phone. Tom assisted me with all issues to include the purchase of accessories and upgrades to my plan. Incredible service plus very professional. Highly recommend visiting Tom and the store.

Very knowledgeable and professional. Super helpful.

The rep I spoke with, Leah, was proooooobably the bestest rep in the history of reps. She should get a raise.

I had a wonderful fun experience! The service was quick and efficient. I enjoyed the liveliness of the customer service representatives!

I moved from Huntsville 2 years ago but I wont purchase a phone from anyone else othreally than Chad at Cellular Sales. He is awesome and makes sure everything is taken care of BEFORE you leave the store! I would recommend cellular sales to everyone! Go see my boy chad!

They were very patient and helpful. Thank you

I went to this store tonight to upgrade my phone. The sales reps were busy so I waited. I was acknowledged by each one of them. However, after about 20 minutes of waiting, a family of 3 came in. They waited no more than a few minutes before one of the reps, a lady, got up and went to help them. Apparently my money is not as good as theirs. They were rude and disrespectful by ignoring me. Never will go to this store again.

Kary made my experience getting upgraded phones so effortless! I was in and out of the store in record time. His professionalism and attention to detail was impressive. I will be dealing with him exclusively for all future cell phone needs.

Greg did a great job. I am pleased with the upgraded device. I will recommend him to my friends and family.

Let me start this by saying that this is the only store you should be visiting for anything Verizon related!Normally I do not have good experiences at Verizon stores and just buy my phones through Best Buy or Costco. Well that all changed over the last few days.Tuesday while walking around the mall I saw the sign for the Verizon store and decided I would stop by to have a few questions answered about my data usage and to find out why my phone is constantly slowing down.I was met at the entrance to the store by Kary. THIS GUY GETS IT! He had a smile on from the minute I walked in until the minute I left. Keep in mind I didnt even purchase anyting on Tuesday.I found out that this was Cellular Sales and not corporate Verizon once we started talking about my past experiences. I was hesitant at first but Kary assured me that he had the time to help me and that he would do it to the best of his ability. This is something any Verizon store I have ever been in hasnt done. These guys actually take time to help you and not just sell you on something.From there he showed me what was making my phone slow down and what applications were using the most data. These are all things I could have found out by reading stuff on the internet but wasnt sure how it was affecting me and that is why I stopped in. That was the best decision I could have made.Kary and one other associate were in the store that day and kept the energy level up in the store by joking around and interacting with me about people passing by in the mall, the music in the store playing, and just life in general. They definitely made it feel less like a store and more of a hangout while getting your phone looked at.I left with Karys number after he presented me some options about upgrading from my iPhone 6s to one of Apples newer model phones. Did not feel any pressure whatsoever and really wasnt sure that I was going to upgrade my phone.Fast forward to today when another issue presented itself on my phone. I remembered that Kary had saved his number in my phone and I reached out to him. He let me know that he was back at the store in the mall today.Im now the proud owner of a new iPhone X and receieved it at a cheaper price becasue of some promotions he uncovered for me.This was the most pleasant and easiest experience I have ever had when it comes to purchasing a phone. I will only be back to do business with the store in the mall and Kary!

We had an awesome experience with Kary and he helped us with everything we needed. Will return and ask for him when we need service again. Helped us save money and we even got a few extra goodies with out purchase!

Tom and Marlandus, have been the best sales guys Ive experienced in a long time. I appreciate the speedy sale and,the above all,help,with saving my phone number, these guys are Professional and will most definitely come back. Thanks for the Service.

Got a new phone. Kary was a great help. Super helpful.

Kerry was very helpful upgrading our phones today. Very friendly, knowledgeable and efficient.

Could not get voice mail notifications on main screen. Verizon personnel here corrected the problem handily. 5 stars.

Everyone was so nice

Kary analyzed my bill and helped me save over $35 a month! Great service! I will Be back! Thanks kary!

I loved the fact that they helped me find a better phone because the insurance company told me that my phone was on backorder and that I would be without a phone. They provided great customer service and I am very satisfied with my new device!!!

I always shop at this verizon. The staff is always great and friendly and very helpful. I bought my phone here, so i took my mom here to purchase her new phone. Thomas Mcgee a wonderful help and so was the woman he was training. I would recommend going to see them anytime.

I just got a new phone and it was a real good experience. The representative was very helpful and I was in and out with no problem. Thank you kary,

Kary was very nice and helpful to me. With me being a senior he had alot of patience.

I just stopped in and asked a few questions about upgrading myphone. I talked with Mark and he was very helpful.

The store was nice and neat.Kary was an excellent associate. He made it easy to understand and he did a kickass job.

My experince was awesome. Alishia is very knowledgeable and very patient. She met me on her day off just to assist me with my phone questions. She should get a raise.

Kart explained SD card well. Store is clean and comfortable. Good experience overall.

Great service, was in and out on a busy Saturday in under and hour with Karys help .super knowledgeable guy and got me set up with everything I needed and more. Wouldnt go anywhere else!

Had a wonderful experience upgrading with early edge today! I brought in my barely functioning phone and Greg Knox handled all my questions and let me mess with an HTC One M9 even though there wasnt one on display. I decided to leave with that instead of waiting for the g4 to come out, and im glad he convinced me to go with it.

Kary was a ton of help! He made the upgrade process quick and painless. Hes more metal than your mas tea kettle.

He was great. Very helpful and knowledgeable. I definitely come back.

Best Verizon store in town! In and out quick and Kary was very nice and helpful!!

I wanted nothing more than a ballpark price range for a new phone plan from the employee at this store, and had to give every single piece of personal information imaginable, only to be told at the end of all this that I actually had to provide multiple forms of ID including a physical copy of a paid bill proving who I am. I told the employee explicitly I do not want a hard credit inquiry for this and he assured me it would not be. I now magically have a hard credit inquiry from Verizon Wireless on the exact day I visited (April 18th) which has dinged my credit. After all of this I still did not receive even a remote estimation on a simple price range for a new phone plan. Absolutely ridiculous and unprofessional.

Absolutely best customer service ever. Had AT&Tand tmobile. No comparison. Keep up the great work.

Very helpful and try to give the best deals as possible thank you!! -Danielle

A friend of mine had a real crisis. It was complex to say the least. We called the Parkway Place Verizon store and a cheery voice answered. It was unexpected after two days of cell phone hell.I asked her name and we went over lookimg for Carly.She was with a client wjen we arrived but took time to greet us in the same cheerful way.We had the choice of waiting or workimg with someone else but decided if anything her attitude might rub off and improve our day.It was worth the wait. She solved multiple problems that others had not even attempted.She was so helpful we offered to buy her dinner. In the end all our problems were solved and my friemd had a new phone as well as had made a friend.The days of customers service are over and it is so rare to see amyone do the minimum let alone go the extra mile.Carly did both while remaining cheerful. It was the best experience and at the end of two long days made a world of difference.

Kary is awesome and the store was very clean and staff very personable. My experience was fantastic!

So happy I made the switch to Verizon from Tmobile! I received great service from Tom and am very happy with my new LG G4 phone he recommended!

They are so much nicer and more helpful! I get the best deals here and wouldnt go anywhere else!

Wonderful experience today! Kary is very helpful and professional.

The gentleman that helped my uncle was very friendly and helpful.

It was a great experience. They help me set up my new phone, move all my apps over, not to mention a great deal.

Kary was awesome to deal with and very helpful,I had a great experience getting a new phone

Greg did a great job and took care of me. Love my new smartphone.

I was very pleased with my service today. Kary was very helpful!!

Kary was a wonderful sales representative! He knows his stuff!!

I experienced Great customer service and patience from Kary! He really went above and beyond to make sure I had a working-new phone by the end of my visit.

Kary provided outstanding service. Top customer service representative in the store hands down.

After a year and 2 different stores with little to no help, Kary fixed my phone plus saved me money on my monthly bill! So kind and helpful and I appreciate it very much!

Kary was very helpful and very nice. Store was very clean and welcoming

Great service. Staff was helpful and friendly. Thanks Greg!

Had to watch one of the guys who work in the store screaming into the phone at someone and slam the phone down. It was extremely awkward for us and the person that he was supposed to be helping. Holy smokes. I havent seen anything like it. Will avoid this Verizon.

Kris wasGreat with his knowledge of the phones and talked me threw everything I needed to know.. thanks kris

Ive been sittin waiting for almost an hour just to make a return as the employee went to every other customer first. An hour for a damn return!!! You would think Verizon would have more than 2 lazy ass employees during the holiday season.

I luv the store on south pkw they give me the best service every time I go,they are very sweet,heplfull my rep named Gregg is the best,he made sure that my new lgG4 was set up just the way I wanted it and all my info,music,pics where all on my phone.and they always make me smile and make my day they are the best I will be back to this store.I do highly recommend this store and Greg as your rep you wont be disappointed.

Verizon at Parkway Mall in Huntsville, AL is the best! They are cooperative, friendly, and great help with phones compared to the rest of Verizon Stores in Huntsville area!

My sister referred them to me so I went there. I must say that the staff was very nice, friendly, and helpful toward my needs.

Im not sure who this retailer is paying to give reviews but these are all false. Ive never had a good experience here. They had some younger white girl, looks like she thinks shes entitled to everything, with a horrible attitude problem. Today, I had to go there for a new sim. Mine crapped out. First desk on the left, mid 30s black lady. HORRIBLE attitude, argued with me about what my issue is/was. Finally she agreed to give me a new sim card, then got all pissy about charging me. Its our store policy to charge for new ones. Ok, charge me then. Dont whine and cry about me being a business customer and that you cant charge me. I dont care if you charge me or not. I want my phone to work. She went through 3 sim cards before she found one that worked in the system. Got to my car, didnt work, had to call Verizon and they fixed. I will NEVER go back to this store again.

Hi wanted to say Alishia at Parkway Place assisted me EXTREMELY WELL on my service Awesome employee!! I had questions about my device & she answered them ALL!!

My husband got his phone here so I came when I needed an upgrade. Tom was amazing he made my experience awesome very knowledgeable and all around great guy.

Awesome experience!! Kary went above and beyond 5 stars all the way!!!

Kary was an amazing help. He went beyond to get me what I was asking for.

NICE SALES ASSOCIATES IN THIS STORE ALWAYS HELPFUL!