The reviews say it all! Nothing i can add that hasnt already been said. Im extremely excited that this area is building up and we will have options instead of having to settle for the only company to serve this area.*update: I have no idea what the response from mediacom below is talking about. I should have been more clear in my review. Customer Service was rude when I called about an issue. I called back in hopes of speaking to someone different, in a better mood, and that person was also rude AND hung up on me. The connection has had issues on and off for 3 years. I call and it usually gets resolved after a few days.

We got Mediacom internet on Friday. Since then, I am periodically unable to connect to most of my streaming services. Its definitely not a speed issue, because speed tests are good, and once I am able to connect, everything streams perfectly. Ive called their service desk and they have been completely unhelpful. They are supposed to send me a new modem/router on Thursday. If that doesnt fix it, Im dropping them.

I have had no issues with Mediacom, less than coming from Xfinity, and we even live out in the county which impresses me very much. The internet has dropped maybe once or twice, but per year that is to be expected of any infrastructure. Great work, keep it up!

Had this service for a few years. Router went bad after some time which isnt uncommon. Overall it was good internet service. Got exactly what I paid for. Id recommend them.

Constant problems with internet, never achieved stated speed, constant outages, equipment issues. 5G wi-fi was good for 12 feet yes twelve feet. TV constantly freezes or is currently unavailable . Worst part is billing went from 146$ per month to over 230$ per month and the only thing they offered was to take multiple channels off to lower bill 20$ per month and nothing for all the outages. Canceled since there is no chance of improvement. Returning all equipment. Sorry the truth hurts.

Every year our price would go up. It got to the point that it was twice as much as a competitors. When We cancelled we were told to pay the balance in full which I did. Then the next month I got a bill for 1.5 times my normal bill. I called they said it had cancelled and I would only owe $25. I had already paid the balance so this was additional. I had also double checked that there would be no balance when I dropped off equipment. On top of this when they did come to disconnect service they disconnected my new service and I had to have a technician from the new company come a reconnect. All in all horrible customer service and internet service was spotty at best anyway. I wont go back if I have a choice.

Terrible service, unfortunately the only service provider in my area . Super high prices that are not worth the trash they give off . Would not recommend

Quality of service is horrible. Customer service is outsourced and horrible. This is the bootleg/hood version of cable companies. Worst of the worst. I should have checked why they only had a 1 star review. When you see its 1 star you will see why. But we have no other options in this area . Really bad, horrible i am a detractor for life!!! Never get this company

Service is getting worse and worse. I can’t watch a Braves game on Bally Sports without technical difficulties. Also, Big Fox has been blacked out all year and other channels due to a dispute with Tegna. I have contacted Tegna and they put the blame on Mediacom. Mediacom charges a fortune for cable so they should absorb any increased cost. VERY DISAPPOINTED.Still no settlement. Pro football starts next week and I will not be able to see half the games. Tegna negotiated new contracts with everybody but Mediacom. Your comment can absorb any increase in cost. Read your reviews. They are not very good.

Dropped off equipment. Went smoothly

Have gone by several times to return the modem they mailed me without request when I signed up, but theyre never open. I use my own and dont need theirs. The tech that installed is contracted so he couldnt take it. So Im still stuck paying for something I dont use.Severe weather coming in, so thats a good time for regular maintenance so those without good cell service have no idea whats going on.Really cant believe that no other providers have come to my area yet. Cant wait.

ABSOLUTELY HORRIBLE! Been a loyal customer for over 4 years now & mediacom continues to increase our bill every year claiming that we are on some promotional deal & thats the reason behind it climbing by $30-40 every year. I remember when we first got their services in 2016 we signed a contract stating we would be on a promotional deal for either 1 to 2 years; I believe it was one year but we had to sign a 2 year contract. Okay cool. So why is that 4 years later youre still claiming that we are on a promotion & thats why you are increasing our bill every single year. Furthermore, usually for LOYAL customers most other services would provide discounts or deals for those customers not increases of their bill! Should have known from the start that we would have problems though. I remember the people that came to install our services came on Halloween day 2016 without any kind of warning. No one called to let us know when someone would be by, let alone the day they would be by. Thankfully we were home. We also had an outage one month that lasted for over half the month & when we called to see if they would lower that months bill since we didnt have the service for over half the month they took $10 off the bill that was already near $200. Please dont waste your time with this company! NOT WORTH IT!

The worst internet I have ever had in my life. I would give zero stars if I could. They shouldn’t even be a “internet” company. The ONLY reason I have them is bc it’s my only option AT THIS TIME. I can not wait to get at&t back. I have to call at least once every two or three weeks, sometimes every week bc my internet is always so slow or down. I pay $60 a month for a service that never works!!! The customer service is horrible as well, a technician was supposed to show up and they no showed on me after I had taken time off work to be home for the appt.so as I’m sitting here typing this, my internet has been down for 5 hours now 😡 oh and tech was just at our house last week!THE WORST BUSINESS EVER.

Mediacom has the best cable reception by far, but is the lease desirable internet company for me because they are the only ones that service my address and are higher than everyone else. Its sad. I cant wait for another service provider to become available and its been like this for years.

I spoke with Nora today and she was so nice. And very helpful. She explained each step as she was interning it into the computer. Very nice lady! Good costumer service experience !

TiVo box died, called support and they said I could go into the local office in Huntsville and swap it out. I live in Athens so 40 minutes later when I arrived I was told that it could only be swapped out by a service tech.

These five stars are for Randy in Illinois who signed me up and Jason in Alabama who installed our service. They were pleasant to work with and did a great job for us. There were a few calls beforehand that were frustrating, but alls well that ends well.

They are horrible. There contractors are the worst. Have had problems off and on for years. Wish there was another carrier in this area to go with. But there is not. Have talked to a lot of people neighbors, friends that are stuck with them. All same opinion. Hope you do not have to use. By the way if you call them. There call center your calling is in Florida.

No Fox channel for 6 months. Lied to twice and given dates for its return. Never happened. No corporate updates. Mediacom is disingenuous and should be avoided.

I’ve been dealing with this nonsense for 16 years! They are horrible! We got rid of the terrible cable but are stuck with the horrible internet! It goes out at least every hour every single day. The only reason they’re still in business is people don’t have a choice. I’d give them 0 stars if I could!

Seemed drab inside, not as bright and professional looking as it once was. Customer service lady was efficient.

They kept saying I was downloading things on my computer and cut off my internet. I dont even have a computer or ipad. After 2 yrs, i called back because my cameras showed someone looking through my windows and my password was on my writing board, so i calld them back to reestablish my cable and Micheal from fraud told me he wouldnt turn it back on cause it wasnt a good enough reason for him. Now that I see their ratings, Im glad Im staying with Ardmore!!

Internet goes out constantly! I have to call every day to get them to reset my connection, and it never fixes it. They even sent someone out here who said everything was fine, and it’s not. Best advice to anyone thinking of getting Mediacom: DON’T!

I love how the call centers are in US. No long wait times for customer service and compared to att customer service theyre amazing

I have had Mediacom TV and Internet for 3 years. In my 25 years of paying for internet service, they are BY FAR the most unreliable company I have ever used. For the entire 3 years, the service is consistently bad. Almost daily outages, network drop in/out, etc. Customer service on the phone is impossible to reach, and if you finally get to speak with someone they offer nothing but excuses and we are sorry, we are working to make things better. Outdated cable service regulations and laws enforce monopolies for mediocre companies that have no incentive to perform. The local DMV is easier to work with, and much more friendly.

They have increased my price without any prior notice nor ever mentioned in any of my bill statements that I was on a promotional price for 12 months. Above all, I contacted the customer service to see why the increase happened but they were all rude including the manager. Not helpful.These employees don’t care about their customers and straightforward told me when asked why I was not notified that I was on a promotional price and now it went up and the manager told me that sorry we will try to notify properly moving forward. End of the day, without any form of agreement or notification they stole extra money.Switching to at&t for fiber!

Download speed is horrible, shuts off all the time, you ask them to fix it and they do nothing, I wish I could do a rating less that 1 star but sadly thats not an option.

Internet is in and out and I never get my full Internet speeds.

I have mediacom because no other company can provide service due to some political bs apparently. Thanks for not only the absolute slowest speeds ive ever experienced, but for insuring i have no other option. I just love having to reset this obviously inferior modem every day. Oh and hire some professional customer service reps. Please

Lousy customer service. It will take days before they can send someone out. Internet is constantly down.

We have experienced an issue with Mediacom for over a year where our internet goes out below freezing weather. There have been 4 service visits with no correction. The technician was able to identify the issue in the last visit, and they never came back apparently.Scheduling is a frustrating topic, and when you have an appointment you absolutely must answer the pre appointment phone call or it will be cancelled. Local Huntsville Mediacom dispatch must leave at 2:30pm for the day. This means if you have a 1-5 appointment window, and the technician calls you to tell you they are in their way after 2:30. If you miss that call, your appointment is cancelled and you have to call corporate to rebook a new appointment. I do fault the local Mediacom for this as it is an unreasonable policy, especially as people are required to work from home due to COVID.In summary, internet is down a lot, service scheduling couldn’t care less about the customer, and you better not miss that call

I have finally had enough. We are canceling our service effective as soon as I can get someone from Mediacom on the phone. It takes a while to actually get someone from customer service on the phone so it may take us several days to actually cancel the service.

Mediacom is the worst internet service provider I have ever had (I have had 4 in different locations). It is always going down, it takes forever to get a tech out, AND they charge you for a tech visit— even if THEY are the problem! This is especially frustrating right now with both my husband and I working from home. If I had any other Internet option at my current address, I would take it. I cannot wait to move, so I never have to give Mediacom another dime again.

Internet qaulity just ridiculously, outrageously, despicably, disappointingly low, sorry but no

I would really like to see this company shut down. It the only option for my area and even after “upgrading” and getting a new router, the internet drops daily and for hours. I constantly drop in and out of my virtual classroom, am unable to download most required materials. I find it ridiculous that I pay for a service that only works half the time. The only people I know with mediacom are the ones who have no other option, and that is definitely a testament to their service. If you do have other options, stay away from mediacom.

HORRIBLE! Been a customer for over 6 years now & Mediacom continues to increase our bill every year claiming that we are on some deal & thats the reason behind it climbing by $30-40 every year. Now its $10 with some unknown reason. Please Never use this Company.

Terrible service. The one and only reason to chose Mediacom is if there are zero other choices. On the other hand if daily outages and slow connectivity is what you look for in a ISP then Mediacom is the right choice.UPDATE, I want to lower my 1 star rating to -stars. Even if you were to accept occasional outages as being out of their control, when this extends to WEEKS of intermittent service that is completely unacceptable.

This is the most frustrating company I have ever been associated with. My internet has been out for 3 weeks. I have called them almost every day. A technician has came out 4 times and said everything is fine it must have been an outage. My internet has been off 95% of the time over the past THREE WEEKS. It is not fine. I told them I would let one more technician come out the day they were supposed to come out they cancelled!! Then put in their notes that they tried to come out but I wouldn’t let them!! I want my internet fixed but I’m not gonna let a technician fix it? I cancelled.

For the high bill, it doesnt seem worth it.. we have one movie channel and pay over 200 dollars a month. The boxes dont seem to do well at all. And I hate that they have two options to choose from in the cartoons. And when they offer free movie channels for the weekend, we can never view them. It always says something went wrong... and it takes them the whole weekend to fix it.. I wish I had comcast back..

I have had to have a technical problem for over 2 months had to modems replaced still. O internet my kids cant do their work because my internet will not stay on. I was told my account would have a credit and still has not posted to my account. Im over it its a not worth what I have to pay for because I dont get what I was promised. I would not recommend this company.

The only reason this company is in business is that they are the only providers for some rural areas. They will increase your bill every few months, and slow your connection. I pay 99.00 a month for supposedly 200Mbs speed, and I average under 2 according to speed tests. Thats less than 1/100th of what I pay for. They are not held accountable for constant billing problems, abysmal costumer service, and blatant lies about the quality of their service, due to them being the only option for so many people. They are without a doubt one of the worst companies I have ever been forced to do business with. If anyone reading this review has any option of provider, I beg you, go with the other option, regardless of who it is. You will enjoy better service and get more of what you pay for.

So far so good!

Once again phone service went out at my mother-in-laws. I tried to report the outage but there is no local or toll free number to call. Wonderful service as usual.

Mediacom has the absolute worst service. They constantly cap your connection to the point that its almost impossible to stream something on Amazon or Hulu and play a game on my tablet.I wish like hell we could get Charter out where we live, but our only two choices are the worthless Mediacom and the equally worthless AT&T.

I wish you could give them less than 1 Star the WiFi is horrible, you have to be in the same room as router to get a connection. The main box resets turning off the tv and internet every hour or two at most....

Hands down the worst internet service I’ve ever had. We only stay with them because they are the only option in our area, and the service reflects that Mediacom knows this. It’s typical for there to be long periods of time with constant buffering and the modem needing to be restarted. WiFi is often so show that I have to switch my phone to cellular data to be able to use it. The automated customer service always prompts you to reset your modem, when that doesn’t work and a real person answers, they tell you to try resetting your modem again, even after you tell them you’ve already tried that. After having Mediacom all these years, I’ve had a lot of practice resetting the modem. The customer service reps you talk to are usually fairly pleasant as are the technicians who come out, so that is one thing they typically do well. However, I did recently have a rep tell me that “never working” and “never working properly” are not the same. The next time there is a several weeks period of constant error codes, I will be sure to tell the rep that it “never works properly”.

Ive had mediacom in the Harvest area for a little over a year now and have never had any problems or outages. Ive always gotten the speed I pay for so far. At this point in time Im happy with the service. The only complaint I can fairly make is the data cap. 2TB is good for me personally but if you have a bigger family I can understand this being restrictive and annoying

Weve had Mediacom for years and the price has gradually gone up. We called yesterday renegotiate a new contract and the person was great (so we thought) and she lowered our bill about $50 a month. She said nothing on our plan would change and we would have all the same channels. We had Starz, TMC, and Showtime that apparently they removed which was the way lowered our plan. So they really did nothing but remove channels but originally told us they didnt. After texting with one person and talking to another, they told us they could add the channels back if we pay extra!!! So what was even the point??Their customer service department is useless. There is not a lot of choices around where we live and they take advantage of that. Well be shopping around and hopefully find something else so we can hopefully change cable companies very soon.

TERRIBLE. They give you the run around on everything. The people dont know what they are talking about and youll get a different answer to the same question everytime you talk to someone. They will charge you for any and everything so watch them and you have to complain to get anything done. We wouldnt use them if we had any other option.

Service is intermittent at best and customer service is even worse.

Worst cable company I have had ever. They raise rates every chance they get. I have been trying to get my cable fixed for over 3 months and they still havent fixed it. I had to go buy my own equipment just so I can watch TV and have useable internet. After this post, it will be a complaint to the FCC and BBB.

Theres a reason why I had my family ditch Mediacom years ago (horribly unreliable service) but what I had recently found out made my blood boil. I understand the need to do line maintenance and upgrades, but they have blatantly disrespectful line technicians (maybe contractors) who cant even read clear survey markings or even bother with calling before they dig. They destroy your property (well outside of the utility easement - they like to feign ignorance and say they had no idea) and then have the gall to accuse you of attempting to take their money and blatantly accuse you of the damages when their crew boss gets forced to come out begrudgingly to fix their incompetent crews damage.Good riddance.Only positive is that Mediacom actually forced someone to come out to fix the damage without a legal battle, but I can do without the disrespect demonstrated to an elder, the sob story (youre taking my money!) as well as the unfounded accusations. My suggestion to Mediacom, if youre worried about losing money, maybe hire competent employees that can read survey markings next time and stay off of private property. All things considered, this wouldnt have been such a big deal had their employees have a modicum of respect. If that had been the case, this situation would have been easily overlooked. Simply unacceptable.Im not writing this for money or compensation. In the future I would appreciate Mediacom employees or contractors to show respect to homeowners and take responsibility for their own crews inadequacies. Accidents happen, but attitudes can be checked at the door.

Terrible service, both on the technical end and on the service end. Literally the ONLY reason I have service with them is they are the only service in the area, because they have a no competition clause with the other companies.

If I could 👍🏾 every comment that tells how bad this company is...I would, but its too many. Signal keeps going out literally every other day. Was told the wires were old and needed to be replaced costing about $200. It didnt fix the problem, but made them richer. This is the only cable/internet in my area. Since my services are out AGAIN...figured I would tell the world to not be a victim to these scammers. On the bright side...they have motivated me to increase my income to move...and not be forced to deal with this awful service.

Having Mediacom services for over 3 years, I ran into an issue with them. After calling many times and getting no where with their regular support, I was contacted by James Smith, Total Care Specialist. He was the most polite and understanding costumer service person I have dealt with. He went above and beyond my expectations to resolve this issue. To me that shows that Mediacom care about their customers and their reputation as a stand up business. Again, I could not ask for a better experience with this company.

I’ve had my internet installed one week ago and have had an issue with either the service or something with my account about every other day since then. Going to see how it goes, but if this continues I will be switching. Unimpressed.

My experience with Mediacom has been horrible to say the least. It seems like I am calling every week for tech support. They have the worst service of any other provider Ive ever had. A typical issue that cant be corrected remotely(most all of the issues) takes 7 or more days to get a technician to my home. Most of the customer service technicians are absolutley no help and very rude. I was at the point of having Mediacom ripped from my home this weekend due to an issue with remote connections and no connection to on demand and all the other issues Ive had with Mediacom. I ended up correcting the issue myself once I got a customer service specialist that walk me through every issue it could be. I will never have Mediacom as a cable provider ever again. I cant wait until we get another provider in New Market.Has anyone else notice the same replies over and over from the owner? It just confirms lack of sensitivity and customer focus.I wish Google would allow a negative rating!

If I could give them a -100 oh honey I would and as a responder for this site please don’t come with the I’m sorry and this is not the service we want to provide. Literally one of the worst if not the worst TV company ever smh. All day today I’v my cable has been out due to a so called outage. I’ve been up since 7am and it is not 12:30 and still no service. Get it together or let another company buy you guys out! Not even satisfied but I guess I have to deal with it since I live in the country! One angry customer

Wish I could rate zero stars. Their service is terrible and none of their equipment makes sense. Their technology is outdated and every representative has a different working knowledge than the other. No one is on the same page in this company and their customer service is sub par. I shouldn’t have to call once every three months to have someone walk me through how to fix something that shouldn’t have broken in the first place. This is the absolute worst company I’ve ever dealt with. I have no clue how their in business, everyone I know dislikes this company and their rates are outrageous for the service you receive.

Have had Mediacom for about 3 months now. Not too impressed. Internet kept going in and out first two months. Then TV started going in and out about 2 weeks ago. They came out and had to reset the signal. Then this morning wake up and their service in our neighborhood is out. They work on it for several hours. Look at our neighborhood FB page and neighbors say it is back working. WRONG!!! everyone else is working but not mine. After 30 minutes on the phone with them, they decide they will need to send out a tech again. Thatll work right?? WRONG!!! the tech cant be here until Monday. So I have to go the rest of the weekend with no cable or internet. Not to forget to mention I will be missing all the football games. I will have to take off work to meet them on Monday. MY QUESTION TO THE AGENT I SPOKE WITH WAS....IF THEY WERE ALREADY OUT TO MY HOUSE EARLIER TODAY TO FIX THE PROBLEM WHY DIDNT THEY MAKE SURE ALL CUSTOMERS HAD SERVICE??? AND WHY DO I HAVE TO WAIT TILL MONDAY FOR THEM TO COME BACK OUT???? Im not a happy customer at this time

What a joke! I called the beginning of January to see about getting service at my home. Every single neighbor surrounding my house has their service but for some reason my home was showing as it wasnt eligible for service? They ended up telling me theyd have a service tech come out to determine service eligibility one Jan 21. I waited and called today (Jan 25) to see how the call went and see if I could schedule service. The first person I talked to couldnt find anything in their system. They then decided to transfer me to customer service, that had a 20 min wait! Finally, I get on the phone with someone and she sees that a service eligibility request was put in but they moved it to Jan 31. Wait, what? ANOTHER 10 days just for someone to see if I can even have your service? I literally saw your service van at a neighbors house last week and you couldnt look at my lines then? Instead moved me out another 10 days? So and entire month is how long it takes to even find out if you can have their service. I told the rep that if it takes them that long to do that Id hate to see how long an actual service call would take to be resolved. Guess Mediacom must be doing really well in this industry and obviously doesnt need new customers... might as well find another provider.

All I want to do is research topics and play online games with my friends without cutting out every 5 seconds. I cant do anything with this internet.

Absolutely the 2nd worst internet provider in my area! Well since we only have 2 I guess that makes them the best of the worst. I cant wait for Google fiber to show up or for me to move.

I honestly have no idea where these bad reviews are coming from or why but we LOVE our Mediacom internet. We moved to the area about 8 months ago and actually didnt know there was any other internet options but Hughesnet which was the absolute worst we have ever dealt with. Our internet now is always fast, had only been down once but it was fixed very fast, the prices compared to where we moved from for comparable service is fantastic. I would absolutely recommend them to anyone and I have.

1. avoid Mediacom like the plague2. constant outages3. takes weeks/months for repairs4. appointments NOT honored5. phone service is utterly useless - dont waste your time calling them6. highest $ rates of most all cable companies7. substandard equipment8. they do NOT honor their service guarantees9. they only service areas where there is no competition = deplorable service10. problems are always at YOUR location (no matter what)11. they assume no responsibility for the horrible service and constantly blame cut fiber optic cables

Theyre off to a bad start already. Ordered Internet + phone. Told me to be here from 1 - 5. Sat here until 5 and called them....oh were so sorry sir. The tech called, but didnt get an answer, so he couldnt come.Ok, I dont have a phone, and my wife cant answer her phone at work. So I say, so set it back up, and note that if they dont get an answer to come on over....I will be here.Sorry sir, but it is protocol that they speak to someone before showing up.Im getting the phone so that I will have a phone at home. Apparently its OK with them if they have someone sitting on their hands waiting on them for 4 hours to not show up, but they cant drive the 10 minutes from their office to my house because there is not a phone in the house!HIGH HEAPS OF HORSE HOCKEY!!!

Id give it less than one star if google would let me. Where do I begin? Service never works. Price is more than double WOW!s price yet you get slower internet and a data cap. Ive called and asked to speak to a supervisor before. Was told the supervisor was busy and would call me back. He or she never called back. The longer you have the service the more expensive it gets. Price goes up at least $10 a month every year. They dont even offer promotions to customers willing to sign new two year contracts unless your willing to raise the price of your bill or lower your data cap. Only reason I have this service is because its the only option in my neighborhood. I imagine the company would go under if they didnt monopolize certain areas. I really wish google fiber would come out to the county.

Service that I received was spot on. Counter service was responsive, but reason for 4 stars was noone is perfect.

This is mediacom in a nutshell,Service is horrible, they dont give fast speeds and tend to focus on areas with no other options for internet. So with no competition they just do what they want, and thats nothing. Equipment is so outdated and I dont see them making an improvement. One little thing happens and youre without internet for 12+ hours. There is no loyalty to long time customer, your bill just goes up each year. IF you can avoid this company, just save yourself the time and dont even call them. Maybe after losing customers they might start to care a little.

I closed my account returned the equipment and played off what I had. 3 months later I get a bill from collection saying I owe mediacom a payment for the months I wasnt living in the state anymore. Said they couldnt do anything because i paid cash and they cant track it. It shows i returned my equipment but apparently the lady took my money but didnt report it and probably pocketed it.

The lady that I always deal with at our local pay station her name is Amber she has always been excellent at any needs and concerns we have

I wouldnt give one star if it was possible...Of all the terrible experiences with this company (and there have been many over the course of the last three years), the last one finally pushes this review. I am trying to call and cancel my service because we FINALLY have another option in our area. Instead of just transferring me to a department for cancellation, they are making me sit by my phone for a cancellation professional to call me back within the hour. Oh yea. Im wasting another hour of life playing the waiting game with these guys.. I would hardly use the word professional to describe this company. We never could get online to start paying our bill because every time we called to try to get help to set up our online profile we needed some magic number that was listed nowhere on our bill. The bill is hard to understand and had an immense amount of hidden fees. The service is sub par at best and just try to get someone who makes an ounce of sense on the phone to help with any problem. And now, all I want to do is cancel and theyre making a crazy deal out of that as well. No telling what theyre going to try to stick us with when we finally get them to take our request. I guess well see what happens. Its been over half an hour now sitting by the phone. If you have any other option. RUN!!!

Completely shows why a monopoly is supposed to be illegal! Only have internet with this company now, paying for 100m, getting almost 40. Last couple months I had extremely spotty service, was not working more often than it was working, when I finally got someone to come look into it, they said they had similar complaints from others in the area but the problem had seemed to resolve itself. Then, this crappy company has the gall to place a $30 service fee on my bill! I have been paying for services I couldnt use yet they think I should pay more for a service tech to double check my service and inform me that it was A KNOWN PROBLEM?! I will be in touch with as many people as i can to try to squash this monopoly they have in my area so I have an option to leave them, I would even be willing to spend more each month just for peace of mind.

This is the worst internet service that I have ever had!!! I wish Direct TV had internet service in this area... Mediacom needs to be shut down

Service is constantly out. When you call they can never solve the problem and seem less worried about fixing the problem. When it works, it works but more times than none, its down. Very unsatisfied. Hopefully another provider will be able to service my area soon so I can drop mediacom.

Internet is always dropping. Almost every night. Sometimes 30 minutes, some time hours. It is so much fun listening to the wife and kids complaining about how they have no internet. Their solution seems to charge more money. Bill just went up to $109 from $70. As soon as google fiber is here, mediacom is gone. If you have other options, and live in the Maysville area, dont do mediacom.

Ive decided to change my review as the service now is pretty good.

They got us squared away quickly. Amber did a wonderful job answering me and my husbands qurstions, and forwarded all of our information to the right place so that we could be issued credits. Thanks again Amber for your hard work.

Mediacom has been a disaster. Unprofessional installer who did a crappy job. It has been 2 weeks and the phone is yet to work. Internet was spotty for the first week and has completely stopped the second. A tech isnt scheduled to come out until the end of next week. I went by the office and got new equipment today. The Internet works for now but the phone is still out. Support is very difficult to understand. Thick accents on a connection that sounds like its in a hole full of other support techs talking. My only other choice is AT&T; slow and reliable vs. fast and unreliable. One more week mediacom and if it is still bad you will be gone forever.

Mediacom has created a new term. Pixel-wait. Spending more than a $100 month to see frozen half recognizable images, skipping audio, and sometimes just solid black images for hours. Time for congress to act on QoS reimbursements.

Mediacom internet service is absolutely horrible. We have been customers for many years (12-13) and just the past few months service has been the worst. We call basically every other day (sometimes every day). We have taken off work multiple times to meet a technician. They’ve changed everything from the line outside to the modem. They send service techs that aren’t knowledgeable or well equipped when they arrive. Working from home is impossible because the service is unreliable. Trying to contact someone in management is impossible. We are fed up!!!! Cancelling the service since we aren’t getting resolution. I’d give less than one star if it was possible.

Worst internet experience ever. Over the time of our service we’ve had nothing but problems with no real timeframe on getting it fixed but yet they expect a full monthly payment even though I never received a full month of service. When you pay over $80 month but each month you have at least 4 technicians come to your house to fix or repair or just tell you nothing is wrong. Finally told them to come get there stuff buts it’s ridiculous that there is no other internet provider in my area what kind of company is this.

I dont know where to begin with Mediacom. I cannot believe I have to wait for 8 days to have someone and check out issues Im having on the cable TV. Most if not all of my SD and HD channels are either not working or the screen is so bad that you cannot watch it. Satellite is starting to look better ever day.

I have gone 2 weeks since a tree took out service with extremely spotty service. Have talked with customer service 3 times. Had one very rude technician leave because I wasnt home. The second on called and explained problem is with the main cable line at the road and that someone should be out to fix. Now today after 3 call have been told it will be Friday before anyone will make repairs. We must be a geographical oddity. Two weeks from everywhere and no technician.. No supervisor available to talk with me imagine that!! But I am suppose to drop everything and answer their phone call when they call me tomorrow!! Mediacom really needs to step their customer service.

I had an install appointment at 1pm, as I was moving. The tech didnt show until 5:30, at which point he left as he forgot some tools at previous job. Didnt return until 7pm. He only managed to get one cable live in the house so the modem was stuck there until I managed to connect the line to the splitter instead of directly to that one outlet.At no point was I ever informed of the tech being late. I called and got an eta of hell be there in 20 minutes. I called again an hour later. Got a more accurate time there Itll be another hour.Trying to schedule a move around these guys is impossible. My advice is to wait until your are moved in, then block out the whole day.

These guys are below sleez level. They now send you a computer generated call directly tu your voice mail if you are an existing customer . The call gives you a customer service number to call them back and guess what! You get another computer generated voice telling you that your wait time will be from 20 to 30 minutes and the then whole starts all over again. I will be glad when 5G puts these people out of business.In the meantime I am going to find another way to home internet these people are worse than the satellite guys. Once I get rid of them this time I will never go back them. I only gave them one star so that I could writ this review.

I am not crazy about their cable but they are the only choice where I live. If you go to a service location the staff are pleasant to deal with.

Can’t ever seem to get a technician to show up on a scheduled time. I’m paying full price EVERY MONTH for spotty service that works about 2x a week

Why Ive waisted my time and money this long beats me. Rates continually increase without cause. You call customer service and if youre lucky theyll knock off $10 - $15 only to show back up on your bill in 2 to 3 months. I have the cable, internet, and phone package. Your internet speed will NEVER reach what you pay for. Usually @ half at best. Paying for 50 mbps and have seen it drop as low as 9 mbps. Peak 25 to 28. Theres always some lame excuse as to why and the same lame excuses when a tech shows up. DONE DONE DONE!!!!

Always blinking and even going out completely sometimes I am about 25 ft from the router and I test 5-20 upload and maybe 2 on download and sometimes even kbps on download. Trash service no need in getting internet if you cant have a steady connection. Better off with a straight talk hotspot and thats bad and dont even get me started on the prices theirs is worse than Comcast lies lies lies oh and they charged us after we told them our speeds were not up to par when they came out and checked it they said everything was fine lol complete joke as a company

Internet has been out for 2 weeks. Took that long to get someone out here to fix it. Took a day off work so someone could be home between 1pm and 5:30pm. I get a call at 1pm. Im told theyll be here by 1:30pm. 5 hours later, no one shows. I call Mediacom. I get put on hold for half an hour to find out that the appointment was canceled. I get transferred to make another appointment, another 20 minute wait. Guy answers the phone, asks me for my account information and hangs up on me. Im currently going through the hour process of getting another appointment, again. This company is criminal.

I gave Mediacom 1 star because that was the lowest option I had.Weve been good customers of this business for 7 years or better, even after dealing with outages once a month or more for as long as 24 hours at a time. I suppose, however, the final straw for us was over the last week. Last Monday, 10 days ago, a Mediacom service technician showed up at my house. I was busy working on something and wasnt there when he asked my friend if the address was 7 because he needed to turn off someones cable. When my friend told me about it I didnt think anything of it, my neighbor on the corner address is 7 also but obviously on a different street. That house had just sold so I assumed it was their cable being turned off. You see, I knew my bill was paid so there was no reason for him to be molesting my wires. Later that evening I realized that we didnt have internet, but this is nothing unusual with. Mediacom. The next day; still no service. So my wife calls and tries to explain to everyone there what has happened to no avail. We were continuously told we were wrong and that we had an unpaid balance, we did not. Well after providing the check number and undeniable proof that our bill had in fact been paid we were told that it was a glitch in the system, that they were very sorry and would give us a discount for a year and that a tech would be by the following Monday, 6 days later! Now, my main problem with this is that Mediacom turned out internet off by their own mistake so in reality I shouldnt have to wait a week to get it turned back on. I tried calling back Friday and ha6a very u professional. Smartass agent who hung up on me because I was wrong and wouldnt listen. So we waited till Monday at 10 am, the tech shows up to tell me that I owed another 69 dollars. I reluctantly paid it, mainly because we dont have cable or satellite and were extremely tired of or kids crying about watching Peppa Pig and Paw Patrol. Oh yeah, the tech told me that their system was down (I know, right? Imagine that) this was yesterday, Wednesday, 9 days afer mistakenly turning my service off. Another call to the company was only met again with my bill wasnt paid, etc etc etc.Needless to say I just had my service turned off. What a horrible internet service, a horrible experience, and even worse customer service. I wouldnt recommend Mediacom to anyone for any reason.

Worst internet provider EVER!! Ive had thier internet for less than a month, it goes down multiple times daily. Cant get anyone to come out and even make an attempt to fix it.

The people in the local office are mildly friendly and usually helpful. The home service has gotten better over the years, though still sketchy at times. The worst part is their service when they have to send someone to your house. They never seem to send anyone that KNOWS anything the first time out. They ALWAYS have to call to get someone else to come as well...So why not just send that guy to start? I also have them for my business service and their business service is usually much better. They always seem to send the guy that knows to my office first. Their app is sketchy as it never says there is an outage in my area though I have called and they tell me there is an outage in my area...Overall I have given them 3 stars because they are the only provider in the area unless you want satellite.

If I could give them zero stars Id do it. We have been long time Mediacom internet customers but recently switched to AT&T since they just installed gigabit fiber in our area. We get much better service, no data caps, and a lower price with AT&T. Mediacom hassled us endlessly over cancelling; we followed their instructions to the letter but we still got dinged with a charge for not sending the modem back fast enough (we mailed it back on the day we received the shipping box.) The customer service reps we talked with were seething with pure derision, arrogance, and lack of care. I want to express my special appreciation for one phone rep who called my wife a liar and implied we were trying to pull some type of scam. Attention Mediacom: You guys deserve to be put out of business - I hope AT&T (or whoever else moves into your territory) steamrolls you into submission.

I have been calling tech support for 12 days because of an outage. It took 9 days for service technicians to show. They could not repair the problem. They told me that the company is upgrading the system. Seriously?I spoke with a supervisor twice. They both stated that they would call me back with an update. That was several days agoGET WITH IT MEDIACOM !!!!!!Your product and service have gone downhill.

Mediacom is the worst cable service / internet provider available. We have had trouble with them for fourteen years. By far the worst customer service we have ever had to deal with. To bad zero stars is not an option. If you want years of headaches this is the service for you.Here we are again dealing with a company who is the worst service provider around. If you have any other choice do not give a dime of your money to Mediacom. It has been a year since the initial review and Mediacom has been out to our house at least ten times. They came out twice today and the internet still does not work. You would think that a company the size of Mediacom who has a 1.25 rating would care enough to improve their services, but when youre the only company available to the people complaining why would you. Absolutely pathetic! One day I will have another option!

After a lightning storm on a Sunday, I havent been able to get ANYONE out to see what the issue is or fix it and the earliest estimate is almost two weeks....TWO WEEKS! I dont care so much about the cable because most of the channels are crap but I NEED THE INTERNET PEOPLE! I thought Id never say this but I miss AT&T DSL.

Horrible service. Only provider in my area so they have the monopoly, unfortunately.

Poorest quality of service. Internet and cable constantly having issues and it takes 2 weeks to resolve an issue. Guess what its been a month and its still not resolved. Very poor customer service when speaking to a representative on phone as well. Is there a negative star than I can choose?