The staff are incredibly kind and helpful, understanding and caring. They helped us in every way possible to give our baby Tito the best treatment they can and what we could afford. They worked with our budget and in the end, we are very satisfied. Thank you guys so much for helping our little one. You guys rock!❤️

Visit was Sept 23 late at night.The vet and her technician were amazing! I brought my 8 week old rottie pup in due to excessive throwing up and loose stool. They worked with me and just checked for certain things and were incredibly sweet and understanding.The money is what you expect from an emergency clinic, so that part hurt the wallet, but the staff were all amazing and sweet.I highly recommend them!

I brought my Lucy in for what appeared to me as a seizure, which she was in fact having, but due to her getting into my sisters recreational medicine… I of course was completely embarrassed and felt like the worst dog mom in the whole wide world and just knew in my overdramatic mind, that they were going to call some kind of doggie protection services or something of that sort. She ended up having to spend the night here and get IV antibiotics, special fluids, and antidote to the marijuana. They did not call any DHR like services for my pup to my relief (lol) and made it obvious they were not judging me at all. They took such great care of my pup girl and she came out of there almost back to her completely normal self again. I can’t thank Dr. Gaub and the techs that took care of her enough for helping my girl through her visions of white elephants and alien heads ❤️

I was amazed at the professionalism, compassion and care my pup and I received beginning the minute we walked in until we left. Communication was excellent as was kept informed of every step of treatment and updated as to his condition. I would especially like to recognize Vet Tech Chris for his patience in explaining treatment options and costs to me and overall caring attitude as well as Dr. Bell for her expertise in treating my dog.

The staff and the Dr were so wonderful!!! I brought our sweet cat there after she had been poisoned and was so concerned about her and also about the cost since I have limited funds😕 we were given options and all were explained thoroughly. I called several times at all hours to check on our baby and everyone I spoke with was so great and understanding. They took great care of our fur baby and the Dr was amazing!!!

The vet and the tech that took care of my kitten were very kind to both my pet and to me. They made sure to answer all of my questions and never once tired to push something that wasnt necessary for my pet. I feel comfortable trusting them with anything that may arise in the future.

All they cared and worried about was money money money. Our dog was serious that forgot the wallet at home. We are decent self employed people. not some unemployed. But they wanted to have money first before even touching the dog. They let our dog died in front of our eyes. still asked for money. What stone hearted people. in wrong business, yes business not in taking care of animals

Competent and kind care. Much more detailed printed summary and info than my own vet gives. I do appreciate that they always encourage continued care with your vet. They offer prices before prescribing or administering meds and tests. They offer options. Very worth the wait.

We have a fur baby that is ten and a half years old and she was going into congestive heart failure. The staff and Dr. Gaulb we’re very passionate and understanding about our baby. They took excellent care of her and she is stable for now they gave her the very best of care.

They were very sweet and understanding. Had to have a puppy put down due to it be bit by the mother because of a skull injury and this vet was amazing

My cat was running some sort of fever. I drove an hour away since they were the only place open on a Sunday. After getting a quick check up, the only thing they were able to do is give him a shot to keep the fluids out so he could breathe better.Welp.. not too long afterwards he started drooling.His breath getting more and more short. Thinking that he wasn’t going to make it on the way home. He did however.. but not much long after that. He collapsed on the ground, peed the floor, fluid running out of his mouth and had what seemed to be a heart attack of sorts. Sadly.. he didn’t make it.I don’t know if it’s what they gave him, but I will say that it was one of the saddest things I’ve ever had to witness in my entire life. I’m not blaming them on what happened, but it could’ve very well contributed to the sudden cause. Rip Levi, you were an amazing cat

Amazing experience! The staff here are so efficient and caring I was extremely pleasantly surprised. My little puppy was ill and I brought him in on a Sunday afternoon. I waited 10 minutes, if that, before they took my Gizmo in and within another 5 minutes they called me back and asked a few questions. A few minutes later I spoke with Dr. Baxter (I think that was his name) who was quick and thorough and answered all my questions. I was in and out with Gizmo and his prescriptions within 45 minutes. I was concerned about the cost of an emergency visit on a Sunday but it was surprisingly affordable! Thank you all so much! Y’all rock!

The best of the best. My puppy was on the verge of dying on a Saturday afternoon and I took her to this hospital that they recommended after every vet I called had denied to see her since they thought she would not make it. Animal Emergency &Critical Care did everything in there power to save her life and they are very kind and polite. The next day I went to pick her up and she came out of there like a total different puppy. I cant thank them enough for what they did. I highly recommend them in case of an emergency.

I called the office first about my puppy throwing up after having been in some nasty pool water. The person who answered was very kind and helpful. I took my pup in and the vet saw her within 15 mins. The tech and the vet both came out several times to talk to me -great communication. They provided an estimate of cost before performing any treatment. Both the vet and the tech walked through the meds and schedule. My puppy is doing much better and is on the mend. I highly recommend this clinic.

My dog was vomitting and having problems breathing. So, I went here and it was the middle of the day. I guess it was for animals that had eye problems. There were no other animals there to be seen. Though my dog was breathing better, I would think a dog having respiratory problems would have been a priority. I waited 30 minutes and left with 3 prescriptions for vomiting, antacid, and antibiotics in case there was something else going on. This was a $466 bill. The vet was thourough was she was seen and that is the only reason I gave it a 3 star.

The staff was nice and friendlyThey was good to my dog and treated us with respectI will definitely be g using them again

Dr. Baxter and his staff were wonderful. I came in scrambled after my dog was attacked and they were cool as cucumbers explaining what was going to happen- sedation, stitches, and medication. Raiden and I were in and out in 2 hours.Thank you!

We took a kitten in to see the vet because some children had purposely smashed it in the door. As a foster for a rescue, we unfortunately see things like this often. People reach out to us for help and will not see a vet due to lack of funds. Back legs and tail were flaccid, this kitten is approximately 5-6 weeks old. They did nothing, they never once came to speak with me, NOTHING. I will never take another animal to this vet. A complete waste of time and money!

Our visit was a true emergency, and without the quick action from Dr Bell and the entire team, our pup wouldnt have lived. Their calm, courteous attitude kept us at ease. We were updated through the surgery, and throughout his stay. Monday night our dog was truly near death, we recognized it because we lost two other dogs to GVD (bloat). Wednesday afternoon we got to bring him home, and today, Friday, he is almost back to his rambunctious self. Many thanks to the team.

We brought our dog here after he had some gastrointestinal issues. While we were there for a while (due to several severe emergencies come in while we were waiting) they still made sure we were taken care of in a timely manner, and continuously monitored my dog. We’re so thankful for them. This is the second time we’ve used them and will always have them in case of emergencies when our RDVM is not available.

I can’t say enough about how great the entire staff is at the clinic. I know my lil bear would not be here without them. Thank you so much!!

Lady at front counter very rude from the start. She ignored me when I spoke to her then I told her my dog was spraying blood from his wound she ignored me again. After he sprayed 3 other clients and the lobby she got the vet. She did not clean or have the blood cleaned. She watched as the other clients cleaned it up. I complained and she said if you don’t like it you can go to another clinic.

The staff at Animal Emergency were caring to my little dogHe is nervous around strangers, but they handled him with the best care.

My cat Hambone had a scratch on his eyelid that got infected. We brought him in on a holiday weekend. The staff was quick, warm, and efficient. Dr. Gaub and Megan took such good care of my little guy. Everyone knows emergent vet services are more expensive, but I was surprised that it was reasonably priced.We will returned if we ever have an emergency again.

The vet and staff took very good care of my pup, Graham. He was very sick when I took him in and they quickly put together a plan for him which worked great. They kept him overnight.A week later and he’s doing great. Thank you so much! ♥️

I brought my dog suffering from a rattlesnake bite.I couldnt afford the whole care package but they worked with me into getting it the essential care and saved her life.I was able to call to check on the animal during the night.All the staff was very helpful, friendly and efficient.

Dr. Bell was extremely thorough and so kind. She took great care of Meelah, my cat, who was not fond of being in the hospital. I would not hesitate to go back for the exceptional care we received during our first visit.

Excellent and fast service for 3:30 am. Meds did the job for respiratory infection for our little dog. Very friendly and explained what they were going to do and pricing up front.

I’ve taken several of my dogs here over the years and the staff has always gone above and beyond to take care of my dogs, to include a staff member using their own dog as a donor when my dog needed blood and none could be found. They saved her life and regularly informed me of her progress. I will always be grateful for the care they’ve shown my dogs.

The staff was extremely nice and courteous. They knew my dog was very sick and they immediately took him back and made him comfortable. The Vet gave us great advice on what we should do with our dog.

Made me feel very at ease with how attentive and quick they were with my baby girl Quinn and her allergic reaction.

Exceptionally pleased with AECC. Dr. Gaub and her staff are very professional and personable. I felt like our 16 year old Sheltie was in great hands the entire time with them and would definitely recommend their facility and services.

The stuff was very professional and took amazing care of our fur baby.

Very good experience, very straightforward with details before moving forward with any testing. Very caring and knowledgeable

Right off, the fees are expensive but they give you an estimate up front to allow you to deny any or all services. They were attentive to our needs for Bear and answered any questions we had Bear is like a second child, we would donate a kidney for him if needed. . A vending machine out front for waiting parents be nice.

I’ve been here twice with my miniature dachshund. Both were very good experiences. The staff was friendly and knowledgeable. I will definitely go here again if needed in the future.

Took the best care of my Basset Hound that was bitten by a poisonous snake! The entire staff was professional, empathetic and efficient. Could not recommend them more for any emergency care you need.

This place is the best! I had to carry my cat to the vet on thanksgiving day and I was so thankful they where open. I was so worried that my cat would not make it and they did everything they could now he is doing so much better and is feeling better. I don’t know what I would have done without them! They where so sweet and they worked so well with my cat! I will definitely be going back there! They are honestly the best!! I would suggest them to anyone! They really care!

We brought Gidget in on Friday. Her platelets was low. We found out she is also anemic. We took her back today (sunday) 6/20. We got some bad news. She had to have a blood transfusion. I hated to leave her there. Im so lost without her. I know she is in good hands. Weve used them before. Youve got this baby girl.

Very positive experience!!! very caring staff and vet Dr Bell. just wish that had day vet to treat day in and day out issues

I enjoyed the vet herself but the front desk staff was not okay.

Animal Emergency and Critical Care are the best!! I had just gotten my new puppy Pyru and gave him a lot of treats. He began to whine and cry really loud and continuously. I rushed him to their ER and they totally took care of him. Come to find out my puppy had overeaten and just had a bad tummy ache. But they did everything necessary and consulted me on the prices and everything before doing anything and charging me a whole lot of money. They’re awesome.

Took our baby here she had to have a blood transfusion sunday the staff was very nice and shes feeling alot better not 100% but she is getting there

Great, caring staff that got my fur baby right in and started helping him immediately. They were very good at communicating with me about information they needed and how Spot was progressing. Best part is that a vet/vet tech is onsite 24/7, so I knew Spot was in good hands.

We had to euthanize our kitty on short notice due to complications from lung cancer. The staff were super friendly and very understanding of our sadness. We didnt feel rushed at all. On top of that, we received a sympathy card in the mail a week later. These folks are truly a blessing and very thoughtful. Thank you!

My cat was in critical need and not only was Animal Emergency caring but they took care of my cat. They were upfront with costs, potential outcomes, and still maintained a positive outlook for me. It was reassuring to know I could call in at any time and get status of my pet.

I recently had my furbaby thier for a snakebite. Everyone was so kind and they acted quickly. He was able to come home the next day. So greatful to have a place to take him as it was 11:45 pm.

Dr. Baxter received my baby girl and kept me informed of any progress or decline of her condition. The staff was friendly and attentive. On the unfortunate side I was told to take my girl to Nashville Animal Hospital and that they had a neurologist on call to consult about her condition. This turn out to not be tne case so I brought her back yo HVSEVET and Dr. Narak was going yo see her on Monday morning. Unfortunately my little shih tzu died on Sunday night at the age of 2 1/2. I strongly suggest letting HVSEVET be your qst choice since they have better resources.

We used the clinic in a emergency for our puppy, he had broken his leg and needed vet services and our local vet was closed. We arrived there about 6pm and spent the next several hours waiting to be seen and waiting on some answers to his injuries. At about 11pm we were finally wrapping everything up. During our time there we were given a estimate for service and reluctantly agreed to let them proceed the estimate was for $777.00 and some change for X-rays, pain management, blood work and a splint. We left feeling like we were overcharged for the services and we still needed to get our puppy to our regular vet the next day. They patched our puppy up but we felt the stay was way too long and was over priced

My 5 year old GSD decided to try to catch a softball sized rock that my husband was attempting to throw over the back fence. This wasnt successful. She sustained a deep laceration above her right eye. The cut went clean through the lid portion, but luckily didnt damage the eye. It was a Sunday, so we needed the Animal Emergency & Critical Care. I was very uneasy to take my baby to somewhere unknown to me. & with covid protocols, you cant go back to treatment rooms with your pet! But from the moment we entered, until we left with our Sadie... the doctor & staff were amazing! They truly care for their animal patients & were so kind & considerate of my concerns. I would highly recommend this animal hospital!

We were promptly greeted and taken of right a way. The receptionist and hospital staff showed concern for our dogs condition, thought she had ate a grape. After procedure to cause our dog to eliminate her stomach, we were assured she hadn’t ate the grape. We have been to this facility in the past and have always been taken care of.

Took great care of my pup and had him feeling better in no time!

Safe and professional environment. Helped my dog recover from her emergency.

Very kind and understanding staff they should be honored for the mental stress and tragedies they deal with on a daily basis 24/7.Tyvm for your services to me and the community.

My cat died here. I spent roughly $6,200 trying to save him and it did not work. You might say that I was stupid for spending so much, or that Animal Emergency & Critical Care took advantage of the situation charging me so much, but I do not feel that way.I loved my cat. He was my son. I would have done anything in this world to save him and so would Animal Emergency & Critical Care.The people that work here have a very tough job. They treat sick and dying members of our families every day. Sometimes they win, most of the time they dont. That doesnt stop them from trying. They were helpful, informative, and most of all caring. In all honesty, we need more places like this, especially ones that are there to help 24/7, to save our loved ones.Things did not work out for my son, but I hope my contributions to this outstanding organization can save other peoples children. Thank you for everything Animal Emergency & Critical Care, we can never repay you.Rest in peace Fluffernutters. Your parents will always love you.

Absolutely the worst place to take your beloved pets even in an emergency. The front office staff were friendly and Dr. Gaub certainly was too however I feel they lacked experience and unnecessarily rushed into an extreme case scenario with my puppy. Told there was a sock in his intestine with vomiting and after $3000 and emergency surgery there was zero sock and no answers. During discharge a tech brought him out to me and literally gave zero information leaving us befaffled. After asking to speak with an office manager the doctor in clinic spoke with me at first with a very strong attitude like I was bothering her wanting to know what was going on with my puppy. She did eventually get the chip Off her shoulder and speak kindly but at what cost? I had already paid for the hack job they did and will never go back. Our regular vet feels they hastily rushed unnecessarily. They are about the money and put my 6 month old puppy at risk. Save yourself some aggravation and go somewhere else.

The staff is always concerned about the pets coming in. We were put at ease regarding our pets possible illness. Will always use them in an emergency!

They took great care of my 7 month old puppy when she had an accident playing in the back yard and got a deep laceration on her head. The staff was so polite and understanding. They made us feel welcomed and kept us updated through the whole process.

Knowledgeable and friendly staff. They took excellent care of my dog, whose disease left him in their emergency care for 4 days. They walked me through everything to make sure I understood what was going on and showed compassion concerning the well-being of my dog Bandit.

Extremely caring and patient staff and vet, and the lobby and exam room were clean and roomy. It was our second visit in 2 years for a brief fight between 2 dogs that are housemates. Everyone displayed skill at calming the bitten dog, as well as at reassuring me that she wasn’t badly injured. I was impressed with how quickly she was seen and cleaned up. The vet made sure I understood which meds to give her and why.

Very professional and friendly staff. Explained everything about treatment and testing. Was very pleased with our visit.

This place didn’t help at all!!! I will never come here again. The doctor gave me so many different diagnoses. You can tell that they staff could care less if you dog lives or die!! Bad experience overall.

The staff was so helpful. Because of the pandemic we have been very reluctant to go inside of businesses for more than brief periods of time and they allowed us to stay in our car the whole time they were examining our cat. They provided the services we were there for in a very timely and efficient manner.

AECC took excellent care of our dog and probably saved his life. He was there overnight then they got him ready to go to Nashville for a Cardio echogram test.

You never want to have to take your fur baby to an emergency vet, but I’m so thankful for this place! Dr. Gaub & the entire staff were amazing.

Even though we had a miscommunication about who was contacting whom for pick up, the staff was very helpful and if they couldnt answer my questions while on the phone at that moment, they called me back immediately. They took good care of our rescue kitty overnight!

I posted this back in May! I will continue to keep posting so this will not get buried. For the sake of your beloved pet, please make sure if you visit this clinic you ask many questions and get as much information as possible, we TRUSTED not one but TWO different vets and made a grave mistake doing so. We suffered a great loss that profoundly impacted our daughter due to the traumatic events surrounding our dogs death, it was a tragic death that COULD have been avoided. There were several mistakes made that caused Belle death, mistakes we have spent months researching. We will continue to warn as many as possible so sweet Belle Dogs death has some meaning. While there may be kind, compassionate, amazing doctors at this clinic, we unfortunately didnt have them.Do NOT use this clinic! Our 3 year old Golden Retriever died because of medication or “something” that was missed after a visit for a broken toe on her right back paw she was given Carprofen (Rimydal) for pain. 3 days later she was sick throwing up. We made an appointment for our vet the next morning however, that night she started throwing up blood. Rushed her back to the ER clinic. They didn’t run blood work, didn’t do X-rays basically gave my husband stomach meds and a shot charged another $370.00 at this point we are at $1000.00. She seemed better then the next day started getting very sick. Took her to our vet had X-rays ran. Vet noted something in stomach (possible ulcer) needed additional testing to be performed by specialist next day. Given another shot. All agreed a possibility that she could have had a reaction to the pain medication. But since NO ONE ran blood work we don’t know. Later that night she was sleeping and suddenly stopped breathing my husband and 14 year old daughter rushed her back to this clinic and it was too late. She died. Only explanation “ her lungs filled with fluid”. No I’m sorry for your loss. Nothing. I was out of state taking care of my sick mother and didn’t even get to say goodbye to my sweet dog. Seems that money is the driving force at this clinic. We are devastated and have since been told that blood work should have been run on our dog immediately. Needless to say we’ve changed vet’s and will NEVER return to this clinic. Please for the sake of your fur babies think twice before going to this clinic. They have $1000.00 and we have a broken heart!

They were professional, very sweet and understanding and were so great with my injured dog.

We took our 6yo Beagle mix to AECC after a fall. She had no use of her back legs. Her records were sent over from her regular Vet. She does have a warning label on her chart because she is aggressive at the vet. And this time she was in extreme pain. After staying for 36 they sent her home with pain meds and referred her to a neurologist. The MRI was going to be $3500 and they didn’t even know if anything could be done to help her. We decided to wait. The next night we back. The extreme pain had returned and still no use of the back legs at this point they put her on morphine to manage pain and brought up the subject of euthanasia. She also told me that she was permanently paralyzed. She had only been injured for 3 days. We were not ready to discuss this. She stayed another 20 hours. A different vet called to check in with me and she asked what our “long term plans” were. I said I just want to bring her home. She too brought up the subject of euthanasia. When I went to pick her up, no one spoke to me. They put her in her crate and rushed us out the door because I’m sure she had been a problem. We brought her home and consulted with her regular vet for pain management. It’s been 13 days. She is now weaning off of pain meds and WALKING.**Edit** 4/6/21 I would like to say that they did take care of managing Sophie’s pain.

They were very professional, fast and took care of my puppy. 5 stars!

Took our dog Cleo in as she was having an anaphylactic reaction to some shots she had earlier that day. The team at AE&CC was very professional and took excellent care of her.

Said my dog would die either way so no use in doing anything would have known this sooner would have took him somewhere else

They did an amazing job. We got 2 Shih Tzu puppies, 1 sick, and 1 having leg issues. They treated my animals with the utmost respect as well as myself. They showed me what was going on and showed a breakdown of the needed procedures and cost. Also offered me and the other people in the waiting area drinks. Great team😊.

The Doctor I seen was great and very attentive and was concerned with the issue my dog was experiencing, she handled the issue with alot of professionalism and able to give me more info to go with the info from the other 2 vets. The situation my dog is experiencing is a mystery and will be going to a internal doctor in Franklin TN. Yes there prices are high but no different then taking a child to the er, except there you dont have to pay upfront. I feel they where caring and professional.

My cat was treated at this facility on a Saturday morning. It was very busy and I waited a while. However, after receiving the results of my cat’s condition and treatment, I was very satisfied. My cat has healed and appears to be back to his old self. I appreciated the vet providing my regular vet and me with an email of the diagnosis, treatment and frequency of administering medication. The staff was very professional, pleasant and friendly. I would definitely return in case of another kitty emergency after hours. Thank you for your exceptional service.

Very nice people who devote 100% to carring for our pets, days / nights and weekends.Thank you.

My dog ate some stuff that he was not supposed to (he ate a lot). I called and asked a bunch of questions, the receptionist was amazing. Brought my dog in, they took immediate care of him and let me know everything that was happening and the costs. Price was not bad for what they had to do to help him and the vet was very polite and understanding. I do reccomend!

Vet tech was very helpful in my very stressful situation. She went into great detail about my dogs problem. She, herself, had a dog with the same condition that mine had and quickly put me at ease. The staff was very helpful and caring. Thanks much!

The doctor and staff were wonderful! My 16.5 year old cat was in severe pain due to his intestines. They took special care since he is so old and massaged the blockage while he was under a pain killer. They saved his life! He is back to his normal self just one week later!!

Even with Covid everyone was so positive and friendly. They were so good with the dogs. They explained procedure, medication, and home care to the humans in a way that you could understand.We have used this place before.... different dogs🥺

All the people their were amazing. The dr took time to come out and ask questions and answer my questions. They kept me informed about my dogs health and they let me decide what treatment I thought was best for my dog and talked about payment before they charged me. They literally saved my dogs life. If the DRs there hadnt helped my Joe, he would have died. Im so grateful to them and their staff. I will use them again.

I have used their services three times with 3 different dogs over the years, and they have always been very helpful. I had to take my new puppy to them recently because my usual vet was fully booked and I was worried my puppy had something caught in her throat. It turned out to be kennel cough and they examined her and gave me meds for her and I was heading home within the hour.

Unfortunately my very clever dog is a master of getting into things he shouldn’t, so I’ve had multiple opportunities to visit the emergency vet. They’re always very calm and professional, and very knowledgeable.

Charged us nearly $800 to run some blood work and tell us our dog could have anything from an inner ear infection to a brain tumor. I would NEVER bring another one of my animals to thus place.

The best animal emergency care ! Called before coming when we got there they rushed him back and took care of him. My Little Man got his surgery taken care of immediately & everything went smoothly. I am beyond words thankful for the care provided by the staff here. Thank you for helping my Little Man!

Our technician Erin was excellent. We were out of town and therefore her superb communication skills were timely, accurate and comprehensive. Fluffy has made a complete recovery. Thanks.

We received good help in a timely manner. All of the staff was very nice and easy to work with.

Wonderful staff! Took care of us like we were family!

The Vet & staff are very caring & kind! Animal Emergency Clinic is an after hours clinic only with hours approximately 6pm-8am & open during Holidays & weekends. I called on the phone before bringing my dog in & the kind lady who answered the phone helped me to access the emergency, giving me vital info to get there quickly & safely. Their prices were very reasonable & they saved my dog after an infection from a dental went to his heart. My dog has had seizures for 11 years & hes a 13 year old Italian Greyhound. They understood his complex medical condition, seizure medications, along with properly & quickly diagnosing the immediate life threatening infection. Their knowledge & expertise saved my dogs life! They came up with a treatment plan & told me the cost up front - No surprise bill at the end! While I was There, a family had to put their old dog to sleep. During such a sad loss for that family, the staff were so compassionate & caring even though they must see that often in their line of work. They walked the family & carried their beloved dog out to their car in dignified grace. I saw hugs & beautiful human compassion for a family was heartbroken losing their old, sick dog who was obviously a very loved part of their family. I am grateful to say we had a happy outcome & my dog came home with me after the treatment. They didnt give up on him or me! It was so comforting knowing everything was being done to save my dog & they gave us the best possible outcome! I left knowing how to care for him with excellent knowledge of the medications prescribed. I highly recommend Animal Emergency Clinic for emergency pet needs & will definitely use them again should the need arise.

On behalf of my wife, Kara Goos.On Sept 3, 2020 around 8pm I brought my dog in due to an injury to his back. As I walk in the reception saw I was carrying my dog who could no longer walk in, and proceeded to say just fill this outta they handed me the papaerwork. Not offering a room or to have a seat she just expected me to set my dog down. Once the paper work was filled out I waited in the lobby when the technician came out, got the info he needed and took my dog back for the exam. When the doctor came out she was extremely rude. Proceeded to tell me that even though he had a back injury it didn’t sign the death warrant.i let her know I understand that but at the same time our family did not have the financial means to have our dog go through surgery. She talk real fast about what she wanted to do and not elaborate on anything. When the technician came out again to go over the estimate it turned into $1800, I let him no we could not spend that much so we settled for exam, xrays, two pain medication injections and prednisone to go home. After waiting 3 hours for the X-ray the doctor came out and gave his diagnosis, unfortunately is was not good, invertebral disc disease, the doctor said the disc had not ruptured and if it did he is either going to be even more paralyzed(which he couldn’t get even more paralyzed) or he could possibly, slim chance start getting function in his back legs again or we could opt for surgery at another facility. As stated before we could not afford surgery, so she said to cage rest him and if he did not show any improvement after 4 days, she would recommend euthanasia. The doctor would not let us euthanize him that night, wanted to give him a chance. After settling the $445 bill they brought out my dog. He was in so much pain, we did not get sent home with any pain medication and instead got told if it seemed like he was in pain we could call our normal vet to prescribe something. Once he was home he was in so much pain that he could not even lay down, he sat with his head sticking straight up to the sky. We could not let him stay like this all night wait For the vet to open in the morning, in 7 hours. We made the heartbreaking decision to euthanize at another facility because I did not feel comfortable having this facility euthanize my dog. I am all for giving an animal a fighting chance but this dog gave my dog a suffering fighting chance. Looking back if I had the chance again, I would of left after having the doctor do the exam, the front desk staff sat and gossiped, the doctor had no bedside manner. We felt like since we were not going to pay this huge vet bill the doctor decided to wash her hands of helping my dog. The only good experience I had was the technician, he was very kind, carried my dog out for me and seem to have sympathy, I will never go back to the emergency vet and would not recommend it. I have been in the animal field for over 5 years, and I am not saying I know it all because I don’t but you can’t not tell me that it was ok to send an animal home in so much pain that they couldn’t even lay down. We do not feel we should have to pay for the so called “care” we received.

Was very professional and efficient. My dog was a little over medicated but finally came out of it. Extremely expensive. I appreciated them .

My kitty died on the way to the clinic, and the staff was very attentive and caring. I will definitely recommend this place to anyone with their furry ones!

Excellent staff with a wonderful bedside manner . I felt very comfortable as soon as I walked into the facility. Great people great experience

The very rude vet suggested a $300 x-ray for what turned out to be an abscess. They noted no signs of blood or bites when there was a puncture wound and blood Im the carrier.

Really glad for 24/7 vet care. We came at 2am cause we got really worried with our new puppy as he was acting really weird. They were attentive and and was able to help us and assure that our puppy will recover in no time and be okay.

They were friendly and I didn’t have to wait long at all. They took great care of my puppy!

I had to put down a pet that I had for 16 years here.The vet was incredibly sensitive. Even sent me a card of condolences.

I dont remember exactly what day I came in, but it was undoubtedly right at my regular vets closing time as the weekend started- my senior cat knew to have a medical episode at the precise moment when itd be the longest possible time before her evil doc opened again.So, we came to Animal Emergency & Critical Care (AE&CC) with some trepidation- my cat wondering how a clinic could be open 24/7, and me wondering how expensive itd be. In the end, it wasnt that expensive. Doc Paula patiently gave us options for treatment, and was honest with the possible outcomes.If I had Scrooge McDuck money, obviously thered be no harm in keeping her there overnight. But Paula let me know that shed be just as fine going home, and I could bring her back in if needed. Ive been at another clinic on the east coast that made me feel like I was basically signing my cats death-cert if I didnt keep him at their clinic overnight for $2k- I listened to my gut and he survived just fine.AE&CC were understanding that although owners place a lot of emphasis on their pets health, there are simply limits to the amount of $$ that can be spent, and they didnt show disapproval at my needing to take time to weigh my options. Paula and tech Cat patiently listened to all of my concerns and really leveled with me, and I didnt feel like just some random client that would be gone/forgotten after the hour.This was especially noticeable when someone else brought in their pet with a much more serious trauma-condition. My cat was in clear pain, but that other animal very well wouldnt survive the night. AE&CC were able to handle both cases with the appropriate attention at the same time, with neither suffering more due to who came first or who was in more pain. That probably impressed me the most.I really, really hope to not have to come back for emergency care, but if I have to, I definitely would take my cat to AE&CC again.

I had what felt like an emergency over the weekend with my cat. She had been in labor for over 12 hours, with only two births at that point (according to the internet, very bad) and she was starting to spot blood. I rushed to the clinic. I can say I was a bit upset that the person that let me in told me the receptionist would be back in a few minutes, but go on an fill out the paperwork. I was panicked over my cat and it didnt seem too important. However, the receptionist came back and before she really even got comfortable at her desk - we were being called back to a room. So, even though it didnt seem as if they were doing anything, we were still being processed through.I did feel as if they thought I was crazy over her labor being so long, but I didnt worry until there was blood. They took an x-ray to let me know how many more kittens to expect. I honestly felt better after the x-ray and being told how much longer it could actually be.Happily, I got her home and within three hours, the other four were born. We lost only two out of the litter. Mom and babies are good.The really great thing that made me happy was that they called me tonight just to check to see how she was doing. I appreciated that even though I may not have needed to take her in, they still called me back to check on her.

Extremely overpriced. $109 for office visit was reasonable but $175 for 2 meds. Antibiotics which was too weak and meloxicam. About 1 ounce of each. Went to my vet this morning and meds was $24 for much stronger antibiotics. You better be sure before you take your dog to this clinic.