Doctor Hague was extremely professional and understanding. The nurses were all nice and courteous, especially Mrs. Eden, who went out of her way to help me with a make-shift stuffed animal since I couldnt bring my own and was always down to talk. While inpatient wasnt the best fit for me, I would definitely recommend it to others!

Amanda is amazing at the front desk! Made my experience easy and quick!

Deplorable. Do not take your child here ever.

Its a good place. But you cant talk to a patient without their ID number 😔

This would have been 5 stars except after picking up our 8 year old son he told us how a staff member was having them watch The Happening and Bird Box, etc. Not only are these movies not appropriate in a pediatric setting (rated R) but especially in a behavioral health setting due to the subject matter. They were also allowed to watch TikTok on the same staff members phone hooked up to the TV. Absolutely abhorrent to expose children in a mental health facility to this.

Anyone who says they had a good time would be lying.

I have had few positive experiences when calling, the professionalism is void. I call and asked to speak to a particular nurse and she gets on the phone smacking as if shes eating. I ask a question and she replies, say what... My child was here more than a month and had No schooling or educational information provided. I understand that this is no a school setting, but watching TV and playing games is not beneficial.

Always there when i needed them for years outreach will come get a person. anywhere if needed ..ive had good experiences here i miss south hospital ..im grateful ...any place we go we there ..its what we make of it ....

I was admitted there and at first the staff is nice but then it gets worse the longer you go there. None of the staff like is laid back the nurses are rude. Nothing to do for 9 hours of the day. I was misdiagnosed and took medicines which made me more suicidal and cause to attempt 5 times after I left. The environment is like all run down broken walls are losing paint freezing colded at night. One of the guys when I was there pierced his own ear with a comb and the staff didn’t stop him. They won’t allow you to visitation for most of the week. One of the techs got mad and threw the clipboard and started cursing. Therapy sucked ass. It was my first time at a hospital and made me hate hospital. I have nightmares cause of this place

I got into 5 fights while only being there and they dont pay any attention to the patients I was there about 2 or 3 months ago but I have to say I feel like Mr.troy and ms.Desira or how ever u spell her name but yea that seemed like they care a little bit...

Great place to work if you enjoy working as a team! In high demand due to great patient care!

Not once did we get a chance to speak to a lead doctor. Dont even know their name or who it was. Nurses were incredibly rude and didnt let us know about any progress or treatment plan. Mother came back the same even after staying in their care for a week. They detoxed her and restarted her usual treatment without letting us have her pill schedule after she was released and when I called to ask they said it was classified. Completely unprofessional and horrible experience

This place is horrible. Reminds me of a Horror movie. My child got beat up in there, i pulled him after the third day when they called and said they were taking him to the hospital. When I saw him at the hospital he had 2 black eyes. NOT ACCEPTABLE. Hygiene is of concern. They say they make these kids take showers.. that is a LIE. My 8 year old came out knowing stuff he should not know til he is least 11 and cussing like a sailor, (no pun intended), more anger than when he went in. Very unprofessional and nasty living conditions. If I would have actually known and had a choice, my child would have NEVER gone in there. They dont even deserve a star, but had to give them one, so I could post this.

This is great place to work at to be such a small hospital.

This place was really, They tried to make me say yes mama to a traine, and they tried to have me comented to this place, the staff is really bad/ you leave out more bad then ever.

So horrible!! Treat us bad and the staff are terribly rude!! Love to gossips about other patients and make us feel bad when were already there to feel better. Very unprofessional and the living environment is horrible. Lots of sharp objects lay around and other patients picks them up and harm themselves. Really bad experience and I wouldnt recommend this sad excuse of a hospital to get help.

My 6 year old granddaughter was in this hospital for 10 days. The staff, from custodial to the top person I saw knew her, understood her, treated her as one of their own. The Drs got her on the correct meds, she is so much happier, and NOT drugged or sleepy, very active, loving and full of positive energy. Tonight my granddaughter asked me if I loved myself, I said yes I do. She said good. I asked her if she loved herself. Her reply was yep, I sure do. That melted my heart, because before her stay at this hospital, she always answered she didnt know if she loved herself. I have always assured her she was loved and should love herself too. So to see so much progeess in such a short time really made me smile. She said even though she loved everyone there she didnt want to go back, she wanted to stay right here with me. Thanks to all the staff for your genuine concern, passion and assistance with her. You guys are all a real blessing to thuse in need of your services.

The accommodations where ok the staff was great and the food excellent best treatment ever

If you want help for a loved one, do NOT go to IntraCare North. Our son was admitted there, mainly because he did some things he shouldn’t have at school and ran away. We needed help, but weren’t sure where to go for help, so we came to IntraCare North.The times I visited him there, he was EXTREMELY agitated (couldn’t be still) and talked about how much fun he was having playing with his new friends and going downstairs to get cokes and deserts. His “help,” or treatment, consisted of a single visit with his doctor for 15 minutes (if that long), two group meetings with his “friends” (where they discussed coping skills), and popping him full of pills.These group meetings, according to my son, were mediated by a “counselor,” who did not interact much, except to ask the questions to be discussed amongst the group. Evidently, the direction of the group meetings is provided by the kids, not the counselor. When pressing him for examples about how certain things should be handled according to group consensus, when a child is being beat up at school, they (the kids) should step in and beat the other kid up. This was a real question and response. According to our son, the counselor didn’t step in to say anything about getting an adult to help, etc. So, he came away vindicated in feeling he can beat up other kids, if the “cause” is right. There were other similar examples, but this was the way group was being handled. This was a part of their “treatment.”Our son also talked about some of the kids getting shot-up with “booty juice” (an injection in the butt to calm them) when they cussed. All this and every time I went to visit our son, I heard the kids using foul language in front of staff, with no staff response. But when I asked our son about what happens when they get in fights, as I heard one during one of my visits, he said they just talk to them (no “booty juice”). He gave a couple examples.So, when we called to identify these issues to the IntraCare Medical Director, asking for some help, their response was to discharge him, saying there was nothing else they could do. Isn’t this called “retaliation?” We complained, but it did no good.The next day, our son went back to school. We felt alright with this, knowing he was supposed to be in “In-School Suspension (ISS),” supposedly supervised by a teacher to keep him active in some type of classroom environment. We dropped him off at the door and watched him enter the school as he was met by a teacher to direct him to his ISS. We were expecting to pick him up after school the same way. However, we received a call from the school early in the afternoon, saying our son ran away, running into the street to get away from teachers who were trying to catch him. The police were called and they sent him to IntraCare North, again.I left work and met the police and school principal there and started the process of admitting him into the facility, hoping we would get better treatment, considering the complaint we gave them last time, only to find out our son did not meet the criteria for admission. Evidently running away (into the middle of a street to get away) was not sufficient enough to have him admitted. Evidently, living on the street, where deviants could pick him up and do “whatever,” was not sufficient enough to be considered criteria for admission to IntraCare North. Evidently, running away is not considered wanting to do yourself harm.Although this was probably a good thing, considering their lack of treatment methods and supervision, it still seems wrong on so many levels. But it gets better – when we were leaving, they demanded we sign a “Discharge” form, even though he was not admitted and we were there to admit him. Furthermore, they were not going to let us leave without signing the form. Can anyone spell k-i-d-n-a-p-p-i-n-g? After a lot of pounding on the door, someone finally let us out.Is this the kind of place anyone would want their child to be, expecting help?

Screw you, you should help kids by teaching them instead of hurting them emotionally and physically. Some kids were there for months and I didnt see any attempt by any workers to help. If 1 thing that you do isnt exactly perfect they give you a shot that knocks you out so you dont annoy them. While I was there I heard kids screaming in pain, and it still gives me nightmares to this day. Whatever you do, DO NOT LET ANYONE GO HERE!

My daughter went to get stabilized and they did nothing for her including not changing medications. She is getting discharged being the same as when she went in. The doctor would never return my calls and never called me about his plans to help my 10 yr old child.

Pretty bad. I went here in 2010, adolescent ward. The tv was busted so we had nothing to do but sit there all day. There was one class that everyone had to go to about drugs and alcohol abuse.When i was self harming, all the nurses stood around and laughed at me. The only one who cared or tried to help was my roomate.They are abusive and will punish you for things you didnt do. And they will judge you for being there.

Ive been admitted to Intracare North about 3 times as an adolescent. Its a little more strict than the now closed Intracare South was. They are very clean, great discharge planning, unbiased therapist that let you speak your mind, serve great food, patients you feel could be siblings and the nurses always make sure you are SAFE.I also met my husband when I was 13 years old at the Intracare South by Fannin in March 2010.❤

Don’t send your loved ones here! This place is a Auschwitz and if you have problems at the start then you will have 99 problems in this place.I have to say the doctor and the staff are discourteous and unprofessional.I was subjected to psychological and physical abuse while I was in this so called mental health hospital supposedly claiming to help people.

Very friendly staff who truly care

Locked me in a room because i refused to sign paperwork . I think this was an illegal act i truly pray i dont ever have to take my son there ever.

STAY AWAY! My child went there for suicide attempt and after one night there, we had to get them out per their Psychiatrists instructions because they were being threatened by their roommate so they didnt sleep. I regret ever taking my child there! When I picked my child up after 36 hours of being there, they were in worse shape than when I took him there for help.

Place baddddd

Great helping people thanks

PLACE SUCKS

Genuine concern for adolescents, health &well-being

They abuse children. DO NOT GO HERE!!. Facebook has testimonials of the abuse this hospital has done to young kids that wont take there medication.

My roommate was raped by a nurse in the shower here, but no action was taken really, besides the police just investigating it and it going nowhere.

Im in the outpatient program now and all we do is sit in a room all day and watch TV and play games some of the works are so rude and nasty

Terrible nightmarish place.

This place was a God send when I needed it.

Been there they they just drugged me up💊💉

Dangerous, unprofessional, ugly.

Rude and unprofessional.

This is a ok hospital