Brought my son here a year ago for mental health concerns. I can only speak about our experience. He was here 11 days. They are put in an open population with others who may have issues. My son was harassed by the patients in there and was seen maybe a couple of times and diagnosed quickly with bipolar. Given meds, not on them long enough for them to see the effects of it and sent home. Had to participate in group therapy that was $50 a session. Only a handful of sessions. Not given a list of psychiatrists that we can choose from so the search is left up to you. No follow up. Only for him to act out again a year later with his issues. Although hes a young adult (19), he has to make his own decisions although this is the reason why he was placed here. He cant make rationale decisions. All they want is money. Bill the hell out of your insurance and youre left with the balance with no results.

I was admitted to this hospital in late 2015, at the age of 16, for suicidal depression. My family and I were informed that, at any point, I could be discharged from the hospital if desired. This was a lie. Within the hospital, patients, including young children, were often neglected, verbally harassed, and in many cases had issues of depression and anxiety exacerbated by the staff’s behavior. On one occasion, I had a panic attack, and was forcibly wrestled to the ground by orderlies, forced into an Isolation room with hard, concrete walls, and was forcibly injected with tranquilizer in my rear, all while crying and screaming to be let go. This isn’t even scratching the surface of how bad this place was.Yes, this was over five years ago, but judging by the other “reviews”, this “hospital” has not improved whatsoever. Do not bring your children here, do not bring anyone here, do not come here yourself.

I love this place. I just left here feeling like a nice person. Mark was my favorite niece. He made me feel comfortable to let all things out. He didn’t just make my healing about meds only. He let me get out all the burdens I had. He was so humble and caring. At first I was scared, but he wanted to let us know we could be comfortable. He really made this a place to be. Every mental healthcare worker really taught me a lot. They let us express ourselves so they could best assist us. I really loved my Experience here. They made sure to always use the least restrictive method when it came to dealing with patients. I felt understood and heard. They really value our feelings here.

This hospital is amazing! The staff handled things in a very professional manner except when it came to loud patients and patients almost fighting. Besides that I love the therapists they were very informative and attentive. I came here and got the treatment I needed. The food is great. Excellent Psychiatrists and they really work hard with you and make you feel heard. Loved the groups and how staff treated us like human beings with decency not like disorders like some unprofessional psych hospitals. Houston Behavioral has really outdone themselves.

Horrible front desk. I was already concerned about the quality of care my loved one is experiencing. I am happy to read some have a positive experience, but some reviews are absolutely terrifying!

My child went there for a 5 days. I hear very bad stories from her of how they treat the patients. People with seizures and autism are not properly cared for.I looked over reviews of other places and they don’t seem much better.My child was not mishandled but slept in her room most of the time.

This place was not helpful at all! the staff there does not help at all. do not send your kids here. i wouldn’t send my worst enemy here. the only good thing was the patients i met there.

This place is wonderful. I am an ECT outpatient client and had ect in other places with no real effect but here they are friendly, safe, kind, fun, and the atmosphere is more like a party in a way. I’ve never had a problem. Their staff are very confident, never had a problem with my veins. I think they are the real deal!

Needs better day staff.I was a paitent at the hospital for around 11 days in the adolescence unit. Some of the day staff was rude and neglectful towards special needs patients. Two special needs patients were neglected and left to walk around covered in bodily fluids. Another paitent was beat, yealled at and sedated even though he was non-violent. The only reason I didnt gove this place two stars is because of the night staff. The night nurses were great, love them. 6/10 would not recommend.

Most (not all) of the nurses and orderlies are incompetent. No communication and Pamela, Anne, and Kenneth in Unit C North seem to refuse to do their jobs. Edward and Michelle were the only ones who werent hostile and incompetent. All of the amenities except the cafeteria were closed. The only upside is that Dr. Starbranch does come to this facility.Update: I also was not given any directions as far as taking medications upon discharge. No prescriptions or anything. This place is worse than Harris County Psychiatric Center, and thats saying a lot.

Staff literally mocked me for my mental disorders. Doctors gave me a placebo instead of helping me.

This place is garbage. I would not send my worst enemy here. I gave one star just to rate it. They dont deserve that. The disrespect patients and treat them inhumane

For me personally it was a great experience, I went there to improve myself and I did. The night shift though they really just wanted to be lazy about their job and do nothing but sleep.Met wonderful people and some amazing staff members.Oh also Dr. Tai gets his rocks off from Electric shock therapy trying to shoce in everyones face evem when they say No.

Someone I know had a bad experience here — her roommate did inappropriate things to her. What made the situation even worse is that when she asked to switch rooms and the staff said “no” because they “didn’t have enough proof.” Such incompetency should not be within the walls of buildings that are supposed to keep people safe.

I had a week stay in this hospital. I am grateful for the help i got. The technicians Went above and beyond to make sure I got the help I needed.Reason for 4 stars:Some of the nurses did not pay attention to your chart, 4 times the nurses try to give me medication that was only to be use for emergencies.Due to covid the interaction between psychiatrist and patient was limited. but their practitioners made up for the it.during my week only saw the therapist once and for about 10 minutes.overall the I was able to get back in track and get a new medication that so far has helped me. This place is a good stepping stone. Just remember to communicate with your technicians, doctors and nurses. Follow the rules. If something seems wrong say it.Bring Warm clothes. (no strings)Playing cars.coloring bookpuzzlescolor pencils.important phone numbers written downcoins and small bills for vending machine.things to keep your self entertain in the downtime.Always call to ask what is accepted and what is not.IF youre a smoker make sure you have a couple of packs of your favorite smoke and once its smoke break you can have the smoke you like (they hold on to them, write your name on the packs.Thank you :)

My son been there 2 weeks the staff havent reached out to me and I keep leaving messages and no one still called me back so to me its very unprofessional sometimes my son say that the staff is very mean to him but they tell me that hes negative towards them when I did talk to one person that claimed that she only was his nurse for one day so how would you know that I wish they would have kept him at been taught instead of transferring him here without any family knowledge

I never stayed here but I ran into a nice lady outside who spoke with us for quite some time. At this time I cannot recall even what it was about. With that said, Im not sure if she came out of there or not. All in all it was a pure experience and it looks like this place could use the free review anyway. Id love to post the smiling pictures, so here they are!

I love this hospital so much nice people good help 😁🙏🏾

I just want to say thank you to the wonderful staff in the adolescent department. I was literally at a loss when I brought my son and you guys helped me navigate through it with care and compassion. Karen in discharge, Alex in A3 and Natalie the therapist just to name a few. Your staff made a positive impression and a positive change in my son and I am forever grateful. Keep up the good work! God bless you all :)

My son was in need of some intervention from mental health professionals. He was transported from Methodist’s ER. I was so nervous because of the reviews but realized that everyone’s experience is different. The doctor and therapist were very transparent and explained from a place of clear understanding what my son was experiencing. My son is doing so much better. He’s himself again.

Just got back from a six day stay. My first word of advice is you will be cold. Pack a sweatshirt or something warm that does not have a hood. Most of the staff members are great between the MHT’s and the nurses I only had issues with maybe one or two people. It seems as tho the cafeteria staff may take their job for granted, we all had food poisoning Christmas Day which is unfortunate but the food isn’t terrible most days, I’ve had worse but I’ve also had better. You will most likely have a roommate (I only met one person who didn’t) if you have issues with said roommate do not be afraid to tell the nurses you’d like to switch rooms. They do have smoke breaks so you can either take a community cigarette or have someone drop off cigarettes just for you, your pack, your choice. There are plenty of opportunities to eat, you will be expected to wake yourself up for meals, bathe/shower, on your own time. There’s no designated time for things like calls, self care or break times. The schedule overall is relatively loose but there are 2-3 group session per day, 3 meals, 2 snacks, 4 smoke breaks etc. Overall it’s not a bad place, just some things that could use improvement.

This place is the best out of all of the mental hospitals that I was admitted to and I would like to give a special thanks to my nurses and doctor who made my stay pleasing I would recommend this to people that have SI or HI.

My daughter had to spend 6 days at Houston behavioral and I have to say that this place is so wonderful. There are bunch of professional staff who took very good care of my daughter in the facility. Her stay at this hospital helped her to recover from the mental illness. Even though we reached there at a very busy time of the day, we hardly had any wait time at the admissions. She was assessed by a therapist and then seen by a psychiatrist. The assessment was detailed and thorough and the intake manager answered all our questions and concerns which helped to calm our fear of leaving our child in the hospital. The intake staffs were courteous, professional and go beyond what is expected. Her doctor was very compassionate, caring and he spend time to listen to her problems. My daughter told me that the staff at the unit treated her well and they were always willing to help her with anything she needs. She also liked the food there and I would highly recommend this facility to those who are seeking help for mental health related issues for their loved ones.

Never got to see my buddy eric

Nursing staff does not relay information and doesnt answer the phone. Didnt even get to talk with the Dr until day of discharge and thats after speaking with a supervisor.

Utterly worthless as a medical facility. Only a warehouse with the most basic care. No communication with family. Find any other facility.

They hold people against their will

My daughter attended both inpatient and outpatient programs at Houston Behavioral Hospital. It was a life changing experience. Her path is long, but now we have direction. I am forever grateful to the staff and doctors.

My niece was admitted to this hospital last year in December. My niece was treated with respect and dignity at this hospital. The doctors were professional and made a great effort helping my niece decreasing her symptoms. Because my niece was there for the first time, and was difficult to diagnose, her psychiatrist made a great effort to prescribe different medications to help my niece to decrease her psychiatric symptoms. Doctors, nurses and other mental health workers were nice, polite, and kind to my niece. We were able to bring food for my niece form home. The staff also helped us to arrange visitation time during the day because my nieces parents worked during the day. We were able to met with my nieces therapist for updates as much as possible. Not only did my niece received professional psychiatric service but also they helped us to transfer my niece to the medical hospital for possible neurological issues. I highly recommend Houston Behavioral for your any one who suffer from mental illness. Thank you Houston Behavioral Health for such good service.

I need to make it clear that my review is based only on the admission team. We did not stay and therefore I can not assess the services offered. My 13year old daughter was having strong suicidal thoughts. Her psychiatrist felt it would be good to have her at least evaluated, medication managed and we could decide if she should be admitted and stay as inpatient or be treated as outpatient. She wasn’t truly evaluated or cared at that moment. She was screened by a social worker and interviewed by a psychiatrist for 2 minutes via a IPad ( he never addressed me or my concerns) and once they determined that she needed to be admitted, I had no saying in it. I was informed that visitation hours were from 7:30 pm-8:30 pm the next day ( 24 hours later). She would be seen the next day by a psychiatrist and he DID NOT HAVE TO CALL THE PARENTS ( written in bold letters). If I decided to leave, AMA( against medical advice), they would have to report me to CPS, who would come to my house that same night to take her back to be admitted. That information was repeated several times by the SW Jimmy and confirmed by the male admission nurse. It was like I was stuck in a horror movie. We left, I talked to her psychiatrist, who told me that no one was coming to get her, told me to complain and said she would complain as well.So, if you are considering this place, I hope this piece of information is taken in account.

If you have ever been to any other psychiatric hospitals you would know this place is the best one. It’s not perfect, but the staff are caring and they do try. This place has a huge campus that is beautiful. It has a pool, but the staff say it has not been used in a year, that’s a shame. I have a bad back and the pool would have been a great way to exercise and get more fresh air. The food isn’t bad for a hospital. As I went through to get my tray, I was always Greeted with a smile. The breakfast is by far the best meal of the day. My therapist what’s better than any I’ve had in a couple of years. I did learn a few new coping skills. If I have to go inpatient again, this is the place I will come.

The care i received was pretty horrible. i regularly had my patients rights violented and was force medicated medicine i wasnt supposed to take unless i was experiencing a panic episode. they clearly do not pay attention and honestly i was isolated during most of my stay. it was a rather traumatic experience. there were some nice employees but none of the people working with the patients were nice. only the security near the front was ever nice to me.

Met some good people. This was my first experience in a hospital like this. The staff were friendly. Interesting take on approaching mental health. My experience has been, I see a doctor they give me a pill and give me a bill. Houston Behavior was able to give medication but what stuck for me is my therapist and the groups. Johnathan the nurse taught me more about the medication I was taking and how it affected the chemistry in my brain. My doctors never did that. I am grateful my insurance recommended me to come to this hospital.

Extremely rude when you call adminissions they offered no assistance in trying to even check if a bed was available

Parent of teen admitted in Sept 2020 for aprox. 10 days. Very odd style in this facility. Zero communication between staff. Ad-hoc contact from Dr and nurses at random times. Different stories from Dr and nurses in terms of diagnosis. Belongings of child lost. Staff signed certain forms as a parent. Incorrect communication between facility and normal Doctor. Children watched innappropriate TV shows and films. Rules around call times and visits were not reflected in reality. No e-mail communication. No real discharge process. Parents of patient are employed degreed professionals.

These people are so dedicated and caring its incredible. Dr. Staff, nursing staff and therapist in particular are amazing. You will be in very capable handd. Want to single out the incredibly sharp Dr. Chen. John in nursing and most of all therapist Brittany. Thank you all!

I want to briefly tell everyone this is one of the safest places for you or your children if they are going into a crisis. I was scared of leaving my child there but I realize that visitation was allowed and it gave us comfort to know we can see her. Thanks to all the staff and driver who picks up the children from school and is committed to his job. We truly appreciate y’all!

My daughter got sent there.I was appalled at this facility. When I first got there, I was impressed by the beautiful grounds, lots of big oak trees.I quickly changed my opinion. The staff ( majority)Were rude and indignant. You Sit around and when you go up to desk, they ignore you even though you’re standing in front of them. It immediately made me think they were probably worse to patients. My daughter confirmed this.Forget talking to Dr about your child( my child allowed me to discuss everything). Then they say they are discharged and leaves you just desperate for information. What is plan? What are the meds? What are discharge recs? EtcAlthough there are beautiful enclosed grounds, patients only get to go outside to smoke and my daughter was in least restrictive unit. ( of course now she started smoking again, they provide cigarettes)You would think some staff could take a few patients outside to at least sit on benches for a bit. It has a pool which is comicalThey also have a gym but my daughter said there is no equipment, balls etc, just a gymnasium.In other words if you can avoid going there or having your loved ones there I would.

Granted I came here 4 years ago I think its safe to say they provide good service as I never ended up killing myself and I took a lot of communication skills I learned from here and applied it to my life and saw real change. I know Id be either dead or extremely worse off if I didnt come here.

This place does not even deserve 1 star in my opinion I believe it should be shut down. One the unit is very unorganized. Two you can ever get anyone on the phone to assist or give information about patients or about anything. Three when you do get someone one the phone they do nothing but give miss leading information. I truly do not understand how you can lie to a teenage patient that is mentally heal with depression, PTSD, intellectual delay. I believe they just want you to come to there facility so you will be billed for the 7 day will bill your insurance at the same time they are drugging your child with different medications then they put you out... what a shame.I have a phone recording of every conversation I have had with this people. I will be reporting it to whoever will hear me. THINK TWICE BEFORE GOING TO THIS PLACE OR SENDING YOUR CHILDREN HERE.

Everyone very nice considering the reason we were in there, were great at keeping the in the unruly in check in a professional manner

I stayed here for 2 weeks. positive experience. professional staff and excellent Doctors. comfortable rooms. good food 4 smoke breaks a day. I highly recommend this facility.

!!!!This is just my experience my roommate enjoyed it here and I know other people that did!!! I came in recently and stayed four days. First, let’s get the bad things out of the way. During the 3-4 hour process of admitted (I’m really unsure of the exact time but I got there at 5:30am and 3/4ths of the way through the process I saw it was 8am) I was left a lone in a room and even had to go knock on the door to ask for the next step. The covid-19 prevention there is, well non existent. Some patients weren’t wearing masks, they didn’t sanitize the equipment when checking all our vitals every morning, didn’t sanitize the water tank handle we drank from, no social distancing attempts of any kind, and one of the patients (someone I knew there) saw a nurse grab the medication from someone’s cup with bare hands (but again I can’t verify that!!).I asked to go over my potential bill with the business office that day and they said they would see me soon, I had to ask multiple times and still didn’t get to see them until the 3rd day. A lot of the nurses are really sweet, some our a little curt, but they do have a stressful job so I totally understand. You only have group therapy and a 4 min session with a psychiatrist a day. I asked what I medication they put me on and the side effects and didn’t get an answer. Even asked for a list before I left and she just said rudely what is was. I tried to Voluntarily leave because when I was admitted they said if I wanted I could just talk to the doctor (Played it down a lot). However, not the case at all. Basically I ended up having to sign a four hour letter (that wasn’t properly explained to me) to get out and so they just held me to the next morning which meant I still had to pay around $800 for the next day... For just the morning. They seemed mad that I wanted to leave and everyone turned more sour towards me. They never told me that by signing a four hour letter that I couldn’t leave with medication/a prescription nor could I have a doctors note. So, basically I was put on meds for four days and than left with nothing. There is so much more but honestly it is just making me frustrated talking about it. I went there to get help but now I’m to afraid to go back to hospital in the future (if I need to). Oh and when I was crying a nurse said to me rudely “stop crying or the doctor is going to keep you here even longer”. Now for the good.. really amazing patients, group wasn’t bad, nice beds, and I had an amazing experience with nurse Christine (I’m not sure how it’s spelt but she seemed to really care and hear me). The place is clean and nice. You really learn so much from the other patients. Also, you get to smoke outside three times or maybe it was four times a day and they have free cigarettes (which is nice).

Tried to call to see how much it cost for inpatient treatment with no insurance. I got transferred to 3 different people and the last person I talked to barely told me how much it was. I had so many questions I needed answers for and she hung up on me. She was unnecessarily rude. Apparently its $750 a day and Im not sure if I believe that. I would have like to stay there, but with staff like that, Im not so sure.

One phone call changed my life!!!!! The staff in the admissions department were very honest and told me up front what to expect when I arrived....Staff there were very attentive and my wait time for the total process was just over an hour. Nurses and techs on the unit were very helpful too.. I stayed there for over a week and it was one of the most beneficial hospitals I’ve ever been too. A close friend of mine recommended this facility to me and he and I had a great experience with our stay. I recommend it 100%

My 15yr old daughter was admitted here for a week and everything went very smoothly. I had no problems with calling my daughter or my daughter calling me, visits were always great. Everyone was very nice and helpful. I have no complaints.

This place has literally saved my life. The way they took me serious and really wanted to help made me so thankful. Doreen and esther were the best nurses that helped me. They did everything they could to help me and the therapists and psychologists were just outstanding... thank you for helping change my life. I will forever be grateful

Thanks to everyone who took care of my daughter. Cindy the Supervisor was so kind and explained how the mental health hospital is so much different than a regular hospital. This is the first time we have dealt with this kind of situation in my family. Jennifer the RN was amazing too. My daughter said really helped her allot and made her feel good about herself. It has been a long time since I’ve seen my daughter smile and glow everyday since she left Houston Behavioral Hospital. Thank you all!

Wonderful caring staff! The psychiatrists, therapists, nurses, techs and just everyone was so helpful in my daughter’s recovery. My daughter came back a new different person, truly a blessing!

Don’t understand why there are so many bad reviews ..when I stayed there for over a week it was one of the most attentive hospitals I’ve ever been too. The techs and nurses were very helpful and informative and the facility was always clean. A close friend of mine recommended this facility to me and she and I had a great experience with our recovery. I’ve been to other places and if you think this place had too many regulations you surely haven’t been to others. I recommend it 🤷🏼‍♀️

If you can deal with plain hospital food that comes out of an elementary lunch room, you can survive. As for the staff and treatment, I would say this is one of the best psychiatric hospitals in Houston. The staff on day shift are wonderful and I loved my therapist Cody. I saw some real mental illness on PICU. I how some people are so venerable in their fragile mental state. To my amazement the doctors, nurses, and orderlies treat everyone well and with compassion and not like a crazy psych patient. Thanks for the care you gave me, I’m thinking of going to your outpatient program.

I had an unexpected experience with the adolescent division of the Houston Behavioral Healthcare Hospital located on Gessner Rd. I was devastated, confused, heartbroken and scared when my child and I first arrived at the facility. I could only imagine what my child was feeling. The admission was a bit long and very strict. I was very uneasy leaving my child but was assured she was going to be safe and I would be updated often.I went home worried, heartbroken and could not rest, but as promised i was called that evening and the next day. Family sessions were arranged and updates were constant. The facility is well maintained and well managed. The staff is honestly caring and sincere. Everything was well organized and positive.I saw an immediate change in my child and it was wonderful. Of course there was lots and lots of tears and hugs. We were finally able to have discussions and honesty. The inpatient program was a huge help and major icebreaker for us. Then the outpatient treatment was phenomenal. I was constantly updated daily and my child was extremely receptive to the staff and program. The positive atmosphere was a huge help and constant encouragement.The Houston Behavioral Healthcare Hospital provided the treatment and the resources to help our child get on the right track. I now feel that we as a family have a better understanding and are more aware. If you have an adolescent that is struggling needs honest help, I urge you to please contact this hospital. Listen, love, encourage and discipline your child and know nothing will be fixed overnight, but this place is a good start to get help.

I have been happy with the care. Nurses and Techs friendly. Met some good people in the groups.

My main problem is with the financial office. My daughter spent 5 days there and it did prompt a positive change for her. The thing is, the day she went in, NO financial information was given to me that day. (It was an emergency situation.) On the fourth day, they inform me that I have to pay 3750.00 out of pocket before she will be released. Now, four months later I am STILL trying to get the correct paperwork from them to turn into insurance. They dont answer their phones, they dont have access, and they dont call back when you leave messages. Also, I needed paperwork from the psychiatrist that treated her, and that also took forever and was charged 75.00 t write a sentence on a piece of paper. He also forgot to write the prescription for some meds she needed and it took forever to get that too. They are sure ready to take your money, but VERY unhelpful once their money is paid and your loved one is released. My advice? Not impressed AT ALL with this place. I hope there are better places in Houston than this.

I am pretty impressed. The campus of the facility is amazing. I wish the pool was open. Staff said it is being worked on, I hope so. This would be great for patients and to recruit patients. I was in the C Unit. The staff were caring, more so on the day shift. The night shift no so friendly, but when I approached them, they did address my needs. The group therapy sessions were very helpful. John the Nurse in Charge always stopped by to ask me how I was doing. Hard to believe that the Nurse in Charge took the time to check in on me. I was demanding at times, rude at times, and not the best patient, but the nurses and the techs always found away to help me calm down and talk me through my moments of extreme anxiety. Damen the Tech was amazing, Mohmad the Nurse taught me about a few coping skills I can use when I get angry and explained my medication in a way that made sense to me. I really appreciated the staff bearing with me as I worked through behaviors that has caused pain upon those who I care for the most. Just thank you for putting up with me. Thank you all.

I was in the IOP program here and I loved it. Everyone there was nice and attentive to my needs. The gal at the front desk (Suzanne) to check in for IOP was often rude and doesnt know how to talk to people. She was my only issue. Other than that my stay here was great.

My son was there a week ago and I just had to have them picked up again. He came out worse than when he went in because of being beat up harassed and bullied in there. And the staff did nothing about it and then lied about it. There’s a woman there named Kenya that needs to have her license revoked for lying and incompetence

I only chose one star because that is the only way I could leave a review, other than that, I would rate this place ZERO stars!!! My loved one was transported there from an emergency room, and instead of her condition improving, it got worse!! It also felt as though I was bothering my loved ones nurse when I would check for updates. I knew in my heart that my loved one would need to seek further treatment outside of this facility to get better and I was absolutely right! This is my first time ever having to deal any situations like this or this type of environment, and feel scarred for life. THIS WAS A TERRIBLE EXPERIENCE! I hate it for anyone who is forced to leave their loved one at this facility. If given a choice, please choose elsewhere.

These reviews reflect a lack of management at this hospital. Not surprising to the learn on this site the top official, their Chief Executive Officer, APPEARS to have no education in business. She is an RN (a nurse, hopefully with training in the psychiatric field) with a Masters Degree (doesnt say in what field). Seems she might have a good education caring for patients but not running the business end. Sad.

I learned allot during my stay. I was brought in by my family because of my alcohol use. I never thought about how I was hurting my family until we starting discussing in group the impact of drinking has on everyone around you. My therapist helped me in a family therapy session to start the mending process. I have a long ways to go, but the staff at this hospital helped me to begin my journey to staying sober and being a better man. I know if I ever need help again, I’ll go back to Houston Behavior. Thanks Ale and Jonathan for your support.

Thank you for taking care of my mom. The nurses and techs were very nice and helpful. My mom, my husband and I really learned about how to handle and help my mom and her depression in the family session. She said the group therapy was helpful too. Thank you all.

It took them 4 days to accommodate my food allergy and dietary requirements. That should be illegal. And once they did I was fed something that was freezer burned and looked like it had been in the back of a freezer for 6 months+. Nurses dont care about your needs.

I didn’t want to be here. I was scared. But luckily I was introduced to Dr. Chen and Connie. I absolutely love them! He told me straight up and genuinely cared! Most of the nurses and techs were alright. But they never answered the phone!

Nice facility, worked really hard to get treatments situated. Dr Chen was a good doctor, very thorough. Very secure facility.

Patients are taken care of by some of the best Physicians in the city of Houston. Above all, patient care is the most important thing and these guys get it right. Behavioral Health is not an easy specialty of medicine, it takes compassion and the want to help others in crisis. Here they do exactly that!! Great Job HBHH!!

I was referred by our school counselor, I went wanting out patient services that would be covered by Medicaid . My child already sees a therapist, that did not take Medicaid but worked with me on a sliding scale . If I could get additional help at no cost to me I thought this was a good thing... when we arrived I was told they no longer did outpatient services, but they asked me to fill out paperwork anyway . They did a video ( Skype) interview with my child and a Dr . That lasted a whole 2 minutes . They then wanted to admit my child . I told them NO. I didnt think this was necessary, I just wanted outpatient meetings . When I told the girl( Sara) I was leaving, she THREATENED ME! She said if I refuse to follow their suggestion that my child needed to be admitted that she would call CPS on me ! My child was not violent, he was not a harm to himself or others . This was absolutely overstepping their authority! Sure enough next day CPS was at my door . Nothing came of the interview with CPS . I was able to show the case worker that I currently had my child in therapy . He was not a threat to himself or others and I told her they are abusing their power over there !! I will tell everyone I can DO NOT EVER GO TO THIS HORRIBLE PLACE !!!!!!

My teen is currently here. I am NOT impressed. They gave me papers with all the information. Weekend visitation is stated as 3-4. After paying a babysitter and driving an hour I show up to be told that the hours have been changed and it’s now 7:30-8:30.The part where my daughter is located is so dirty. The floors, the windows, the walls all disgusting.You will get a different answer from every staff member if you have questions. It’s been a nightmare.

Im not sure where to begin with how terrible this facility is! As soon as they have to put in a little bit of leg work to get your insurance to extend their coverage they just want to boot your child out regardless of whether it is safe for them or not. I even got with our insurance company and explained that we are working on finding a residential care facility and to please extend her coverage, and they gave me the exact number and department for HBHH to call and what to say, and they still wouldnt do it.They were adamantly trying to discharge my stepdaughter who, less than 24 hours prior, was expressing suicidal thoughts and very self-destructive behavior and plans for as soon as she was released. She has been there a little bit longer than their typical stay because we are working feverishly to get her into a top-notch long-term facility, but their admissions process is a little bit lengthy and right now we do not have an alternative safe environment for her to be in while we arrange a bed for her. We have explained this to just about every staff member there and they couldnt care less, especially her doctor. on top of the fact that they basically just called us at 4 in the afternoon and said we had to pick her up or they would call CPS, no one there has been able to pronounce her name correctly since day one, and it is not a difficult name to pronounce, that is how much they care about their patients.We gave them her current medications and dosages when they admitted her and they were calling us three days later because they said they couldnt find any record of it and had basically just been denying her medication that whole time. The phone therapy session that was supposed to take place between her father and mother who do not live together was completely botched because the doctor assumed that they were coming in in person, so instead of trying to reach out to them he just sat there for an hour and wasted the entire session and called them afterwards asking where they were. Everybody that has called there, including various providers of ours trying to get medical records, has had so much difficulty finding anyone that can actually help them because a majority of the staff is unable to provide any information, there is also a very hefty language barrier that is very difficult to work around as well. When you talk to the nurses and ask for anything to be done via email they say they do everything on paper and no one has an email address, and the worst part about them trying to discharge my unwell stepdaughter into our care is that one of the things holding up her admission into her long-term facility is their lack of organization in inability to send her medical records to them!The amount of unprofessionalism, lack of communication, and unwillingness to work with parents of adolescents is completely mind-boggling! Last night we actually had to contact CPS ourselves to seek out options, and when we had just about lost hope and my husband was going to pick her up while I was locking up anything that might pose a danger to her around our home CPS finally time to reach out to Houston Behavioral Healthcare Hospital themselves and advised that they were not letting them release her as she is a threat to her own safety. This whole issue has put an outrageous strain on our entire family and hers, and we basically spent eight hours last night after work calling around place to place trying to see what we should do because she is not in a place where she can be left alone safely at the moment. It could have been avoided if they had heeded the advice her mother, father, and myself were trying to give them about her all night. Please, whatever you do, if you love your child do not take them here! If your hospital is trying to refer you to this place ask for another location, Im pretty sure any place would be better than this one.

This place is Awsome.All the staff members Ive met are wonderful, careing and very dedicated.

Great hospital to work in, excellent physicians and great staff. Management staff is attentive to patient needs and new Chief nursing officer is doing an amazing job at patient care!!

Spent a week there after some stupid things I did to keep my family to in my life. It wasn’t till my family session that I truly saw the hurt and shame I brought to my wife and two wonderful kids. I know my drinking was bad, but I thought I could handle it. The therapist taught me how to start to gain control and how to open up to my wife. I’m very thankful I was brought to this hospital.

This place is very nice. But in the A2 section the front desk folks dont bother to help out. They provide wrong information at times. I would of gave it a 5 star but that area needs improvement.

Fake name for obvious privacy reasons. I was a recent patient here.On the Adult General Ward, they dont actually run most of the treatment groups listed on the posted schedule. If you enquire about these activities, you are met with blank stares and a slow shake of the head. Let me run that one by yall one more time. You are locked in this facility. You cannot leave. Youre theoretically trying to get treatment. Instead, you sit on your butt watching Martin reruns while staff gossips instead of running the mandated treatment programs. Dont get me wrong, I love Martin as much as the next person, but this isnt what Im here for.If you want treatment, go somewhere else. If you want to watch Madeas Witness Protection while trying to ignore the overmedicated gurgles of your fellow inmates, this is the facility for you!

I took my wife there and she said it was the worst one she had ever been to. The staff is very lazy and it seems all they wanted is your body there for the insurance money. DONT TAKE YOUR LOVE ONE HERE. IF YOU NEED HELP FIND A Place that cares, not a day care for crazy prople

I’ve been trying to contact my friend who is a patient here and have been hung up on 3 times already. The front desk lady has not been too polite either and does not see a problem with putting me on hold for almost 10 minutes.

It isn’t helpful. Nothing they do here is beneficial to someone with severe anxiety and depression. The only thing they do that works is threaten people not to act depressed and punish them with more time in the hospital if they do show depression or anxiety.They were supposed to call in my prescriptions the day before I was released, but they never did. When I went to pick them up only to find they weren’t there, I called the hospital three times before I was connected to the right person, and even then, the person I talked to didn’t know what to do. When I told her that my prescriptions were not called into the pharmacy when I was discharged, she literally said, “So how can I help you, exactly?”

I was admitted here last year. The staff is very nice and well rounded some were a bit rude but not all. The food was good and they dont force you to eat. We had doctors talk to us individually about what was going on and they were nice too. They do your laundry about every day if you need it. And you can do yoga go swimming and go the the gym and play or do arts and crafts it did help me slightly they put me on some medication and talked to me. I hope this review helpes you.

The ECT team are really great. Thank you all.

Very poor communication from doctors and therapists. It was our first time dealing with a very difficult situation with our teenage daughter and we never received any information on how they diagnosed her or treated her. Doctor Raj never spoke to us about her situation, what caused it and how she was going to be treated. They only gave her medicine without ever speaking to us or explaining how long she would be taking it nor what to expect or proceed after her release from the hospital.This is a very difficult situation for us as parents and we felt lost. We would have appreciated guidance and information regarding the process and treatment of our loved ones.Houston Behavioral Hospital definitely needs more sensitivity and communication skills. We left as lost and confused as parents as when we first arrived. They treated our daughter but we were never explained what happened there.

Dr. Chen was very helpful for my brother and my mother.

The actual hospital and in-patient care is AMAZING!The BILLING office, especially JOY is an absolute mess. They quote incorrect amounts for services and when you challenge line items or amounts, their standard line is Pay us now and well reimburse you for any overages. It took 14 MONTHS and weekly calls to the insurance company for HBHH to realize their mistake and issue the credit.

I was there for only a week. it was not that bad but i know i should have stayed for two weeks. i told my doctor i needed to stay longer because i still felt suicidal but she told me that my insurance wouldnt be able to pay for it if i stayed a couple more days and that my parents would get an eight thousand dollar bill and she still discharged me. i told my parents this and they told me i shouldnt worry about the bill if i stayed longer. other than that it was good the staff was nice except one person. by the way dr.sauer was my doctor. i am going back there soon.

This is an amazing Hospital, the campus is beautiful and the hospital inside was brand new!

Ok where do I begin, I would love to give this place 5 stars for the sake of the techs and nurses but until they get rid of the cno Rhonda selman that place is going to hell, she is a complete brick wall, no compassion for people whatsoever the only thing she is concerned with is her job/title and flexing her muscle to show that she’s in charge but doing a terrible terrible job she does not care about her staff whatsoever nor their safety, houston behavioral needs Cindy back as cno because she was a phenomenal woman and supervisor there is not a soul that didn’t love Cindy or Helena both registered nurses, the staff are awesome together minus Rhonda and a tech named Damien Heads he is a dirty little munchkin he snitched and lies on people and that’s how he gets his way around the hospital it would be nice to see him go along with Rhonda I would love to hear she limped her cripple behind right out the door then maybe the turnover rate will cease because she’s running all the good people away corporate office needs to be looking into this no job should have a turnover rate this bad, I come there often, had acquaintances in the hospital there so I get to see a lot that goes on there and I also have a good rapport with many of the techs and intake people, I have spoken to Rhonda on several occasions and her spirit is empty she has not a single clue as to what she should be doing she does not belong in psych, in fact Katherine the scheduling coordinator is the one who really calls all the shots Rhonda is just the cno by title but she follows Katherine’s orders now how about that.? Really sad. Get Rhonda OUT!!!!!!! Now!!! She needs to find herself a man maybe then she won’t be so cold and bitter and would properly adjust that wig or better yet buy a better one run along Rhonda better yet limp along Rhonda

My admission date was 2/13/19, and I was on the general psych unit for medication stabilization. This was the best acute inpatient Ive been to Houston. I previously have been to West Oaks, Cypress Creek, IntraCare North. I was a direct admit patient, so the admission process was very quick. Dr. Chen was an extremely knowledgeable psychiatrist that I saw here, and his nurse practitioner was amazing, as well. He respected all of my concerns and wishes which was very important. Al was a wonderful therapist, as well as, a couple others on the unit. I responded very well and actually learned in group therapy, which was a first. It is the reason why I am choosing to do IOP as a step down program right now. The patient advocate was incredibly helpful in resolving specific concerns while there. I know Im only one person but I had a good experience, and I would come back if I ever needed.The reason I am giving for 4 stars is that the schedule was pretty bland. I had a ridiculous amount of free time on the weekend. I brought things to do so it wasnt that bad, but it would had been extremely boring for me otherwise. Also, there wasnt individual therapy. There is just the family session that is required prior to discharge. If you wanted to see a therapist, you had to see them in their free time.

They wouldnt listen to me when I said that I am not a risk to myself and I called ahead of time to tell them I dont need any services but they still call me at 6 and tell me I have to go or they will call the cops on me for not going even though I am okay I just needed a therapist and I thought that this place could help me but all they wanted to do is tell me I am something Im not

Went here for detox from alcohol. The people in this hospital are crazy and demented... and the the patients aren’t very stable either. J/J... the staff, nurses, and doctors are kindhearted people. But seriously, the problem is that you will be placed in the same room/unit as violent felons who have been transferred there from jail and Ben Taub. I am a big dude so I can handle myself but if you are vulnerable... there is very little protection for you. This is the only psychiatric hospital I have been in, so I don’t know if they are all like this.

The staff were great. Dr. Chen refered me to ECT after years of tradition antidepressants failing. After speaking to Dr. Marcellus and the Nurse Jenny that made me feel so comfortable about doing ECT, after one week of treatment, I feel better than I can ever remember. A special thank you to Brandy the Tech and Mr Tarvus for great care when I was inpatient. Thanks again.

The only reason this gets 2 stars is because I was there 2 years ago and they were great. I went back last night and had a horrible experience. When I came in, I wanted privacy to tell them my situation and they refused and made me tell them in the lobby with a patient right there. Im pretty sure that is against HIPPA laws. Then, I waited 3-4 Hours to get assessed. When I finally was assessed they told me they couldnt admit me because I dont have insurance. Why did I have to wait for that long just for them to tell me they cant/wont help me? Btw, I was suicidal earlier in the day but that didnt matter either because I wasnt at that moment. This is a freaking joke! Please do something about this!!

I am very grateful for the staff at Houston Behavioral Healthcare Hospital for helping me get out of my crisis. From the very start of my journey I was welcomed by people who were empathetic and showed genuine concern for my well being. The admission staff was great and so was the first psychiatrist I spoke to during admissions into PHP. Every day I was greeted by Susan once I was admitted into PHP. Susan always set the tone for the day because although at 8AM she was already tremendously busy she always had a smile on her face and greeted me with such kindness. DMoan (I apologize I never did get the correct spelling of his name) was also someone that I was happy to see each day as he took us from the lobby to the therapy sessions and escorted us to and from our breaks to the cafeteria. Adrianna was always very helpful and was another person I was glad to see each morning. Clare the group therapist I saw each day was very knowledgeable, patient and empathetic to all of the group members and was very fair at giving us each an opportunity to process. John the nurse is a great guy and always was readily available to answer any of my questions and was also a very pleasant person during my interactions with him. Dr. Marcellus is an amazing psychiatrist and got me on the correct meds and was patient with me during each of our sessions. Denise the program administrator was always smiling and always helped me in my times of crisis. The other therapist that I had for afternoon groups included Kendra and Terry and each of them gave me tools that I use now to cope in situations and were also very empathetic therapist. I highly recommend Houston Behavioral Healthcare Hospital to anyone who is in a crisis and needs help to get stable again. The staff there is amazing and I truly feel they are there because they want to be not because of a paycheck. I chose to focus on the staff more than anything else for this review because for me, the struggle with looking for help as a person living with mental health issues, is there are never enough people who truly care about your well being and that is just not the case at Houston Behavioral Healthcare Hospital. The staff is superb. The building was always kept clean and although for a while the temperature was very cold, it did seem to warm up when someone brought the temperature of the building to Clares attention. If you do get cold easily I highly recommend dressing appropriately or bringing a throw blanket to help keep warm. The lunches were okay not the best I had but definitely not the worst. There was a fountain drink machine along with coffee and juice machine. I just want to close this review with thanking all of the staff for helping me get stable again and if I left anyone out I apologize. I highly recommend Houston Behavioral Healthcare Hospital to anyone with a mental health issue crisis that needs to get stable again.

Two star rating is for an incorrect address listed on the website. For such a sizable facility, seems that someone on staff would have noticed an error that routes potential visitors to the opposite side of the city.

My minor son was brutally assaulted by one of the staff members who went by the name Mr. Cody. The staff member was fired and led off the property. Charges have been filed. My son was battered, bruised and was left with 6 staples in the back of his head. Even though the staff was apologetic, they became silent. The hospital became more interesting in covering themselves than helping my child through the ordeal. I had my son transferred to a different facility to deal with the horrible trauma hes experienced. Its heartbreaking as a mother to have your child harmed by the very people you trusted to protect him. I am a fair person and have to say that there are few great staff members there that did not let self preservation trump their humanity and they were good to my son until he left. The way the hospital treated the situation was horrendous in my opinion. Outrageous.

We had to put our elderly loved one in this place, and we really regret it. Here is what to expect as a family member. Little to no communication from the doctors or staff on your loved ones care and treatment. When you go to visit you only get ONE hour to visit, they set it up so that you can only visit one time during the day or evening for one hour only. You cannot bring anything, (except clothes/underwear) they supply everything. Your not even allowed to bring books or magazines for your loved one to read. When you get there for visitation, not only do you have to put all items in a locker (if they have enough keys) or a paper bag, you are given no guarantee that your valuables will be protected from theft. You are not allowed to bring in ANYTHING, not our phones, no magazines, books, not even a piece of paper. All visitors have to stand in a line and get wanded over your body, like TSA at an airport, and they inspect you before you go in, kind of like a jail. The place smells of urine and it looks run down. As far as care goes, what we saw with our loved one; In just over a month since she has been in there, there has been zero communication to us about her care, medications, what the end game plan is for her care when she gets out. She seems worse now than she did when she went in. Each time we visit her, she seems very over medicated, and at one point she had serious swelling of her face arms and legs. We wanted to take pictures of her swelling and they would not let us. The nurses seem to have a jaded callous inattentive attitude with family members (and with the patients there) when they try to find out how their loved one is doing. The nurses told us they saw no swelling when it was very very obvious looking at her arms and legs she was swollen, (it felt like we were being gaslighted by the staff) they brushed off our concerns and said they would let the head nurse know about it. The feeling we got is that the management seems more interested in keeping these patients in there for the money, and not giving good quality care. We are unable to transfer her out of this place, and her doctor NEVER calls us back or responds to our emails. We have left numerous phone messages, sent emails, and still no response. We feel helpless to help her. We watched an elderly patient have a bad fall while we were there, and the nurses were slow to help this patient to get up, we were mortified. On another occasion we saw a patient have a violent outburst with a nurse. All I can say is that we are trying to figure out how to get our loved one transferred and out of this place, we may have to look at legal options here. Stay far away from this place, I would not recommend this as a place for your loved one if you want to see them get better.

If I could give this place 0 stars, I would. I was denied water on several different occasions. The staff would openly talk and make fun of the patients. There were several days when I heard the staff saying they wanted to take pictures of me when I was in my worst state, unable to think or move because of how much medication they put me on. I also told them I was ready to leave on a Monday, but they kept me there for another 4 days even though I was there voluntarily and clearly ready to be discharged. Do not send any family members here. Worst treatment by the staff. They treat you more like youre in prison than in a hospital.

The workers by the name of hector and kenon abuses my in there.. Kenon dislocated my leg by bending it out of shape. And hector elbowed me and left me with a bloody nose.. that’s only the start..

My daughter was going to voluntarily go in to this place. Two years ago was a different experience there. But This time was horrible. While going through daughters belongings, which they did not do in front of her but behind a mirrored wall, they were talking about the stuff she packed, laughing. This caused great distress to her and then telling them forget it. We could hear everything which was very rude. All this escalated into a nightmare situation for my daughter

Food ain’t that great but the cooks are friendly. Nursing staff was good, but if needed help, the MHTs took care of it.

DO NOT send any loved one to this facility!!! Care was horribe and they offered no treatment in the first 12 hours of my daughters stay..she was told to color and to sit down in her chair and stop crying.....offered tno actual treatment to speak of STAY AWAY from this place!

This place employs lazy people with a bad attitude. The staff is incompetent and they seem to avoid responsibility. With the exception of two maybe three employees this establishment is horrible. The staff loves sitting down on a chair doing nothing. They just dont care. They hire low quality people.

You’ll meet cool people but otherwise this place is wack