They dont want to do business. Tried to ship toothoaste, just one tube of toothpaste for relative overseas for her autististic child and they refused just because the ingredients shows it has one percent alcahol

I had a package arrive in town on a Sunday and I needed it by that week Wednesday. I tracked it for days and it sat at this warehouse untouched during that time. I finally called the service number and they said I could go pick up the package from this service point. I drove an hour, got here, and they said the package hadn’t even been sorted yet, was not “ready” for pick up.

They get the job done. Customer parking and serene environment.

Too expensive to ship internationally, they ask me 1100$ for 11b, but went to the post office paid 150$ big difference

Dhl service has zero customer service when you call the 1800 number.It is a waste of time.If there is anu urgency use other means if possible. Im not referring to the local office here in Houston but Dhl in general

Amazing incompetence and carelessness from DHL: for three days they promised me on the phone that the package will be delivered to my office during office hours (9am-6pm) and 3 times they did not make it, with a note saying that nobody was there in the evening....speechless in front of such disregard for the customer

Missed my delivery because my leasing office was locked when the courier attempted delivery. Went to this location to pick up my package and Mariam was beyond helpful. Thank you Mariam! We need more ppl like Mariam in the service industry, I can’t thank her enough!

Horribly disappointed. I went in around 4pm and waited and no one showed up at the counter. Extremely unprofessional.

Very unprofessional. They don’t communicate with each other. I’m supposed to receive a package and the driver told me it was at the location for pickup. I go to the location and it’s not there. They were going to deliver again on the next day from 1pm to 5pm and didn’t receive a cancellation notice. I been waiting all day home for the package! What a waste of time, and gas.

Terrible employees with horrible attitudes and company policy

Terrible customer service. Incorrectly sorted my package for delivery when I needed to pick up my package, and would not even attempt to make up the mistake by at least trying to get me my package today.

The employees, well at least one of them is a thief. I got the alert that my package was delivered but when I checked outside there was nothing there. I called Customer Service and had to wait 5 days for an update. They ultimately sent me a picture to confirm the delivery and it was a picture of just my house number and one of a my porch and it was empty. No picture showing the package on or around the porch. I was told that they do not hold the delivery drivers responsible for NOT taking accurate pictures and that I was ultimately on my own because the shipper didn’t purchase insurance. Why would the shipper be responsible when the package was supposedly delivered but actually was not. Needless to say, I was not refunded for my purchase and had to reorder the item. I would advise anyone not to order from shippers that do not PAY for insurance (which is just a money scam) because DHL DOES NOT CARE if you actually receive your packages, they’re only concerned about the DRIVER CLICKING “DELIVERED”.

When it works it works, but when theres an issue they are hopeless. Status says no one answered the door when we were home and waiting for the package. Called next day they said come pick it up, then status says out for delivery, then we call again they say it will be delivered the next day. The package had plants which could die in these delays. Theyre either lying, grossly incompetent, or their software is dysfunctional - possibly all of the above.

Fast and very good service

Very polite and understanding

I received a message that delivery was attempted but no one was home. I called early the next morning and was told that I could remove the signature requirement and my package would be left at my front door. Just in case I rushed home checked and the package was still out for delivery. Around 7:30 tonight I got a text notification that delivery was attempted and no one was home! I was sitting right here at home, waiting for my delivery!!! NO DELIVERY WAS ATTEMPTED - THE DRIVER LIED!!!! I called DHL and customer service said they were behind in deliveries and they may try to deliver it over the weekend????? I am going out of town on Monday and the package is a special gift for my husband that I WILL NOT HAVE! DHL SUCKS!

Worst service ever! Driver claimed no one was available to sign the package so will try in the next business Monday lost 2 days of business. I checked my camera driver never came to the location or try to deliver. Very unreliable driversI waited all day for this package now I can’t get it on time. Bad service.

Ordered an item on January 1st. Today is the 21st and still nothing. Try their online tracking and the number doesn’t even exist. Call the place I ordered from and they tell me DHL is the hold up. What the heck.

Rude employees, they open the package without permission.

Package pickup was fast and smooth. No issues. Parking could be improved as not many spaces.

DHL delivered my package on the wrong address and after one week I havent got any answer, by phone they have the worst service ever

Update: One month later, i received a DHL text message that the package is still in HK and would deliver to me in 3 days, i received the package finally, so here is question, DHL was lying about the GPS thing, they said the courier was there when delivered this package, but that package was actually in HK, DHL is trying to fake those thing to avoid compensation for lost package, never trust them.I have an international package, the tracking shows that the package was delivered on Mar 11, but I did not receive it. Call DHL, the first agent told me that the package may deliver to my neighbors, so I checked with my neighbors, they did not receive it neither. I called DHL again, the second agent told me that the GPS showed the delivery guy was at my location when delivered, then told me they would close the case and advised me to get refund from the international seller. I said this is not about money, I need my package back, I need proof of delivery, who signed for the package, where did you drop it, they can not even provide this information, the agent said they will continue the investigation, I still not hear back from them. My customers are pushing me for these orders and I need to refund all these back orders.

This is the absolute worst delivery company there has to be. Thank goodness most of the companies I order from use FedEx or UPS. I have never received a package from them directly or on time. They always just drop it by USPS and it takes another two days from there. If I order parts for overnight, they will make it to me in 3 to 5 days usually. Sam Hamilton was faster at delivery and he rode horseback. Someone should by the company just to shut it down.

The people were nice but they need Better signage showing where package drop-off is. Also they need to make it clear that they will inspect packages. This is insane no other carrier inspects packages and I have used them all.

I mailed some documents to Europe and they arrived safe and secure. The online tracking was very helpful. One of the counter attendants wasnt so friendly but the other one was very helpful. I would use them again in the future.

Much like what other people are saying they straight up like to you about your belongings, pos people with pos service.

Marco is the best!!! Patient and very helpful

This is a international express shipment package.We suppose to receive package from India to houston,TX on Friday Nov-2-2018.i called multiple time to the customer care and they said you can come and pickup from office if you want.otherwise we will deliver on Monday .i am about to go to collect my package on Friday morning .then I got message that it’s in truck to deliver before end of day.i was at home and eagerly waiting that package.because it’s time sensitive material.at 8pm I got update that attempted deliver no one at home.i watched in my cameras no one came at my home.when I call customer service they are simply saying apologies and we will deliver at Monday.it’s very irresponsible behavior.please don’t choose DHL .worst service .Shame on them to tell all these lies.

I got there 1 min before they opened and once they were opened, the customer service lady try to turn on the computer but it just didnt come on fast. She then took my tracking number and went in the back to find my item.... that was really nice of her

I dont get door tags anymore. Please fix this. The actual cashier was very competent. The building is impossible to find (short, gray, lots of glass, and behind FedEx)

My flat package was delivered to its international destination ahead of the expected estimate. I was given a discount and the service rep was courteous and pleasant.

THIS WAS ONE OF THE BEST PEOPLE I HAVE EVER SPOKEN TO @ DHL VERY PROFESSIONAL THANKS A BUNCH DAWAYN IN CUSTOMER SERVICE MUCH LOVE TO YOU AND WHAT YOU DO YOUR THE BEST

DHL is the most insensitive, wicked n lying courier service, they have the worst customer service, they say they will deliver by end of the day, they never keep to it. Customer service bunch of demons over d phone.

Fantastic helpful people

DHL lost my package spent hours on the phone just to find out my package was not in the state and they have no idea where it is.

DHL. Why do u still exists? Because u r goverment contractor? Each time when I wanna use your service I feel like you doesnt want to work at all.

There was no one in the front desk to attend customers.

Absolutely the most incompetent delivery service I have ever used. It is 2018 and you have access to Google maps. The excuse, I couldnt find your clearly labeled townhouse does not work anymore. The packages were not returned to the building until after closing so I couldnt pick them up either, and of course you are closed on Saturdays.0/10 I wouldnt recommend this service if they were the last on earth.

Fast and secure way to collect your parcel, even if they are in the middle of nowhere.

I NEVER want to deal with DHL EVER AGAIN!!! Delivery drivers are LIARS! Its the holidays EVERYONE IS AT HOME!!! WHERE IS THE STICKY NOTE YOU SHOULD LEAVE?!?! I usually get packages from the more reputable companies and NEVER have an issue. For me, any seller using DHL will not get my business. Now my package has been placed on hold and I have to fight traffic to go get it. Package came safely from Hong Kong, got to Houston now its issue after issue!!

Very professional service, helpful and on point. Highly recommended!

Worst people on earth!! They don’t deserve to be in business. They’re playing with people’s emotions and feelings. Never deliver on time. And they don’t care about anything. I hope they go out of business soon.

Poor service not even attempt delivery..I have to go and pick up from warehouse!

Worst shipping company ever. Paid for next day air and received 3 days later. Every time we use this company, same results.

This is my go to location for my international locations, never had a problem.

I instructed the Corporate I will come personally pick up at this location.Called again for confirmation, Corporate said my package is at this location.I drove 30 minutes to get here, just to know my package “is at home” and now have to drive 60 minutes home.Not even sure my package is home or not!

There is a lady that works here by the name of Carla. She is the nicest, professional, cursus, friendly, will go out of her way to help you. Carla is a 5 star person and does great for DHL!

Small lobby but very fast service

Very good service

Worst. Wont use it ever again. Should have given 0 or -5 stars. They wont deliver the package, you have to go at the location after getting frustrated day after day. The representatives are confused, they provide conflicting information all the time.

Polite, punctual, and of course professional facility. I’m very grateful for their good service.

Its ok i work for them

Waiting eagerly for my package, but never arrived. Delivery man is hopeless, doesnt know how to deliver package to apartment complex. Even though I demand that my package to be dropped at the leasing office, he keep calling me at home, and every time he calls I am not home. Due to safety reason no delivery personals is allowed to deliver packages directly to the residents. That’s my apartments policy. I have received packages from FedEx and UPS without any problems. Now I have to drive all way to their office to pick up the package. I do not want anymore msg saying Delivery attempted, resident not at home. RIDICULOUS.

Horrible delivery company! I have been waiting for a package that was supposed to be delivered last week. I paid a premium for expedited delivery and jg still has not arrived! What a mess, I will never use DHL for my shipping needs!

Unfortunately i can not give less than 1 star. otherwise i would like to give -5.Package Delivery schedule was on 22nd, but as it required signature, i requested to pickup self from nearby facility and i have been told you can pickup anytime on 23rd. On 23rd before i start driving to DHL pickup location, i call and verify package is ready at pickup location and i have been told it is ready for pickup.i draw 30 min, lady check my tracking number and went inside to bring my package. she came after 20 min and told we dont have received from main facility.Now i need to drive to main facility to get it today(Friday), or they can delivered on Monday to nearby location where i initially requested for pickup.Worst service ever seen.

This place helped me actually save a lot of money . I ended up not using them and heading to the post office.

Disconnected after several attempt to have international package not picked up.

Great customer service,, fast service

Such a bad service, we still trying to get our package and they dont make any efforts to find it and the driver dropped someplace else, please dont use this company, also lack of managment.

Fairly easy to find. Only one person at that desk so waiting to request your package might take a little while. Clean.

I know this supposed to be a dropoff location, but it would be great if they had at least boxes for sale.

Horrible management! They should immediately replace the manager at this location. They seem to running their own ship and totally over look dhls protocol. They shut the doors to this business before 7pm. The are non helpful. Its as if the dont care about the bottom line of Dhl nor the business customers. Its just ran like a mom and pop shop. Sick to my stomach with this location. Go somewhere else is if you can.

HAVE NOT RECEIVED MY PACKAGE. I have been waiting for too long, I need my package ASAP . Please and thanks.

Ive waited over 3 weeks for a packet to be delivered. Now theyre making me pick up and hour from my house. Ridiculous. Worst mail service ever...I called 5 days in a row, to correct their mistakes. They got my adress wrong 3 times....

Delivery was scheduled for end of day, took off work and stayed home all day waiting, only to get a msg, DELIVERY ATTEMPTED, PLS ARRANGE A REDELIVERY. Driver didnt show up but i still receive the above message. This happened for two days straight. The annoying part was that on the second day, i actually just got off the phone with customer service notifying them that am home, and that i have not seen the driver even though it was almost 7pm. Moment i got off that phone, i received the attempted delivery msg. this clearly shows that the drivers NEVER showed up. PATHETIC SERVICE

Waited all day for my package. 22 hrs later and I still dont have my package. Was told by end of the day. Called the next morning and was told that the driver was in my area between 12 & 2:15pm the day before to deliver my package.

Service was quick but no publicly available phone number to call and no publicly posted business hours make it hard to figure out when they are available

I have been waiting for a delivery for two weeks. This company sent a few messages in diferent times telling me that they will be delivering to me and nobody came to my house. I could not go to work two consecutives days waiting for the package and they never arrived. I must to say this is not the first time I have had this experience with them. Inefficient DHL company

Super expensive hope they deliver the package its cost $60 to ship two papers overseas please follow me in instagram @peshmo update the package is been held at the us costumes!!

Helpful people. They got my emergency resolved

Staff is fair, location is okay, but DHL is a truly terrible shipping company in houston. just flat out did not deliver package--i had to track it down. no notification or reason given. also left on hold 30+ minutes when called national number. avoid.

I was supposed to pick up a shipment at this location after they didn’t deliver my package to my house although i was at home, i went there and after 45 minutes waiting for lady that told me my package is there somewhere she told me the driver didn’t follow schedule and its not there for me to pick up, i had to meet the driver in nowhere to get it, they waste 4 hours of my time for a little package.

Losers. Bunch of lunatics trying to compete with real shipping companies. They didnt deliver my package when it was supposed to be. Asked me to come pick it up from their location and now here i am waiting for 4 hours for them to find my package. Go with someone else not these losers.

Easy location to send packages internationally from. They do not accept cash, just keep that in mind when you go.

The manager is worst and do not care about customers avoid this location.

Was supposed to receive a package last week...have called three times now to speak to a representative, yet have not received a call back nor can I get someone on the phone.Update: finally get them on the phone and DHL says they delivered my package to USPS but USPS says they never received it. DHL is a bunch of liars and thieves, do not use this company!!!!!

This Is Where All Magic Takes Place

Fantastic in every way

Went here and no one had any good customer service. Rude and unprofessional is what I received. Took 25min for anyone to ever assist me! Just stood in noisy lobby ringing a bell.

Incompetent and vindictive employees/drivers.

Incompetent

I hope the package gets delivered and one never get to go here. What a place for one NOT TO BE!!!

Arrive at 930 am. Ring the door bell for assistance and still no one here to assist. It is 10:15 am

They do not deliver on time

I dont know why these people are still in business, very very terrible people. Stay clear of them if possible.

Good customer service.

I never receive my package and they don’t care when you called them they were so rude and unhelpful

Good service and friendly staff but the prices are ridiculous. But if you can afford it thats the place to go.

Service wasnt the quickest and struggled to find parking despite there being no customers inside

Customer service make you wait on the phone after 5 min of commercials listening on hold they will tell you GOOD BUY. Received text message on cell delivery attempt, nobody ring on the door nobody call me on cell but they blame they attempted to deliver...what a bad service from one big company, big shame!!!

Fast, friendly service!

Wonderful service!

Very cooperative staff

Just ok

Great customer Service

Very good services

Exelent is fast

Phone needed

Very friendly staff.

Horrible service