I usually have a great experience shopping at Apple store but this location at Memorial City Mall was horrible and very unprofessional due to the lack of customer service and maturity. Upon entrance of the store no one came up to me and I waited over 45 minutes instead I had to reach out to them to get some service. The apple associates seems as if they did not want to attend to me or ask what I was looking for at all. I recommend going to the Apple store in the Houston Galleria Mall. I do not recommend this location to anyone and do not waste your time or money here.

I Had a great experience with Crystal today! The security guard at the front greeted me with a smile. I came in here knowing exactly what I wanted. The store was not as busy as I thought it would be for a Tuesday afternoon, and I was able to be helped with in less than one minute. The customer representative (Crystal) was useful in finding the right Apple Watch for me. I will say this was probably one of the most pleasant Apple store experiences I have had. She was helpful, knowledgable and patient when explaining differences! This is my favorite Apple location and will definitely go back here for any more business!

This location is the WORST. The customer service and staff are rude and careless. They just see you walk in and make an excuse not to attend anyone coming for anything. If you make an appointment is even worst, they cancel your appointment without letting you know. NEVER WASTE YOUR TIME COMING TO THIS STORE if you don’t want to leave mad and angry. They just don’t care about your time and the customers which btw give them work.

Super helpful and very nice! It was my first time having issues with my phone and the entire team was super nice and attentive to my issues. Got there are 10am, reserved my time at 11am. I drank my coffee and before I know it, it was time to go into my appointment. Was in there for 40 minutes max and all my problems were solved. Thank you!

I just had the worst experience at this location I used the self check out option and the whole time the employees hovered over me and never asked if o needed to checkout. Then as I was leaving I showed them my receipt because I would of hated if they asked me if I needed to pay. Then as we were walking away one of the emotes made a comment about us checking out. We address this comment with the employee and as we were walking out another comment was made that we were attempting to terminate someone from employment. We then asked to speak to manager and that person did not introduced himself nor deescalated the situation. He only gave us his managers name “Nicole”. This was such an embarrassing experience will not come here again. I also have to point out the whole store was busy and there was three clusters of four or more employees just going on about personal matters not a good look Apple at all.

Memorial Mall is great to come and shop. Even to come and hang out for a while. Right now that everyones been home for the Coronavirus. You just have to wear your mask while you here.

Apple products speak for themselves but I also noticed that their staff are hand picked. I dealt with Alex at the memorial branch, the guy is outstanding, he’s a natural in dealing with customers and he’s very efficient and fast. Highly recommend apple products and I highly recommend this branch specifically.

Clean store. Big menu with creative dishes. Will respond to ingredients that you prefer. Quickly prepared order. Take out is great, too! Affordable prices. Fabulous vermicelli bowls, great spring rolls and lettuce wraps. Totally recommend.

If u want to be told as u were In California and force you to have a mask for service .. then be my guess .. most inappropriate customer service and management.Even though n their own website say other wise .. but according to this “Mgr” the apparently he didn’t even read the Apple handbook I was wrong and refuse me service

Friendly staff. Good Customer service..

Beautiful mall and the store has all updated gadgets, mobiles phone and electronic devices. Employees are so knowledgeable and soft spoken.

Great mall!

My laptop screen stopped working on a Friday, I made an appointment and dropped my computer off Friday afternoon. Vanessa helped me and was outstanding. She listened to me, explained what I didn’t know, and knew exactly what to do. She really knows what she’s talking about! She sent my computer off on Friday afternoon and it was fixed for free, I didn’t feel like they were trying to rip me off like I have before. It’s currently Monday before 10 am and my computer was just delivered back to me, so fast!

ALWAYS A FANTASTIC AND ENJOYABLE EXPERIENCE! Absolutely loooooove it here! Unfortunately out of my desired product, but they made sure to find me something equally pleasing!

I came to the Apple store today because my screen broke on my iPhone. The reason it broke is because the apple case it was in had an exposed corner because the case wasn’t durable after a drop. When I talked to the team lead Carlos about it, he was extremely dismissive and lied and said nowhere do we advertise that the case protects the phone from breaking otherwise we would replace it. I went and looked up the description of the case and it said that that Apple spends thousands of hours on testing on their cases to protect the phone and prevent scratches. Carlos was rude and dismissive. The reason I spent more money on the apple case is because I believed apple would have the more reliable product. It’s disappointing to have this experience after being an apple customer since the iPhone 4. I’ll be switching to Samsung for my next phone. Carlos refused to hear my concerns, give me his employee number or put me in touch with a manager and dared me to report him. This was atrocious and hostile customer service.

Im not a fan of apple, but my daughter likes it. I recently got her an iPhone, had to go to the store to buy a wall adapter. Everyone seemed nice

Best customer support 💯. No one compares In person, on the phone or chatting online 👌

Great and Friendly employees. Best place to go to for everything Apple!

My MacBook Pro needed a keyboard. This Apple store was easy to schedule. They took me early the work was done quickly. The tech, Richard was helpful and friendly. This location is in Memorial City Mall so there is parking. A starbucks and a huge crowd.I was impressed by this store I . The techs despite a chuffed store were interacting moving quickly, and doing it with a smile. A quick tip scheduling late afternoon availability same day

Manager was rude and showed no understanding. I live one hour away and got stuck in a huge storm going to my appointment. Instead of turning and going back home, I made it to the store 15 min late because of slow traffic due to the storm. The lady manager refused to see me because i was late. Please dont waste your time going to that store, she showed no emotion, no understanding, it was like dealing with a robot.. i will never put my foot there because she didn t pur herself in my position..why deal with cruel and heartless people?

The store leader Josh was incredibly unhelpful and rude. We arrived at 11:30 AM this morning on March 25th, 2021 for an iPhone repair appointment. Unfortunately, the appointment did not register in their system. The store had very few customers this morning, but there were many Apple employees. The representative we spoke with refused to service us since we did not have an appointment even though we made one earlier that day. We requested the manager and the store leader Josh approached us. Josh refused to hear us out and denied service since we did not have an appointment even though he had at least 10 employees sitting idle and able to assist. Josh spoke in a rude tone of voice and had very poor customer service skills. This store and Apple should properly train their employees and especially store leaders that the customer is right and always comes first. We were treated very poorly by Josh and he should be trained how to speak to customers properly and assist in the situation at hand, not be rude and condescending. We will be sure to report Josh to Apple and file a formal complaint. We are simply warning any future customers that you should not expect a pleasant experience at this store, especially when a poor customer service representative like Josh is at helm during business hours.

There was a very nice girl who helped me unlock my i pad i give a 5 star review

I have an iPhone XS and got cracked on screen and chipped at the bottom of the phone. Due to the damage, I wouldn’t be able to unlock the phone nor store memories in iCloud as it won’t let me type... so hoping they can just repair the screen but they refused to do so. I had to get the third party store to fix my phone and now it’s working great. Wish they are more reliable and trustworthy... Hope other customers have a pleasant experience here but my experience was a bit disappointing.

Lines at prime time go early, best

It was busy but the Wait wasnt long and they was able to fix my 13yr old ipad the young lady who helped me was so friendly and answered all my questions very helpful

They didn’t come up to me I look for a worker to get my online order, the girl that scans pick up orders was so rude. And forcing me to get apple care when I clearly said NO. She wasn’t friendly and look was just rude.

I called to schedule an appointment and when scheduling I mentioned that I had 3 devices that I was taking in. Everything was all good till I arrived at my appointment and was told I needed to make 3 different appointments for each device.🤔.

Crowded and messy. Products strewn on counter tops with no way to tell prices

The manger, Josh is outstanding. Helped with all my needs. All staff was professional. Store requires an appointment. Go to Apple and make one. No walk in allowed.

Appt was fast and good service.

Just updated IPhone and had a great service. Special thanks for Hugo!06/27/20121

Awesome, mesmerizing ambiance and new location, talented staff with great hospitality, always a plus coordination, new products to chose from, very impressed.

Tried to go in to see the new iPads and was asked if I had a mask, when I said no she said let me get you one. I said no thanks, if I need a mask to come in then I’ll take my business elsewhere! This is illegal! Mask are not enforced any longer and Apple and Visible Changes don’t care and are enforcing it. They even had a police officer there...

I always come to this store for many years, the people in the front are so rude, they told me to get my AirPod online even know, I need it for today as a present! I left the store .You need to hired more stuff to work on the front !! It’s sad that we pay so much for your product!But the company can hired more stuff for a better experience for you costumers, I will never come back again to this store ! Sadly only one person was working while the others person was talking to a Houston police officer for a long time !!

My experience was good there. I brough a Macbook to repair. Austin was extremely helpful/friendly/simlpy a great advisor. Everything was quick and understandible. I give 4 stars only for quite a long waiting time, there are usually many people waiting at this location.

Very good customer experience.. in and out quickly and the support provided was not only accurate, but delivered with courtesy and enthusiasm.

The store was great and the trade in for my new iPad was very quick and easy! 5/5

I am surprised that Apple has such bad customer service, especially this specific location. I purchased a phone. They canceled it to change the color i wanted and were not able to place another order and said oh well. 3 weeks later and talking to customer service and nothing has been resolved. The manager said he cant to nothing. Do not go to the location.

Terrible Experience. Kirbi is by far the worst Genus Bar tech I have ever worked with at Apple.

Customer service was awesome and they had everything in stock that I was looking for and explained the features as well awesome 👌

Awesome customer service here. I went in to fix a broken screen. It took less than I expect to get my phone fix. Over all I’m pleased with this location. The huge doors at the entrance gives it a museum vibe

Costumer service is amazing friendly employees amazing visit they pay attention every time I just wish I can have enough money to buy there products I cant afford any thing on this store but one day I will I got fate

Very friendly and helped me in a timely manner.

Worst service ever for a world class company costumer service is careless of whatever your products current warranty is first i called and they put me on hold then another Employee answer passing the calls in between I decided to hang on them for the lack of costumer service . Then I went personally to diss use my issue same thing they careless about costumer service they ignore you and make you wait .

Wow, still floors me how this company gets my business. Rude is a norm and it must start with hiring. From you are not welcome without an invite and do NOT show up early as it’s denial from the front and a shunning to ensue.Once in it seems nice but it’s not that great. To develop you have to R&D and pay big executives big dollars to watch over every aspect of profit they can squeeze out of us. Unfortunately or fortunately technology and it’s luxury and flare seems to costs more than any real life experience.Wait and wait and with only 8 Windows do not expect to get through here in any suggested reasonable time.

This store is fabulous.

Always packed but service is awesome

I came to fix my flooded phone that was in water for less than a minute. The Iphone 11 is advertised as water resistant for thirty minutes but mine broke in less then one minute. Anyways, they did not do anything to fix it but they did try to sell me a new phone. Instead, I went to Houston IPhone repair on Kirkwood and I-10 and they fixed it in thirty minutes for less than half the cost of a replacement phone ($150 vs $399). Although they were sweet, they did nothing to really help. Go to a phone repair shop if they do not help you.

Good location little bit of wait on weekends

Beautiful mall. Great stores.

Great service great customer service 💯

Great Apple store, the employees took somewhat of a long time to come back to us after we had asked them to get us a product but this is understandable because of the sheer amount of people in the store.

Horrible customer service, rude employee when asked for assistance. Knew what phone we wanted, didnt need a monthly plan, just wanted to purchase a phone.

Team members are very helpful, and my visit was pleasant with the genius team member. Phone repaired in less than 2 hours!

Its fine for gadgets

I really appreciated the fact that they were social distancing. A little confused about why the Officer was doing there but OK

My computer will not turn on. The machine is still under warranty, Tried everything on the apple forums, no avail. Tried to schedule to drop off online, no appointments. Went to store, they were not interested without an appointment. I recommend buying another brand than apple, cannot even RMA unit for repair. 1000$ wasted.

Upon entering the Apple Store you soon realize it is unlike any other store inside Memorial City Mall. Stores ultra-modern and clean looks offer a museum-like ambiance to their high-end products. I have only visited this location a few times but found myself waiting longer than usual on my last visit. I realized the young rookie who was helping me was still learning the ropes and things didn’t run as smooth and as they should have. He was still very polite and had a genuine interest in helping me. It is important that you setup an appointment online before visiting the store for any service on your phone/pad/laptop. Upon setting your appointment make sure you list and describe all the problems and possible repairs needed on your device.

Victor assisted today with my new iphone purchased. He was very friendly and knowledgeable.

Interesting and strong design

Good service and nice staff . Return and exchange policy is confusing.

This store customer service sucks!! I literally drove a whole hour just to be turned away, I showed the guy I had an appointment and my confirmation and he turned me away saying he didn’t have me down for what I was coming, I explained to him I drove an hour for nothing. He said I’m sorry and walked away. So disrespectful and rude

Staff did an amazing job updating the OS of my old MacBook and they didn’t even charge me. I was expecting to pay since it’s out of warranty but it’s so old they had mercy on me an my antique laptop. Done in an hour, I just roamed around the mall while it happened. Love this place.

Got my laptop back and now my keyboard isn’t working. Never have I had this issue prior to dropping it off at Apple.I’ve had this MacBook for a year and already giving me issues.

Good comfort and the dependents very attentive

What an Apple store. Came to get a battery replacement for my iphone and everything went great. Awesome work, Apple!!!

Waiting for very long time to pick up my repair phone. Nobody ask or smile or say any word about how long I should wait

The worst apple store rude staff.The people who check you in at the door at take temperature are on power trip and rudeReps are also rude don’t go there

Very Organized, Neat and Efficient. Took me minutes to complete the pick up. The attendant was very cordial.

It was crowded they were pretty quick

A complete pain to get anything done. Make an appointment to get in and they wont let you in until 5 minutes prior to appointment. We showed up literally 8 minutes before the appointment and were made to wait outside.

Awesome!! Value for money and time. I bought two 5 series watch here. Will come again for aniy apple.

Excellent products Excellent staff

Worst service experience ever. I saw lots of employee doin nothing yet no one come to help yet to greet us.They r to busy with their phone and talking to each other.Bunch of them saw us yet do nothing like we don’t even exist, amazing...!!!Will never come to this store anymore that’s for sure.

Great service at this location. Normally only shop here. Picked up an iPhone during COVID when they reopened and they were very cautious. I felt comfortable. Great job Apple😘

Very busy store, but they got me in promptly and on-time. They were able to check me in and get me service quickly. At least 3 or 4 techs asked me if I needed help while I was waiting. Decent selection and classes for how to use the iPhone. Great location and staff. 5 stars.

The apple store is one of the most amazing store in the world because kids can have so much fun in the apple camps and they also have some fun field trips. Yeah They Have FeldTrips!🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯😃😃😃😃. And it’s all free 🤑🤑🤑🤑🤑🤑🤑🤑🤑

Unique looking store.

Allways good👍

They are currently taking all the safety precautions implemented during covid-19 times. Very well done to keep the customers and employees safe. The line to enter the store does get pretty long so plan ahead to spend some time standing around waiting for your turn.

The HPD and the ladies at the gate are rude they act weird. They dont even know how to talk to the customers. Kindly requesting to change them for better service

Respect their customers time

I hate Apple. Lines are too long and service is too slow. Usually going for someone else since I dont have an apple. And never will.

Great attention

You need an appointment for everything, even to go and purchase something that’s on their shelves.

I move to Samsung because this bad customer service now more happy with Samsung better customer service

My 90-year-old mom had just bought a new iPhone, and we needed help setting it up. They wouldnt even let us in the place, or talk, told us if we wanted help we would have to buy one from them. Useless. Mean.👎

Looks like a neat store with 0 foot traffic. It is closed until further notice.

Great place to buy an Apple device. Most of the latest devices are on display and the customer service is also great.The store is clean and well-maintained. And the arrangement and stock availability are also good. There are 12-15 display tables with all the latest devices. The store is crowded on weekends.Parking wont be an issue because there is a big parking lot.

Smooth experience getting a genius bar appointment and getting a repair done. Most importantly this store was taking good precautions for COVID in terms of keeping their employees and customers safe.

Nice stuff with sale

The overall service that Apple is providing during covid is unacceptable. I work a few stores down from this location. Granted we are in unprecedented times with that said an elderly man came into my asking for help due to him being 85 years old he clearly wasn’t sure however thing worked with the new appointment system. Since he was turned away bc he can’t access his computer, iPad, or phone all he needed was someone to help him get into his stuff. The man can’t remember his password to his phone or Apple ID. I went through multiple departments to get this man an appointment was told that I could put it under my Apple ID information and the situation was explained several times. Finally was able to make an appointment only for him to be turned away once again. The quality of service that has been provided at both memorial city mall and the Houston galleria is a joke.

The store experience is just like any other apple store. It is a busy store but well-maintained and all the employees are helpful and friendly. My review mostly is about my experience with a “Genius” at the Genius Bar, Rob. He was extremely helpful, clear, and fast in dealing with some issues I was having with my macbook. He has helped three times with repairs (every time I go in, he is the Genius assigned to me). After continued issues, he worked to help me get my computer replaced. I am in graduate school and cannot go without a computer for long. Thank you Rob!

Great, I drew on most of the IPads, this is a drawing i made there

Really rude employees when I first came in. I think one of them was a manager (ponytail/braces). It costs $0 to talk to people with respect and kindness. At least I got my phone fixed.

Staff is super nice. The securities are not that much..

Só me and my my mom came here because she needed help with her phone the ppl who helped were very kind but the people who ask what’s your appointment and everything were very rude I wanted to help my mom with translation but they didn’t let me in but they allowed other people to go in which I find very strange and some people didn’t know how to make a Genius Bar reservation and they were very rude to the people asking

First time been here

I have been a loyal apple customer since 2007, after the death of its founder Steve. I saw how this company has gone from being an eminence to only worrying about money, they forgot that for Steve one of the most important things was the outrage of a customer with respect to their products, today I write this because I really feel not only outraged I feel helpless to not be able to do something about it, since after spending almost 1400 dollars on a phone, it is the third time I have to go to the store to solve a factory problem, despite that, the last year, the same happened with the previous model and this year added to all these inconveniences also happened with the supposed airpods pro, so I ask myself a question here in this post, with whom I have to talk to be heard so that get me out of this problem once and for all, I have to start publishing everywhere and start making propaganda that apple every year is getting worse and that nowadays its policies are not what they really are and how we get used to a s huge that regretting it is no longer there, I can perfectly express here each of the inconveniences that I have with the new apple products and that very informally and as if nothing was normal for me, months have not passed and my products are intact in the In the case of the 11 pro max I spend almost 1400 dollars they come and tell me that they are going to repair the phone, you think it is just after I spend time, money and trips to the store to solve me tell me that they are going to repair a phone that should have the best quality control in the world, since it is your phone with the highest cost in the market, now I tell you after I changed my second phone, because I had to bother and fight because I simply did not It seems that after days of buying my phone I had to receive a repaired phone, thanks to the fact that it bothers me they send me to another store where I have to go personally, for another phone because in the store that they quoted me they had not available, two days ago they give me another supposedly new phone, which I only have one day using and immediately I realize that the device has audio problems, so where is Apples quality control ..? they gave me a rebuilt phone ..? I have to change my company after spending years recommending it and worshiping it because simply nowadays a client means nothing because they only think about money and marketing ...

Apple’s customer service is horrible. Bought an iPad back in June in the middle of the pandemic and was told free AirPods would be given and didn’t receive them and now they won’t honor it even though the reason was their fault.