Let me start by saying, two weeks ago we brought our truck in for repairs to be done. Repairs that cost less than anticipated. Yesterday, we started having a problem with the power steering. Knowing that during the initial repair of the truck the steering column had to be taken out to complete the job. That being said, the timing of the new issue with the power steering, we figured it was because of the job that was done previously. I went in to speak with the service department manager, Trevor, and he was extremely helpful and very much willing to listen to what I had to say. He immediately suggested that I bring the truck in and I agreed. When I got home to get the truck I could not drive it because the steering had locked up due to the power steering problem. I contacted Trevor to let him know and he immediately was on it and got his tow truck out there to pick up the vehicle and bring it back to the dealership. Trevor had his mechanics look the vehicle over and they discovered that the issue was not from previous work that had been done but lo and behold it was the battery. This sounds very odd being that it was the power steering that was having an issue. However, come to find out in these newer vehicles the power steering does not have a power steering pump nor does it have power steering fluid, it works electronically. Therefore, the battery was no longer any good causing the power steering to not work. Thankful that it was not an issue that was caused by the mechanics working on the truck previously, which would have been OK due to natural human error, but it was in fact a new issue. An issue that Trevor helped us resolve right away and we got the truck back the same day. Thank you very much Trevor for all of your help and for you to be willing to listen to me as I came in in the morning with my concerns.

Been buying from Norman Frede Chevrolet for years now and I can truly say that the help Nathan Cook provides is outstanding. He will not just answer your questions but will make sure you leave satisfied and happy with your purchase. Highly recommended and I’m not an easy customer to deal with 😅

My sales person was great but not even a month later and I’m having water come into my brand new 2021 Chevy Colorado truck . After dropping it off for repair the service woman that was helping me didn’t communicate. Finally picked up my truck and they didn’t clean or fix the problem so now I have water coming into the truck and fresh stains.. This is taking away from the whole buying experience. I don’t know if I would purchase another vehicle here.

Great customer service, and excellent automotive service, as always. Amazing communication, and willingness to work around my schedule to get my truck serviced. The third vehicle I purchased there, and everything has been perfect every time. I wish you sold other brands of new vehicles. Thank you.

Such a positive experience. The staff were so kind and helpful to me as a senior citizen. I have been telling friends and family about this dealership and would trust them to maintain my car in the future.

I had to get a new FOB programmed and it was done quickly. My Service Contact Trevor was courteous and responsive. Everyone was friendly and courteous. It was a pleasant experience.

Oil change was quick. Upon departing the oil life computer was reset. Oil filter / Air filter wasnt replaced. DEF was where I left it. Upon reviewing the details of the first complimentary service the Oil filter should have been replaced and the DEF should have been topped off.

Not only were my repairs done extremely quick, the communication was beyond exceptional. My car came back looking brand spanking new! My exterior damages were perfected and as a wonderful surprise they detailed my interior. I truly felt like I was getting into a brand new car! Thank you SO much!

Our experience at Norman Frede was great. My wife and I where talking after and we both agreed that it was easy. No hassle no pressure, Mr Kyle Scheck respected our space when we needed to conversate. Over all I will recommend Norman Frede.

I recently had to purchase a vehicle after having to declare my previous one a total loss. My salesman Kevin Martinez, was extremely helpful. I bought my last car from the same dealership. He went out of his was to help me with getting me my necessary paperwork for my gap insurance as well as helping me with my new purchase. He was attentive, great customer service, and efficient.

Mr. Cox and your service department zeroed right in on the issue with my truck and had it repaired and ready for me in just a few days. He also suggested some other things that I might keep an eye on that arent urgent, but he will be ready to repair them for me if they present issues.

Brett, BJ, and The team were wonderful and honest. I referred Mr. Best, Dave walker to Brett for the new Corvette Purchase.

I spent $64 for an oil change and like a number of times before, they run out of labels. They manually hand-scribbled an illegible number on the new tag with a magic marker for my next oil change. When I called this to the attention of the service person, Isaac, he said just add 5000 from my odometer to figure out when my next oil change is due. How will that help me in a few months from now when Im planning a long trip and need to determine if I should first get my oil changed? Isaac should be reminded that odometers change with each new mile driven. I called to complain and was transferred to someone named Trevor. To his credit, he said he could call me when they get the correct labels in. Which means I would need to take off from work early again to make an unnecessary trip. Isaac should have offered to correct this by providing a legible tag while I was still there. What ever happened to putting some pride in ones work? When I bought my car at Norman Frede, I was assured of quality service. I will be taking my $40K somewhere else next year my when I purchase a new car.

Chris Sudduth was a WONDERFUL salesman! I was looking for a vehicle and by chance went to Norman Frede. Chris came out, introduced himself, told me to text him later that night and he will show me what cars he has in stock. He kept in contact and sold me a BEAUTIFUL car at a deal!!! Yall want a great experience? Go talk to Chris!!!

Wow, what an incredible service! From Isaac at service, to Jeff at Parts all the way to Angel at Collision, my experience was beyond five stars. I want to give all three of them praise for the incredible experience at my last visit. This is my second time at this location for service to my Chevy and my only regret is that I didnt purchase at this location. I will continue to return for all of my service needs and definitely for my next vehicle!

Place is good! The service team is awesome and makes you feel important. I wish GM the main company made better quality cars though. Thank you team for your continuous help!

I used to go to Bayway Chevrolet for servicing since it is where I purchased my Chevy Sonic, but since moving to Clear Lake, Ive had to find a closer shop. I went in February to Norman Frede as a first time customer for a basic wiper replacement and oil change with a tire rotation, and paid a fairly reasonable price. The time of repair was nothing out of the ordinary. But the frustration came from the circumstances following my visit. My check engine light came on recently (3 months later) and I was curious as to why; I popped my hood open to see a tool wedged inbetween some wires and tubing this week, as well as what looked like something leaking. I removed the tool (which I was glad to have found, honestly scary to think what could have happened if it was lodged into a fan or belt). Ive only ever been to four shops, only one of which Ive been to recently; all the others have been from prior years. Norman was the last one Ive been to, and logically the only place where this tool would have possibly been left, unless someone random on the street decided to toss a very specific tool into my hood. And to clarify, I dont do my own maintenance, so theres no way this was me as I dont even own this tool. Just from process of elimination alone, theres only one place this tool could have come from, as I dont let anyone other than a dealership or Jiffy do routine maintenance on my car, and Norman Frede would have likely spotted this tool had they seen it once they started the oil change. I trust your staff would have found it, as it really wasnt hiding - which leads me to believe it was forgotten shortly before service was complete on my car. Im giving Norman Frede three stars on the basis of getting the job done, but the tool being left under the hood was reckless and dangerous. I really fought with myself internally on this one on whether or not to leave 2 or three stars, but I cant in good conscience not bring it up in a review. I have no desire to get anyone fired or yelled at, but I really hope someone reads this and takes pause to tell the staff to do a double take before shutting the hood; Im not trying to be difficult with this review and want nothing out of it other than for staff to work on ensuring this doesnt happen to other cars. This tool (picture attached) must have been bobbing around in my car for weeks, and having taken my car to a different dealer this week to work on it for the leak (sorry, I just dont trust it at Norman at this point), its frustrating that Im up a creek $700 in repair fees for a thermostat replacement and a repair on the leak. Do I know if this tool bumping around caused it? No. Do I know without a shadow of a doubt that this was caused at Norman? No. But I dont find it to be coincidental that the problem I encountered was associated with parts near where this tool was found inside my car, and I know only a technician would have had tools in there (as I said, I dont allow anyone else - myself included - to do service on my car). Im grateful for my check engine light for telling me something was off, but this really could have been avoided. Please dont leave tools in cars. Friendly staff, quick timing and fair prices - but keep safety front and center. Ill wait an additional hour or more if it means not running into this type of situation again. Also, if it is your tool, let me know if you want it back. I can drop if off if needed; its a short little thing (about 5 inches in length).

Kyle was the best experience that’s why I went back to buy another vehicle from him.

Best car dealer Ive ever worked with. They found the perfect car for us, sent photos and videos, and made the process perfectly easy. Will never buy a Chevrolet anywhere else. Outstanding.

I was there for an oil change and an inspection. I was in and out in less than an hour. Amazing service as always.

Everyone was very nice and professional, I had a check over of a truck I just inherited from my father Before driving it back to California. Even learned the truck actually did have a neutral which I didn’t think it did, long story about my father having it set up to be towed by his RV. It was also really wonderful that the check was done for free, which I did not expect.The only thing I would suggest is trying to encourage your staff to wear masks, because the pandemic is getting so bad again. I was there to take care of my mother in a nursing facility, and it certainly is frightening to think I could bring something into a place like that, potentially harming old people. I hope everyone stays safe, and thank you so much. It was great to go to a business I knew from my childhood there, a rare familiar place in a town that has completely changed since I was a kid.

Kyle was my sales associate and he was very informative and professional . The truck was exactly as he represented and was ready for me to drive when i arrived and the dealership. The finance department had all required documents ready for review and explained each document clearly . Everyone from sales to finance was friendly and the environment was welcoming. I will be recommending Norman Frede Chevrolet to all my friends and associates.

When I described the problem with my 2016 Malibu to service rep Waylon, he quickly figured what was likely causing it. He was spot on as the service recommended solved the problem and the car is now good as new. Thanks for the excellent service!

I have taken my car in for service twice in the last 2 months The first time service was great very quick and staff very friendly The last time was the direct opposite I had a 10 oclock appointment heard nothing by 3 that afternoon called was told they were behind and not sure when they would be able to look at my car. Actually what back to dealership was told by Anna sorry cant remember what she said but I had to correct her Yes Anna told me they where running behind but she really should be more clear when she said they are running behind hours days what. Anyway waited about 15 at the dealership and got the answer about my car So if I had not gone back over who knows how long I would have to wait to find out about my car

Anna K. Showed exceptional dedication to customer service. She provided one the simplest, most organized and stress free experiences that Ive had here in Texas. I will definitely be using Norman Frede in the future instead of the others because of my experience here. Thank you Anna K. and Norman Frede!

My experience at Norman Frede could not have been better. Ana Villa’s whole approach to the sale was refreshing. She was honest, attentive, and friendly throughout. A lot of dealerships’ business model is predicated on relentless and/or dishonest upselling, but In this case, the absence of that that earned my business and made a round trip from Austin well worth it.Great experience, highly recommended

The service was impeccable. Great attitudes from the team in the service booth and the UBER service is over the top....definitely service above and beyond. A great big shout out to my representative, Lenny Gordon for taking great care of me.

Ana made our car buying experience so smooth and quick. She is fantastic! I would love to use her again in the near future.

I went in to get a car and told the lady I had $1000 to put down and the car I wanted. She said that was no problem. We get through the test drive and she goes to run my credit which she comes back saying it was 0, a lie, because we didn’t have an active credit cards. Then when I clearly started getting agitated because she was lying to me she started berating me like a child and said she’s been working there since she was 19, she looks at oldest 20. I told someone I knew who worked there but in the mechanics department and he said next time I come in to have him there so that all the sales reps would behave. I’m sorry but if someone from another department needs to supervise a transaction with any sales representative then the sales rep needs to be fired and replaced with someone who has better customer service skills.

Brett was more than helpful! He stayed on top of finding the perfect Blazer for me! He was very good about answering any questions I had as well! I would recommend him to anyone looking to buy a vehicle!

Jonathan went above and beyond to help us with our purchase!! I am beyond happy with our new vehicle! He made the experience be so easy. We visited about 5/6 dealership and Norman Frede had the best deals the response back after inquiring was within minutes. Thank you, Jonathan!!

Milly was the excellent salesperson who assisted me in my purchase. I appreciate Norman Frede Chevrolet for not only working diligently to help me get approve for a vehicle but when there was a minor issue with the used vehicle I purchased “as is” they went above and beyond by putting me in a rental for a few days and resolving the issue when they weren’t even obligated to do so. I really appreciate the way they do business and I hope to purchase from them again! I would highly recommend this place to anyone seeking a vehicle new or used!

Purchased a brand new Chevy Tahoe from this dealership and my sales guy Kevin was absolutely amazing! He went above and beyond from the first contact and throughout my entire interaction with him. He was knowledgeable and I couldn’t be happier with my purchase and his service.

Steve an the team were absolutely great, not over bearing or hovering. Love the way they treated us and answering every crazy question we had. Looking forward when the time comes to go and drive off in another great vehicle from them

We were down here from northern Indiana to visit family and needed to get our vehicle serviced. I googled Chevy dealers and come across Frede Chevrolet. When we arrived Isaac represented the dealership very professionally as well as personally. I thought the service and tire rotation were priced fairly. I will use them again if we are down here visiting and need service again.

I am very upset and was inconvenienced due to the dealership changing my oil and not securing the dipstick which caused my transmission to mess up and oil leak all over my garage and could have destroyed my new car engine. Dealership could not provide loaner car and had to keep my car overnight.I couldn’t work that day or schedule appointments for next day due to this!

Trever is the best! Only service advisor I’ll see! He’s quick he keeps me Updated within reasonable amount of time!

Kevin took his time explaining and answering any questions we had before completing our purchase. We’re very pleased!

A bit of a problem getting scheduled due to the website not working to allow me to schedule and wait for the car, but had help from your team that called me and helped me get set up. I arrived on time and was in and out very quickly.Thank you for sending me service specials.

Every employee was helpful as soon as I arrived at the service dept. Allen was professional, friendly and efficient. The service department made this a smooth and painless experience.

I had a superb purchasing experience. The advertising was accurate; the pricing was straightforward, transparent and fair; the interaction was sincere; the salesperson was extremely knowledgeable of the product; the Finance Manager was highly competent; the process was quick; and everyone was very personable.

Kevin our salesman made the whole process very easy and went above our expectations. From the initial call we made to your dealership looking for the Chevy blazer, all the way to signing our paperwork, Kevin’s customer service was exceptional! We will recommend your dealership and will buy again.

I am struggling with how to rate this, my car sat in the parking lot at Norman Frede for a month because GM had supply chain issues getting the part for a 3 year old car. I am thoroughly disappointed in GM, especially since I have never even visited a dealership that was not a GM dealership when I go to buy new cars. I will say that the service woman that understood how frustrating this was, never stopped calling and updating me on what she had learned. Breanna Stafford made the difference in why I will likely still look to GM cars the next time I am ready to purchase a new car. But GM should take this as a warning that you have deeply disappointed me in your commitment to providing reliable vehicles that can be maintained effectively.

Ana Villa gave exceptional customer service. Made Zyons 16th birthday special!

The sales person, Kyle, was great. He was knowledgeable, friendly and help me have the best purchase experience. All the staff was welcoming. This is by far the best vehicle purchase experience ever had. Thank you.

I ordered a 2021 Corvette and, to my surprise, Norman Frede had a Corvette specialist (JB) on staff. JB helped me with the ordering process including answering all my questions on option selection. Both JB and my sales representative (Milly) kept me informed during the wait from production to delivery. The management and financing team were also very helpful, friendly and easy to deal with. I had a great experience at Norman Frede!

Professional, friendly, and knowledgeable employees, who go out of their way to make sure that you are taken care of every time, regardless of how minor the issue is.

Very professional and light hearted staff. They know how to make a stressful situation fun. The staff does what they can to make the experience fast and enjoyable.

I had my first oil change. No one wore mask even while in my vehicle. I have grease Marks on my drivers door and fenders. I dont know if they topped off the other engine components. They normally would vacuum out the car. No, they didnt. No covers for the mats from their greasy feet.or dirty clothes in my seat.

They have taken care of my car since I bought it 100%. Never any hassles over warranty work. Theyve always given me a loaner when needed and courtesy calls with updates, no hassles over the extended warranty either. They have kept all the records and its been very convenient. Lenny and Waylan are always a pleasure to deal with.

Ana Villa was our sales person.She did an excellent job and got us the Equinox we wanted.This was our second car purchased through AnaBill Dunlap

Got off to a rocky start with a miscommunication about an open recall where I was referred to GM Recall 800 number to confirm that the part was not replaced. However, it was quickly rectified and I got a call back immediately from the staff person who made the mistake in looking up the data. He was very apologetic and went the extra mile in calling me back. Everyone I have dealt with has been super professional and responsive. My car was assigned to Isaac and he has been the ultimate professional. He has given expert advice regarding my vehicle and taken the extra step to ensure that it is in safe and working condition. Hes a great asset to the company.

I made a service appointment. Came in a few minutes early. Was greeted by a friendly service writer who took the information. I waited for the work to be completed. It was done in the time frame quoted. All is good.

Service advisor Breanna was wonderful. She called at least once a day to advise progress and to ask and answer questions. Good job all around. Only negative was that the final cost exceeded the original estimate significantly though I recognize there were a couple of added costs not anticipated.

I was under the impression this was the second visit for my son since I bought the car. I was told we would be charged $59 for an oil change by the person that called. When my son went in for service he came back with $179 bill. My other 4 vehicles are fairly new and services are covered by dealer for first 30,000 miles

Trever Craigie always gives me excellent service when I bring my Chevrolet Impala in for an oil change or anything. He has Jose take me home nearby and pick me up to get my car. I have nothing but praise for them both and everyone at Norman Frede who I deal with.

Called ahead of time and spoke with Milly Jose. She was very helpful so we made the 2 hour trip to visit. She had the vehicle I was interested in waiting for me to look at. She also showed me another vehicle with great incentives that work better with my budget and I purchased my Trax. Great customer service and everyone was welcoming and friendly.

Simply put, it was a no fuss experience. There was no pressure and no hassling. Mr. Steve Gomez listened to what I wanted and gave me exactly that. He answered all of my questions, was patient with me, and very helpful.

Quickest, easiest car buying experience I’ve ever had, found my truck online and drove it home all with in a few hours.

Milly was really amazing. She answered every question we had. And wasn’t like other people that want to rush you into something just to get their money. I would recommend her ONE THOUSAND PERCENT 👌🏻❤️

I wasnt going to buy from this dealership due to a salesman that was inappropriate with me a few years back. When I called to report his actions I spoke with Pastor. He reassured me that that would not be happening again. So occasionally I would come by and look at a car. I really wanted a truck, blue, and just right. So for two years I held out. Finally as the situation would have it, I needed a car. So I thought let me just see if they have something in my price range and not a truck. Matthew took me out on a few test drives of some nice used SUVs but it wasnt in the price range. I thought it over night came back this past Monday and decided if the price is better with newer why not. Pastor made sure I got a great deal and that I was treated with care. Thank God for him.

Kyle was my salesman and from the beginning he was eager to help me. He wasn’t very pushy (which is great) We texted the whole time which was really convenient for me. I shopped around and no one around Houston could beat the deal I got on my vehicle. The process was easy and quick. I will definitely come back in the future to make business with y’all again.

The service department at Norman Frede Chevrolet perpetuates the unfortunate stereotype that dealership auto repair shops are known for. I made an appointment in the morning(9:30am) to have a 12 volt battery replaced. It was implied that it would be ready same day. By 3pm I had not received a call regarding parts needed to be replaced or an estimate. I called them and was told my service center representative was busy and would call me back. After no return call for over an hour I called again. I was told my car had not been worked on and would not be ready by the end of the day because they had been swamped with repairs. So why do you have an appointment system? In theory, if you have a set number of appointments per day you wont get overwhelmed with the number of repairs. I was also told my battery was on order. I then asked when they began to look at my car to please call me and give me an estimate of parts and labor. This never happened. Instead I was called the next day and told my car was repaired. Upon picking up my car I found out they replaced my 12 volt battery with a 2 year battery. I didnt know they made batteries with that short of a lifespan? When I asked the service representative she implied I knew this was the battery that would be installed. NOT TRUE. At no time did she inform me of what was going to be installed in my vehicle or at what price.

Those guys were great. Called me to arrange the service, Had my vehicle ready when promised and were just all around accommodating. In fact, I have decided to have my routine services and oil changes done at Norman Frede from now on

Kyle was an excellent sales person. Would definitely recommend buying your next vehicle from him.

The body shop repair team, particularly the manager Pete, was quite customer service centric. I would definitely return for any of my SUV body repairs due to such great service. The service dept could learn from Pete and his body shop team and their service quality level is marginal at best, which is why I stopped having my Chevy Suburban serviced there.

In and out with a thank you. Thats the way I like it. Mr. Cox and the service department are some of the best I have dealt with.

Needed Just an oil change, and that’s what I gotNo BS attempting to up sell me, in and out in 45 minutesNice !

I went in expecting nothing out of it on my trade in and completely having the opposite. The customer service was so amazing. I received a call less than 24 hours of submitting online. All to get everything done with a trade in and a purchase in half of a day. Not to mention not having to leave my home which was a major bonus due to the fact I have a newborn at home and not having to bring her out. Kevin was exceptionally amazing in all his efforts to get me into a new vehicle that day and he went above and beyond to do just that!!!

These guys perform great & quick work! Keep you in the loop every step of the way. Highly recommend.

Isaac was very curious and professional, the shuttle driver I do believe his name was Julio maybe Juan? He was very positive and had Excellent comments to make about your whole team, he is what reassured my decision to have service work performed by Norman F.

Trevor is great! Very helpful, professional all around represents Norman Frede very well! Great service team! Love it

Process was fast and truck was ready next morning. Thank you!

Brett was great...he worked with our daughter so we just had to test drive and sign documents....Our few add ons were done a few days later rather than weeks....great service.....

Breanna my customer service rep made things a lot easier she was amazing !

I was a walk in and they got me in right away and even took care of a recall that I was not aware of. Great service

I was never called that my vehicle was ready and I had to take an Uber since service department had closed. I had to call the dealership to find out if vehicle was ready, I then was left with no vehicle and had to arrange transportation to get there. I paid 30.00 for a ride when I was should have been picked up. I didn’t get home until 8:30 Friday night! Horrible communication!

Kyle was great! I really appreciated his no pressure sales technique. I highly recommend asking for Kyle when you visit the dealership.

Very easy to deal with. Brought my car in for a recall and it was completed very quickly.

The Service team in the department was very friendly and courteous. They welcomed me immediately and escorted me to the waiting area as it was my first time there. They took my SUV off to get the first oil change and service since purchase. The only thing I was surprised about was that they didnt do a courtesy wash on my SUV, I did not request one. I was just accustomed to this being a part of the service from the previous dealerships that I had done business with in the past. It does not change my view of the service or my decision to continue to bring my vehicle here. It was just an observation. They did a superb job in everything else.

Anna in service was a pleasure to work with. She was quick, knowledgeable, and friendly.

The young man was very professional, courteous, knowledgeable, efficient and made me feel like family. Impressive thank

This is the best service I have ever had. I will not change y’all for no other dealership. I love the way y’all treat us like family.

Millie was nice and extremely helpful with our purchase. Will recommend her to other looking for a vehicle.

I am very please with work that was done - Angel and Sonia were very helpful

Angel in the collision center was awesome! Took great care of my vehicle in the collision center and kept me posted throughout the process, and was very professional!! Vehicle looks brand new by the way, thnx Angel : )

Thank you to Mr. Kevin for all he did for me he was so polite and very helpful. I would definitely recommend to my friends to come and join the Norman Frede family 👪

Once they get started, it doesnt take long to figure out what problem is. Norman Frede does an excellent job. I would use them even if I purchased another manufactures product. I especially like our sales person Brett Barr. Hes number one in my book. Thanks.My problem is with GM. This is an expensive vehicle and should not be having the problems that it is having. It appears to be an on going problem, small things that keep adding up to be nothing more than a major headache. Craftsmanship seems to be lacking. Not sure if I will buy another GM product.Again the vehicle is at the dealership for numerous recalls and more electrical problems. I no longer feel that this 21 Tahoe is safe or reliable for my wife and family. I will be getting rid of it as soon as I am able and intend to buy a major competitors SUV. For the exorbitant price that this Tahoe costs and the with just 12-13k miles, this vehicle should not be in the shop as much as it has been. Thanks Norman Frede, but I feel its time to move on, as GM no longer is producing a reputable product.

Took my 2011 Chevy Cruze to Norman Frede dealer for a coolant leak. Was charged $75 diagnostic fee and informed that there were Driveablity / Serviceability Codes which would cost additional $75 to diagnose. On way home with coolant reservoir replaced, the engine light came on and there was fluid on value cover etc. Took back to dealer and paid $150 - $75 for fluid leak diagnostic and $75 for Serviceability codes. Im just amazed that after the coolant tank was replaced and technician took car for test drive, etc., he/she did not see the fluid and determine that there was a oil leak. Sticking 75$ fee for each problem analysis is unfair especially when the engine light comes on. How am I to know what the difference in code diagnoses. On side note the dealer rep. Breanna Stafford was very good. My issue is with the dealer or/& GM practice.

Brett was amazing and very attentive. Extremely knowledgeable and took the time to answer all of our questions. A great experience!

They are very organized and keep track of what we need to do.Love them!

Settling up an appointment was very easy. All the people I spoke with were very friendly and courteous. I was able to use my rewards voucher no problem. All around good experience.

Lenny in service was spot on. He knew exactly what he was doing, and exactly what my Silverado needed. Service tech did great work, my brakes feel 100% better.

Overall good experience with the staff. My salesperson Milly answered all my question and made the process quick and seamless to get me from my old car to my new one.-Mark

Lenny was top notch. Always a pleasure to deal with

Outstanding in every way. Anna Kalil who was my service advisor, took care of everything and got me in and out in one day. Complimentary Uber rides from/to, nice clean waiting area when I was there at drop off awaiting my Uber ride. The team there took care of my 2020 HTC C8 corvette first maintenance which included engine oil/filter change and DCT oil/filter change. They also picked up/completed 3 recall items. Additionally they fixed the linkage in the HTC top mechanism that was never installed correctly from factory (but it worked) which damaged the headrest component. They ordered a new headrest thingy to replace the damaged one. Bravo Norman Frede....just a great experience. No complaints whatsoever.

I hate car shopping but this time was a breeze. I had been working with Jared Gaspard for over a month before I finally bought a Traverse. He was always helpful, answered all me questions, and was never frustrated or rude to me. We negotiated the price over the phone and email. I go the price I was comfortable with and went and bought it. A painless transaction!

Everything was excellent. I had oil, filter and tier rotation. New wiper blades and state inspection. I waited and it took about 11/2 hours. Not a bad wait. Nice waiting room with coffee. I bought this Silverado at Norman Frede and they are the only ones who’ve ever done anything to it. I’m very happy with them.

Timely and quickly service and very Polite Curtis to take care of me in a quickly manner to get happy. To take care of my needs on my Vehicle taken care of me and my family safe and happy

Angel did a fantastic job of keeping me updated on the process. Went over and beyond expectations. Highly recommend.