The guy is so rude and he doesnt explain nothing good and he is only on the phone calls and he doesnt want to help the people con the window, anyways is a really bad place and I dont know why keep this man working there also If you trays to pay with two of 100s he wont taken always said I dont have change you need to pay the exactly amount is a trash place there

This is the WORST place to ever exist! I literally ran inside maybe 10 minutes tops, to get my daughter who needed to be rushed to the hospital and not only did they hitch my car but they wouldnt let me pay to retrieve it. THE WORST PLACE EVER!

I have never been treated more rudely and with disrespect than this place. Completely unprofessional. Had the gumption to ask me if I wanted to give this hell hole my debit card after being treated like that. Showed up 15 min early to an appointment and refused to see me until the appointment time. Uncooperative. Offered to wash my car to make it all better. I had no choice to but to deal with Mike and wish I could erase memory of dealing with that guy. Just because your window was broken doesnt mean you treat a patron that way Mike.

Very disgusting attitudes and aggressive behavior. They scratched my car and dented the door and have the nerve to deny their actions. I have a friend who knows the son of the owner, they’re laundering money through this business and that’s why they only accept cash. clearly the signs state they accept credit cards as a form of payment. But non documented payments make it so much easier to wash their dirty money .

They dont accept credit cards, and you apparently if youve had both your cars towed you cant use the same debit card!! They want CASH!! Im sorry but I dont walk around with $400 cash in my purse ya ole crooks! Is this even a legit business place? I cant find them on BBB!

Signs showed specific prices and forms of payment, but as I arrived there was told different price. They are very sneaky... Was told by my neighbors they are very rude but didnt believe because one gentlemen there with an accent was extremely nice and polite.

Worst and most unprofessional business. Would not recommend Bear Creek Auto Storage to an enemy

Worst experience trying to get a car out of here. Brought a friend here to pick up their car that was towed just after midnight and they wouldn’t let us get it until 10am the next day. Signs outside the tow yard say vehicles must be released within 1 hour of calling and giving notice, but they guy on the phone kept saying “10am tomorrow” and then hung up the phone. Also the sign says that they have to accept credit cards, but the guy refused to release it without cash payment. Dirty sneaky people running this place.

Very shady place, insisted on cash only, gave us a hard time about using any debit card without my name on it. That sounds very scummy to me, bunch of crooks. Plus staff is very rude.

I work as an engineer in a customer centric environment where customers, vendors, and non direct client are dealt with dignity and respect. This place is so terrible and I had to retrieve my car that was towed wrongly. I didnt want to argue and had no intention of arguing as it has already happened but I called and had to deal with an irate individual. I wasnt even irate at all but was cordial and kind but this man treated me with so much disrespect on the phone because I couldnt understand the hours. Instead of clarifying that an appointment can be made on the spot and an appointment was needed to pick up the car during the weekends, he kept belittling me for not speaking and understanding English. The man eventually hung up on me. Then my friend who is American called and received the same treatment, he too didnt understood the procedure as it was really unclear. Lastly, we made sense of it without his help and eventually settled for an appointment and picked the car up.I dont know why that man is like that but I pray that he treats people with respect and dignity. I couldve responded with anger and demean his dignity for not receiving a higher degree and not speaking more than five languages but I dont fight fire with fire. Kindness and compassion is the best response.If you are this man, I ask that you speak with me in person and lets have a conversation.

They blew me off all night and I could not retrieve my car or medication! I told them I need to get my medicine and she said, Sir! I dont care! I now have to get go and see if I can get an emergency prescription!

Person answering the phone at this place is absolutely horrible. Down right nasty and rude. Almost felt bad for the guy as the poor guy probably is suffering mental illness of some sort.

Great place even tho I parked in the wrong spot my car was in good shape

Uhh, they towed my sons vehicle duhh! Its a typical raggedy storage lot. However, for what its worth, the guy I spoke with was sufficiently nice

They tow vehicles even if the stickers are on the windshield. The apartment complex should have some sort of warning system instead of just towing the vehicle.

If i could give 0 stars i would.I was there helping a friend get their car back.The guy working the lot asked me why I was there and i told him. And he kept asking me why i was there like he wanted me to leave.Very rude.

Horrible experience. Was trying to buy a used car. Didnt need anything nice. Just something to get back and forth to work. I signed a contract on a mazda protege. I was told it would get me from a to b. Immediately it started stalling out. I was left stranded over and over. I limped it within 2 miles of the dealership. He towed it back. I switched it for a Saturn. Immediately had trouble with the engine mount. Then the breaks and transmission. The owner sent me to his mechanic I was told the car wasnt worth a third of what he was selling it for. I went back to get my money back. He is charging me 100 for a 2 mile tow and to unlock the car when he didnt even give me a key to unlock it. This has been the worst experience I have ever had. I just hope for his sake this owner is treated with more respect and more care than he gave me.

Car impound lot. Call before you go if its after 5pm.

These people treated us like we were criminals all because we had a car towed from a POS apartment complex they my DIL was being nice and watching their children for them. I believe the apartment complex is getting a kickback on the number of cars this idiots tow.I would not recommend these people to my worst enemy.How do I give less then 1 star

They might just be the storage, but that is no excuse for the incredibly rude and unprofessional nature of the staff. When trying to navigate proper procedure to get a car released, regardless of the situation, they are not helpful by any stretch of the imagination; they are the antithesis of helpful. They run limited hours (which are not what most people need for towing assistance), they are not even on time for those hours (they open at 9am and were unstaffed until nearly 9:20am), they dont utilize other helpful practices shown by other towing companies, the building is utterly dilapidated, they are inefficient at handling business at the window, and the phone staff is an embarrassment to any idea of customer service. Any towing company that deals with this facility should be ashamed of themselves, and I pity anyone that has to retrieve their vehicle from here.

If your car needs towed this is a great painless place to have it towed.

Professional knowledgeable staff. Huge selection of cars and car parts. .

Bear Creek Auto Storage # 2 does NOT tow cars. They are NOT a wrecker service. They do NOT even have a wrecker or forklift available to move vehicles around. Several wrecker services USE Bear Creek Vehicle Storage facility to store the vehicles that they have towed. They have nothing to do with why your car was towed. You need to call the actual wrecker company AND the owner of the property, where the vehicle was towed, to discuss the why and dispute any issues that you have with them. Bear Creek Auto Storage has no power in correcting or discounting charges. All charges are imposed by county, state, and then tax.

The guy that answers the phone is an A-hole. Refuses to give you the car even if you have your title (bc it’s a dealership car) and hangs up on you.

I was a resident at Broadstone Park West Apartments . I was told buy office staff there, I could park anywhere because towing wasnt enforced . That they had no parking stickers .My husband and I have been parking in the handicap parking space when available .Do to my illness I am Disabled ! This company and the Broadstone Park West Apartments, management company, representative may have some kind of kick backs going on between them . The company Alliance and the towing company Oasis are not affiliated . Yet the Acting manager said that the towing company called her to tell her why they were towing my car for a second time because it had, temp tags and the license plate number wasnt registered to the car . However the plates are registered to the car on file in there office .Im a senior citizen and my whole life was thrown is shambles ! Tina or Trina called the police on me and lied to them . This is a racket and I would be better prepared not to make that mistake renting from them again !Watch out for the facility that tow your car ! @Broadstoneparkwestapartments ! Its A Click !

My car was towed by this people.I park in apartments to pickup a family member for dr. Appointment I took a bout 5 minutes when I go back my car was towed looks like this people just chasing cars to be towed when they dont have work(accidents) shame for this people.Hope can make a law about this persons.

Tows cars from low rent apartments when the visitor parking ia full. Anf charge you 188 for that s***. One of the ladies is super freaking rude also.

The worst place to ever do business the guy on the phone was never taught what manners are! I am writing this at 2:30 in the morning (actually 20 min before because I got here early but they refuse to see me until my appointment time) they are a horrible establishment and are very shady

Stop acting like you having a jail respect people you get paid right for your private property Towing just respect people don’t act rudely it not going to make any different just more ugly face

They are not working right,the bussines are in dark with the wreker and the apartment

If I could rate them a zero I would

Wish I could give this zero stars, my car was towed when it shouldnt have been !!!!! They didnt answer any of my calls and they know they were wrong

These people are trash!!! I get my car towed for having a parking pass and being in a visitor spot at the same time. What??!! Then I get there to pay the 188 and he refuses to take my money, Then threatens to call the cops multiple times until I call myself and they make him take it, and then tells me itll be an hour to count $188.

I tried calling and number is disconnected!!!! Thats against the law

Very helpful

They Towerd my car from my Job for no reason

THIS COMPANY IS THE WORST! THEY LOST MY CAR KEYS!! NOW I HAD TO PAY THE LOCKSMITH AND THE TOWING, TO MAKE MATTERS WORST THEY HAD HORRIBLE SERVICE!

Great parts place

Vultures, thieves and sleazebags

Horrible

Great place!

I never feel the need to write a review but this experience was THE WORST !!! ABSOLUTELY TERRIBLE . If I could give negative stars I would. The person who handles the phones kept hanging up on me and sounded impaired while talking and was very RUDE and wanted me to wait till morning to get my car AS IF I AM AN INCONVENIENCE.