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Towing Star Houston
402 Busch St, Houston, TX 77060, United States
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Towing Star Houston

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Te
Review №1

Great job and quick service. Excellent prices and caring too. This was my experience and I hope your get the same service

Jo
Review №2

I have heard good things about your Company. Good Job! Thanks

Sa
Review №3

The rate end up much higher than informed on the phone.

An
Review №4

Over priced me for a 2 mile tow

Gu
Review №5

Best towing company in Houston!!! Friendly staff and owners! They are quick and always take good care when we need them. Top quality service, Fair price, Highly recommend!

Mi
Review №6

Thanks towing star for towing my trailer. He was fast and very professional in what he did. I would absolutely recommend him and use him again if i need to be towed. A++++ Tower

As
Review №7

They were quick to answer the phone to get your money and give an eta.However, they took much longer than the eta provided.I called back at least 8 times after a 10 minute grace period and calls kept going to voicemail.I’m sure this is a great company and great people, but the service was not the best or worth what I paid.

Ka
Review №8

I called because my dads truck wouldn’t turned on, on his way to work. I asked for a their services and prices however, the mans voice was faint so I politely asked for the options to be repeated and if he can get closer to the mic. The man responded with “ma’am you didn’t have a problem hearing me earlier so why now”. It was very rude and I uninterested of their service after that remark. 10/10 would not recommend, look for another towing company.

JO
Review №9

Great experience excellent customer service

Ch
Review №10

We had to have our car towed and waited over 3 hours so decided to call someone else plus the had to have a $89 deposit for a tow truck to even come to us but never came worst towing company ever will no recommend

Ed
Review №11

Towing Star Houston was amazing! Thank you very much!!! Highly recommend this guys to anyone else who need professional towing around Houston.

Jo
Review №12

Great service. Thanks for the help.

Fe
Review №13

Says 24 hours but they will never answer

Ed
Review №14

Fast and reliable

Di
Review №15

The gentleman that helped me out was fast and friendly.

Ro
Review №16

They were incredibly knowledgeable and able to diagnose my issues on the spot. call Towing Star Houston for emergency towing service! They are fast, affordable and easy to communicate. Great company!

An
Review №17

Do not use this company the driver was almost 40 minutes late even though I told him my auto shop was closing at a certain time I was quoted one price while I was charge almost double!!! Then it took me 45 minutes to confirm that my car had been towed to the correct place and my keys were handed to someone that worked there! I will never use this company again!

je
Review №18

Had to cancel the tow Bc we found another way, when the driver was in route. But he was very understandable instead of being rude. When some people in his situation would have have been!so thank you for understanding!

Je
Review №19

Very professional, very quick. Got my big diesel truck to dealership unharmed. And took care of business at that end. highly recommend Towing Star Houston to anyone.

Ba
Review №20

Very friendly over the phone and they always give an estimated time of arrival as well as courtesy calls. Theres no waiting around aimlessly with Towing Star Houston. They are The Best!!

Ki
Review №21

DO NOT USE THIS TOWING COMPANY. They are complete liars and will try to charge you hidden costs after they are done towing your car. I was frank and upfront with them about my situation and I requested an estimate prior to agreeing to their services. They quoted me a number and I agreed to having my car towed. However, once they were ready to drop off my car, they handed me an invoice with safety, pickup, road service and other charges that were not disclosed to me. I specifically made sure to ask them before hand what the charges were so that I could avoid a situation like this and they failed to mention any of the charges. After going back and forth with them, I listened to the recording of my quoted price and indeed they did not mention any of the charges. I told them I would not pay for the costs that werent disclosed to me during the agreement and they threatened to have my car impounded several times. Long story short, they will try to rip you off with hidden costs and lie about it. DO NOT UTILIZE THIS COMPANY FOR YOUR TOWING NEEDS. They are scammers.

Mi
Review №22

Showed up on time picked up and dropped of in the exact spot!

Sa
Review №23

When i called towing star, i was in dire straits, my truck was stuck in reverse, my dad was berating my poor choices, and we were both getting soaked in the rain. They sure picked the right man for the job. As soon as he arrived, with a few simple questions, he figured out my trucks issue. That saved me a tow, and a trip to the mechanic. My issue fixed, i only had to pay 59 dollars for the drive out.

Ma
Review №24

This was the best towing experience I have ever had. Driver was excellent and friendly. Would recommend to anyone.

Br
Review №25

William was very nice and did a wonderful job of getting my car home safely! I highly recommend this company and William.

Pa
Review №26

William came out within the provided time frame and got me up and running after a jump from another car didn’t work.

Up
Review №27

Unprofessional drivers would recommend ANYONE they told me one price and the driver demanded over 3 Hundreds dollar to tow under a mile. BIG SCAMMER .

Al
Review №28

I had two flats on a sunday before labor day. My driver informed me that the closest 24 hour shop would be able to break off my locking lugnuts since I did not have a key. I had one a spare so I needed to buy only one tire and he gave me all my options but I took the best one. Thank you towing stars.

Da
Review №29

Fast and sufficient service

Re
Review №30

They were very reasonably priced compared to others in the area. Towing Star Houston is the only towing company I will call from now on for all of my towing needs!

Le
Review №31

Very fast. Great service. Nice man. Drive safely recommend this company to anyone and everyone...

Jo
Review №32

Towing star was a great service, I was stuck on the highway and they made it in record time to get me to a shop. O.G. was very friendly and helpful

Ma
Review №33

Towing star Houston deserves 5 stars for its outstanding service they showed up on time worked fast to get me where I needed to be without any hassle. OG was great

Jo
Review №34

William Cavitt did a great job moving our truck and placed it perfectly in our driveway and the price he gave us was affordable! I recommend William to anyone very professional!

La
Review №35

There everywhere havent had the chance to use them myself but heard great things keep up the great work..

Er
Review №36

Wonderful service today quick and to the rescue!!

To
Review №37

My tech did a great job towing my vehicle

il
Review №38

Showed up in a good amount of time great dude GREAT SERVICE !!

Co
Review №39

Very professional, fast service and very reasonable priced. I highly recommend them if you need a tow

Da
Review №40

My vehicles stopped on the expressway. I was picked up by a family member to help me. Came back with some jumper cables within 30 minutes and my car was gone. Called around the city looking for my car, a whole week it took me to locate my car.

JA
Review №41

On yesterday 11/29 around 4:30pm I called this company to get my car towed less than 8miles away. The dispatcher told me the driver by the name of Gerardo Calderon was coming in 30 min. 1 hour pass by still no wrecker truck. My car was parked at the mechanic shop and they were closing down and would charge me to keep my car there. I called the dispatcher back and he said the driver was suppose to call me in 10 min, 1 hour pass by still no truck; still no call. I called back and demanded the wrecker truck driver call me. He finally called and said hes 20 min away......40 min passed by and still no wrecker truck. I was so frustrated and disappointed at this company. Its almost 6:30pm Ive waited 2 hours and when the guy gets here I asked his how much will I have to pay because the dispatcher told me $59 first then $35 later, but the truck driver told me $59 first then $75 later. I was so mad at this point because I was quoted two different prices and he didnt have any sympathy for me. I called the dispatcher back to get a refund or a discount noone answered they didnt want to help me out. I was so desperate and needed my car towed I didnt get home until 8:30 on top of that the truck driver took over an hour to put my car on the flat bed, this is outrageous. Im still looking to get a refund or a credit back into my account I will NEVER CALL THIS TOW COMPANY AGAIN IN MY LIFE.

Ja
Review №42

I called this company to inquire about towing my vehicle from Huntsville to Houston, and requested a dolly to be brought as well because the front and back axel were damaged. I told him it was absurd that other companies did not have a dolly available.... his response, “it’s absurd that you think you need a dolly.” The disrespect, and poor treatment of customers will forever have them at a low rating. Listen to and respect your customers!!!!!

Bl
Review №43

Towing star is amazing and the best company around

Mi
Review №44

Great tow...took good care of my bike!

Jo
Review №45

Great towing service

Ro
Review №46

Great service and thank you so much for yall help ~ will call again when I need help 👍👍

Sh
Review №47

Amazing, amazing, and amazing!! William was so great

Tu
Review №48

This is has to be the most horrible towing company in the whole world. Their website gave a 3 pointer guarantee, please, they are totally false and contrary to their services. They claimed a less than 30 minutes arrival, it took about 2 hours for the towing vehicle to show up without any apology. They also claimed honest pricing policy(fixed price, no hidden cost), if you believe this, it is at your own peril. Their pricing is total ripoff with several hidden costs, you dont have to use them to find out, I am talking from experience. They have all kinds of hidden costs that no one has ever heard before, I wonder how they sleep at night knowing they are taking advantage of people in a fraudulent manner. They are not professionals and contrary to their 3rd guarantee pointer, they are rude and unfriendly. If you have any discrepancy and you give them a call, expect phone to be hung up on you several times. Please, stay away from this frauds and cheats. I will be reporting them to the BBB, the way they treat people is horrendous.

Ch
Review №49

Great job.

Mi
Review №50

Hidden fees turned a 7.5 mile tow to over $400. They meantion the $60 to come out when I called but not the $350 in other fees. $250 hook up fee plus processing fee, saftey fee. Ive gotten tows a lot farther for half what they charge. Dont believe the positive reviews. Ripoff. Find someone else!!!!!!

Ky
Review №51

Driver was awesome

Mi
Review №52

Excellent service! Took the extra time needed to make sure my classic truck was transported safely and securely across town. Will be using them again for my next towing needs.

Ga
Review №53

Great company recommended others to call for a tow

R
Review №54

Used this tow service and they showed up in a timely manner and were very professional. Also affordable

Ed
Review №55

Fast, extremely nice. Needed a tow at 5am, no other company I called would. Took them only 25 minutes to get to me. The best service available.

עמ
Review №56

I got stuck on the side of 59, I called many companies, they told me 2 hours waiting time, until I called these guys they answered the phone after few seconds, they told the guy is going to be there at about 30 min, after 20 min he was already there loading up my vehicle, the driver was kind and professional, he even gave me a bottle of water, the prices were fair. Great towing experience !

A
Review №57

Thanks for awesome service they are true stars in Houston

Br
Review №58

Thank u guys for awesome service

Da
Review №59

William cavitt was on time and very professional. Made me feel comfortable.

jo
Review №60

Thanks for fast service tire change

wi
Review №61

Thanks for great job to tech

S
Review №62

Late on a Sunday afternoon - my truck shifter disengaged. Called for a tow. Didnt have to wait for an eternity (and its late Sunday afternoon!) and - he fixed my problem without needing to tow it! Mo was the driver and was just awesome. I told him what the problem was and he knew how to get it fixed well enough to allow me to drive it home & to the dealership tomorrow morning for a permanent fix. Best wrecker experience ever. I will definitely be adding this number to my contacts list. THANK YOU, MO!!!!

Mi
Review №63

Best service ive ever had no doubt no doubt no doubt

Ka
Review №64

Thanks for service towing star

Jo
Review №65

Was in Houston visiting friends, we were out on a Saturday night, get back to my car who wouldnt turn over. Called several companies who were closed, found this guys. Person on the phone was cool, got to us pretty quick, driver took the car to the dealership and was nice enough to drop us back at the hotel.Great Service!!!

Ro
Review №66

Towing star is fast and reliable and super friendly.

As
Review №67

Driver arived on time, picked up car was very friendly drove car to house amd took it off the tow truck and had very good cosumer service.Would definitely use them again, if you nees a car towes this is the place to go!!

Ki
Review №68

READ THIS BEFORE YOU CALL: i called to have my keys taken out of the inside of my car and the first man was the only professional person i spoke too said it will be an extra charge of $10-$20 to take my keys out of my vehicle. Then a kid that shows up and charges me an extra $40. Unprofessional!!!!

La
Review №69

Thanks for awesomeness service

al
Review №70

Ok so these guys are just awesome!!! Top of the line service, less them 40 minutes after my truck broke down on the side of I-610 Iand I already had Daniel the truck driver working on loading my truck onto the wrecker.. Fast reasonable prices and very professional!Will definitely recommend this guys to anyone in need for a road side service...

Ru
Review №71

This company rocks. Driver helped me put back on a serpentine belt

Fe
Review №72

Really good service. Very friendly.

Fi
Review №73

Trash. Cant come through in the clutch, without a deposit. Real time situation and cant come through, guess its good I didnt choose them because by looking at the review below waiting 2 hours was minimum. Went with Gogos towing.

Ro
Review №74

William cavity great service on time

Ca
Review №75

Excellent service!!! I was having a bad day bc of my car trouble but his great customer service and friendly conversation made the long trip worth the ride...

Ki
Review №76

When Juan came to where I was to began the towing process after they took the initial $59.00 out my account for what the operator told me was the price to hook up my car. Juan then, told a difference price from what the operator told me, about mileage. So, I called the operator again to verify again what I heard him tell me. The operator began to get rude with me, he said yes to what I repeated he told me on the initial first call then added $75.00 to what he said would be the first ten miles free, beating what their competitors would charge me.... To make a long story short I didn’t use them and then proceeded called their Competitors!

Li
Review №77

Great. Fast and effocient

so
Review №78

Great job

Ad
Review №79

They recognized I had broken down in an unsafe position and responded promptly.

Er
Review №80

Speedy service and very careful/friendly. Definitely my first choice.

Ko
Review №81

My driver was really nice he was polite an kept me company the whole way actually influencing to be a tow truck driver my experience was really good an I appreciate it .

Bo
Review №82

Great job to Joe

Ca
Review №83

Thanks for awesome service

Ne
Review №84

Beware- BAIT and SWITCH experience.First they gave me a quote after I gave them the pickup/dropoff addresses and said they had to get my credit card information to secure the tow, which I gave to them. They gave me a price range of $180-200 for the tow job depending on complexity and I agreed. Right before she hung up the phone she blurted out oh, and there is a $55 non refundable fee in that amount even if you cancel the tow. Thanks for bringing that to my attention after I paid you, very fair, I thought.After a couple of hours of waiting the specialist arrived to tow my low car. The genius driver wanted to hook up my car to a non structural part of the car and insisted the engine was in the front, despite being able to see it through the rear glass hatch. The driver seemed to get lost so I agreed to pay the additional mileage charge of $3/mile since I thought it was fair.Then it was time to settle the bill- but I had already given them my credit card information. The driver was asking me for it anyway which was a red flag and then he added up the total incorrectly (in his favor of course) and it was $100 higher than originally quoted. He tried to tack on the $55 saying it was not included in the quote and additional money because he had to use specialty equipment (referring to the 2x4 pieces of lumber which were expected to load any low cars up slopes). I called the company and explained the situation- they told me I had to settle it with the driver. I asked if he was an employee or a contractor, they told me he was an employee which I figured was not true because what legitimate business tells you to take it up with their employee? Plus, they asked me for my credit card earlier so they can process payments but not settle payment disputes?This is likely just a dispatch yard pretending to be a tow truck company with their own equipment and employees. Going to be watching the credit card bill for fraud on this one. I ended up almost having to call the police to settle the matter but after some time I reached a settlement with the driver after he called me petty for arguing about being overcharged and being put on hold by the company forever. Good times.

Da
Review №85

A real life saver!!!

ke
Review №86

Quick and great service.

Ba
Review №87

Good service definitely recommend

da
Review №88

Life savers!! On my way back from Galveston to Conroe my car broke down, called several companies, waited for two hours for one! finally had enough of it so I cancelled and called another. Called Towing star who knew exactly where I was, and after about 20min they were at my place. The driver was nice, clean trucks to sit inside off, price was good for a drive back to Conroe, will deff recommend this guys to anyone!!!

S
Review №89

They were so fast and good with their response! Would use them again!!

LA
Review №90

Towing star is the best in Htown

Ve
Review №91

Ariel is an awesome driver...really nice and great price 😃

Ri
Review №92

Towing star was extremely helpful!

Bo
Review №93

The drive John was polite and careful with my car.

Kr
Review №94

Could be great service but very rude to answer just a simple question

Pa
Review №95

Towing Star is awsome !!! Thank you for your help !!!

Ar
Review №96

Not only were they extremely professional but the driver was there within 10 minutes I highly recommend them

S
Review №97

DO NOT USE THIS BUSINESS!!! Horrible experience. Immoral and without integrity. I was ripped off. The driver charged me $160 for a 7 mile journey, when questioned he said it was $60 for jumping the vehicle ???? I had to chain it down No *%$# thats what Towing is! When I called the dispatch number they said I had to take it up with the driver. In short they took advantage of our need for a tow and were rude when questioned about it especially as driver said if you dont like our prices dont use us again, you think?!? Ok for you to say that when you had me at a disadvantage. Sickening!

Ag
Review №98

I waited an hour for a tow truck to come out! Then once the guy arrived, he took 30 mins just to lower our spare tire. Once it was lowered, he could not get the wire out of it, my husband had to do it! This guy was answering my questions very rude! I would never recommend this tow service!

Am
Review №99

Great experience- quick and efficient! Really knew his stuff!

Mi
Review №100

Mo and Jacob were awesome always keeping in contact and providing fast sufficient service with a great attitude!!Thanks Towing Star!!

Information
36 Photos
100 Comments
4 Rating
  • Address:402 Busch St, Houston, TX 77060, United States
  • Site:https://towingstar.com/
  • Phone:+1 281-888-8510
Categories
  • Auto wrecker
  • Towing service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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