They did a illegal repossession and we are looking into suing them for it.

Very unprofessional, and all lie through their teeth. My car was towed on the 11th of August which gives 30 days from the date to pick up personal property. Upon calling, I get an answer from a lady that is not at the specific branch but just calls them to get information that customers should be able to call and get themselves from the actual crooks there. The first lady explained my car and property was still in Houston and the property would expire today, 30 days from the ACTUAL date the 11th, but they could hold it til Monday since you can’t pick up same day. I then got word from the Lien that the car was in fact back in Nevada, and returned with NOTHING in it and being that I was in the middle of moving, it was FULL. I call again to get clear information, and the second lady Valerie says that it actually was towed on the 9th of August and my property expired 2 days ago, which was a lie being that I was out of state Sunday the 9th and their OWN website said the 11th as well. She stated they have the right to donate and shred property after the 30 days and they had to take the property out before they sent the car back to Nevada. I drive to this crooked place to figure out where the miscommunication was coming from. I get there and the man that comes to the gate which isn’t at the address on Google BTW, states the property was left in the car that was returned to Nevada and he doesn’t understand why I would be told that my property was there when the very first person I talked to confirmed it with them. Also, he supposedly “fired” who gave me the faulty information, smh. I was told something different by both women who got in contact with the Houston branch. As well as something different from the “owner”. Read the reviews, they are DEFINITELY taking people’s belongings before time and coming up with dumb excuses to cover it up. The “owner” who wasn’t actually the owner stated he doesn’t have to talk to me or tell me where it is when they have 30 DAYS to actually give people their property and not use it or rummage through it for themselves.

Had an appointment to pick up my vehicle. Upon arriving I call them to let them know I am there and cant find the entrance. They tell me my appointment is canceled due to weather after I am there already and was never notified. I missed work today and told me to come back tomorrow same time although there was no rain today and most likely will be raining tomorrow. Guess I won’t get my truck back in the next week or so.

They broke into my vehicle and stole over $120 out of my middle counsel that i just took out of the bank prior to repo and a couple of other precious merchandise, and also cracked my windshield and still havent reimbursed me anything nor the damages caused by repo driver

Jesse the office manager is very kind and helpful..

This company reposed my car, I bought at auction . The car had no lien on it. Took it to Houston, after an argument, they returned my car back to Austin but only after they broke into it stole cash, paperwork, and a passport paperwork. They also damaged the door where they broke in and did damage to the undercarriage of vehicle . Even when I asked them for their insurance, I was told in cuss words I was not getting it. I gave them 1 month to get back with me and nothing. Ive written a letter to TDLR, they told me I probably needto contact an attorney. Dont use this companyAndy Redmond

This place is a joke, they went through my stuff and stole things. The fat guy in the office is very rude and totally unprofessional. If they tow your call LOOK OUT it cost me $645 to get my car out that was only there for a few days. They do business with crooked 2 stars finance company cause they are a 2 star business themselves. DO YOUR BEST AND AVOID THIS COMPANY!!!

0 stars!!!!! Horrible customer service. Unprofessional as hell. Not gonna go in to detail about what happen because Employee possibly could their job. Im sure that the owner wouldnt appreciate how they treat their customers. Houston location tanner road.

Does NOT get back to you in a timily matter and will NOT allow 18 wheelers

Very polite people just call for appt

Yeah yall took my dash cam. Good job. NOT. If Im going to pay yall $50 to get my property back I expect all my things back. I can understand if people never show up for their property, then yall have the right to take whatever, but I showed up to get my things. And yall stole my dash cam.

Every vehicle on Sunforest dr has a temporary tag with exactly the same number. Were you the one shot at with an AK47 when you were repossessing in my neighborhood?

When they came and picked up my car they trashed it with empty energy drink cans and empty cigarette cartons and I was missing and item from my car. They claimed they didnt have it even though they had taken a picture of it on file. The woman at the front was rude and even had an attitude like I didnt have a right to be upset.

These guys are terrible.... They tried to take my truck for being a month behind but it was an epic fail. Lol.. Then followed me home and told me that I had to open my garage so that they could take the truck that Im almost done paying for. Get a real job

Claudia and Brian were so helpful

I think there wrecker driver was smoking crack in my neighbors driveway because we saw him smking crack

License Plate #T1645J This individual:- doesn’t know how to use a blinker- was speeding- was weaving in and out of traffic in a dangerous manner- cut me off when they got on the freewayI don’t think I will ever use this towing service, if this is how your employees drive.

Unprofessional at its finest

Horrible place

They are the worst

Rude and unprofessional

Bad service I spoke to see how much they will charge me and they said nothing and when I arrived that I had to pay a fee and I did not bring cash