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STARS Auto Repair
12490 Northwest Fwy, Houston, TX 77092, United States
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STARS Auto Repair

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Wh
Review №1

My car was acting odd, the engine started rumbling & would stall when parked. So I called this shop since it was the closest to me & asked if I could come in. Once I arrived the owner Ken promptly did a detailed assessment of my car & let me know that one of the air intake hoses needed to be replaced. The service was very professional & I left satisfied with a car that was running perfect again.

Ge
Review №2

On short notice Ken arranged towing and repaired 2002 Camry. He was prompt, courteous, on time, and very reasonably priced. Extremely satisfied!!!

Ma
Review №3

Used to go here back in 2017 and 2018 when I lived in the area.The owner I believe his name is Ken;always honest, clear, professional, and easy to communicate with. Ive gotten state inspection, oil change, and some other work ( I dont remember anymore). No bs up-selling. Just fair and honest assessment and work. Fair prices for services. If you live close by, I would strongly recommend this place.

Mc
Review №4

Ken was honest and took time out to clean my engine and fix my car. This will be my go to shop for everything now.

Da
Review №5

Trustworthy, reasonable a, friendly service. A very pleasant experience!!!!!

Pa
Review №6

Ken & his staff was very professional & courteous. The staff was very prompted & addressed all my questions & concerns. The cost was very reasonably no hidden expenses. I Highly recommend Ken & his staff for all my car care services. I have been a faithful customer since 2010.

Fr
Review №7

I needed new shocks on my car. My car was ready extremely fast. Excellent service.

Da
Review №8

I stopped at STARS because I needed my car inspected and I remembered seeing their sign advertising state inspections. They were able to get started right away on the inspection. Afterwards they told me my car wouldnt pass inspection until I got a rear brake light replaced. I was told I had 15 days to replace that light then I would pass inspection. I didnt want to have to leave & come back. I asked the manager if he could replace that light for me. To my relief he said they would be able to do that.. In 45 more minutes my light was replaced & I had my State Inspection Certificate. I was very happy with the service at STARS Auto Repair.

I.
Review №9

Great people, good & fast service... I walked in & was greeted like I was family.

Er
Review №10

Ken was great he tells you what you need to know and took car of a few problems with ease. Highly recommend this place for your auto repairs

Gl
Review №11

Always great, friendly service done at a fair price and in a timely manner!

Jo
Review №12

This place might a little pricey but the job is worth it i have brought 2 trucks and these guys have never failed and the customer service is the best.

Ch
Review №13

I came in for an alignment but they managed to get my tires for me so I didnt have to go to another place and save me a time and a trip. It was greatly appreciated and thank you. Great guys and customer service as well.

Ki
Review №14

I’ll start by saying I took my car to three other places and paid the diagnostic test at all three and nobody was able to detect the issue. I brought it to Star and the guys there were able to detect the issue less than 30 mins. My car was fixed the same day at a reasonable price. Being a female and getting my car fixed has been a challenge. I’m happy I found a new place that’s will make this process easier moving forward.

Is
Review №15

Upfront, honest repairs. Will go back for a few other things to repair. They replaced a control arm for me on a 2013 Dodge Dart.

In
Review №16

Excellent service.

De
Review №17

Worst service ever. Do not do any service at this place, the customer service is trash, the service they offer is trash, DO NOT DO STATE INSPECTION at this place they will make you fail and pay for nothing.

De
Review №18

Consistently great service, great attitude, and very knowledgeable. I originally went to Big Sticker which is closer to home but Big Sticker failed me due to monitors not ready, I paid no big deal because I live very close to that shop. So, I understood and instead came here which is 20 miles from home to give my baby time to get ready she passed, I re-paid and went to work.

Ly
Review №19

Great place and guys. Didnt know this place was here. I coasted in the parking lot as I had no brakes for 15 miles. Brian Ken and Gary got my truck in right away. They found the problem immediately, the problem was getting the brake line and abs sensor. This is a 2018 Ram 1500 so they stayed on top of it, and we finally got the parts. Yes was a long time there 5 hrs but not their fault. About 3 hrs was locating parts and waiting to get delivered. These guys were great. Showed me what was wrong and explained what was need. This is now my go to place from oil changes to my next set of brakes. Will be a lifelong customer from here on out. Also they didnt clean out my wallet. The price for the repair was reasonable would have paid more at the dealership and I have my truck today and not in a week or 2 from my dealership. Thanks guys again.....Lyn Wolfe

De
Review №20

1st time customer- now a lifetime customer. They are honest, fair and truly care about their customers. I went in because my A/C went out. They called and told me my tires were so worn they were guaranteed to blow out. I wasn’t even thinking about my tires, but thankfully Gerry and Ken were looking out for my safety. I just had an oil change at Jiffy Lube a few weeks ago, and they didn’t bother to mention my hazardous tires even thought they filled with air. Guess that’s because they don’t make money from tires!I am grateful for STARS Auto and recommend them to all my neighbors. They truly helped me with courtesy and without breaking my bank. 😊 Great job fellas!!

Ye
Review №21

2nd time going great customer service!!!!! Really recommend it!!!

wi
Review №22

Vehicle broke down, barely made it off the frwy. I noticed STARS within short distance and pulled in. I had never used this shop before but I was treated with professionalism. They diagnosed and made repairs while I waited. It has been a week since repairs and no problems noted. As far as I’m concerned their the best and if ever needed again I will be a return customer.

Ca
Review №23

I would always recommend this place. Went in with a gas leak, they knew exactly what the issue was. Got it fixed and on my way in a day. Always very fair pricing and great service. I love having a mechanic I can always depend on to get it done right.

Vu
Review №24

I’ve been here a couple of times. No matter the news, good, bad, whatever, I feel these guys are very trustworthy to take care of my car and give me the truth concerning it. I’m in the process of getting a new(er) truck and will see them, should the needs arise.

Ev
Review №25

Went to get an inspection. Fast and professional. Thanks

Be
Review №26

Owner/manager is a great guy, very personable and you can tell he really cares. I wont be going to any other mechanic from here on it. He checked my vehicle for me a few months back and his guys did a great job. I have to go back again but thats because I have an older vehicle. Definitely recommend any and everyone to go to STARS!

Gl
Review №27

It was my first visit to Stars Auto Repair and from the time I drove up to have my vehicle serviced, I was treated like family. They were ready for my vehicle when I arrived for my scheduled appointment and as it was being serviced, they came to me in the waiting area and took me to my vehicle to show me something my vehicle needed that they found while servicing it. As they continued the scheduled maintenance, they also found other items that needed to be serviced in the near future and explained each item to me. I was then provided a list of these items with estimated costs of each in order to get my vehicle in top condition. We then reviewed these items and discussed a schedule of how they should be performed when I decided to have them done.It was a great experience and very refreshing to have my vehicle serviced at a place where they had my best interests as their priority. If you are looking for somewhere to have your vehicle maintained, remember the qualities that I found here that you wont find just anywhere: Honesty and Integrity along with great/guaranteed service!

To
Review №28

Been going here for a few years now.. Fast cost is good . Happy with all the work I have had done. An we been through three cars.

Ea
Review №29

Great customer services. Drop my wife car off for a radiator to get replace and they had it done within 3HRS. I recommend STARS auto repair to anyone in Houston!!!!!

ev
Review №30

I have only been in Texas a short while I have no family here I was on my way to work a normal day at the stoplight at Bingle and 290 and my truck cut off and refuse to start again I was lost I didnt have anybody to call I look to my left and seen Star Auto Repair call the number the guy came out to where I was at check my car to see what was wrong escorted me to his shop I had no other means of transportation but my truck he offered me a loaner car to get me back and forth to work while he work on my truck for a fuel pump I was expecting for them to just tell me you just get it out new car Im not going to say that the payment was not expensive but his customer service was worth the price they now have a loyal customer in me so if your car breaks down give them a call hell work with you and make sure you can get to work thank you so much

ri
Review №31

Star Auto Repair is my go to place for auto and truck repair for my family, since 2005..Found shop looking for a special type of auto/truck repair place by luck.Star is a dealer quality repair shop without the hype. Goods/Service? Worth price charged.The only problem is with great reviews? My secret will be out..My personal; privaterepair shop is going to get crowed..Bah-Humbug....but I guess I can share..Thanks Guys at Star..( Thanks ).....!!!

An
Review №32

I drive an old truck 1998 it’s what I love to drive but it needed some complete system overhauling including electrical and suspension and a a few more items. They made a list broke down the parts and labor - oh yeah my brakes had gone out so we started with that lol. I got my truck back quick and I knew what it would cost me up front. And it drives great again.

Te
Review №33

They are nice, but very pricey.They want to charge $300 to change my head light. $1200 to replace 3 motor mounts. 500 for rotors !!!!!!

H
Review №34

The fellas were very helpful & informative. I never felt as if I was being taken advantage of. I would recommend STARS Auto Repair to anyone looking for a shop to call home.

ad
Review №35

They where most helpful to me. Great customer service, great work and all done in a timely manner. Made a repeat customer out of me!

Ma
Review №36

I had a nice experience when I went. Very nice people there. He explained and showed me what problem my car is having.

Ma
Review №37

Great auto shop! Rarely can you get your oil change and tire rotation without being sold other services. The owner runs the shop and he definitely knows cars! Quick and polite service. I will definitely come back here and drop my old mechanic.

qu
Review №38

Mr.Ken is an awesome guy, and will make sure your car is done right.

An
Review №39

Came in for inspection for a car i just bought. I have not been here before, but would come back for servicing. They were courteous and fair.

Gr
Review №40

Great experience. I had an excellent conversation with the owner while my vehicle was serviced. I was only there for an inspection and oil change. They went the extra mile and also assisted me with a few minor things. I will be back.

Lo
Review №41

Excellent attention Very friendly staff I recommend them 100%

La
Review №42

Friendly, fast and efficient. They were able to squeeze me in on a busy day right before they closed. I expected a long wait because of it, to my surprise i was wrapped up pretty quickly

Mi
Review №43

Good people.Thay let you know if see anything worn an letyou know what it cost..

Jo
Review №44

Took excellent care of my car!!! Treated me like a good friend and not like a customer. Sending EVERYONE I know thereA hidden gem in the city of Houston

Jo
Review №45

Ken and crew have been servicing my 97 f150 since 2014 and has done a fine job keeping the rig going. Its rolled into 366k+ miles and were looking forward to many more. I get phone calls before any proposed work is done, and I have a chance to approve or deny any work done.We recently had an issue where a part no longer existed in stock for the fuel system and the team came up with an alternative and very sound approach. That was many months ago and Ive not had any issues with the solution. Good thinking on ones feet here.

Ma
Review №46

Been going here for awhile. Always get good service. I feel they are helpful to me and give good recommendations for my car care.

Me
Review №47

Quick and easy inspection with great customer service!

He
Review №48

Took 10 minutes to get my oil changed. Great service and good prices. Been bringing my vehicles for past 4 yrs and plan on continuing to do so.

In
Review №49

A great, locally-owned car repair shop and mechanic! Ken provides estimates for work, when needed, and always does a quality job. We are so thankful to have found this place!

lo
Review №50

Ive been here several times. Gary, Ken really know there stuff and help me about alot when I have problems with my truck. I highly recommend them to any one that needs an oil change to motor swap. This is the place to get it done

Ke
Review №51

These guys know what they are doing. Cheap, long lasting service and its really appreciated. Best auto repair in Houston!

Bi
Review №52

Dang.... I mean what can i say... They know their knowledge... They work with you and you wont have to worry.... If you need a problem fixed, dont go nowhere but here...

SA
Review №53

I have been taking my car here for a long time now and they are reasonably priced. For oil change if you can find a coupon, they are a lot cheaper than the others. Good service and honest people

Wi
Review №54

They turned my car into a supercar!

Th
Review №55

This place is amazing! Took care of all my car needs at an amaxing price. Best automotive repair shop in Houston hands down. Ask for Ken!

Pa
Review №56

Was asked to rate as 5 start before I checked my repair. Unfortunately had to take the car back that same day. A day later car still making the same sound. Have to wait until Monday to take it back they are closed on Saturday. They are now a 3 star

Vi
Review №57

A good attention, fast service, a friendly team!!

Jo
Review №58

This is a small shop that is pretty friendly and prompt with service. I took 3 different vehicles here over the past year and I cant complain about service. The prices werent too bad and the work was great and lasting.

La
Review №59

Prompt service - technician took vehicle to bay immediately after I arrived and finished in a timely manner. Great price too!

Sa
Review №60

Best car mechanic experience in years. They talked to me the whole way and never tried the typical upselling. I especially appreciated them not talk down to me which normally happens since I kniw nothing about cars.This is my new go to!

Do
Review №61

I love them... had great experience here with two different cars. Im actually going today. They are prompt, and have great customer service!!

J
Review №62

I was pleasantly surprised with their level of service. My vehicle was ready ahead of schedule and all problems were taken care of. Highly recommended.

MJ
Review №63

These guys really know what they are doing they knew what was wrong with my truck .. plus they also let me borrow a car for the days my truck was in the showThank you very much I appreciate..

Ty
Review №64

Thank you stars auto for getting my car back in order

Jo
Review №65

Always a good experience any time Ive to get work done and the prices are fair

Cy
Review №66

Quick and efficient service. Very nice people to work with.

Pr
Review №67

DO NOT GO HERE!!!! I went in for an Inspection and the guys STOLE my tire off my vehicle.First they claimed that I needed to buy a tire to pass the inspection, when I told them I had a brand spanking new one underneath my vehicle they said they had to charge me to put it on. I was there for 1 1/2 hrs. And I was the ONLY customer they had. Inspection only takes about 20min and a tire swoop maybe another 20mins if that. I finally got out of there spending $50 for everything. When I left My gauge light was on saying I needed air in my tire. I went back to get air in the tire they switched. When I stood outside to watch the man fill it up I indicated I wanted 40psi in the tire. He said Ok you can sit in your truck I will be done shortly.When I drove off the second time my gauge shows that there was only 34psi in the tire. I brushed it off and was like Ill do it myself. Later I started noticing my truck driving bad. It started sliding when I turned a corner, it hydroplaned while on the road with sprinkled rain. Later that evening I get out to put more air in my tire and lord and beholds this is NOT my brand new tire, this is not the same brand I bought thats on the other tires. This tire had no tread, it was cracked, and had a couple if nails in it that had cracks coming from the punctured area, and the brand was wrong. I went back the next day and they wanted to tell me that I must have had someone switch it after they changed it. Also they took pictures of my tires before I left that day. I called the police and they came said it was some funny business going on and she did not understand why they took pictures of the tires on my truck when I came in for an Inspection. Also why did the pictures not show the whole tires with the name brand on them, just the size at a really up close range.The police stated that since I did not have pictures of my tires or receipts of the tires with the brand name and so on and so forth they could not do anything and it was a civil matter. But she did write a report stating that she do believe that they stole my tire off my vehicle. And told me to go small claims court to get justice.SO...DO NOT GO HERE FOR ANYTHING!!!! They are Con-artist.

Da
Review №68

Great Service...Great Customer Care

La
Review №69

Friendly atmosphere. Good price point.

So
Review №70

I went in and needed wiper blades and gerry the manager waited on me he was very nice and informative charged me for the wiper blades and installed them at no charge i would definitely be back to get future service on my jeep

Ge
Review №71

They are very fast and do quality work

Gl
Review №72

Thinking my SUV only needed a routine oil change, Jerry found other things that could have put my children and myself in an accident. Thanks for looking out for us!

Jo
Review №73

Smart mechanic. Great on electrical work

El
Review №74

They take great care of my 🚘 ‘

Ch
Review №75

Fantastic service very friendly and professional. Wish I had these guys in Austin.

je
Review №76

Personable n Professional, expedient n efficient service

Al
Review №77

Great service and not over priced

Ri
Review №78

Even though I moved across town, I still come here for my repairs and maintenance. Trust is trust.

Ka
Review №79

Quick state inspection! That’s the right place to do it!

La
Review №80

They were nice and knowledgeable.... The service were 👍

Ju
Review №81

Great service! This is my go 2 place!

Mo
Review №82

Super fast, very honest service!

ry
Review №83

Very amazing service

Ch
Review №84

“Yuri” attempted to charge me 300 for a battery cable smh 😡

Em
Review №85

Quality work for a great price!

Ta
Review №86

My car feels brand new again!

Wi
Review №87

Very good work

Ni
Review №88

Great and fast seevice

Al
Review №89

Just needed a little assistance but will be returning for future use #GreatPlacesOfHouston

ma
Review №90

I took my vehicle there for an inspection I asked if he could do AC work he told me that he would have to go in my dashboard and fix the problem so he charged it up when the Freon leaked out in 2 months I took it somewhere else they said it was just a loose screw and at Stars he was going to charge me $300 to fix the problem that the other place did for free

Fr
Review №91

I had two vehicles and

_
Review №92

Fast service oil change during lunch break

ch
Review №93

Very helpful

Ce
Review №94

Good service

Ad
Review №95

Very professional and friendly staff!!

Mi
Review №96

Working

Information
90 Photos
96 Comments
4.7 Rating
  • Address:12490 Northwest Fwy, Houston, TX 77092, United States
  • Site:http://houstonautorepair.business.site/
  • Phone:+1 713-476-0771
Categories
  • Auto repair shop
  • Auto glass shop
  • Brake shop
  • Car inspection station
  • Car repair and maintenance
  • Oil change service
  • Small engine repair service
  • Transmission shop
  • Vehicle inspection
Working hours
  • Monday:Closed
  • Tuesday:7:15am–5:45pm
  • Wednesday:7:15am–4:55pm
  • Thursday:9am–1pm
  • Friday:Closed
  • Saturday:7:15am–5:45pm
  • Sunday:7:15am–5:45pm
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:No
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • LGBTQ-friendly:Yes
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