I took my brand new Cadillac here after my first wreck. Troy was very helpful and assured me that the car would look the same as before and I was not disappointed. It took a little longer than I expected due to delays with shipping which I anticipated. But the collision center team went above and beyond with delivery and ensuring I wouldn’t have to pay extra rental car fees. Thanks again Troy and his team!

Miss Ireland was extremely knowledge and understand my situation financially,she have all my Best interest with regards to Make, Model and Body type and she went out of her way to go to another Location that to me is Excellent.The Financial Manager Avery Perfect in every single way, knowledge, respect and expedite the process without thinking.That is what I call Fantastic Quality Team Work.A± to both of you.

Took 2 weeks to get an appointment with the collision center because they told me they were overwhelmed. I got there after waiting two weeks and they were extremely rude said my car NORMALLY would take 6 weeks but it was going to be 10 weeks because they were still behind. Then he proceeded to tell me that Geico doesnt pay for some fees and that it would be extra for hourly body work. They know for 2 weeks that I would be using my Geico Insurance and they could NOT one mention that like just FYI or something...Rude and unprofessional. Will NEVER go there again EVER

Impeccable customer service. Oh and great cookies!! 😉

Kayla and Frank are the best associates of this location, excellent service excellent location excellent staff and they helped you throughout your purchase and the services you needed.highly recommended.

Continued: On May 10th I received an email stating that the new completion date would be May 3lst. This update prompted me to call the dealership again. This time I spoke to the same gentleman that helped me on May 5th. He told me that the part I needed (a steering gear) was not available and he was not sure why because it is a common part and the vehicle has been out for 2 years now. He told me that they had already reached out to my insurance company to see if we could get my rental allotment extended but no one had got back to him yet.  He apologized and said that the new date was an estimate but honestly, he is not sure when the part would for sure come in. Realizing that this situation was out of this man’s control I contacted the Mercedes Benz Corporate number in which I explained the whole situation. The woman to whom I spoke to agreed that this was not how Mercedes Benz usually operates. She agreed with my concerns and told me that she was going to escalate the situation and that someone would call me within 24 hours to offer me a resolution to this issue. She even mentioned that returning the lease could be a possibility.  On 5/11, I received a call from the executive referral manager. Unfortunately, he did not have any resolution to this situation, he was very dismissive of my complaints and concerns and told me that this is standard for Mercedes Benz. He stated when you take the car to their dealership it is normal for them to take a while to get started. He also stated they have 30 days from when the part was ordered to get the part to the dealership.  He told me that Mercedes usually doesn’t cover any rental costs once the person needing a rental goes over their allotted days from their insurance company. He also did not have a solid date for when the part would come in. All he was able to tell me was that the part that is causing the delay was ordered on April 26th and that he wasn’t sure why I was told the parts take 7-10 days. He said that there is nothing that can be done until 30 days after April 26th.  He also said he would contact Mercedes Benz West about communicating with me more concerning updates on my vehicle and that he would investigate what’s going on with the part. I asked if there was anyone I could speak to regarding this matter and he said no, he is the only point of contact, which I find to be implausible. As of today, 5/21/2021, I have not received a phone call or text from Mercedes Benz West with any update at all. Last update I received was on May 10th.   As of May 18th, Mercedes Benz Corporate contacted me saying the part would be in the following day but still no update from the collision center. This is where I stand now. I am incurring out of pocket rental fees due to Mercedes lack of inventory and delay in parts and I am paying for a vehicle I can not even drive. For a company whose motto is “the best or nothing, through everything they do”, I don’t feel that they are living up to their standard. This Is a luxury brand, and I am a paying customer, I feel undervalued and dismissed.

My Mercedes was in a wreck and ended up being a total loss. Essentially no profit for Sewell. That being said, the customer service I received from Fred far exceeded my expectations. Gold standard organization. Communication, empathy, kindness, accuracy, efficiency, all across the board was just great. They do things right for the sake of doing things right. I am a loyal customer from now on.

My collision agent was Angel...and he was an Angel! He was very personable and professional. He kept me aware of the progress of the repairs on my vehicle and made sure that I was satisfied with every little detail. He assured me that Sewell guarantees the repairs to my vehicle. 5 stars for Angel!...and Sewell.

Jacob and Sam did a really great job with us. Everything was very easy and they explained the process very well. Top notch customer service. I dont think well ever NOT buy from Sewell again.

Customer service is awesome. So customer friendly!

Brought my car for service, Michael was very helpful he did whatever he has to do to work with my warranty and do the repairs without me paying an arm and a leg for it. Very good service, very accurate and on time. I also brought my cousin up there and he bought a 2015 S class and it was a very smooth and professional process. 100% recommended them.

Nice experience but no review of work at the end. Just check out and go. Staff was polite.

Getting my Cadillac fixed in this location. First impression is great, employees always very nice to every customers. My adjuster was Edgar, he helped me a lot during the period and also replaced my headlight too. Awesome guy and very attentive. Overall experience is totally fantastic.

No one WANTS to visit a collision center but the service here is excellent. During the stressful time of having an accident Troy did a great job of working professionally to serve me, kept me up to date with all the work happening and was always able to assist with any questions I had.Hopefully this isnt somewhere I will frequent but yet again Sewell has an excellent place to take your vehicle when needed!

Our Sales guy Aaron Sheng was very courteous and responsive to our whole car buying process. We had custom ordered our vehicle back in January and was told end of May would be when we would expect to have the car delivered. Then Covid-19 happen. With the factory closed for awhile because of it, I didnt think we would ever see that car. But as soon as the Factory began its production again, Aaron contacted us to let us know the status and we actually got it in early June. Sewell delivered, and everything from placing the order, financing and ultimately driving off the lot with the car was as smooth as one can hope for. Did i get a great deal, no, but it was a fair deal and Aaron and the team treated me well so no complaints. Would definitely buy a car from them again.

Max Sanchez is a great sale person

Shawn was extremely helpful and make me feel like a Queen! Everything was taken care of for me! I got in and out no issues and my car looks like new again!

We had a great experience here working with Jacob Perrett. He was very knowledgeable about the cars and after showing us different cars, he worked with us to build the car we wanted and kept us updated on the status and happily answered numerous questions along the way. Due to unforeseen circumstances with the Covid crisis we ended up having to cancel the car build, and he quickly worked his magic to get this canceled and a refund for us with nothing more than a text on our end. All in all I would definitely refer this dealership to family and friends and even though we ended up not going with the car I appreciated the fact that the choice for the car and what we wanted was always ours with Jacob working with us to ensure we got exactly what we wanted, we werent pressured into any situation, and there was no tedious negotiating back and forth.

Best experience for collision repairs in my life. Honest and clear communication, daily updates, and quick to let me know of unexpected changes.I cannot praise them enough, I absolutely loved the honesty of the staff. I wish all shops were this way.Even with the couple of minor set backs (wait on parts), they completed the repairs of my vehicle on schedule and was done the right way with original parts.I really hope I dont have a need of their collision services again (knock on wood), but without a doubt I will be a repeat customer. Highly recommend this place if you want the job done right.‐---‐-------‐---------Sin duda la mejor experiencia con talleres de hojalateria y pintura que eh tenido en mi vida.Los trabajadores fueron honestos y buenos para mantenerme informado del proceso de reparación diariamente y sin rodeos.A pesar de algunos contratiempos en cuestión de partes, el vehículo lo entregaron a tiempo, sin excusas y como nuevo. Un trabajo bien hecho.Si necesita un taller profesional y de palabra, que le explique exactamente que va a pasar y cuanto tiempo va a tardar, sin rodeos ni excusas, aqui es el lugar.

The experience at Sewell was amazing. Our salesman was Matthew Sanchez and he did a great job throughout the entire buying process. He treated us so well, that we actually decided to purchase two vehicles on the spot.The Sewell experience is really just that, an experience. Also, with the 5 year unlimited mile warranty on Mercedes you can buy with confidence.If you are in the market for a Mercedes Benz, or any car, I highly recommend you start, and finish, with him.Great job Matthew!!!

As always it is a delight coming to Sewell. The service is impeccable and the staff is very friendly. I drive 45 minutes and pass countless other dealerships, because Sewell makes it worth it.

Sewell truly knows how to take care of customers and make sure theyre 100% happy. Id bought from Sewell 6 months prior for my first time. I wasnt happy with the vehicle I purchased. Lenny Poulsen, the Director from the Houston store where I bought from pointed me to the folks here in Dallas. He couldve left me high and dry since used cars are buy as is. Lenny helped me multiple times with my BMW and when I still had concerns arranged for a fair trade for my BMW. I couldnt be happier with my experience. Theres a reason people say Sewells the best. Thank you Lenny for making me a Sewell customer for Life!

Outstanding service and competency. Edgar Villarreal. examined my car, presented a couple of options starting with the least expensive . The repair went far better than expected, Thank you !

Ask for Richard.He was great and informative.

Highly not recommended

Good experience on buying a car. Priced a good deal that could attract maximum. Having loan options or you choose to do outside. Free car wash is done any time for vehicle bought from them. However I wouldnt appreciate the quality of the free wash done. Definitely good with the delivery experience and the options available. Kids friendly place. On the whole, will recommend.

I wanted to share my experience of Sewell Mercedes Benz where I was actually buying a used Volvo, from start to finish my sales experience was impeccable, and this was due to Moriah Pratt being one of the best sales people ive had the pleasure to deal with. I will be back in the future whether its a Volvo or Mercedes, but keep up the outstanding work. Dont just think its a sale, they will support you once you drive out of the dealer lot which to me makes the difference. Thank you Moriah!Unfortunately, I have to downgrade my review after discovering that my car had been in an accident where the rear of the car was hit and this was never detected by this thorough inspection process. I only found this out when I went to have a rear bicycle hitch installed. I did inform Sewell, they were initially curious about the damage then when I advised them how much it would cost to fix they went radio silent on me. And my last problem which I assumed was balancing issue, either the dealer put the wrong size tires on or the previous owner where I cannot get the car to drive smoothly at 65+ mph, that will take another $1000 to fix. Ive learned a lesson here, and perhaps always get an independent inspection done before buying a used car.

Sewell Mercedes Collision Center has won my business for life. To my surprise Troy Schlafer even had my car waxed. I had some minor work done. Sewell MB made my car look brand new again. Lindsey Hinojosa (Receptionist) remembered me from when I called center to ask some questions. Lindsey greeted me by name as soon as you walk in from meeting me 1 time dropping off car. This is much appreciated. Troy was my estimator and you can tell he loves what he does. Troy carries that passion handling my claim till the day he drove up my car making sure I was completely happy and asked if I needed any thing to drink or offered me cookie. Luis Mendez ( Collision Manager) thanked me for my business and actually looked over my car when Troy drove it up. The Sewell Customer for life was achieved. Thank you for your excellent service and care you provided me and my beautiful car!

Amazing service by Frederick. Very skeptical and sadden with an accident the I had but everything went so smooth and as fast as it could w the great help of Fred. Can’t stress how helpful he was keeping me updated and guiding me through the process!

My husband trusted this company with repairing his 2018 Cadillac after a minor accident. The repairs took weeks and we were not kept in the loop with where we were in the process. This resulted in over 5 calls from Enterprise car rental threatening us with charges due to the extended repair time. I had to call Edgar several times to request updates and that he let Enterprise know that the repairs would take longer than they initially quoted. Then the straw that broke the camels back is that our police radar that cost over $650.00 was stolen from the vehicle. Edgar has promised to replce it by purchasing us another one as opposed to just issuing payment once we provided an invoice. The vehicle we have locks when the keys are a certain distance from the vehicle, so this means the thief has access to the keys at this facility. With the obvious lack of integrity displayed by the staff I now question the quality of work and I wonder if my parts may be aftermarket and the same person may have lied and said they purchased new ones and pocketed the difference. I would not recommend this location.

This location was not a good representation of Mercedes Benz. I have dealt with at least two different locations back home and I thought the experience would be the same. I asked for a seasoned car salesman (experienced) and was introduced to a kid with little information about a sale! He also was late to our meeting. His name is Hayden. Hayden also quoted me the wrong payoff for my vehicle when I provided him with my vin number. We discovered this during the meeting which was a 45 minute drive from my home.A true car salesman is on time, polite, and has gathered all the information needed to conduct a sale. Hayden also kept bragging on how the new location looks when I could care less about their location and was more intrested in purchasing a car. Unfortunately I left with the understanding that this location caters only to RICH, WHITE CUSTOMERS. which I have not experience with mercedes benz at other locations, thats why Ive own 3 and leased 1 in the past 10 years! I wouldnt recommend this location to anyone.

My baby was damaged all along the passenger side and I was devastated. I was happy to take it to Sewell MB collisions even if it meant paying extra because I knew I’d be getting quality work and the best customer service possible.From start to finish the process was easy and everyone at the collision center was great. Mr. Luis kept me informed and was incredibly helpful and polite. Even the receptionist went out of her way to make me feel like a valued customer, calling Hertz for me and helping me carrying my things to the rental car.They did an amazing job on the repairs and I would not take my car anywhere else.

Best customer service Ive ever had without having to be spending a ton of money... everyone is important to this company. Incredible business practices.

Very friendly and excellent service !!!Superb.

Great collision center... but they over price there new cars compared to other local Mercedes Benz Dealers

Best car buying experience till date. Worthy of a MB. 5 stars to Jacob and his team. Sewell is Best or Nothing!!!

Do not believe what you see on their website .they priced a car at $50 991 I spoke to Mathew at 9am in the morning regarding the car and asked so many questions .He was to send me pictures and we would take it from there .Mind you that price was on their page and cars.com as well .Matthew told me the car is priced low due to it being on special and current pandemic which is true cars are being lowered price .to my surprise 10 minutes later he said his manager Ian told him the car is now $60 991 that’s is $10000 difference .I sent him proof that on your page it’s still $50 991 and why would I buy at high price when your page has a different price he said it was a mistake they input the prices manually and error .My response to him was ok but why is the $50 991 still on both websites and if it’s an error why have thy price been advertised for 2 days and no changes made ?If I am buying the car today why would I not buy with the price listed ?That is false advertising and should honor the price every customer is viewing .The manger gave me a call and still insisted in me Paying $60 991 and not look at the pricing I am seeing on the website but buy with the word of mouth price he is saying is actual price .False advertising and the manager Ian would not even agree to them being wrong and accepting why they have not changed to the new price if that’s true .be careful when buying make sure the price you see is the actual price they will sell you the car for .no transparency at all .

Great service by Edgar Villarreal (collision center). Answered all our questions quickly and kept us informed! Highly recommended.

I will continue to come back here time and time again. Each time I’ve been here, the service has always been quick, easy, and painless!not to mention, the entire staff is super friends! (Can’t really say the same for other Mercedes Benz dealerships around town). I’ll be sure to purchase my next Mercedes from here!!

It should not take 2 hours to get air in your tire and be ignored in the process! The worst service Ive ever seen! After paying so much money to get the car! I wouldnt recommend to my worst enemy!!!

Worst place to get your car serviced. JAY MOORE is racist and was very rude. Told me to leave the property and was profiling me. Do not go here horrible manager and I don’t know why they have him there! Gives the Sewell brand a horrible name.

Excellent service department and Spot on Customer care!!!

Great customer service from Fred.

Although I had initially been disappointed by the collision center, Im happy to say they stood up, fixed the few issues and worked extremely hard to re-earn my familys trust in Sewell.As a 3rd generation Sewell customer, having purchased from the original Carl Sewell down to the current mgt Carl III and Jacqueline, I know what the Sewell name and reputation stands for and I expect more from Sewell and usually they deliver, exceeding expectations.However, like everyone they occasionally have problems, what makes the difference is they dont duck from responsibility, instead step up and own them, doing whatever it takes to make it right!You cant ask for more than that!

Outstanding customer service. Love everything about Sewell, specially their collision center. Had my new Escalade repaired there and I could not be any happier. Thank you guys for the outstanding work!

I love this location. My purchase was smooth and quick. Service has been good. I would recommend and repurchase here. ❤🚗 Everyonce in a while they may have tiny hiccups but nothing major.

Best service! Mike Boyd is so nice, professional and efficient.

Very efficient and customer service oriented. As you would expect, they are expensive but it goes with the territory of being a responsible Merc owner.

Excellent customer service

David Sharp is my to go guy very professional and fast

The customer service here is nothing but exceptional and the repairs made to my wifes GLE 43 Coupe were phenomenal. I will never bring my vehicle anywhere else.

Top notch service. Sewell sets the bar high.

I had an accident in my Cadillac and opted to have it repaired here. The communication was good; Jason kept me up to date and when I involved Jeremy he also provided good communication.The repairs took forever but that was partly due to the insurance which I understand. However, upon completion, several QC/QA issues came up. Fortunately for Sewell, the headlight approved by the insurance was bad so I would have to turn in it again. Upon the 2nd delivery, there were still issues, including the fact that the headlights were not adjusted properly and the front plate was not supposed to be installed.I paid a premium to have my vehicle repaired there; Sewells labor rates are above the insurance rates so I had to pay our of pocket. I didnt mind that but I certainly expected 1st class service and results; I definitely did not get that.I purchased both of my vehicles at Sewell Cadillac down the street and love the service and work there. I will continue to go there but I do not see me returning to Sewell MB.Edit: Surprising to see the (likely auto generated) response that Jeremy would like to know more about my experience considering hes copied on the emails.

I’m a middle aged black male .I went to the Sewell MERCEDES House dealership today to their preowned section looking at a 2018 Lexus they had as I’m going over the car a sales associate walks over with a white couple, the sales associate looks at me funny and says “hello “awkwardly and said “um Excuse me do you need help with something “ I said “I’m fine I’m looking at the car” So she stands there with a look on her face that made me feel so uncomfortableThe whit couple totally disregardsthat I’m already looking at the vehicle the sales associate told them to go ahead get on the car,I said to the (Lauren) sales associates “do you want me to leave or something?” She replied well no but I’m I was going to show them the car.I was so upset and felt that if I were a white make looking at the car I would Definitely not have gotten treated that way,As i asked another sales associate for the pre owned sales manager which is Mitch Loftis, Lauren rushes in to his office before I could inform him of her behavior I assume to make up a lie of what she did,I told him the Incident he apologize on her behalf He had hardly any excuse for her total disrespect and bias way she treated me ...I’ve Purchased three cars from school and have always had a great experience and Lauren in pre-owned at a Sewell Mercedes has tainted their reputation for me I’ve never been treated that way from any Sewell associate I’m very disappointed and it is left of bad look on them for me.

Luis, Edgar, and Shawn really took care of me and my SLK!

Customer service is the highest priority.

I’m switching my service to here, even if they are further away. I just find it difficult to go Mercedes of Sugar Land. The service department has left me with a permanent sense of distrust.

Always exceeds expectations

High End!

The customer service is outstanding

Not competent enough after sales

They are Oky

Why was my review removed?

Not going back