I received a call from a SEARS’ representative regarding my experience with SEARS’ services on 8/11/21 at 8:00 A.M. I told her my concerns. I recently moved into a three-story town house The team accomplished the job of cleaning my upholstery and cleaned the grout my three restrooms.I was the first job of the day and the team was on time, but seemed rushed and careless regarding the overall job. The blue hose used for cleaning was coiled and not straight as it entered the townhouse. Next thing I know is that water/cleaning solution from the blue hose is leaking to the second-floor steps to the first-floor steps. Water/cleaning solution was also a bit on the walls and baseboards. They asked for a mop, which I did not have, so I got several towels to help clean up the stairs. I just had surgery and am supposed to be taking it easy, but I did help clean up the water on the stairs because they were not moving very quickly. Also, water was being tracked on their boots. I placed towels down to prevent the water from their boots getting on the carpet in other places of the house. To my knowledge, the wooden floors were not ruined. I was told that the truck they were using was a truck that was not usually used and that is why that happened. The other truck they typically use was having mechanical problems.Two bathrooms were cleaned on the second floor. The third-floor bathroom is where the blue hose was rubbed against the white wall while the bathroom tile was being cleaned. It looks like the hose was consistently rubbing against the wall causing blue marks. It looks as though the plastic piece was not being used or it was not being used properly. I did not notice the marks at the time until later on in the evening. I tried wiping the blue marks off of the wall and the paint started to come off of the wall. Please refer to the photos below.Also, I asked that the team wear masks while they were in the house. I noticed that the masks were not continually worn.Three items were also left behind. A white rag, which I threw away. A plastic guard and spray bottle was forgotten. Please refer to the photos below.A representative from SEARS contacted me on 8/12/21 and asked how my experience was and I told her what happened, which is written above. She said she would let another person in SEARS know about my experience and wanted to “make things right”. I also received another call from a SEARS representative on 8/13/21. She read the email that I was told to send. I also informed her that my mat by my door was soaked from the blue hose leak.It is now 8/19/21 and I have yet to hear from any SEARS representative. Also, the team has yet to pick up their equipment.Proceed with caution when hiring SEARS and be prepared to oversee the team so that what happened at my house will not happen to yours.

Edgar G & Jordan did my duct cleaning. They were very professional and thorough. They laid down tarp and cleaned up after. They explained the UV light system thoroughly while installing it. They cleaned my vents and sprayed anti mold sanitizer.

Honest and upfront which is hard to find these days. Asked for Edgar and Joey. Top notch services. The before and after pictures along with video recording was impressive.

I was very happy with the dryer vent cleaning service provided by Edgar G and Jamarcus. They came early, worked very efficiently, and cleaned up after they finished. Both are very pleasant, friendly, and professional. Ask for them by name to clean your dryer vent or A/C ducts.

Edgar and Jamarcus introduced themselves and came in and put on those little blue shoes. They asked a few questions and then started to work. They checked the unit and counted the vents. Tarps were put down and the work was on. They brought all necessary equipment and started cleaning those vents. i was told I needed a UV light bulb replacement and we added the exhaust cleaning. They continued cleaning vents and the big noisy vacuum did its thing. Jamarcus cleaned the mold from the kitchen vent. They finished, and Edgar prepared that invoice to close out. I enjoyed watching the young men worked so efficiently. Thank them for such a wonderful job.

Edit: After a day we did it ourselves using our own steam vacuum cleaner and the stains were gone. So, you know what is the kind of quality you can expect. Either they intentionally wont remove stains or they do a poor service for the money we pay! So, I strongly recommend stay away from Sears carpet cleaning.When I spoke to the customer service reps, they mentioned the thorough cleaning is 2 step process and takes couple of hours to finish. The technician finished 4 rooms and stairs in 45 min and left. Once they come they will restate that stain removal is not guaranteed and costs 30$ per each stain (and this is dog pee, its not a permanent stain!!. They just wanted extra money otherwise just plain steam vacuum, which I could have done without causing ~200$ bill with my own steam vacuumer ). And they consider even tiniest dot as a stain area. They dont remove any stains in the initial quote they give you over phone. The technician in fact charged me 7$ extra for attached small closet (probably a rule, but I considered its part of the room it was attached to). Anyways, I will never recommend sears to any of my friends. the local agent was right. He promised everything under 250$. No wonder this company is bankrupted for such false promises and poor service.

If you want to be nickle and dimed for every little thing... this is the company for you!!!Closets in your bedroom??? An extra $8 ... cause thats NOT part of their 99 dollar for 3 bedroom deal. What if its a big closet.... oh, thats $20... you want a discount... sure theyll drop it to $7 a closet!! Awesome!!!Oh and $40 for a hallway... $40????!!!They did NOT disclose this information at the time of booking the appointment. So I have to dish out MORE money on top of all the money I already spent. No thank you!!My opinion, Best stay with your local mom and pop shop, at least your money stays within your community.Sears... go for it if you want to be given hidden charges of course!

Edgar G, Jordan and Gabriel team was very professional and thorough with explaining the process with air duct cleaning and dryer duct. We would use them again!

Immanuel took his time to examine the job, then explain everything he was going to do. He then proceeded to do a top notch job of cleaning my carpet and tile. 5 stars for sure!!!

Edgar and Jamarcus were professional on their duties very nice associates from Sears I believe they are a good asset for the sears company they deserve a rate.

This was a reasonably good service for a very reasonable price. They only do ‘light’ moving of furniture so it helps if someone can do that with them.

Daryl and his assistant came yesterday for duct cleaning. They were very polite and somewhat thorough but;1 They scratched the front door with their machine2 They left marks on wall from their hoses3 They did not clean up all the dirt they left on the floor and furniture4 Worst is that they clearly did not clean the entire duct on three runs

Edgar G. and Joey from Sears Carpet & Air Duct cleaning techs provided air duct cleaning for us today. I found them to be highly professional and thorough in their work. I had a possitive experience and want to thank them for their hard work today!

Air Duct cleaning was terrible:1- The guy scratched many walls and baseboard on my house, I just painted everything, clean the ducts was the last part before I move in2- The guy was more concerned in up sell a crazy expensive UV light than perform his job.3- After I turn on the AC a lot of dust fall to my floors.4- The guy moved out the AC filter from my AC and did not tell us, I only figure out many days later.5- They left a big mess after the job was done, specially at the bathrooms, they did not clean after they finished.6- They did not clean the grills, they asked $ 195 to clean 11 grills.Overall I am very disappointed, I checked so many good reviews about Sears and even they are not cheap I decided to trust my house with them, but was a mistake.I know that there is a 30 day period that I can call them back, but how can I trust my house again with such careless performance ?

Good service. They were professional both Edgar and Gabriel.

Very good service and professional and fast. The tech and his assistant were great.

Tech Mr. James Josep did an excellent job. Very prompt, courteous, and professional. I will surely ash for him again.

Edgar G. and Jordan provided friendly, efficient, and professional service. Would highly recommend them for air duct cleaning.

For the first time, since I started using this service over the years, SEARS sent one technician, Mr Wilio Pavilus. This is my best service yet, from SEARS. Mr. Wilio was professional, he respected my home, executed the job flawlessly and in a time efficient manner. I am definitely a happy customer.

Darryl and Jamarcus were very professional and cleaned my air ducts and dryer! They cleaned up after they were finished! Very professional thank you all!

We used Sears carpet cleaning to help remove water stains from a recent pipe burst. The service team was responsive and professional. Although the water spots were not able to be removed we were satisfied with the service.

Hired Sears for dryer vent cleaning. The crew led by Craig shows up on time and provided a lot of educational knowledge on the importance of dryer vent cleaning. Confirmed the location of the dryer exhaust outside and removed the lint from the exhaust. Allowed me to see the amount of lint they removed to validate the reason for doing it. Also provided several useful recommendations such as running the dryer empty to help with removal of lint and moisture. Also turn on exhaust when taking a shower to minimize mold/mildew and sweat on mirror etc. Would highly recommend them.

Darryl and Christian arrived on time and were very professional. They cleaned my air ducts and vents and took care to keep everything clean and neat. Safety precautions were taken to reduce the spread of COVID by wearing masks and shoe covers. I recommend this team

Michael was great and very informative and courteous. Maribel was super friendly on the phone and answered all my questions. Will definitely use their services again

Lorenzo and Anthony were the Sears technicians who came to clean my air ducts in Conroe, Texas. They were very professional and polite throughout the process. Since I have never had this service done before, I was hesitant to spend more than advertised but they tactfully made suggestions in the best interest of my home. I ultimately chose to have 7 extra vents cleaned after realizing the offer only granted 6 vents per the promotion.To Lorenzo and Anthony... thanks guys for your help today; hopefully this will help reduce the duct that has been a constant battle in my house.

Calling Sears and setting up the appointment to get my a/c ducts cleaned was so easy. The operator was so cheery on the line. She made me smile and feel good about choosing Sears. She understood what I wanted and she was efficient and very knowledgeable. JD and Anthony from Sears Duct cleaning service came to my house and did an outstanding job of cleaning my a/c ducts. They called me in the morning to give me ana time estimate of when they would arrive. They arrived just as promised ready to get started. They were very professional. They explained every step of the process. I really appreciated them telling me about a problem I had with my UV light system. Instead of just charging me for a replacement UV bulb, they showed my husband how the wiring was not connected properly and needed to be corrected. I really appreciated that information. I will be calling them again.

Luis was very friendly and very courteous. He really did a excellent job. Since the carpet was so old I was surprised it looks so good. I will recommend Sears carpet service to everyone. I would want my air ducts done eventually.Thank you,Patti McLimans

Anthony & David were awesome! They arrived early, suggested additional services and made it happen while they were here. They came initially to clean a dyer vent. After suggesting an air duct cleaning service we allowed them to do that as well. These two individuals would be an asset to anyone looking for professional employees. Very impressed

My carpet looks fantastic. Michael was very knowledgeable and used the proper cleaning supplies to remove very hard stains. I was impressed by his service, and professionalisms that I trust his recommendation to have my air ducts cleaned by Sears. I will recommend Sears to friends and Family.

Mr.Edgar G and Donovan Sears Team was so Amazing Job!!

Michael did a great job and made sure I was pleased with the service. He asked if the job was acceptable and if not what can he do to make it better! I have used Sears for years and he went above and beyond!

The worst Carpet Cleaning service ever. The crew was completely incompetent and gave a lot of bogus excuses for their lack of expertise and knowledge. I have proven with photographs that I can clean the carpet 10 times better with simple soap water and a Shop-Vac.

Lorenzo and Christopher were wonderful. They were on time and did a wonderful job. Very professional. I have used Sears for years but then you get that one that you like to request and he is one of those people.

Mr. Willio showed up on time, had his mask and shoe covers on. He inspected each area to be cleaned, offered extra services and explained the services in detail. He went to work and was very thorough. My carpet looks beautiful and my home smells amazing. I will definitely return and will be requesting Mr. Willio. Thanks for providing great service sir!

Service was prompt. They called when they said they would and showed up on time. Carpet looks great.

The technicians Anthony E. and Egar A. were professional and did a great job cleaning my ducts.

Both Craig & JD came professionally dressed with masks on. They explained everything they were doing. Craig let me know my uv lights were out. They also took the time to replace my air filters.

Lorenzo was very professional and answered all of my questions. The carpet cleaning was done very well and fast! I would choose Sears Carpet Cleaning & Air Duct Cleaning again. I hope that Lorenzo will be by technician the next time. Great service! Thank you Lorenzo for the exceptional work you did.

Ive had the pleasure of speaking with Nicole and Amber... The birth of them were very polite and professional. Willo was the guy that came and shampooed my carpets, he was very nice explained everything and did and excellent job. Every spot that was on my carpet came out. Which I was hesitant. But theres a very big difference when were shampooing our carpet and a professional cleaner coming to do the job.

Michael is the GOAT!!! Super professional, down to earth, and a great guy. Seriously deserves a raise because he goes above and beyond. Wouldn’t mind hanging out with this guy, good people!

Yes, my mother had Sears to come out and clean her air ducts and the return in the home. We were very pleased with their work. They were very thorough and very neat. They were also very kind 😊 and courteous.

My technician was James and not only was he prompt, courteous, and professional but he did an amazing job cleaning my carpet! James was able to lift stains that a previous company weren’t able to remove...will definitely use Sears again!

Michael D and Joshua B did a great job on cleaning the carpet. Michael offered a protector for the carpet. No one never suggested this to me. I decided to try the protector, the carpet looks great. Very professional and outstanding service. I always recommend Sears to my friends. Maribel P very professional over the phone in setting this carpet cleaning day for me. I love the reminder before they show up. Great service team. Thank you

I would like to give kudos to Lorenzo n Willow for their professionalism n their time used accurately, they came in on time and started to work promptly n done an awesome job, my carpet looks like new carpet n smells so fresh. Thank you Sears for these two young men Lorenzo n Willow very good workers n very PROFESSIONAL INDEED.

Michael and Jydarrein did a great job cleaning our area rugs, carpet, and couch cushions. They removed a large stain and pet odor. The whole process took less than 2 hours.We also had our AC ducts and vents cleaned, treated for mold, and sanitized. Edgar and Gino were thorough and explained the process. The whole process took just over 1 hour.

Michael did an exceptional job cleaning my home ( carpet/sanitation) today! He patiently explained each service and the finished product was amazing! He was also prompt, sweet, and a doll! During this COVID-19 pandemic I needed a deep clean and that is what I got! I will definitely use Sears Carpet and Upholstery in the near future, thanks again Michael!

Luis and Larry did an awesome job of cleaning my carpet. I was extremely pleased with their punctuality and efficiency. My carpet feels and looks brand new. Thank you Luis and Larry for a job well done.

It was so good to call three years later and hear the lovely, professional voice of Maribel, in fact she was the reason I choose to return to Sears,for service. She was able to get me set up with an appointment the very next day! I was informed as to the arrival of the technicians and Kendrick and Joshua were very respectful, and knowledgeable young men.When they arrived at my home they were very helpful as I had to move furniture close to the vents that needed to cleaned. They worked clean!! and gave me advice about maintaining clean air ducts.These are three really wonderful team members! As a former Sears HR manager Im proud of the service provided by these team members!

First time I am using sears for air duct cleaning. Edgar G and Immanuel were on time. They were professional in the way they carried out the service, cleaning up the area after the service was done in every room. They showed areas in the attic, which were beginning to catch mold. They also suggested temporary and permanent solutions to prevent mold from growing. We ended up installing the UV light, based on their suggestion. Overall, I am quite happy with the two of them and sears. I will call up sears again, for any home maintenance activities.Only reason for not giving a 5 star, is the price. They may be competitive, but they need to look at the over all market condition right now with people losing jobs left, right and center. It makes business sense to lower their rate during this turbulent time. They will end up having a more loyal customer base.

Sears was exactly on time for my whole house air duct cleaning and disinfecting, and to vacuum out my dryer vent. They are very professional and thorough. I will have them back next year for the dryer vent and 3 years for my air ducts, just to be proactive and avoid build up.

We hired Sears on 7-25-20 to clean a couch, love seat, and two chairs. Once the technician looked at our couch and love seat he determined that they could not be cleaned because of the material which was no big deal. Before he started on the chairs we inquired about getting a rug cleaned that had a urine smell due to having dogs. The technician stated that rug could be cleaned and that he had a pet enzyme that could be applied after cleaning to neutralize pet odors. We were given price and agreed to have rug cleaned and enzyme applied. 24 hours after everything was cleaned spots on chairs reappeared and rug still had pet odor smell. After looking at receipt we cant find where we charged for enzyme so we are not even sure if it was applied. We have made multiple attempts to contact Sears unsuccessfully to see if Enzyme was applied and to see what their policy is on coming back out and work on stains and to apply enzyme if it wasnt used (we were not looking for anything free just wanting to visit with someone regarding our concerns. I would not recommend Sears Carpet and Upholstery Care

JAMES was AWESOME. Very professional and knowledgeable!

Completely Messed Up Unprofessional ServiceDishonest Customer Service$732 for a 30-minute tile/grout cleaning with machine that did not clean grout, I was promised that technicians will use hand brush to clean grout which was the main reason for this entire cleaning service. And, on top of that, they left us with a huge mess.

Michael Davis did an excellent job of cleaning my carpet and area rugs. His aim was to please as a 5+.

My experience was very pleasant. The young men JD and Dwayne were very polite and professional. Fine young men I felt like I was dealing with my sons. I am very pleased. Will definitely use this service again!

THE TEAM CLEANED MY AIR DUCTS.THE TEAM WAS VERY PROFESSIONAL, COURTEOUS AND VERY IMFORMATIVE ON EVERY STEP THEY WHERE TAKING TO CLEAN THE AIR DUCT, ALSO SHOWED BEFORE & AFTER PICTURES

Clean air is important! The Sears technicians cleaned my air ducts which were filthy from a floor contractor sanding my floors without filtering out the grime. I noticed the difference immediately.

Kendrick and Jydarrien cleaned the AC ducts. They were very professional and polite and seemed to do a suffix job. They made sure they kept areas free from dust and debris.

Edgar G and Joshua B arrived timely. They explained the process to us. After they evaluated the work to be done, they reviewed and explained the various options with us regarding the work to be done. Very professional individuals. And they made sure to leave the work areas neat and clean. We are thoroughly enjoying our clean air. I have already recommended Sears to a neighbor.

Sears was prompt & worked continuously cleaning the ducts in my house. Craig knew what he was doing & stopped at times to explain any problems. I definitely would use again.

They helped me clean ac ducts and dryer vent duct. Professionally excellent!

I chose Sears trusting that I would get a straight forward quote and service. Unfortunately, I did not. I got a quote and booked an appoinment for 4 bedrooms, a game room, and a stairs. When the technician, Jose P., arrived, I chose to do 3 bedrooms instead of 4. I asked Jose how much would that lower my quote. He said that it would not change, because I have a 3 feet x 3 feet turning area in the middle of my stairs. I found it odd, so I called Sears to check. Sears Representative, Tabitha M., gave me a new lower quote. When done, Jose insisted that I need to pay what he told me. I called Tabitha, this time she said that I would have to pay whatever the field tech charge!(?) For $20, I decided that it was no longer worth my time questioning them... This is Sears? Yes, it is...

The technician Craig Oldfield very professional and answered all questions. Craig is very knowledgeable on the whole air ducting and explained everything very detailed.

Wilio arrived on time and ready to get after it. He steam cleaned the grout and tile in both of our bathrooms.He did a sterling job! He was also very conscience and very professional. We had some challenges re; the work order but Wilio fixed it quickWilio is a keeper! Thanks!

Luis was very professional. He called with plenty of lead time and showed up on time. He was able to get out some red paint stains in my daughters bedroom that I wasnt able to get out myself. Luis and Brent worked well as a team and finished the job efficiently and quickly. I would highly recommend them to anyone looking for a carpet cleaning. Please give them recognition and a bonus!

The entire experience was easy and efficient. Our appointment was set, technicians showed up on time, and we got a call letting us know they were on the way. Sometimes companies say they will call ahead, but they dont. This is helpful as I work from home. They were friendly and did a great job on our carpet. We will definitely use Sears in the future for carpet and furniture cleaning.

A Michael and William cleaned my carpet today, which is going on 13 years old and made it look new

I scheduled to get my rugs cleaned. It was a great and proficient experience up until the day my service was scheduled. I was told the day before my window of time for service would be 11 am - 4 pm. My expectation as a customer is for a company to follow through with what they say they will do. OBVIOUSLY. I am an extremely busy person so I cant just run to my phone at any given moment, without it being on my calendar. So, Maribel, tells me that since I didnt return my call to a 9 am call stating my service would be happening at 9 am instead of between 11 am - 4 pm that it was my fault for now knowing as they could have sent the technician to lunch or something?!?! How does that matter to me? Again, my expectation would be you arrive between 11 am - 4 pm as promised. I have to make arrangements to have someone open my home. She was EXTREMELY rude, disrespectful, and lacks conscientiousness on how to treat customers. An apology for the obvious mistake would have been nice.We are all human and mistakes do happen what shouldnt happen is how I was treated. So very disappointed as I was looking forward to having sparkling clean rugs.Happy Valentines day, Maribel. I hope today is as great for you as your bad attitude!Regards,Leslie

Tile and grout cleaning. Service did not meet expectations

Both Edgar G and David were very professional and informative I’m really happy with the job they done cleaning out my dryer duct.

Edgar and JD came in and did their job well! They were highly professional and they had great customer service. Both were knowledgeable in what they were doing and will highly recommend them to everyone we know. Thank you Edgar and JD!

Wilio was very professional. He arrived on time asked which areas needed cleaning. Advised on other services he provides. Prices are prices man. We did three rooms initially the ended up adding couches. We look forward to the title next time. And he was courteous enough to wear a mask. Highly recommend

Had my air ducts cleaned! The guys were Very professional and did a Great Job!!

Kendrick and Dwaine were very helpful, professional and patient with us. We had a discrepancy with one of the Sears Reps...And Kendrick went above and beyond to ensure our concerns were addressed. Then he and Dwaine performed an excellent service of cleaning our ducts. We appreciate their knowledge and experience.We are very pleased with the Service they provided.

Overall, I really enjoyed the service provided by Sears Cleaning Service. Luis and John had fast and quality service. Not to mention them arriving on time, kindly explaining the cleaning process and of course making the process as smooth as possible. My couch looks so refreshed!

Michael was extremely professional and provided a great services.

These two technicians were on time, professional, friendly and went above and beyond to provide excellent service. Thank you Lorenzo and Immanuel

Mr.Craig & Miguel cleaned out our air ducks,dryer vent, roof vent and treatment for mold and mildew in the vents/ air ducks

I had my stairs and landing cleaned on the 22nd of this month. The price was $117. The guy asked if I wanted carpet protector for additional $35. I fell for it, big mistake! It was a small amount of liquid that I could have bought at the store myself for a fraction of the price that the guy sprayed on the stairs. I waited for 2 days for the carpet to dry so I can see the quality of their work. I am disappointed! The stairs are still dirty! I have spots upstairs that I pretreated before they arrived but the carpet cleaning job hardly helped get rid of the spots. I wont use Sears again. Its either your equipment doesnt do a good job, or the people you hire dont care about the quality of their work.07/31: I just saw the a reply on my review so I thought that was nice of Sears to address my issue. I called the telephone number, only to feel more annoyed. The rep on the other line sounded nice, yes but all she did was go and on about the possibility that some stains are permanent and repeated over and over again what I told her previously- she reiterated how the constant foot traffic of one person could have caused it and that some stains are permanent and on and on . She talked more than I did, repeating her lines over and over again so I questioned if she was a real person or a robot? You know, when a dissatisfied customer calls, please be more empathetic instead of try and justify the service that was done previously. Dont talk more than the customer. Hear them out. Listen more. Talk less, young lady. Learn the art of listening, empathy. I will give a better review when my issue has been addressed because I know what is fair. This review is about my unpleasant experience with your customer service person on the phone. I dont want to be mean, I just want a good service! You guys dont want a negative review either but consumers pay money for the service and therefore, expect their moneys worth.

Service requested by Richard Rodney. I dont appreciate the lack of sanitary methods used. There was a ladder available but I found a worker standing on my BED!!! My mattress is outside soaking in bleach and my comforter set has been thrown away. There was dust everywhere. Also, there was a birds nest in my attic that needed to be removed. For some strange reason the workers left most of the nest remnants at my front of my door and managed to sprinkle little wood chips all along my house. Im disgusted by Sears and Ill never refer anyone nor use this area of your services again. Im still cleaning up.

Darrel and Joshua were very professional. They explained what they were going to do and counted all the ducts. They suggested further solutions to their new findings while looking at the ducts and explained the extra services to help solve our problem. There was 3 vents that they weren’t able to get to clean because it was too high but, besides that, pretty great job. Joshua was very kind and asked for a broom to clean up the dust caused by the machine . The value for all the work done was really great as well.

Ronald and his assistant were punctual, thorough, and professional. Ronald explained what they were going to do and why. We had some very old, dark stains and he was able to get rid of so much it is hardly noticeable. On our stairs, he also noticed that the carpet was old and worn from 20+ years of traffic and it looks a lot better. We are still planning on getting new carpet on the stairs in a few years, but now there is no hurry. The whole job was quick and dried when they told us it would be dry. We would definitely use Sears and this crew again!

The service I scheduled.could not be rendered at the time. They explained why and tried several ways to complete the job! They still helped solve the problem and gave me other options. Josh and Dwaine were very professional and did a great job!

Joshua W and Edgar G were very professional and did a great, tidy job cleaning my dryer vent.

Excellent service and very punctual! Wilio did an excellent job and was very easy to work with! I’ve been using Sears Carpet cleaning services for 3 yrs now and would definitely recommend them.

These 2 young men Edgar A and Lorenzo R were absolutely professional and did a wonderful job cleaning our livingroom carpet.

Wilio was very friendly and professional. He did a great job cleaning our carpets quickly. You can can’t even tell a large black lab lived there!

They did a lousy job! They did not clean the mold in the ac duct like they said they would. After taking my money, they claim that they can only kill the mold but not clean it out of the air duct. Will never hire them again.

Darryl and Edger did an amazing job. I originally requested 2 units be cleaned, however due to their professionalism and customer focus, I added 3 additional units. They went above and beyond expectation. I am excited to write this review, because it is quite rare to find people that truly excel at their craft. Even though Sears cost a little more than the market average, it is worth having the work completed by true professionals. I would give 6 STARS if possible. Great Job Guys!

Wilio was prompt and paid attention to detail. He was extremely thorough with the stains that were on the carpet. He explained the whole process to me before he started cleaning. I would use Sears again to carpet clean and I would specifically request him again.

Josh and Edgar worked very hard and did a great job on my dryer vent cleaning. They encountered a problem but did not give up and went above and beyond to do everything they could. They were very polite and hard working.

They were very professional and quick. They were in and out in 35 minutes. They were also on time, arrived within the scheduled window time and called ahead 30 minutes to let me know when they were on the way.

Ron and Charles came out to clean my carpets and I was thouroly impressed with their attention to detail and their customer service skills! They listened to all my wants and needs and insured I was happy before they left! They were so nice and easy going I felt safe to let them in my home. They were very professional and went above and beyond! I’m a real customer and I highly recommend this service and if you get Ron and Charles as your techs you’ll be just as pleased as I am! After the floor dried I noticed it was a little sticky, maybe it was just me but sears came back out anyway and Ron came back! I’m over joyed with the customer service and no questions asked Ron did a quick go over! I highly recommend sears and highly recommend these techs!

Could not be more pleased with the professionalism and service provided by Adolpho and James. We first obtained a quote from a competitor to clean the air ducts. Prior to the competitor performing an inspection, we informed the advisor that the evaporator coil and plenum are new as they had recently been replaced. We were quoted $875 to have the air ducts cleaned and $1,465 for a UV filter. The competitor also advised that our unit was undersized for our home and suggested that we replace the entire HVAC system for $9,500. Adolpho and James with Sears came out and performed a similar inspection and informed me that duct cleaning wasn’t necessary because our unit has a new evaporator coil and plenum. Instead, Adolpho recommended deodorizing our system and installing a UV filter. They installed the UV filter and deodorized our system for less than what the competitor quoted just to clean the ducts. It took Adolpho and James less than an hour to complete the service. Great job, great price, and above all, THANK YOU for your honesty and integrity!

The guys did a good job. They need help in explaining how the process works and customer service professionalism. i always use new Subs at my home before bringing them on board with the business.

Great job. Had Sears Clean Houston perform a grout cleaning in our kitchen and the results were fantastic. Britton our cleaning tech explained the process in detail, took measurements, and had me sign-off on the total before starting the cleaning process. The whole process took less than 30 minutes to clean roughly a 170 sq/ft area. Will definitely used this service in the future. Great communication during the process, they called day prior to give you your appointment window and then called with a 30 minutes heads up once the Tech was en-route.

Awesome Tech & Work. Josue M. was on time and ready to work. Very informative a great worker. Helped me move some stuff that was needed to clean the rooms as my wife was pregnant. This is one of those guys that needs to run the company or be on undercover boss as he had a great work ethic and was really nice and hard working. It was a pleasure doing business with him and the company and i would have him come back anytime!

Great service! honest, professional, informative, and Carlos Nunez was the technician - he explained in detail all the work needed and how he was going to perform. He did a detailed cleaning of our HVAC system and installed an air filtration system, went above and beyond what we expected in terms of quality of service. I would highly recommend Carlos and Sears to anyone.

Sears Air Duct Cleaning did an excellent job cleaning our old moldy air ducts amd vents. The technician Edgar G. Issac was very knowledgeable about the cleaning process and offered some tips on how to save some money, including 0% financing. He found some mold and offered several options for how to address it. He even took some videos and pictures of installed equipment and the cleaned ducts to show the completed work. This was helpful as we are physically unable to go into the attic and check the work. The work was done efficiently and thoroughly. Our house already smells and feels cleaner. Thanks for a great job Edgar G. Isacc and Sears.

Technician is really helpful and did a good job.