This place used to be ran quite well, Ive done buisness here for a little over 13 years, Ive used there product even after all the coil problems for the past, lennox was my favorite brand and is in hopes to still be my go to. Lets just say the counter guy that I ran into gave me quite a problem one day and this might be a isolated incident. Though some miss communication, happened. Ans the guy straight gave me the worst attitude and acted like I was someone that didnt belong there, Ive spoken with the lead tech Tyler a number of hours, as well as taken classes at this same location, Ive been in this store a number of times, this incident has me wanting to go some where else with my buisness. And I hope they get there counter people a little bit of a humbling experience. Ita tuff enough trying to do this career. To have a guy at the counter give you a hard time because your trying to purchase they product, that under warranty.

Damn theyre FAST

Just wanted to share my wonderful experience this afternoon... I called in to get help with a part number and coil information, Adrianna answered promptly and cheerfully gave me extraordinary help! She went over and above to help me get my issue resolved! She is awesome! What an Asset to the company!!!

Shipping and Receiving is on on back of building and otr drivers can park overnight open at 0600 am

Awesome Service!! Liz was awesome!

Helpful only if you’re lucky enough to get the right person (few and far between) or catch them on a “good day”. Otherwise, be prepared to block off 2-5 hours.Even if you use the app or web page, planning ahead to actually have the items you need on hand when you arrive is basically pointless.If the equipment happens to somehow make it past the warranty period, the on-site service leaves much to be desired and ends up costing more in time than if you had just chosen another manufacturer/ supplier to begin with.

Jeremy at the NW Windfern location has always been a big help with getting material and equipment out in a timely manner. From the front desk to the warehouse personnel at the NW location they put customer care first thank you all for your help !!

Lennox on windfern is best ! staff is always helpful and friendly .

Lennox is a great American brand of air conditioning equipment. Great store location close to my office and the Belt way. Staff is pleasant and helpful. And this location is well

Customer service is always great at this location!

Got me beating the heat

Lennox OEM parts

It says they dont open till 7:30, but I got here at 6am and was able to get a dock door right away. They started unloading my trailer about 6:30am or so. Good service the guys that do the unloading seem pretty cool, they never gave me any attitude. Its 7:10am and Im unloaded now.

Delivered friendly staff and was quick

Knowledgeable staff, Great Service & Prices for the professional HVAC contractors. Free breakfast tacos and Gourmet Donuts, popcorn & Coffee in the mornings...

Awesome service. Awesome jalapeno poppers. Great sushi.

Good products but slow service

Worst customer service experience ever

Lennox only received two or three stars. This place is for a HVAC business with a license. See the detail in your system. THERE are at least 6 reviews with one star! On September 16, 2017.

Excellent service.

In and out for warranty coils

In and out for loading

We installed a new lennox package unit on the roof at our office. It worked for 3 days and then began freezing up. It has a restriction. I have reported this to lennox and they will no longer return my calls. Horrible customer service. I will never sell a lennox product in Houston ever because of this. Garbage equipment.

Pretty fast always friendly. Still kinda new but they’re getting there.

Great place, friendly knowledgeable staff!

Not homeowner friendly. Just wanted to buy a FAN....no freon.nothing crazy...the fan on top of my compressor unit broke. On hold forever to only be told I need an EPA number.........for a fan? Transferred me to another number, Consumer Affairs, where the recording said 15 minute plus wait time. Did not stay on the phone for the 15 minutes plus.

Great product very quiet & efficient

Worst and misleading people

Fast service.

If you are a technician and need a universal part, I suggest to go somewhere else because these guys dont even know what they are selling.

Ryan was very rude over the phone. its been 2 weeks and they dropped the ball and the part is still not there.

Great place great people

A little tuff to find but look in between the 2 buildings.

Quality equipment

Excellent service

Very good attention

Very good service

They take forever they are very slow to deliver the worst equipment in all of Houston more than 1 hour waiting