It was 8pm when I contacted AC Comfort about our AC unit not cooling properly. My initial contact was to see if there were appointments available tomorrow. Rey told me he wasn’t going to wait for tomorrow, but that he would send a technician out tonight. Osiel arrived around 9pm and completely amazed my wife and I with his professional service and courtesy. We are beyond pleased. I highly recommend AC Comfort to everyone!
Oziel was a great technician, very polite, went above and beyond, also very knowledgeable and patient, he answered all our questions. Also the girl who scheduled the appointment was great from the beginning, she had an appointment available the same day. I really appreciate you guys.
AC Comfort is by far the best AC company weve dealt with. They are always timely & explain everything thoroughly. They document EVERYTHING to show the current state & the completed state once theyve completed any work. Prices are fair & more importantly, they do a great job. Highly recommend AC Comfort!
Rey and his team were prompt, friendly and courteous. Their quote to replace our two evaporator coils was reasonable and installed the next day after accepting the bid. Highly recommended!
This company is wonderful to work with. Every employee is professional, personable and illustrates what is obviously a customer service centered culture. They have done work on our home previously but this time they worked on our warehouse. Yes, they do commercial work as well. Can not say enough good things about these awesome people.
My tech (Ozzie) called ahead of time, showed up on time, and was extremely professional. Took a lot of pictures and took time to explain to me all issues, highlighting urgent and non-urgent issues. Did a good job of explaining what my options were; but most importantly, he came across as sincere, honest, and very respectful. This company has what matters to me the most, excellent customer service!
I am so impressed with the professionalism and ethics by this company. My AC was not cooling and they sent someone to check and repair it quickly. The techs were knowledgeable and explained everything to me every step of the process. The cost was extremely reasonable, especially for a same day response. I will use them for all my heating and cooling needs.
From calling AC Comfort to schedule a maintenance appointment to Osiel arriving on time to his explanation of our system was all done professionally and exceptionally well. They had available appointments the next day. Osiel was kind, on time, professional, descriptive, and knowledgeable. I highly recommend him and AC Comfort.
Jose Hernandez came out to check our system to figure out why we were seeing water dripping outside and a lot of water in the drain pan. Jose went through checking different things with the system to make sure it was operating properly. He shared some recommendations but there was no high pressure sell to implement recommendations. He took time to explain and show me things he was doing. He took pictures of many things and walked through each instrument reading and before and after pics. We had a clogged drain and a capacitor that needed replacement. Jose was very friendly and professional. We appreciated his approach to this service and ended up signing up for the Cool Club for annual maintenance. Very professional organization with several reminders about the appointment and when he was 30 minutes out. I am happy to have worked with them and lol forward to maintaining the system with them.
The tech arrived on time, was neat in appearance, and put shoe covers on before entering. This was truly appreciated as we like to keep outside dirt to a minimum, particularly now. The tech also wore a face covering.We also received detailed reports about our units, suggested ways to improve the units performance and to help them last longer. I love that AC Comfort is focused on prevention and repair versus replacement.
From the young lady who scheduled the appointment to the end of service, it was an amazing experience. Jose is wonderful! Very knowledgeable, honest, fair, and just a nice gentlemen. He repaired the AC and provided detailed information on the repair, costs, and future recommendations. Please do not hesitate to give AC Comfort a call and ask for Jose Hernandez to help.
Superb service and communication. Jose Hernandez went beyond expectations in every way. Thanks for the prompt service and the helpful information and advice along the way. Everyone encountered in this company, from the first call to the final paperwork did an excellent job. Highly recommend!
Absolutely epic experience. Called 7 different companies before I found these guys and they went ABOVE AND BEYOND to make sure that someone came out within 45 minutes at 8 pm (same day)! Rey was the nicest and most professional technician Ive met and was so much fun to work with. He took my house from burning up to feeling like Alaska that same night. I will never use a different company. Cannot recommend enough. Call them now - I promise you will not regret it! 10 out of 5 stars.
We havent had such nice service in years. Ozzy Garcia is very professional and quickly identified the issues with one of our AC units. He explained the situation to us in great patience and took actions to solve the problem in great dedication. He put everything in a very transparent way in which we all can understand and is very honest about the pros and cons of each option. We have some major projects for our AC systems coming in the future and we will definitely go back to Ozzy and AC Comfort!
A/C Comfort has installed/serviced 2 units for us as well as provide maintenance for a 3rd previously installed unit. Owner Rey Ugalde and his technicians have been wonderful to work with. Professional, friendly, timely. They have always communicated clear information about any issues. Rey took great care to figure out the best configuration for setting up the new system when the design of our (older) home posed some logistical difficulties. Technicians have been timely, courteous, helpful, and knowledgeable. Highly recommend!
Great service. Called them when my ac went out. They where able to come out about 45 minutes later. Very professional, they found the problem fixed it fast and then spent another hour looking through the rest of the system. Very thorough and I would highly recommend them to anyone
These guys are awesome. Friendly, professional, experienced, knowledgable, not pushy or manipulative with their sales tactics, shows up on time, and respects your home. They do what they say they will do. They encourage questions and take the time to patiently explain. It is very refreshing to find AC techs who are straightforward, honest, professional, and reliable. Thank you AC Comfort for taking care of us and our home!
The service representative/technician is professional. The company is proactive in ensuring the technician wears a mask and shoe booties/covers. The technician reviewed all the service on his ipod and he was very clear and precise. Very affordable and friendly service. They also do great job scheduling the service and sending email reminders and courtesy reminder phone calls. Extremely satisfied with the service.
Do not call this people on Sunday. They will.charge you $165 just to tell you whats wrong with youre unit. When other companies with the same rating are charging only $59.
Great experience with Rey! Professional and thorough! Came to the house with mask and booties to protect my family and home. I paid for what I needed and wasn’t charged for items and services I didn’t need. I now know who to call for my future residential and commercial HVAC needs!
Osiel fixed our AC and he showed me everything that I need to keep my AC running for a long time. Great guy! Would recommend!
Rey is very professional knowledgeable and honestI have known him for the past 5 years and he had maintained my ac system for the past two yearsExcellent service and has the best maintenance programAppreciate your work Rey
Technician was very reliable and gave us great information regarding how are AC system works. He was able to quickly diagnose the issue and give possible solutions. I highly recommend this company!
I have had an excellent experience with AC Comport, from the very start in terms of setting the appointment, to the end of dealing with the technician and follow up. Great job all the way, very professional work on every corner. I strongly recommend using AC Comfort for any air conditioning issues at home.
The owner, Rey, knows his stuff. He is reliable, professional and is the type of person that you can trust to always do the right thing. That is something consumers desperately want in an A/C professional. Highly recommend Rey and AC Comfort.
Very knowledgeable. Punctual and Professional. Repaired my AC and also did some preventative maintenance to correct the improper work by other company. Very thorough and attention to detail. Most importantly, provided detailed simplified explanations.
I got to work with Jose Hernandez today and it was a great experience. He was exactly on time and they were responsive to my needs. He was also very professional and went above and beyond explaining the issues to me. Also very good at answering any questions I had.
Osiel was wonderful helping us with our issue yesterday. Not only was he a joy to be around, he was thorough and professional. He also explained everything to us so we completely understood the issue and resolution. Every time Ive had this company come out to my house, its been nothing but a wonderful experience. I will always highly recommend.
I’ve used AC Comfort several times. Their technicians have all been extremely professional and knowledgeable. They provide exceptional service. Jose, Ozzie...they’ve been great to work with. Highly recommend.
Ive dealt with a lot of AC companies over the years. Ray and his crew are the best. They are quick to respond and get the job done right with thorough analysis and integrity.
Ray was polite on the phone, quick in his response and educated in his field. Price was more than reasonable. He left with the repairs better than the original install. Ray also recommended and good dry wall person. So, in conclusion I would highly recommend AC Comfort to anyone.
We had our upstairs AC unit stop working on a Saturday. Called AC Comfort and they were able to come out to the house in less than 2 hours. Ran several different tests inside and outside and answered my questions along the way with clarity and got us back online. Thanks for getting to us so quickly and having a professional team to help us in our time of need on a weekend.
Jose Hernandez was punctual, professional and showed the best quality of integrity in a technician. Instead of giving me the run around he got right down to business and fixed my problem in a matter of minutes. AC in Texas is a necessity and he fixed it with my concerns of cost in mind. Thank you AC Comfort
Rey and the team at AC Comfort are amazing. They arrive quickly and provide professional service to address your needs without overcharging or “solving” problems that don’t exist. Trustworthy and they will clean up well so it’s like they were never there.
My husband and I were very satisfied with their level of professionalism and service. Rey and his team were able to answer all concerns and issues we had. We highly recommend!
We needed a second opinion after the company that installed our unit was unable to tell us why our unit was unable to keep up and keep the house cool. Jose came, took pictures, ran his tests, and was very articulate in getting us the information we needed and in laymans terms. We would highly recommend this company.
Rey was fantastic. He is extremely knowledgeable and explains all options so that the customer has full disclosure before making any decision. He fixed some major issues we had in our home. I look forward to maintaining my relationship with AC Comfort.
AC Comfort is by far one of the best in the business. Osiel showed up on time and was extremely professional and honest!Highly recommend this GREAT company for all your HVAC needs!
Wanted to charge me $295 for a $25-30 capacitor, plus a $129 service charge. Egregious! I will never call them again!
Absolutely the best AC company in town! Came out to my home which is 20 years old and assessed my furance and gave me a fair and reasonable price to have it all replaced! We will definitely have this team come back out for all future needs.
Osiel was very professional and courteous. He responded very quickly and got my AC up and running again. I can recommend AC Comfort!
Rey was very professional and reliable. He spent the time to explain the failure on my system and the options I had.
Got home from work and my air was out. Called A/C Comfort for after hour service. The technician came out to the house timely, he was very polite, he explained the situation for the repair and offered savings available for the repair. I felt taken care of and chose to stay with this company going forward, also enrolled in their affordable maintenance plan. I highly recommend this company!
Great experience from start to finish. They exceeded all expectation. Friendly, respectful and highly competent work crew all around. The initial call was easy and pleasant, they respected the schedule, provided follow up reminders and showed up on time. The technician was superb, knowledgeable and patient while providing excellent feedback. Price was right and absolutely no hard sells. They include outstanding diagnostics, with clear photos and information alongside the invoice for your records. The issue was tackled with a thorough, diligent investigation. Technician was friendly and happy to explain and elaborate any inquiries. Highly recommended, they are now my go to AC company.
Rey was able to come check our AC unit within hours of our call, and give us a solid quote for the work needed. Weve come to rely on and trust AC Comfort!
AC Comfort is who you want to call (or email) for any of your AC needs. These guys are so reliable... We called them on Memorial Day weekend in hopes of getting our AC fixed knowing we might not have any luck as we werent having any luck elsewhere. But someone contacted us within the hour and came to our house as soon as they could. They were super busy but were able to temporarily fix our AC until the major repair. I was super grateful as I have small children at home that werent doing so well with the heat. Once they came in to do the repair the guys that showed up (which I was given a large window, thought I was going to have to wait all day but showed up at their earliest convenience, 9am) were very professional and clean. I was told the job could take about 5 hours but they were done in 3. They sent me the invoice via email as I was on my way to work. Everything was such an easy process. I truly recommend to all!!
I called AC Comfort after reading all of the 5 star reviews regarding the company. I spoke with the manager, Rey, and advised him of my a/c issue, he quoted me a price, verified my warranty info, and kept me continuously updated. I decided to utilize his services, made an appointment for the next morning at 10 a. m., and he, Albert, and Robert were there as agreed upon. Rey answered all of my questions and his technicians did an excellent job installing my new compressor. Rey provided excellent customer service from our initial conversation throughout the completion of the work. I definitely recommend this business to anyone who cares about quality service and honest pricing.
Company was very responsive and prompt, Osiel was very professional, explained everything step by step, they way they keep records is great, super happy with the service.
AC Comfort is an impressive organization!! Rey and his crew are knowledgeable, helpful, and professional. The process of replacing my heating/cooling unit couldn’t have been easier.
Tech knowledgeable and answered all questions I had. Would highly recommend this company and Ray specifically.
Been using this company for years. Always fast, accurate and quality work.
What a great AC company! Rey was able to get here earlier than expected, and he spent two hours checking and cleaning our A/C system. Extremely nice and personable, very reasonable rates, completely knowledgeable about our RUDD system. Will definitely use again and would highly recommend to anyone! Thanks Rey and AC Comfort!
Jose was amazing!!! Very knowledgeable. He took the time to give me all of the options for repair and explained the pros and cons. You will not regret his service. He repaired my AC effortlessly and with a reasonable cost. Thanks Jose!!!
They are amazing. Came out in a couple of hours on a Sunday and fixed my AC really fast. Very professional, extremely courteous, and informative. Great pricing too! I highly recommend this company.
Jose is a wonderful technician...friendly, knowledgeable, and efficient. He made sure that he understood my concern and proceeded from there. I like that the company contacted me within 24 hours after my initial email, and scheduling an appointment was easy. I would work with AC Comfort again.
Jose Hernandez was very professional and thorough. He took the time to explain everything to me on how a system works and answered all of my questions. I was presented with a game plan for repairs and did not feel pressured to make decisions right away. Thank you for the service, would recommend to any one needing HVAC maintenance. I’m new to the home and had no idea what condition our system was in and now I know more than I thought I would after this visit.He was also wearing PPE and was courteous that I was working from home. I thought it was great customer service during this COVID time.Thanks again!
Osiel Garcia was very polite and very professional honest explains everything step by step I like that no surprises Thanks AC Comfort for having a great employee Job Well Done.
I would highly recommend AC Comfort. Originally referred by a neighbor in a previous home, Rey has done AC work for me for at least 10 years. I have referred friends/neighbors and they have been equally as pleased - hes done entire new systems for a couple of them. Hes been in the business a while, Knowledgeable, Honest, and Courteous, and willing to take the time to explain things and answer questions, which I really appreciate. True customer service. And its an added bonus to support a guy that has worked hard and started his own business. The most recent experience - I woke up in the middle of the night with no AC. I called Rey at 7:30 in the morning and he fit me in at the end of an already full long day. Fixed the Capacitor problem, checked the unit, and recharged the low freon. Thanks to Rey I will sleep in a cool house this evening!
Rey is absolutely fantastic! Prices are fair. Always shows up right on time. Finishes on time. Follows up with reminders for when maintenance is due. Said maintenance would be covered with system installation cost. When he came out for first maintenance, as promised, there were no charges. Very polite, friendly guy. My wife and I felt completely comfortable with Rey and his crew working in our house.
Great customer service!!! Rey was very polite and knowledgeable, he knew exactly what the problem was and also gave me a couple of tips on what else can be done that my home expecter should have told me. Thank you guys, blessings to your company and may your business grow even more than what it is now!👍🏽👍🏽
One word...Professional!!! They go above expectations and will not try to sell you an over the top system like John Moore. Friendly & Affordable Financing and payment plans to fit your budget. I dont really like doing reviews, but the crew that took care of me is well deserving of a 5 star job well done!!
Used AC Comfort for our annual AC check. We recently had our roof replaced and it was perfect timing because they picked up quite a few nails around the unit that could have caused damage. Their attention to detail is outstanding! They were on time, honest, explained everything great. I highly recommend them and glad that they were here to help!
I have come to depend on Mr. Rey Ugalde and AC Comfort for my business and home HVAC needs simply because he gets it. Customers want to be treated fairly. Customers want to be informed properly and given good advice. Customers want to know that they are not spending money unnecessarily. Mr. Ugalde is the ultimate professional when it comes to every one of these items that I feel are important. I cannot recommend Mr. Ugalde and AC Comfort enough.
I would like to recommend Ray Uvalde from AC Comfort. I called him today at 9am and he was at my house at 11am when he said would be there. He is very professional and has lots of knowledge. He saved me from a bigger bill as my prior technician had wired the fan motor incorrect. Luckily motor didnt fry up.He offers great service, is honest and was up front about everything. He was able to get our AC system running today and will be back to replace some parts for optimal efficiency.I highly recommend him for any problems or if you just need tune up and checkup they offer that as well.Great customer service, fair pricing and the best part, he emails you a diagnosis report with pictures of service needed or parts that are malfunctioning.You will not regret calling AC Comfort!
Service was fast and friendly. Able to book an appointment around my schedule and I felt like I was given honest and helpful advice. A/C had to be replaced and Rey was able to replace the next morning and in less than 4 hours. Reasonable pricing for great service. I would definitely recommend Rey and plan on continuing to use AC Comfort in the future.
Jose and Ray were able to get our system cooling again and explained what was going on each step of the way. I felt that I received quality work, a fair price, and excellent customer service. I’m so glad I called!
The AC was given a check up. The worker was very professional and did an outstanding job.
Awesome, very professional, timely, friendly, appreciative. Called Ray at the recommendation of a very dear friend and he was awesome, asking questions in regard to what I was experiencing and offered to come out on a Sunday to check it out for me with it being a holiday weekend as wellHis crew were phenomenal, very professional, friendly arrived early, cleaned up after themselves, put cloth down to protect floor etc. Will definitely use them again and recommend their company. Thank you.
I called Rey with AC Comfort on a Sunday evening and within the hour he was at my doorstep! When your A.C goes out and its 100+ degrees outside this is the man to call, very professional, he knows what urgent means, and gets the job done. Rey truly cares about his customers and will go above and beyond for them. AC Comfort is honest, fair, and reliable and I would recommend them to anyone looking for a repair, maintenance, or replacement.TIME #3 today (7/23/2020) that AC Comfort has saved the day! These guys are awesome if they arent your go to AC company they should be!
Best customer focused AC company I have ever encountered. I was glad to pay the invoice. From the service call till they drove off, they were great to deal with and their work was top notch. This is my AC company from this day forward.
Great service all the way around.
Great service and knowledge. I needed a new unit, since ours was on it’s last legs. I received quotes from five different companies and chose AC Comfort because I felt they cared more about solving my issue than charging me for things I don’t need. They didn’t try to sell me the most expensive unit, but gave me different options based on my needs. I have a second unit that will need to be replaced in a few years and wil definitely reach out to AC Comfort to do the job. Rey is who came out and I highly recommended him.
They came on the same day I called to request a service quote on finding out why my AC us not cooling. Jose was very knowledgeable and professional on doing his job. Gave detailed information on what the issues were. Definitely recommend these guys.
Osiel Ulloa did a very good job while servicing my AC unit.He went out of his way to ensure that the unit was cleaned and washed.
Rey came out within a couple of hours of my initial call. Hes very friendly, professional and had our heat running in a few minutes after arriving. Extremely honest and affordable! We will continue to use AC Comfort from here on out for all of our a/c and heating needs.
Rey came highly recommended. From his reviews here I can see why. He is extremely knowledgeable, very honest & someone I would highly recommend . If you have any questions, specially before turning on your heater this winter, or regarding your AC please give him a call!
The technician Rey was very helpful and professional.
I have a two bedroom house thats less than 2 years old. I had Rey came to check our units to make sure they were working correctly. The heat hasnt been distributing as well as I had hoped. Rey said our units were in good shape and pointed out basic sections of the system and what they do. He explained why certain rooms are colder and others are hotter. He also gave us a few tips for ways to get the rooms feeling more comfortable. I dont feel like I was taken advantage of. He didnt try to sell a bunch of unnecessary repairs to me. He did recommend another check up during the Spring when we start using cool air, but nothing felt forced on me. I really appreciated his visit and his friendly attitude.
Every experience Ive had with Rey and his crew has been a positive one. Rey is knowledgeable, trust-worthy and he can handle any household issue Ive had. He has serviced both my A/C and water heater; I now have a great deal of security in the maintenance of these household necessities since knowing him.
I called AC Comfort when I had some weird leaking outside. My appointment was immediately set, with a time window. I received a text when my technician was on his way and he showed up right when they said he would. He was courteous, professional and quick. He inspected all of my units, and clearly explained the issues I was having and me a rundown of everything that was going on with my units. I never felt like I was being sold anything. He cleared my AC lines, replaced my filters, and now they run so much better. I will be calling them for all my AC needs!
Jose from AC Comfort came out to my house for a service call this afternoon. He was on time and 100% professional. He outlined and documented the necessary maintenance and was very methodical and detailed in his work. I will definitely be using AC Comfort in the future for my AC/Heating needs.
Always excellent!It is great to work with Rey and his team. They are always professional and trustworthy. Im glad to have them working with me and my family.
Osiel was excellent!! I worked recommend AC comfort to anyone!!
Came out just 3 hours after I called them. Was able to replace outside unit in one day! Extreamly nice people
Jose came by and solved my AC issue in an hour and fixed it up. Very professional and helpful. Also showed up on short notice on the weekend. Fair pricing.
I had my A.C. unit replaced on 4-8-17 by AC Comfort. They are a dependable and reliable AC company that will do the best to provide you with excellent service. Very knowlegable and honest people. I strongly recommend for all your cooling and heating needs. A+ SERVICE! THANKS AGAIN!
Another satisfied customer right here! Thank you for fixing my AC! What I like about AC comfort is the professionalism and the honesty they provide. Explaining things thoroughly and options given. Ill call you guys next year for a maintenance, thank you for getting it done!
AC Comfort has excellent communication and follow-up. Incredibly easy company to deal with. Jose is a great technician and takes the time to explain everything he does and everything he finds, including pictures and goes through all of the options available to you.
Very professional, on time, reasonable prices!!..Would definitely recommend!!!
Rey & his team arrived as scheduled to replace my furnace. They completed the work In a timely manner and were extremely professional. They cleaned up after themselves & respected my property. I appreciated this very much. Thanks, Rey, Albert & Oscar!
The best experience with a AC company! 100% recommended . In time, friendly receptionist when I called, and Mr. Ugalde super friendly worker and did the job in no time. Fare price.
Let me first say that I’m a VERY hard person to impress. When our AC started leaking water through one of our ceiling fans late at night we immediately contacted our home warranty company. The person that showed up was unprofessional, in an unmarked vehicle and unequipped to fix the problem. So it’s Friday evening and we are stuck without AC. I did some quick research and decided to give AC Comfort a call. Our call was answered on the 2nd ring and the person on the other end was so kind and easy to speak with. You could literally hear her smiling to take our call at 6pm on Friday evening! We told her about our urgent situation and she said she could have someone to our house within the hour. Jose showed up in about 30 minutes in a professional vehicle and was ready to get to the root of the problem! Our issues ended up being much bigger than anticipated but Jose stayed late and assessed the complications with kindness and professionalism. He gave us all of our options and explained everything thoroughly. Replacing our HVAC system was our decision. When we asked how long the turn around time would be he quickly said “we are going to get you guys taken care of tomorrow!” On a SATURDAY! I couldn’t believe it! I expected to wait days or weeks. Jose told us the crew we be here the next morning and he was true to his word. They showed up on Saturday morning around 8am and tirelessly worked on our HUGE project until completion around 8pm that night. Every person on the crew was professional, well mannered and honestly fun to be around. They turned a terrible situation into a complete relief for our home. Not only was the job done quickly and effectively it was efficient and extremely professional. This company is like no other I’ve dealt with. They deserve all the kudos and referrals! I honestly wish every business would operate with the honesty and integrity that AC Comfort and Jose operate with. THANK YOU for what you do and how you do it! I can not say enough good things about our experience! You guys are just the BEST! If anyone is hesitant at all about giving them a chance I’m telling you it will be worth it! Pick up the phone and call them! They are a pleasure to do business with! Family owned and operated is the only way to go! Thank you again Jose!!!
Totally satisfied with the whole experience. Very friendly and professional staff. They explained all the work that was being done and offered recommendations on improvements. Would definitely recommend to everyone. I plan on using AC Comfort again in the future.
Rey came out and found where another company who had installed my AC had done several things wrong that was not allowing the unite to heat or cool. He had me fixed up in no time. Have used him every since then to do my yearly checkup and repairs. Always shows up on time and fairly easy to get an appointment. Very nice people to work with and honest.
Very helpful to figure out what you need and will help provide advice to install.
Our heat was not kicking on.We called On a Friday morning and had a tech come out at 5pm That afternoon.Rey U. came and checked out the unit(throughly) and thermostat, and found the issue and fixed it.He Recommended some things we needed to do or check for a 10 year old unit.Thank you so much Rey!!
Jose and Rey were very friendly and easy to deal with, appointment was easy to get, was on time, explained everything that was wrong and needed fixed. Worked quickly but was also very precise. Would highly recommend.
A/C Comfort has been my trusted company for over 5 years. I have referred family, friends, and several clients all who have been extremely pleased. Rey, the owner, takes pride in giving honest advice with reasonable pricing. I cannnot say enough great things about him or his company. I will use them every time.