I do not recommend this company at all, we have had issues with our ac and dehumidifier that were all installed by them. Our dehumidifier went out (the part was covered but we had to pay over $500 in labor) when they installed the new one they put in in backwards. We have called them out about 5 times due to a leak that is caused by our ductwork being installed incorrectly and 3 of those times they never showed up, they didn’t even call to say they weren’t coming. We have called many times and were told that someone would be in contact which never happened. Unless you have some form of warranty through them I’d probably use anyone else.

They lack communication if you are waiting on parts and dont keep people updated. When I called them they kept mentioning the cost as if they were implying that I dont have the money to cover the cost!!! FYI I do, its 2021 single women homeowners got money too!!!! I found someone else to install a whole new ac system. Not by Lennox but by Goodman!!! Which is a better system anyway!!!! If Houk, leave you in limbo like they did me do yourself a favor and find someone else. My new AC guy said that he called Lennox and they said that no one didnt even put a warranty claim on my AC parts that needed to be repaired. Find someone that dont play games and laugh at you when you call them back.

I have received extremely poor service from this company. For over 3wks I have been given the run around on scheduling a crew for AC service at my residence. When a service technician is dispatched he is I equipped to complete any service work which makes the visit pointless. When I call the local service center for escalated support I have often received the option to only leave messages and get the dreaded “someone will follow up with you..” line. No one ever follows up on the end of this business. Imagine being in Texas with 100 degree weather and your AC is not working properly to cool your house and your AC company drags their feet to provide you timely and efficient resolution. Very frustrating. If my AC was not under warranty with this company I would not use them. I will be sharing my experience with my HOA in hopes that my preferred builder drop their partnership with this AC company because they seem to not have a clue about how to manage the daily obligations/resolutions of AC customers.

The service and visit was not a good experience at all. When the tech came to work on my heating system it was the week we experience the freezing temperatures there I felt they quoted me a higher price than normal. So I call them back and asked for labor price per hour and the would not give me a quote also I told them that I seen a 10% coupon on their website why wasnt I offered it especially when the have the maintenance contract for our entire subdivision with over 700 houses and the said we have to ask for the discount really.

Excellent service. Technician Jorge P was very thorough and professional. Explained everything in detail and offered suggestions for the future. Highly recommend.

This what happened to a 3 year old house AC installed by Houk

I called them to review the HVAC system and its balance. They attended the appointment as scheduled, arrived on time, and wearing the proper health safety personal protection. They did a professional work and explained to me the right way to set the thermostats for energy-efficient use. I recommend them for any assistance.

Outstanding service by Chris. Very professional and thorough.

Called for a thermostat that was completely offline in a 6mo old Westin home. The office scheduled me between 9-1 for the next day. Jorge called to let me know he was on his way and was even slightly early. Wore a mask and was very polite. Identified and fixed the issue within 5-10 minutes. Went into the attic to check the system; I guess just to be thorough since he already fixed the problem. Made a quick recommendation about filters unsolicited, which I was extremely appreciative of. He didn’t have to do that. And was gone a little over 15 mins from the time he arrived.

Jorge was quick to check for issues and yet thorough with his approach. While I requested service for one system he went ahead and checked the other as well. I’m not sure on the need for a maintenance contract, or HOUK scheduling separate visits (and therefore charges), but their technicians are good people and Jorge did more than I asked for.

Showed up on time andwas very straight to me on my situation. After this experience I highly recommend this company.

Repairman came out, and fixed my A/C problem in a very short time and was very professional about explaining what the problem was. Houk A/C is a very reputable and professional company. I highly recommend them for A/C and HVAC services.

The customer service is exceptional. I highly recommend Houk Air-conditioning.

Houk installed our AC for our new home built by Taylor Morrison. Our upstairs AC has never been able to keep up. We had them out here the first year several times and they made tweaks but ultimately acted like we didnt know what we were talking about and said the AC was fine. One of their employees even rolled his eyes at us. Our AC was 2 years old this April. We are now being told by other AC companies that the unit for our upstairs cant keep up because it is undersized. We have almost 1500 sq ft and only a 2 ton unit. Now we are going to have to buy a new larger unit thanks to this company. Do not use them and if your builder uses them make them get someone else.

Very professional and expedient. They have a quick response time and answered all questions in detail. You will not be surprised by any hidden fees. Will definitely use in the future.

Had an appt 8 qm to 1 pm. Called at 1240 pm said tech still on 1st call. So maybe need better scheduling. They installed our hvac n service it no issues w that.

The two technicians were on time and very detailed with what they were doing. They educated me on the system, as well. Employees like this keep a company growing. Thanks again, Cory and Steven!

Jorge our technician does a great job! Our system has had some issues, and he had been very careful to figure out what needs to be done to keep our 4 units running perfectly. He is very thoughtful and uses covers over his shoes whenever he is inside the house. I wish all technicians were as well trained, knowledgeable and as pleasant as he is.

Both Corey and Stephen wereVery thorough in adjusting my Lenox systems. I appreciated the education and knowledge they shared with me.I would strongly recommend Houk A/C service.ThanksJesse

The technician was prompt, cordial and extremely complete and diligent. Jorge was informative and discussed his findings and work plan. He showed patients to ensure the job was properly. Very pleased!!

Solid and dependable. Technicians very knowledgeable, courteous. Arrived on time and diagnosed our A/C issue. Highly recommend this company for service and repair of your A/C or heating needs.

I am giving one star as zero stars is not an option. Houk AC has been unresponsive at best and dishonest at worst. My upstairs A/C was not cooling and I was advised by my builder to contact them. The customer service rep that answered first advised me to change out the air filters or else my warranty would not cover the repairs. I knew my filters were fine, but just to humor them, I went home and confirmed that the filters were clean, and then they scheduled the service. By this time, 2 days had gone by. The technician came out to my home and observed that the compressor was bad, and promised that he would be back the next day to change it out. It took another 4 days before someone came back out, and then proceeded to tell me that there was another part that was broken, and that it would need to be ordered. Fast forward another 3 days and I get a call asking for the best time to schedule my service. We agreed a time, but alas, my nightmare was not yet to end. No one came. When I called back to check on the status of my service order, the representative that answered told me that there was no evidence that my service had been scheduled. When I dared to complain, she proceeded to remind me that I had 2 A/C units in the home, implying that I had no basis to complain at the dismal service, since I had options to keep my family cool. Overall, my experience with Houk can only be described as unfortunate, and their representatives need a lesson in empathy. Terrible!!

Houk installed our entire AC system with our builder. We had a dehumidifier installed recently and the team was amazing. I had an existing ecobee 3 thermostat that I wanted to keep using and they worked hard to make sure that worked. They were clean, professional, and work completed quickly and efficiently. I highly recommend Houk for your AC needs.

Replaced two defective coils in my a/c. Friendly staff and COVID19 Compliant. Recommended Business.

Jorge, my technician arrived on time and was very thorough. He changed out my dirty old filter and made sure my AC was working correctly. He also washed out the metal cage housing outside to clean it of bugs and dirt so the unit would work efficiently. He is a credit and asset to Houk AC. Very professional.

Absolutely do not use this company.They installed my air conditioner incorrectly and it has been leaking into my forth bedroom. They never fully processed my payment & when they called to tell me that they refused to talk to me because they had my mothers name on file instead of mine so I had no idea. I missed ONE email about it & had zero voicemails (I checked). They are refusing to fix their work which is now causing damage to my house. I’m pretty sure they’re liable for the damage to my house for their faulty air conditioner. I still haven’t heard back from Paula in two days and this is urgent. My two babies are freezing because we can’t turn on the heat since it’s malfunctioning & Paula has not reached out like she said she woukd.

Jorge has been servicing our HVAC unit for almost three years. He is always prompt and very courteous. He does a very complete evaluation of the unit. I appreciate the fact that he is concerned about being neat inside the house. Last spring, in an effort to pull down the attic stairs, the rope broke. He found a replacement and fixed that for me. He does a great job with the HVAC system. I trust him completely in being honest and fair. He goes beyond an ordinary service call.

Do not use this company for anything AC/HVAC related. They were our builders (Westin Homes) subcontractor and they installed our HVAC system so poorly that we ended up with mold growth so bad that our entire downstairs HVAC ducting had to be removed. I have documentation from a mechanical engineer that states Houk AC did such a poor job that they are solely responsible for the mold growth. Their own employee said it was their fault. The damage cost us $50,000 since we had to rip out all the HVAC ducting, cleaned the system, needed mold restoration, new carpet and paint. Of course since the laws in this state are written to protect the builder and their subcontracts there isnt anything we can do but hopefully we can warn others of how poor this company truly is. Dont take my word for it. Check out the pictures which shows little to no sealant, return ducting laying in insulation, mold growth on the return vents, etc.

My AC on my new home wasnt working properly. It was cooling downstairs but no air was coming from the vents upstairs. The tech from Houk AC came out looked at the wires and new exactly what was wrong. He explained everything thoroughly to my husband and myself so we were well informed. It was quick and easy and now our AC finally works as it should!!

Horrible craftsmanship. Condensation in the attic.Update: On August 16, 2019 a technician came and assess my attic units for condensation since I moved in to Lago mar March. This is the third warranty ticket I put in for this same issue. He proceeded to tell me that a manager will contact me on August 19 to discuss possible resolutions and that they will show up at my house on August 22 for a follow visit. NO call on August 19 and NO show August 22!! Horrible horrible company!!.

Collin was on time and explained everything to me so I understood what had happened. He also offered several options and helped me decide what would best benefit my family in the long run. Amazing work and we will use this company again.

We had a slight issue with air flow at our new home in our master bedroom and we called Houk Air yesterday and they set up an appointment for today. The repair technicians just left and fixed our problem. They were very friendly, knowledgeable and professional. Excellent customer service. I highly recommend Houk Air Conditioning of Houston for any of your air conditioning needs.

The service guy displayed great customer service. He explained the problem and did the repair quickly. Awesome service from beginning to end.

Randy has done fantastic job to fix my AC water issue. He is very professional and knows exactly where the issue is from. He also educated me the diagnosis basics for AC water issue so I can DIY before I call for technical helps. Randy’s service is at top-notch Level!

Great service! Ive had Houk out to repair both my A/C in summer and my gas furnace in winter. When I called, they were able to get servicemen out the same day, and they were thorough, professional, and competent. The first time I used Houk, they were able to find and repair a leak that another service company had completely missed.

Houk has done a great job of reminding me when my service is due under my maintenance contract, and my technician Carlos who came today was very professional and even a few minutes early (which never happens!). They are an easy company to do business with and I would recommend them for all your HVAC needs.

The technician arrived early and was very professional and friendly. I have just moved into a new home and needed the air balanced in the master bedroom and bathroom. The technician explained step by step the process and answered every question I had about how to maintain the air quality in my home. Would definitely recommend Houk Air Conditioning and the technician, Carlos Gonzales.

My service call was scheduled quickly. Arnaldo, the technician, was courteous, knowledgeable and gave thorough answers to my questions. I’m completely satisfied with his work.

The employees who came to my home did an outstanding job! They handled it quickly, and they were professional.

These guys are the absolute best. We are in a new David weekly home and I asked for them to come out and fix something that I thought was a problem but turned out to be nothing… Instead the technician decided to check the entire system and made several adjustments that made our AC system work 100% better! They responded immediately, came out exactly when they said they were supposed to, the techs were super nice and were super quick… Best A/C company weve ever used.

Great communication and service. Technicians professionally dressed, knowledgeable, listened to our concerns and took care of our issue quickly. Thanks!

My representative was Carlos Gonzalez.He was very professional and did a great job servicing my air conditioner. I would recommend the company to my family and friends.

!!!!!!!!!DO NOT EVER USE THIS COMPANY!!!!!!!!!’This company installed the ac units for the home I purchased 3 years ago. The day before our warranty was to go out, we called the company bc multiple people in our neighborhood were having issues with their coils being broken. The company comes out, claims everything was fine. Two weeks later (warranty now expired) our home is 80 degrees inside. We call them back, and they said I’m sorry your warranty is expired. So we call a company we trusted to come out and look at our ac unit. Come to find out not only were our coils broken, but they were leaking along with multiple other issues that were apparently pretty major. Per the trusted AC company, this was done purposefully because our warranty was out. I am looking at over $4,000 in repair bills after this company came out. (Keep in mind this was a check up that they were doing)I’m DISGUSTED with the customer service I received from HOUK AC. This companies “manager” tells me my family sitting in an 80 degree home with a baby is irrelevant and someone will call me on Monday. The woman was so unprofessional, she actually referred to me as “girl” several times on the phone.Do NOT EVER trust your families safety to this company.

Carlos was great! He was very thorough when inspecting, and answered and explained all my questions. Very satisfied.

Great company with outstanding service! Collin and Jorge the service techs were very professional and did a great job getting us cooling again!

The service we have received today from HOUK Air Conditioning today, March 13, 2019, was excellent. The service man did a great job.

Technician came quickly and had the part available in his van.

The service tech was very knowledgeable, and helped educate my wife on information pertaining to our unit.

The technician Collin was very friendly and helpful. Would definitely recommend him to friends needing AC service

The technician arrived on schedule and had a lot of knowledge of the equipment. Fixed the issues and made sure everything was workimg well before leaving. All my questions were answered .

Houk services the warranty on my Westin home in Jordan Ranch. The technicians are nice and polite enough but the actual service leaves a lot to be desired.Since moving in in March, there have been persistent humidity, temperature issues, and a musty smell in the stairwell that we paid out of pocket to make sure wasnt mold. They have come out 6 times and the problems still persist. The last guy now thinks that they installed the wrong size cold air return when building but wasnt confident that was the answer to the issues. I emailed a manager there stating my converns but he never contacted me, and been waiting all week for a notification that they are ready to come back out.Really unhappy.

The guys were very friendly, showed up on time, were efficient & fixed the problem quickly. They also offered to come back if I have any problems. Can’t ask for more than that.

Daniel showed up on time and was very courteous. He also paid attention to detail as well as making sure they did not leave a mess. I will definitely use this company in the future if my unit needs servicing.

HiThank you very much for your quick and prompt service.when I called First time it was Sunday butguy came and diagnosed the problem and made next schedule and did good jobToday Mr. Daniel came and did good job andexplained and educated​ us about how to maintainand operate a/c. He is very good and gentle .He did Good job.I am very impressed .very very good service nice people Thank you very much once again.T.V.Savjani

Im working there

Houk has done been to my home 30+ Plus times and still hasn’t fixed a single thing. If my home wasn’t under warranty and my builder didn’t use Houk I wouldn’t use them!!Update one year later!One year later many many many calls for Houk to come out our A/C is still not fixed. I have dealt with hold issues, high humidity, and leaks through ceiling. Houk still can’t figure out what is wrong why my humidity is so high. They tried saying it was my thermostat reading wrong which I told them I wouldn’t pay for so they changed it free of charge, here I am a week later and it’s still reading the same as the old one. They have done changed so many parts and still don’t know what it is. Whatever you do stay farrrrr farrrrr farrrrr away from this company!!!

The technician who came to do the job was very courteous, friendly, and professional. This is the second time I called this company, and both the times the experience was good.

We have had people come out twice to figure out what was going on. Both techs were nice and professional and worked quickly. My only negative is the first time they were supposed to come out they called us around 9pm saying he was on his way & we had to reschedule bc that was too late.

My issue was left open ended for months. It took technician to find issue. Now they dont want to repair. Left several messages for corporate to relay concern and issue and have yet to get call. This company has no intention in customer satisfaction. My community also has complaints.

Houk Air conditioning is a great company with great customer service . I had Jorge and Collin to come and service my home and they did an excellent and I respect that their knowledge of air conditioning systems. I definitely recommend to anyone out there and would use again!

Amazing quick service, very friendly and on time. Thank you for your help! 😀

Great experience with Collin. He really went above and beyond and showed a true level of professionalism that is hard to find now a days.

Quick response! Close appointments! Always on time and professional!

Great company and great staff!! Skilled technicians that take pride in their work.

Very professional and trustworthy company that truly cares about quality of work and taking care of customers.

Great fast friendly service. Made sure I knew how to fix any issues during bad weather with a reset.

These guys do great work! Thanks for your help guys.

On time. Called before they came. Great service!

Great reliable and honest excellent work

Technicians were friendly and willing to answer all of my questions.

Julian was professional and thorough. Did a good job.

They came out quick, were on time, and immediately identified and resolved the problem! Will definitely be using them for any future needs!

They are always on time and so polite and professional.

Arrived on time, explained what was being done and why, and very friendly with my pets, will definitely call again for all my AC needs

The technician is knowledgeable and he did a miticulous job to test and balance the air flow to different rooms

Tony and his coworker fixed the issue within 10 minutes of inspecting my unit. They were very professional and polite.

Collin is a very excellent tech. He is very knowledgeable of his job.

The company installed our AC unit incorrectly when the house was being built. Weve called and requested service multiple times because our line keeps freezing. One repairman came out and told my wife that the heat and cold are on the same system, so it shouldnt freeze up. We called multiple times, for the SAME problem, waited 8 months for a back-orderedrelay and have now been told that because our warranty has expires, it will cost US $482 to replace something THEIR workers incorrectly installed. The BBB will be notified of Houks business practices. I even think all the positive reviews are written by their own employees. Also, get your Customer Service on par or get out of the business.

If you like getting dragged around for three weeks without getting callbacks, and still having no one fix something, then Houk is the place to call.

Jorge was excellent. Explained everything very effectively.

Carlos was very knowledgeable and took care of all my questions

On time .: explained everything listened to my questions made suggestions but did not pressure to do anything.. super experience

Very easy to work with and efficient.

Dont use their service, they left pending work and never obliged to come back and complete it.Total rip off. They dont even deserve a single star

They were prompt and great with explaining everything to you as well as giving you the customers options. Like them alot will be calling on them in the future!

John with Houk was very knowledgable, accomodating and profressional in addressing all our AC concerns!

Excellent service. Very knowledgeable and helped fix my problem with A/C.

Worst service. They came out Friday afternoon, my A.C. is out because control power to my thermostat is gone. Charged me 85 dollars to come out and let me know that a breaker I already knew about was broken. I had inquired about shimming the drain pan to help it more efficiently drain. Was told that its normal for water to pool and corrode everything. Next they wanted to charge me 140$ for a 40$ dollar breaker and couldnt gaurentee that would fix the problem, and on top of that Id have to wait till Monday for their parts department to be able to order amd said it was special order. A.C. supply store had it in stock and was open Saturday. Well never use this company again and strongly reccomend anyone considering using them to do diligent research.

On time and efficient! The technician investigated the problem and solved it quickly.

Thank you for responding quickly and identifying the problem which could have turned out to be a disaster and following up to make sure everything ran smoothly.

Hey there they did great!

Horrible service all around. Repair man sat in attic for five minutes then left.

Prompt service, very knowledgeable and respectful of the customers home. Thanks

Everyone was courtesy, thorough finding the problems and fixing them.

Great technician

They found the problem with dryer vent, fixed it, and were gone in 5 minutes.

Was more than an hour later that the between 9 and noon we were given, but got right to work, found and corrected the problem.