I discovered Pinnacle Pest Solutions while on vacation in Hilton Head after I found a small bug crawling in my hotel bed on a Saturday afternoon. After hotel management dismissed my concerns, I frantically began searching for an exterminator to help me identify the insect. Most businesses were closed and even when I was able to reach a representative, were unable (or unwilling) to assist me. That is, of course, until I reached Michael! He listened very patiently while I explained the situation to him, and waited while I fumbled through taking and sending over multiple pictures of the bug at various angles to help with identification. When we both agreed that identification by pictures alone would be difficult, he offered to meet my mother and me in a central location to allow him to visually inspect the bug! He assessed and understood the impact the situation was having on me and my family, and took the time to meet with us and advise us on how to protect ourselves and our belongings. This saved our vacation (and my sanity)! This level of customer service is a true rarity and was a much welcomed discovery. To say that I’m pleased with the service Pinnacle provided would be an understatement. So thank you again, Michael!!!

Mike took care of an issue at my condo while I was out of town. I highly recommend him! He is very knowledgeable, super responsive and extremely professional.

Mike at Pinnacle did a great job of explaining his solution to our ant problem. He took the time to make sure we understood what to expect after treatment. He did a great job making sure to get every trouble spot in our yard. I highly recommend calling Pinnacle for any pest problems! They take their time and care for their customers!

Michael went on a Saturday and was professional throughout the entire experience. He is a decent and hardworking man who is knowledgeable about his craft. I would not go anywhere else for lest control services.

Mike was extremely helpful in treating fleas in our home. Also he had some very helpful suggestions on controlling our infestation of rats in our garage. I would highly recommend his services to others

Michael and his son were life savers when spiders showed up at our office. He was quick to come and offer an evaluation of our space and offered great prices for both one-time and monthly services. They were professional, knowlegeable and extremely curteous of our patients while spraying. I would highly recommend their service for unwanted critters!

Mike was able to come out on very short notice to complete an inspection needed to sell our house. He was kind, prompt, professional, quick to respond to communication, and frankly saved our rear ends. Our only regret is that we moved away from the area and won’t be able to use his services at our new home.

We had an unexpected squirrel guest in our attic! Pinnacle Pest Solutions, LLC definitely has the right name because they not only give the PINNACLE of professional service but terrific follow up. They were responsive to our call, great investigation skills and SOLVED the problem: squirrel out. We definitely recommend their service for anyone who is serious about using a company THAT CARES AND WILL SOLVE your problem. Sure glad we did! Thank you for great work Pinnacle!

Michael and Grayson are the utmost professionals. They should educate other service providers to what Quality Customer Service should be.

Extremely satisfied with the service call. Went above and beyond to ensure customer satisfaction. I highly recommended Pinnacle Pest Solutions, LLC!