Great club and very clean.you can beat PF for the money.

Nice, clean facility. Love the setup and that there are an abundance of machines available. Cant wait when the hours go back to 24/7

NEVER AGAIN. THE INCOMPETENCY AT THIS PLACE IS OVERWHELMING. DROVE 2 hours to Hilliard in February to cancel my account just for then mmm to not have cancelled it and to have $40 randomly taken out of my account today when I assumed the rude lady cancelled it when I went in to have it cancelled. They have something that said I cancelled to go to another gym yet the account wasn’t cancelled 🧐🧐🧐🧐 They can get it resolved or I’m going to the BBB they are so unprofessional. I truly wish I could give NEGATIVE five stars because that is what they deserve.

If you dont lift hard-core and maybe just focusing on cardio or you just want a typical/chill workout, this could work for you.. Staff are pretty friendly and attentive, clean for the most part.There could be waiting time on machines but its 24 hours so you could; if you prefer work out with less people.

I like planet fitness. I do my own thing. The app is very useful. I get to tan if I want. Only suggestion to others is to pay attention to the crowd meter. I like to go when its not busy.

Great staff, clean equipment, and nice layout. My favorite planet fitness Ive been to in the columbus area and northeast Ohio included. Staff have not been great at other locations but Ive always had good interactions with everyone here. Management at this location is doing a great job in my opinion.

I work out here a good amount cause it’s close to my apt. I would have given it a higher ranking but:1. Some of the staff that work here are kind of rude. They do not approach any members who look like they need help!2. They rarely restock the paper towels for cleaning unless you request them to! The staff is usually on their phones behind the desk! I guess the plus side is they are being used!3. If you injure yourself at this gym they have no alcohol swabs/ simple first aid kit that all gyms should have which is disappointing! The staff also didn’t seemed to concerned!4. Some of their weights are getting dingy!Might cancel my membership soon and try another one a little further away!For the staff that are here and attentive they are awesome and are the only reason I stay!

Staff is helpful, usually isnt too busy when I go. They have a good variety of equipment.

This gym has Been the Best. I mean Its big and I always get my full workout in. Best part is that really made me happy is when a day ago i seen the 24hrs went in affect. Cause theres so many Days i miss cause i work or business life. So its hard meeting there time frame.

The facility is great. Nice setting with good equipments.

This franchisee is the only one in Columbus to shut down their showers entirely. Stating it’s state regulations...when it’s not.... the other PF locations outside this owner has showers operating just fine.Think of your customers and the convenience you’ve taken from them - many of us have to workout in the morning before work and don’t have an option to run home beforehand..I wouldn’t be writing this review if the rest of the Planet Fitness locations made this decision as well.This owner is the ONLY one to do this.

I used to go to PF on Bethel, which was a really good gym, no complaints, but I was afraid once I moved that I wouldnt get the same expectations met...so far theyve been great, nice, helpful & clean. Hoping 24hrs has been put back in affect?

Planet fitness double charged my bank accounts and I cant even get a refund or close the membership because I need to show up IN PERSON to do that and ONLY the manager can issue a refund or close the membership. This is unheard of. The manager is never there, so I cant get anything done. Their customer service / billing is a joke. Im never using Planet Fitness again

I went to check in this morning and the older lady said she couldn’t find my account. As a former employee, I provider her all of my information she would need to locate my account and was able to prove I was active through my app. Still, she was unable to find my account which is strange because all other gyms around Columbus have been able to locate my out of state membership just fine. Her excuse was she needed my barcode to look me up which I told her multiple times. She provided no solution and was extremely rude/ verrry clueless about the whole situation. Also her coworker offered her no help. Very disappointed and hope others don’t get this experience. I’d give it zero stars if I could

Paul (trainer) is a top-notch employee. Very personable, motivational, and full of knowledge. Planet Fitness needs more people like him. Deserves a raise.

1st visit. Excellent staffing. Only 1 machine inop.

I love it here, they are open 24/7 so it fits my early morning routine!

I have been a PF member for about 4-5 years now and I started at this location and now go back here as it’s the best one I’ve ever been to in the greater Columbus area. I never have to wait to use a machine and rarely have to wait on a rack. Never been a big fan of smith machines, but they’re safe and it makes sense for the masses. Not to mention they keep this place very clean and the staff is super friendly and adhering to the current COVID rules and regulations and that’s extremely important. Great place to workout!

One of if not THE CLLEANEST PF location Ive ever been to bravo guys management doing an awesome job friendly staff too keep it up

My favorite gym to go to. Never that crowed and the staff is always super nice

There refusal to followDoctors excuses for the mask mandate is illegal and they threaten to cancel your membership if you have a medical excuse

Very clean. Stafd is always visible and very helpful.

One star rating because of extremely rude staff, lack of communication - you ask the same question to 4 different staff members, get different answers every time. I called in to ask what the steps were to downgrade my membership (didnt make sense for me to pay $25/mo for a black card membership if I cant even use the full services...so I decided to downgrade).Called in on Monday 3/29 @ 6:30pm and spoke with a CSR who never told me their name but told me I had to come in person to downgrade (never mentioned anything about a fee). I come in at 630am on Tuesday 3/30 and was told I had to go online to downgrade - when you check their FAQ section about downgrading a plan, the website literally tells you to come inside for that also but the 2 you reps up front - mind you, never gave me their names, one was a regular employee, the other was a supervisor I presumed - told me to do it online. Website says this: Stop by your club and club staff can downgrade your membershipWas told I had to pay a fee to downgrade when the website never said anyrhing about that??? Neither did the agreement I signed prior to signing up. When I stated that, the lady (who I assumed was a supervisor though Im sure shes probably a basic employee also bevsuse I know supervisors dont arrive this early at PF) responds with, Well didnt you read the whole terms and agreeemner? Pathetic.Whats more icing on the cake? Neither one of them knew how to do a downgrade which is why they kept pushing me online. I could still hear them talking I have no idea to do this and Well, lets find out together!!!1) your training needs to be better2) communication across the bored needs to be better3) expect more from your employees - i get its just a gym, but some of these employees need a big attitude adjustmentWhen I asked for the number for corporate, they told me they didnt have the number.....LOL. Shouldve known that. I plan to call back later when I supervisor is actually here to handle this mess because I am extremely unhappy with how things went today.

The staff at this location are polite and helpful. They have social distancing in place and you have to clean off a machine after you use it, which is a perk for germaphobes. Otherwise its a standard gym. Treadmills bikes weight lifting stuff a few rooms dedicated to specific workout plans. It has everything you expect from a gym.

A very nice gym. The equipment seems to be well maintained

All the workers were wonderful and it was a very good location, I just wish it was equipped with some water fountains and a couple more inclined benches in the free weight section.

Very clean, staff very friendly. Just getting back into working out... feel very comfortable at this gym.

Very confrontational manager. Was trying to be polite as I could be about resolving a issue with the guest pass and Zach as he said his name was, kept politely threatening me with final warnings saying my guest was swearing at his staff and causing a scene. I was 5ft away Zach... try again. Canceled my membership immediately. I guess all the horror story videos of Planet Fitness were right. This is not a professional gym.

I hate their ellipticals otherwise clean facilities and friendly staff

All really clean and a fun environment. Wish they had some different equipment and another captains chair but is a great starting gym.

Rude staff, preppy women that talk down to you. Not a welcoming environment for anyone older or less attractive. Definatley not what they preach! Signed up, cancelled as well as my wife and 2 sons. Lost 4 members

Ive been going to this gym for 4 years and there have been no complaints until recently this week the employee with dyed blonde hair has walked up to me and loudly and rudely complained about what I was doing. It was humiliating especially because it was in front of everyone. If there were new rules because of Covid I was made unaware. Please tell your clients what the new normal is before publicly shaming them. I wont be coming to this Planet Fitness anymore and I definitely will tell friends not to either.

Its true that you get what you pay for and in the case of Planet Fitness-you get nothing. This gym is NOT beginner friendly as the equipment is not labeled for identification purposes. I couldnt get the leg press machine to work. They dont have a knee extension machine or a hamstring curl machine. Prepare to be ignored if you do go, but my advice is dont waste your time.

So far so good

Nothing against the actual gym, but their cancellation policy given the COVID pandemic tells how much they really care about their members safety. It’s 2020, I’m sure they could easily allow memberships to be cancelled without a physical visit to the club or a letter sent through certified mail.

The manager gets his feelings hurt easily!

Very clean Gym. Great Location. Amazing staff, everyone is very friendly around the clock. Equipment is well maintained. Amazing location and gym all together. This Hillard planet fitness is my favorite one to go to.

This location does not care about you or your families safety during a pandemic. They make you come to the club to cancel your membership or go to the post office to get a certified letter. The actual cancellation involved 1 signature which could be done electronically. The manager was argumentative and was not willing to help a concerned customer. While I enjoyed the circuits, I will never again return even when there is less risk.

Hands down the best gym in the area. The price is great, the staff stays out of your way, its clean and not super crowded like gyms in the area. You wont be disappointed.People need to keep in mind that majority of gyms have you set up auto pay for membership and you have to cancel membership in person. Stop being so negative and post something positive.

The absolute worst service!I moved out of state at the end of February. I went to my home gym and handed over a written statement asking to cancel my membership. I was assured my membership would be canceled at not to worry. Three months later, I received a bank statement and noticed I was still being charged. I immediately called and spoke to the Club Manager Ron and told me he was going to Help me with my issue and asked to send a written statement to cancel. He went ahead and emailed me and send the request. He assured me that once again, it would be canceled. Two months later, I get my account statement and realized I am still being charged. I called back and the New Club Manager Julia stated he was no longer a manger and she couldnt help me, and it was not her fault, that the manager I spoke with forgot to cancel and there was nothing she could do. I have WRITTEN CORRESPONDENCE and proof I once again sent the cancellation letter to the Club Manager via email, and she basically said it was irrelevant because he is no longer the manager. At this point, I have been charged for a membership for 11 months that I have NOT used once because I moved out of state and followed the process from the start to avoid being charged. I am paying a fee due to someone NOT DOING their job and forgetting to cancel my membership a total of $330. I called corporate headquarters and was told the exact same thing There is nothing we can do, you have to talk to the Club Manager, the one manager who couldnt help me because it is a me issue. Avoid at all costs visiting this branch, and if you cancel, make sure you get a cancellation statement BEFORE leaving the club to avoid paying $330 to a group of people who obviously CANNOT make a simple cancellation.

No shower. Just saving money on the water

They need to be consistent. I forgot my mask and I asked if they had a spare and of course they didnt. I asked if I really needed one since the ban has been lifted they said yes since your walking around but not while on the machines. I see so many people when I am there with out a mask on walking around and your telling me I can come in because I forgot mine. ABSOLUTLY REDICULOUS! Especially since masks are now not required if you are fully vaccinated which I am and can show proof. GET WITH IT PF! I have been a long time member and I am about ready to go to LA Fitness!

One of the bigger Planet Fitness I’ve been to. The area is large and not overcrowded. Doesn’t get too packed when I go but times could differ. Large locker room and shower as well.

Excellent customer service. ESPECIALLY Josh. The only flaw is the tanning bulbs, I think they need to be changed.

They be closing this gym at 9 when all around the city closes their gym at 10 or 11 !! So disappointed.

I’m writing this for my mother who does not use social media:I went to planet fitness, liked what I saw, and sat down to sign up. I was refused to pay a year in advanced, that they only accept monthly payments, when I countered with using my credit card, that was refused as well. I was told the only way I can sign up is to give them unfettered access to my checking account (which is tied to my savings account) and I told them absolutely not. I left and ultimately decided to use LA Fitness who happily accepted my prepayment and signed up for 18 months. I fail to see the downside for planet fitness for refusing a customer to prepay for services not yet rendered.

Tried to sign my daughter up for a membership. Tokd the ONLY payment they would take is auto-pay through bank account. No credit card and cash (even offered to pay whole year all at once). Too bad, poor customer service if you ask me!

One of the workers had just hung up on me after i asked a question.

A very well-equipped facility with the most friendly and helpful staff Ive ever encountered in a gym. The in-house trainer is super friendly and knowledgeable, too - although, with the exception of the free weights, most of the equipment has basic instructions, so you can safely develop an exercise program on your own if youre fairly introverted like me. Best of all, all body types are warmly welcome! The only reason the score is not perfect is that it can take a while for broken equipment to be repaired; not a biggie, as there is so much gear to choose from.

Facility isnt bad but dont sign up for a membership or a year special they may be having unless you feel like being robbed. Membership was supposed to be up 5 months ago and I just found out that theyve still been charging my account. Theres no refunds for the time that you havent used either. So, thanks for stealing a couple hundred dollars from me. Really appreciate it .

I cancelled my black card because I moved into an apartment complex that had a free gym. No issues there. But make sure you read your contract before cancelling or you could be stuck with paying an annual fee for a year of membership that you just cancelled! Very disappointed in the general manager, Jeff for not taking care of his customer(me). He lost any possibility of me re-joining in the future. All so he could keep $41.93...great customer service Jeff.

I have been a member off and on since they opened. I went to join again and found out you have to use a bank account seriously? I love this planet fitness but not enough to give them my bank account information.

Great place to work out at..

Staff is friendly and safe measurements are in place

Due to non-utilization of many of the amenities such as the beds and tanning equipment, I downgraded to a White membership. I was charged a downgrade penality of $7.98. regardless of any response I might receive from the owner, I completely disagree with this unnecessary charge as it is simply a vehicle the owner may use to further line his bank account. This aside, the facility is clean and has a friendly staff.

I don’t like that the gym closes at 9 pm instead of being opened 24hr or at least closes at 12 am. Because of this time issue, the gym is being kinda crowded. I have tried to go afternoon or after 2 pm or 4 pm or 6 pm and the gym still has more people in weight lifting area than before. I wish they are opened after 9pm because that time usually have less people.

Nicely equipt gym. Very clean and friendly staff. Reasonable membership fees.

Be prepared unlike any other gym Ive ever been in when youre year membership is up it doesnt cancel automatically if you do not go in personally and cancel they will charge you month after month after month I just found this out and they will not give refunds theyve charged me 3 months after my membership was up to me thats fraudulent and I will never give anyone a good review that robs the customer and I will never be a customer again Absolutely ridiculous and not the way you should do business and this is coming from a business owner. If you wanna give me my money back I would be happy to take this review down but if not is like in see other reviews Im not the only one it will just stay here on your page

Its a great gym.super clean, bright, spacious and everyone who works there are super friendly.Its spacious, rarely crowded even during peak times, and Ive never had to wait to use any of the machines.Very reasonable membership fee.(You cant beat $10.00)Parking is plentiful and non-stressful.Most of the equipment seems to be new and in working order.Great trainer and its free. She is super friendly and very professional.Easy check-in.

Best quick circuits in the business. Cardio, strength or a relaxing Hydrojet massage. Thumbs up! You cant beat the value and the Judgement Free Zone atmosphere.

Cons/Problem: WARNING you will not be notified before your annual dues is auto drafted from you bank account!!! Customer Service will not refund!!! Customer Service will not help you!!! No one explained this before starting membership!!! But, Its in your contract folks. Would have renewed if properly notified. Now canceling. Sad, because I never had a problem here before. I just want everyone to be aware of the poor business practice against Planet Fitness customers.Solution: Send a no-reply email to your customers a few days before the auto draft.~Customer is always right, isnt that a joke!

Its a good location. Very spacious and clean. In a pretty good neighborhood.They need to align that side to side ab machine properly though. its been a while since i first reported it

Great place to work out. Plenty of off hours for working out. Plenty of convenient locations. And awesome price!

Do not enforce face masks or covid 19 precautions

Great gym great staff and honestly no judgement, this is one of the better run planet fitness and they go above and beyond. White card members still get advice from trainers and are treated just as good as black card members I love this gym YOU GUYS ROCK!!!

This gym is always very clean and nice. The employees there are some of the best people I have ever interacted with. I work with my developmentally disabled aunt and uncle, so I usually bring them to the gym because they enjoy it so much. The employees practically know us by name and are so friendly and absolutely wonderful to my aunt and uncle. They both love coming to the gym for the fun and especially to see the wonderful people that work there. Great job, PF Hilliard!! Dont change a thing!! Thank you for being so understanding and making an experience that could usually be challenging for my aunt and uncle, extremely fun and safe. They feel very accepted and confident that they can become healthier there with no judgement. Astonishing!

This is the planet fitness I chose over the other ones on the west side due to proximity. But the equipment always works and the locker rooms are clean. Sometimes understaffed but they let you scan yourself in if thats the case. Always felt welcomed here

I went in tonight to try and sign my son up for a membership, im already a black card member and brought my daughter. I was told that they werent really signing people up right now, that their system wasnt working and they were short staffed. I said what am I supposed to do with my extra person and I was told I could come back tomorrow. I asked for a manager and was told by Zach that there was no supervisor now they trust him to do his job. He was more then willing to help the gentlemen standing there and then told my daughter who has been there with me multiple times that she wasnt old enough that she has to be 13 when shes 15. He totally disregarded me and kept helping others while I asked for a manger whom he said he doesnt know what he works with or when they will be in.

Nice planet fitness as far as the equipment. I signed up online And when I walked in the guy who greeted me was very nice, at the end of me an my buddies workout, we tanned, I was in bed 7 and he went into bed 6 and I don’t know if they were never cleaned or if who ever cleaned them missed the 7 different lotion spots on it. Either way, they were too dirty. I hate to be this guy, but I’ve worked at a planet fitness before and there’s nothing more discusting than when someone has caked lotion all over the bed and you have to scrub to get it off.

I have been a member at this location for 4+ years.Fairly average location compared to most. The staff is friendly but sometimes it takes way too long to repair broken equipment.My major complaint stems from this morning, I roll in for my usual 4:45am workout on 9/16 and I am informed by the front desk that this location will be closing in 5 minutes for renovation and will not open until 9/21 in the morning. Some advance notice any time before this morning would have been nice so I could make alternate plans. If management planned on pissing people off this morning it worked on me. Nothing screams become a member elsewhere like uniformed closures.

The absolute worst customer service from the “manager” Veronica. This young lady is rude, disrespectful and clearly lacks any amount of customer service training or communication skills. Beware folks and watch your checking account closely.... they like to keep charging you after you cancel and they are pretty convinced that somehow that is the customers fault.

You can join online but you can’t cancel online. It’s 2018, you can’t tell me you don’t have the capability to make it so your members can cancel online. It’s just another “gotcha” clause for them to enstate for the purpose of greed. I’m sure the response is “we do it so we can get your feedback on why you are leaving to make sure we can make things right... blah” nope. You can accomplish all that through a form.Remove the gotcha gimmicks please. :).This location is great, and the staff is good.The ab room is a total waste of space that nobody uses.

Nice clean place... Im not sure who cleans it though. The employees are always lounging around doing nothing.... Kind of impressive really.

How can planet fitness charge you an annual membership fee when they are only open for six months out of the year and close at 9:00 PM?

Pretty good gym for starters.I just tried to cancel my membership, you have to do it via certified mail or go in to the gym. Last time I checked it was 2015, PF. Online or over the phone is great thanks.

I signed up here many years ago because they were open 24 hours. Now, they don’t open until 6am. I get scaling back during the pandemic, but 6am? There are many of us who like to work out earlier than this.

Do not come here. TERRIBLE.

HORRIBLE management. Every time I stopped in there the employees were goofing around like children and the managers were never helpful when I had questions. I eventually decided to cancel my membership, however a month later they still charged me. After the manager Jeff Rawlins assured me a refund was in process, he dodged my calls for 2 weeks and I never received one. Ended up just taking the loss and will never consider planet fitness again. 😡

Never keen on companies that let me do EVERYTHING in the world on mobile login EXCEPT cancel my membership. For that I have to physically go into their location and sign or send a notarized letter in...Its a $10/month gym membership, Im not buying a house....Cmon MAN!

Nice enough machines. Good for the money

Very clean, up to date and staff is very helpful

Its great for a planet fitness. They dont have classes like spinning, or interval training our anything which would make it perfect, but in general I get a good workout when I come here.

I like the tanning and it is a very clean gym the staff is always cleaning. I never have to wait on a machine that is very nice. I havent tried personal training yet but plan to very soon. :)

Great gym. Just wish it had more machines and more space.

Good gym has everything you need to complete your fitness goals

Truly, no judgements! This is like going to a spa..and i can do it daily! Great for that much needed me time!

Planetfitness is great a nice atmosphere friendly staff up to date equipment clean bathrooms and the 24hr option is the bees knees son!!

I like the location and staff, but there is just not enough equipment. They dont have row machines, bycept and triceps machines, no weights or balls in the stretch room, and a lot more.

Its a good clean location. Staff are a little rude but overall no broken equipment or big douchebags. If you wanna do the 30 minute circuit beware, people go in there and camp one machine.

Decent facility. No complaints. Had all the machines I like to use at PF.

Staff was super positive and motivational, well stocked with merchandise, I bought a towel, the whole facility was clean, they didnt have those wretched auto flush toilets. Showers were good I can never seem to find one with enough pressure though. The one thing holding back 5 stars was no stand up Tanner.

Always clean! Always welcomed by smiling faces! Need a good work out 💪🏽 come here!

This has all the makings of a good gym. Its a shame management doesnt care, and this filters down to the glorified janitors and greeters hiding behind the counter. Have a question about something when the trainer isnt there? Forget it! the rest of the staff may not even know the names of the machines. Have a problem and want the general manager to give you a call to discuss it? Forget it! Messages are either not passed along or are ignored. Want to go above the unresponsive managers head? Forget that too. They wont even tell you how to communicate with the owner. Ive read great reviews of other PFs around the country, so this must be a local issue. Its been three months, and Im still waiting for the manager to respond by phone to my message. If youre working out on the cable towers, BEWARE . They are more concerned about not losing their carabiners than they are the clients well being. The wire ties they use are not finished off properly, and will tear you to shreds. Today I was told that the General manager doesnt wont respond to messages. Guess she doesnt care. Im looking for a good gym.

Love this gym. A lot of machines and not much traffic

The employees dont do anything. They stand there and are very loud. They constantly curse and have awful work ethic. The General Manager doesnt know how to manage a staff whatsoever. She always has an attitude. Bottom line: they need an entirely new staff aside from a few good employees. All of the girls that work there are very nice and do a good job though.

This place is always clean, cool & friendly. The staff is very knowledgeable & patient whenever I have questions.

Excellent gym with good variety of equipment. A little professionalism at front desk would not hurt.

Busy usually but after midnight less people. Clean and friendly workers. A lot of equipment. Free Wi-Fi. Showers and lockers. Dont forget to take a lock. Tanning and massage beds.

Reasonably priced. Good equipment.

The facility is dirty and the staff are terrible. Customer service is no better. Sure its cheap, but you get what you pay for which is nothing short of absolute garbage. Do not use this gym.