The Accord team and specifically Craig, responded immediately and was at my house only hours after my initial call and then again first thing in the morning to take out the damage in my basement due to the water. I was frequently apprised of every step and the work started and was finished within 10 days time. Communication between Accord and my insurance company went very smoothly. I was extremely pleased with the finished product, the customer service, and the ease of the process. I will definitely use them again in the future if the need arises. I would recommend them with no reservations. Great job. Dan

My fire was 2017 and Im still trying to restore many items myself. I would not recommend that company the best part of the rebuild is the kitchen cabinets hand made by Amish. Also, the stair rail going to my basement and the hard wood floors and painters were good.. Most of the sub contractors they hired were not good= poor craftsmanship. The biggest problem was nobody checks the work after its finished. The worst problem was the mitres. I should have had them recut-their was a space between them. Their solution was to wood putty and sand them. They made their own decisions and did not work w/ the customer at all to ask for input. The gutters were cheap and werent slanted for drainage.

Curt did not follow up or follow through with anything he promised. He contradicted himself over and over again. Craig, manager, was very rude. Would never recommend.

I recently had water damage and used Accord to do my repairs. I am so pleased with the work they did. They are very polite, respectful and kind. They were careful when they had to move my furniture and they do quality work. I would highly recommend them!!!

The people from Accord are professional, respectful, and very good at the work they do. We have had two unfortunate incidents at our home due to fire and water. They asked my opinion thru the entire process, treated my home as their own, and the finished job is out standing! Thank you Craig and all of the professionals at ACCORD!

I typically do not write reviews but I felt compelled to after the professional and great service we got from Accord Restoration. As a 1st time home owner after living in major cities and apartments for most of our lives, the stress and anxiety of dealing with our 1st home owner problem seemed overwhelming. After a referral to Accord we were put at ease by the up front and professional conversation we had at our home by Craig Morrison. His team handled the problem (water loss) with care and a sense of urgency that we appreciated very much. Thank You Accord Restoration!

We had water damage to our basement and first floor from our refrigerator ice maker breaking. Accord responded quickly, minimizing the damage to our home. They helped every step of the way and were patient with all of the questions we had- taking time to explain things as needed. They were very professional and did amazing work!! We are very happy with the restoration. I would highly recommend them to anyone!

Working with Accord Restoration was an absolute pleasure — their service and their attention to detail was without question second to none. If there is anything that requires upgrading or renovating in my home moving forward, they are the only company I will use. I HIGHLY recommend their service!

Kurt and his team were awesome ! They jumped right in and did a great job! Thanks Kurt!!

Unfortunately this company does not even deserve the one star that I am forced to give. We had a fire five years ago, lost everything including our dogs. This was devastating to us, but we were basically promised the world if we went with accord. They are definitely smooth talkers, but they don’t follow through on their promises. The day we we’re told we could move back in, we didn’t even have a toilet. There was carpet and a bedframe left in the middle of our living room, and not all of the painting was finished. Our mantle wasn’t even in the house. A fridge and a freezer full of old food was left in our mudroom, and a huge dumpster was in our driveway. Within a couple weeks we had to pay someone to come fix our brand new furnace. And every winter something goes wrong with it and we have to pay someone to come fix it. We had a meeting with our insurance lady, and someone from accord, and they were offended that we said they did cheap work. We have to fix our furnace every year because they used the cheapest they could find. We have to replace our central air unit because they use the cheapest they could find and what it would cost to fix it isn’t worth what they paid for the unit. They sprayed our bathtub and it’s peeling up, our bathroom fixtures are rusting, they didn’t use moisture resistant drywall in the bathroom or in the furnace closet, so now we are dealing with mold. And they didn’t seal anything on the outside, So now we have to deal with squirrels and other critters in our attic. And the best part was, they tried to charge us for things that they did not do. As if having such a devastating event happen is not bad enough, then you have someone promise to make your house a home again, and all they did was cause us more grief. They should be ashamed of themselves, and embarrassed by their subcontractors. This company is disgusting, and we tell everyone we know about what happened so no one we know will use them. They take no responsibility for their shotty work .And also, we were told everything in our house was not salvageable, but their subcontractors came in and took most of our stuff. Shame on you accord

Craig and Co at Accord Restoration were absolutely fantastic! They kept us well informed, in the loop, and did a wonderful job on our home! I cannot recommend them more to anyone who needs their services.

Where to begin? My experience with Accord Restoration was a complete disaster from the start. I have stage-four cancer, which means I am not in a position to have to handle the soot damage in my home. Both my insurance company, Nationwide, and Accord were well aware of this prior to beginning this project. Around Thanksgiving 2016, Accord’s “skilled” clean team” gave me two estimates: one for cleaning and one for restoration. I signed a contract and the project commenced.Things went smoothly in the beginning. But as December moved along, I began having issues with what Accord was doing. It started out as damage to my personal property, like breaking my living-room vertical blinds. I observed other aspects of the restoration project didn’t seem right. The cleaning took place during the holiday season, so between the crew taking personal days and “got called away to other jobs,” they were at my house for the entire month. The restoration also entailed removing wallpaper from four small rooms. Not only did they not fulfill this part, but they also left half of the wallpaper up, going so far as to cover up what they didn’t remove with primer!At this point, I told Travis, my Accord contact, that I didnt want any further destruction done to my home until I got a firm understanding and commitment on how exactly Accord would proceed. But, he took it upon himself to commence a task they knew they were ill-equipped to perform when he instructed his co-worker, Eric, to begin taking down the wallpaper without my authorization. I still hadn’t received a solid commitment like id asked, yet Travis requested for additional funds several times due to the unexpected labor involved in the wallpapering process. When I saw the wallpaper-removal mess that Eric began in the bathroom and expressed my concern to both him and Travis, they assured me this would all be cleaned up.In addition to breaking household fixtures and the wallpaper fiasco, the Clean Team took out all of the ceiling tiles in the family room/den and left it that way—exposed wires and all. I had also requested new carpeting for my bedroom, which Travis installed. Unfortunately, he didn’t go with the carpet I selected.At this point, the Harrisburg, PA, office began leaving messages on my home phone and sending me invoices with differing amounts due. When I tried to resolve the matter and explain the poor work quality, nobody at Accord seemed to know anything about the project at my house. I eventually had a conference call set up with the company vice president (after he threatened me multiple times with a lawsuit for nonpayment of services), only to be told by his assistant that he was “called out of the office on a personal matter.”It has been more than a year since this unfortunate choice of company made my house go from bad to worse. I’m not sure what Accord’s hiring standards are or how they train their Clean Team representatives, but one look at the wreckage of my house reminds one of the scene on the movie “The Money Pit.” Today, I am left with a house that was in worse shape than before. I implore anyone reading this to avoid using Accord Restoration for any residential/business clean-up.

My family and i are very grateful for Accord Restoration ! They made the horrible process of living through a house fire bearable, from the very start they walked us step by step on everything and they made themselves available for any questions or concerns we had ( and trust me when i say we had alot ) My hat goes off too Craig and his team ! We can not thank you enough