Today I took my fiance for her passport, office was pretty empty . We approach the counter & are quickly asked if we had an appointment. We say no & are quickly referred to schedule 1 online . We leave & make a call as we leave & learn you dont need an appointment, so we return . As we get there Supervisor calls our name & asked what happened. We simply tell him & he ask wich clerk told us that, we point her out & the tall Anglo hairless clerk on the next cubby quickly says they didnt have paperwork ready . That was a straight out lie cause 1st of all he wasnt present, when we got there & clerk never even looked at our documents it was straight to you have to schedule an appointment online. I POOR ratings are right on ..Myra who helped us definitely GOOD

The most incompetent mail people are here. I had pickup request and they took the first thing they saw and took my FedEx package instead!

I had filled out several Change of Address Forms, online and paid for each one. Much to my surprise much of my mail was either RTS, or getting other persons mail. 🙄🤔. I had to go to the offices to correct the problem. 🙄.

Worst customer service I have ever experienced. There was a man standing around without any identification, Im assuming he was a manager. When spoken to he acted as if he was bothered by it. If he is in fact a manager he could do a better job and explain to the customers in his community why there is a delay or how their prosses works in the office. The girl who finally helped process my paperwork Myra was incredibly rude. Not once did she make eye contact. Continously rolling her eyes with a horrible attitude. Non of the four employees working greeted their community customers with any form of respect. Anna was very rudely yelling out for next customer to a point where she was asked if they were all having a bad day. I believe customer service starts with the higher ups and this just proves it. When asked for a complaint form I was told to refer to the website. According to the website it does not accept complaints for post office employees and that they should be handled in the office.They are public servents and there to provide a service. People often have no choice but to deal with this poor service. After looking on social media they have gotten away with treating their community poorly for way to long.Do better...

Can’t access. There is nothing to access.Call Harlingen office they never answered or pick it up and hang it up. This is what you get with union workers. Out of control.

Terrible!Received a notification saying my package was delivered, but it isn’t in my mailbox.It’s been three days and I’ve been trying to resolve this issue, but the employees never answer the phone.When I call the 1800 number all I get is an automated system.USPS is the worst delivery service!! I would much rather deal with UPS or FedEx.UPDATE:So I finally received my package thanks to a kind neighbor.The mail courier put it in her mailbox instead of mine.This is the second time this has happened 🤦🏾‍♀️ Next time I order something,I’ll try to avoid any business that uses USPS

We went yesterday with a passport appointment. The post master had good customer service. But the mid aged women with short hair that processes the passports had the worst attitude, did no care to explain anything. My 7 year older daughter asked me why she was being so rude. She could not help us because we forgot a original birth certificate at home. She said she could not take us back the same day. I explained to her that my husband was only in town for the day and wont be back in while. We left called the New Combes city post office they gladly took us in and were super helpful. I am glad not all post offices are the same.

Last years xmas presents took 6 weeks bouncing from PO to PO.I paid for priority 3 day. What does 3 day priority mean? It means you pay more and the chances of your package getting to its destination are no better than throwing it to its destination.Also, sent a much needed get well card to a friend in Houston, and they never got it. Was it throw it in the trash for Dejoy?

They break 50% of the packages they ship then refuse to pay the insurance that you paid for. Customer service is slim to none. Don’t bother calling they won’t answer anyway. Occasionally there nice but not usually. Not much good to say pretty much every experience with this place has been bad to awful.

Horrible. I needed to speak to a supervisor about a check I was suppose to get (payroll), but they told me that I could speak to one at a certain time. I told them, at the times they want me to speak to a sup, I am working. Secondly, they told me to call the number directly and speak with them over the phone. I got their number. Never got through with them because it was an automated message. They only have a supervisor available from like 9am to 12 pm, monday through friday. What about service for other times?

The phone number listed has no human receiver. All of it is automated with no real information. To solve an issue, you must go to the post office in person, so dontwaste your time calling. I am just tired of getting a notification that an attempt to deliver was made but no one was home, causing me to have to pick up my package from the post office about 15 min away the next day. Most of the time I am home, so I know they never made the attempt. I live in an apartment complex, so if the packaged doesnt fit in the little mailbox, they use that excuse to not deliver to my door and return it to their post office. Meanwhile, FedEx and UPS deliver to each individual door within the complex.

Very friendly workers that have a lot of patience getting you what you need. There are lots of boxes and packages they offer so you can send away whatever you may need. It is nice ans clean as well. Lots of available mail boxes available as well to rent. They have the newest collections of stamps as well. The prices are very good. All needs met!

They take FOREVER to answer the calls and sometimes dont even answer. They dont care if they damage your packages either.

Unfortunately..... USPS chooses what packages they will actually deliver to my door step and I have yet to receive several of my packages. They leave a tag with information and when I call to have packages redelivered information is not available.Due to not receiving the items and not able to setup for a delivery date I had to purchase the items from another vendor who uses a different delivery method.Customer service representatives are robotic.

Very rude lady . Postal worker was being helpful but his boss came out and shut the conversation off with him. She proceeded to say she would call me when the package arrived. Never experienced that from a supervisor.

Friendly workers always get my mail on the correct day even when being tracked A++ Notorious 77

Worst service ever. Packages do not deliver to its rightful owners.

I have information delivery so i know what will come in the mail each day. My mail has been getting lost lately with the new delivery staff, more than likely they’re leaving my mail somewhere else because they’re too lazy to get out of the mail truck and put it in my mail box. I have tried contacting the post office and customer service but no luck on getting someone live. I can’t go to the local post office with my kids being off school and new restrictions with this covid-19. They need to step up with the delivery system!

The worse service EVER!!!! 3 going on 4 complaints & supervisors dont do NOTHING to fix the problem. Is there a # where I can call & actually hear a human answer? Please community help.

Absolutely no help. Came to pick up a package that i had gotten no notification of being delivered MARCH 31st and they wouldnt even look in the back for it. Saying i needed to come back tomorrow morning for the supervisor. If i could give less than 1 star I would.

It is a busy office. You better know what you asking for, other wise people is not patience.

Rude people. Both ladies on the front desk are very rude. I wanted to verify the payments for the package I was about to send but the lady with a really short hair talks to me like I’m a kid. Very unprofessional. She is in a customer service job but needs to learn how to talk to people better.

Went here to get our childrens passports taken care of but they told us that they stop doing them at 4:00... We arrived shortly after 4:00. They dont have anything posted about the times that they do passports. My husband had left work early so we could get it done. The lady at the counter was dismissive and rude.

Management needs better staff that really want to work and provide better customer service training.

I just read four unfavorable reviews and want to balance this image of the Harlingen USPS a bit. I have lived here 1 1/2 years and have had nothing but amazing service with mail delivery. Our regular mailman is friendly, helpful, and will hand-deliver all items if he is walking to our door to place a large package. Also, I have only had positive experiences with the actual office--workers are helpful and kind even when my kids slow me down or mess with the displays. Overall, southern hospitality and service.

No help at all waste of time deliveries never on time

I honestly dont know why this specific postal service location has such negative reviews. The staff are friendly & knowledgeable. Get your priority mail boxes, passports, drop-offs done here.

If there were 0 stars I would put it. Very rude man that works for passport. In one day went to the post office 5x and each time I came they told me I need to bring more stuff or they change up what they told me initially. It clearly says on the paper bring old passport ORRRRRR birth certificate. But they said we need to bring both. So if you are applying for a passport goodluck.

Courteous and Knowledgeable,The Post Master was genuine and the staff was cheery. Thank you for helping me with my shipping needs!

The workers are very rude and never in a good mood. They always seem to be miserable.

Went to get my passport there, the lady that first helped me out was very nice and very helpful but all of a sudden she left and i didnt know what to do since she did not let me know she was leaving and who was going to help me finish my passport files. this man ended up helping me but he was VERY rude. he acted like i was stupid when i asked questions and when i asked where the lady who helped me was he said “dont worry about her”. not only that he kept yelling at me and made it seem like he owned the place. horrible.

Will not answer the phone & did not receive the mail as tracking number.

I own a business and constantly have to ship items weekly and sometimes daily. I ship with all other shipping companies. These guys are pretty rude. They talk to you like your stupid and do not seem to be very happy with their job. I had a simple question about my package being lost in delivery and they did not seem to care much.

The people who work here are very helpful, when it comes to shipping the staff knows their stuff. They helped us locate our packages in no time.

Big Post Office with large parking. On a side street, cannot see from the main road.

The attention is bad, most workers do not have good treatment towards the client and do not guide well regarding the services that one requires

If I could give them 0 starts I would. The lady who helped me was the absolute WORST. Super rude, not helpful, acted like I was dumb, and all the employees just had smirks on their faces. It was my first time getting a passport and I had genuine questions which she failed to help with. They seem very unhappy there and the service is absolutely terrible.

Great service. You can really depend on them. Especially if its value is worth expenses

Rude costumer service worse than Walmart. I would give it a 0 or a -100 if I could. Guy couldnt give us a change of keys for a stupid contract and they still charge $25.

Trash service. COMPLETE TRASH SERVICE. ULTIMATE TRASH SERVICE. Huge attitude

The staff is pretty nice! It was my second visit and the employee remembered me and remembered how I wanted it sent!

Staff are wonderful, never had any problems when I needed some assistsnce.

UPDATE : Clerks have been issuing receipts to customers featuring links to a survey reviewing the service they received. This, shortly after this review and a call to USPS regional office about my experience. Hopefully, this results in a new, albeit forced ethos of order at this venue. Otherwise, Rudy the clerk is arrogant and condescending .Clerks play dumb about specific information when asked. Five phone calls at different times and days resulted in no answer.

Been trying to get a key for my mailbox for about 2 weeks now. My husband had horrible service from some rude lady when he went to ask what to do in order to get a key. He went today to get the key and guess what, the lady entered the information wrong so now we have to wait another week. They were even about to charge him AGAIN for a key that wasnt even made. Im beyond furious. We have statements and a package in our box that we cannot get because of their mistake. They did not even try to contact us to tell the information was wrong.

Never answer their phones, bad service... And get this their across the street from a church...

Poor customer service. Pd $ 80 for pk guarantee delivery or money back. Date 10/18. Document never arrived. And I dont get my money back supervisor no help . moody employees

NEVERR give me my damn stuff on time!!! the tracking always telling me that its arrived and in my mailbox but nothing is ever there for another few days. LIKE WHYYYY DO YOU SUBMIT IT AS ARRIVED WHEN I DONT HAVE IT!!!! terrible service i swear yall need better employees or better service ...

Drove to Harlingen, TX post office on Sunday to get a flat rate envelope. Big post office building, but no supplies in site. Probably this area is high crime rate? I was in Colorado and there are flat rate envelopes available when the window is closed. Same in Wyoming- flat rate envelopes are available when the window is closed.

I had a package delivered, tossed over my 8ft gate, and my dogs tore it up. I filled a claim and the local post office rep contacted me via email. He claimed that the carrier did not notice my 3 dogs (who sleep by the gate BTW), the box debris in the yard (from a previously delivered FedEx package that my dogs got to as well), the fact that my gate is 8ft tall (not site who gave them permission to toss it over), nor the fact that the box had a message written on it that specifically stated to place the box in front of the gate (written in 1.5in tall letters, in heavy black marker). The local office concluded that since the message was no written in the same face as the label was attached and the carrier didnt notice the 3 any if the things previously mentioned, they were not at fault (as if the carriers wire horse blinds). Also, the item i received wass a lithium ion battery for my scooter. Had my dogs ingested the battery contents, they would have been extremely sick. I have since escalated the claim to the regional office and am waiting for them to contact me.

Terrible service. Number not user friendly. USPS customer service going downhill drastically.

Postal employees were very courteous, polite and helpful.

A terrible place with horrible customer service skills. The excuse mgmt gave over a month ago for not answering the phone was a new system was installed and they have yet to learn it. Still, no person answers phone. Slow learners maybe? Mgmt cares nothing about their job, only to get a check and to hell with customers is how they operate. Harlingen post office is the worst post office to ever attempt the serve the public. And the company I own spends over $2k per month in postage for over seven years with McAllen Business Mail Dept. They know how to run a business. Harlingen post office is pitiful.

Post Office smelled really really bad!Like piss & armpits! Should really check this out!

What a pathetic excuse of a post office. I wish the option to rate below 1 star were available bc Id rate a -10!!! The office says it opens at 8am yet for 30 mins i attempted to call only to be aggravated n annoyed that noone could answer the telephone.

Extremely rude rude rude people, especially the lady with the eyebrow piercing super RUDE.

Good and fast service. Go to place to mail using the US postal service.

They have lost three out of three packages Ive shipped with them this Christmas. Im heartbroken and sick to my stomach. 1 Hr hold times if I want to call customer service. Never will I ever ship anything USPS again. Hopefully, this failed program will soon become insolvent and disappear.

Extremely poor customer service have been trying to reach someone at 423-1464 for the past 3hrs and havent had any luck! I wouldnt recommend USPS at all!

I have had nothing but excellent service here.

I live out of city limits. I have a basket hanging inside my fence for packages that dont require signatures. I have filled out a form stating that packages can be left in the basket if I am not home. Today I waited on an package I was suppose to receive all day. I came out when postman honked to tell me I had a certified letter. So I came out to get it. Then he gave me all my letters. I thought oh will I guess package is not coming today. I left the house. Next thing you know when I came back there was a slip in my box, stating sorry we missed you package was too big to fit in mailbox. I was like I talked to him in person why didnt he give me the package then! Always making mistakes, it is just a waste of my time going to go get the package at the post office. Dont know how many times I have talked to the supervisor! And this keeps repeating over & over again.

Never answer phone and are very rude!

I went to pick up a package one day and they said someone with my Id came in and took it. :L

Dropped 3 packages and only 2 left town, the other one is missing. Worst service.

They seem very unhappy there and the service is absolutely terrible

I called them three times and no one ever answered. Correction, they did answer only like after the 30th ring and hung up. Such horrible customer service.

Poor customer service. They just never answered the phone at all.

Horrible customer service. The one guy that help me acts like he owns the post office.

Great place and reliable.

Cant ask questions without them being rude or condescending .... Id ship elsewhere.

This post office is notorious for losing packages . They need to check for employee theft.

Extremely rude...

The mail is on time.

Every single employee was rude.

Great service

Rude ass people

Rude rude rude